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GET https://www.canada.ca/en/sr/srb.html#wb_land

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YOU ARE HERE

 1. Canada.ca
 2. Business and industry
 3. Protecting your business
 4. Canada's anti-spam legislation


CANADA'S ANTI-SPAM LEGISLATION

From: Innovation, Science and Economic Development Canada

 * Got spam? Click here to report it.

Got spam? Click here to report it.

Canada's anti-spam legislation (CASL) protects consumers and businesses from the
misuse of digital technology, including spam and other electronic threats. It
also aims to help businesses stay competitive in a global, digital marketplace.
Learn about the legislation as well as how to protect yourself from spam and how
to report it when necessary.


REPORT SPAM

Got spam? Tell us about it.


SPAM NEWS

Stay up to date on the latest threats, enforcement actions and legislative
developments.


PROTECT YOURSELF FROM SPAM

Find out how to recognize, report and protect yourself and your devices from
spam and related threats.


PROTECT YOUR BUSINESS AND COMPLY

Read about how to ensure your marketing strategies comply with CASL as well as
how to protect your business or organization from spam.


UNDERSTAND CANADA'S ANTI-SPAM LEGISLATION

Go beyond the basics and get further information about CASL.


TAKE OUR SPAM QUIZ

Test your knowledge with 5 quick questions.


CANADA'S ANTI-SPAM LEGISLATION RESOURCES

Find links to additional information sources.


WHAT IS SPAM?

Spam has become a significant social and economic burden in Canada and around
the world. The simplest definition of spam is unsolicited email, though it can
also include unsolicited text messages and software.

The legal definition of spam also encompasses:

 * unauthorized alteration of transmission data
 * the installation of computer programs without consent
 * false or misleading electronic representations (including websites)
 * the harvesting of addresses (collecting and/or using email or other
   electronic addresses without permission)
 * the collection of personal information by accessing a computer system or
   electronic device illegally

CASL focuses on commercial electronic messages, which are those that encourage
participation in a commercial activity whether or not there is an expectation of
profit.


ABOUT CASL

CASL was created in 2014 to reinforce best practices in email marketing and
combat spam and related issues. These issues include identity theft, phishing
and the spread of malicious software, such as viruses, worms and trojans
(malware). The legislation has made a positive difference. When CASL took effect
in 2014, Canada was home to 7 of the world's top 100 spamming organizations. By
2017, there were only 2.

Canadians made more than 137,000 complaints to the Spam Reporting Centre between
April 1 and September 30, 2018—more than 5,000 per week. Email sent without
consent was the top reason for these complaints, but spam in the form of text
messages is also on the rise. These figures show that CASL is an increasingly
important tool for Canadians.

Since its inception, CASL has resulted in improvements for both consumers and
businesses. In terms of consumers:

 * Canadians now receive less spam. One study showed that within a year of the
   legislation being introduced, there was a 37% decrease in Canadian-based spam
   and 29% less email (spam or legitimate) in Canadians' in-boxes

Meanwhile, for businesses:

 * CASL has caused companies to be more disciplined in managing their electronic
   marketing programs. As a result, open and click-through rates of marketing
   emails have risen, and bounce rates have dropped
 * Between 2014 and 2017, the proportion of commercial electronic messages
   reaching their designated recipients rose to 90% from 79% in Canada (compared
   with 80% worldwide). The proportion of commercial emails opened and read also
   increased to 32% from 26% (compared with 21% in the United States)

The legislation has also enabled Canada to actively share information and
cooperate in global enforcement actions. Canada now has international agreements
with 4 countries and memorandums of understanding with 12 agencies in 8
countries.

Note: The information on this website is intended to provide a plain language
explanation of some aspects of the legislation. It is not to be considered as
legal advice, an interpretation of any legislation or regulations, or as a
settlement or commitment on behalf of the Enforcement Agencies for CASL.

 Report a problem


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Date modified: 2021-03-19


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