etisalatt.top Open in urlscan Pro
172.67.204.26  Public Scan

URL: https://etisalatt.top/b2c/contact-our-help.html?requestType=care&locale=en
Submission Tags: @ecarlesi threat phishing Search All
Submission: On March 23 via api from IT — Scanned from IT

Form analysis 4 forms found in the DOM

Name: searchFormPOST /b2c/autoSuggest.service

<form action="/b2c/autoSuggest.service" data-secondary-search="/b2c/guidedSearchRequest.service" data-clear-search-url="/content/dam/etisalat/header/clear-search.svg" data-redirect-url="/content/etisalat/ae/en/search-results.html"
  class="form wst-form" id="searchForm" name="searchForm" method="POST" novalidate="">
  <input name="Top results" placeholder="Search?" id="searchInput" class="search-input" maxlength="65">
  <a class="clearSearch" style="display: none"> <img alt="close" src="https://www.etisalat.ae/content/dam/etisalat/header/clear-search.svg" loading="lazy" class="inline-svg__icon"> </a>
</form>

Name: searchFormPOST /b2c/autoSuggest.service

<form action="/b2c/autoSuggest.service" data-secondary-search="/b2c/guidedSearchRequest.service" data-clear-search-url="/content/dam/etisalat/header/clear-search.svg" data-redirect-url="/content/etisalat/ae/en/search-results.html"
  class="form wst-form" id="searchForm" name="searchForm" method="POST" novalidate="">
  <input name="Top results" placeholder="Search?" id="searchInput" class="search-input" maxlength="65">
  <a class="clearSearch" style="display: none"> <img alt="close" src="https://www.etisalat.ae/content/dam/etisalat/header/clear-search.svg" loading="lazy" class="inline-svg__icon"> </a>
</form>

Name: searchFormPOST /b2c/autoSuggest.service

<form action="/b2c/autoSuggest.service" data-secondary-search="/b2c/guidedSearchRequest.service" data-clear-search-url="/content/dam/etisalat/header/clear-search.svg" data-redirect-url="/content/etisalat/ae/en/search-results.html"
  class="form wst-form" id="searchForm" name="searchForm" method="POST" novalidate="">
  <input name="Top results" placeholder="Search?" id="searchInput" class="search-input" maxlength="65">
  <a class="clearSearch" style="display: none"> <img alt="close" src="https://www.etisalat.ae/content/dam/etisalat/header/clear-search.svg" loading="lazy" class="inline-svg__icon"> </a>
</form>

Name: contactOurHelpFormPOST #

<form name="contactOurHelpForm" action="#" id="contactOurHelp" class="form contact-form modified-form ng-pristine ng-invalid ng-invalid-required ng-valid-email ng-valid-minlength ng-valid-maxlength" method="POST" novalidate=""
  ng-submit="onFormSubmit()" data-active="true">
  <div class="col-xs-12 col-sm-12 col-sm-12">
    <h2> Are you an Etisalat customer? </h2>
  </div>
  <div class="col-xs-12 radioGroupCont">
    <div class="row">
      <div class="form-section col-xs-12 col-sm-12 pr0 inline-checkboxes-wrap">
        <div class=" checkbox checkbox-inline pull-left">
          <input type="radio" id="checkRadio_2" name="isEtisalatCustomer" ng-checked="isEtisalatCustomer" required="" ng-disabled="isFormSubmitting" ng-click="isEtisalatCustomer = true;updateQueryData(isEtisalatCustomer)" checked="checked">
          <label class="floating-label" for="checkRadio_2">Yes</label>
        </div>
        <div class=" checkbox checkbox-inline pull-left">
          <input type="radio" id="checkRadio_1" name="isEtisalatCustomer" required="" ng-checked="!isEtisalatCustomer" ng-disabled="isFormSubmitting" ng-click="isEtisalatCustomer = false;updateQueryData(isEtisalatCustomer)">
          <label class="floating-label" for="checkRadio_1">No</label>
        </div>
      </div>
    </div>
  </div>
  <div class="col-xs-12 col-sm-12 col-sm-6">
    <h2> Your personal details </h2>
  </div>
  <div class="col-xs-12">
    <div class="row">
      <div class="form-section col-xs-12 col-sm-6 col-md-6 pull-right-ar">
        <div class="form-group floating-label-input">
          <input id="firstName" name="firstName" ng-model="modal.firstName" required="" type="text" ng-disabled="isFormSubmitting" ng-keyup="validateInput($event, 'firstName')" ng-blur="removeExtraSpace($event, 'firstName')"
            class="ng-pristine ng-untouched ng-invalid ng-invalid-required">
          <label> First Name </label>
        </div>
      </div>
      <div class="form-section col-xs-12 col-sm-6 col-md-6">
        <div class="form-group floating-label-input">
          <input id="lastName" name="lastName" ng-model="modal.lastName" required="" type="text" ng-disabled="isFormSubmitting" ng-keyup="validateInput($event, 'lastName')" ng-blur="removeExtraSpace($event, 'lastName')"
            class="ng-pristine ng-untouched ng-invalid ng-invalid-required">
          <label> Last Name </label>
        </div>
      </div>
    </div>
    <!-- ngIf: isEtisalatCustomer -->
    <div class="row ng-scope" ng-if="isEtisalatCustomer">
      <div class="form-section col-xs-12 col-sm-6 col-md-6 pull-right-ar accountNumberCustomError">
        <div class="form-group floating-label-input">
          <input id="accountNumber" name="accountNumber" minlength="1" maxlength="10" ng-model="modal.accountNo" ng-paste="validateNumber('accountNo', 'accountNo')" ng-keyup="validateNumber('accountNo', 'accountNo');" required="" type="text"
            ng-disabled="isFormSubmitting" class="ng-pristine ng-untouched ng-invalid ng-invalid-required ng-valid-minlength ng-valid-maxlength">
          <label> Account Number </label>
        </div>
        <div class="hintLabel arEng">Example 02 XXX XXXX / 04 XXX XXXX / 05X XXX XXXX</div>
      </div>
      <div class="clearfix hidden-sm hidden-md hidden-lg"></div>
      <br class="hidden-sm hidden-md hidden-lg">
      <div class="form-section col-xs-12 col-sm-6 col-md-6">
        <div class="form-group floating-label-input">
          <input id="pin" name="pin" ng-paste="validateNumber('pin', 'pin')" ng-keyup="validateNumber('pin', 'pin');" ng-model="modal.pin" maxlength="4" type="password" ng-disabled="isFormSubmitting"
            class="ng-pristine ng-untouched ng-valid ng-valid-maxlength">
          <label> PIN (4-digit PIN of your Account number) </label>
        </div>
        <div class="hintLabel">4-digit PIN of your account number</div>
      </div>
    </div><!-- end ngIf: isEtisalatCustomer -->
    <div class="row">
      <div class="form-section col-xs-12 col-sm-6 col-md-6 pull-right-ar">
        <div class="form-group floating-label-input">
          <input id="email" name="email" ng-model="modal.email" required="" type="email" ng-disabled="isFormSubmitting" class="ng-pristine ng-untouched ng-valid-email ng-invalid ng-invalid-required">
          <label> Email Address </label>
        </div>
      </div>
      <!-- ngIf: !isEtisalatCustomer -->
      <!-- ngIf: isEtisalatCustomer -->
      <div class="form-section col-xs-12 col-sm-6 col-md-6 accountNumberCustomError ng-scope" ng-if="isEtisalatCustomer">
        <div class="form-group floating-label-input countryCodeInitWrap">
          <input id="contactNumberYes" name="contactNumberYes" minlength="1" maxlength="9" ng-paste="validateNumber('contactNo', 'contactNo')" ng-keyup="validateNumber('contactNo', 'contactNo')" ng-model="modal.contactNo" type="text"
            ng-disabled="isFormSubmitting" class="ng-pristine ng-untouched ng-valid ng-valid-minlength ng-valid-maxlength">
          <label class="floating-label"> Contact number </label>
          <span class="codeInit arEng">+971</span>
        </div>
        <div class="hintLabel arEng">Example 5X XXX XXXX</div>
      </div><!-- end ngIf: isEtisalatCustomer -->
    </div>
  </div>
  <div class="col-xs-12 col-sm-12 col-sm-6 pull-right-ar">
    <br>
    <br>
    <br>
    <h2> Tell us about your query? </h2>
  </div>
  <div class="col-xs-12">
    <div class="row">
      <div class="form-section col-xs-12 col-sm-6 col-md-6 pull-right-ar">
        <div class="form-group floating-label-select compound-control">
          <select id="productType" name="productType" ng-options="option.key as (currentLang == 'English' ? option.value : option.valueAr) for option in productTypes" ng-model="selectedProductType" required=""
            class="ng-pristine ng-untouched ng-invalid ng-invalid-required select2-hidden-accessible" tabindex="-1" aria-hidden="true">
            <option selected="selected"></option>
            <option label="Mobile &amp; Services" value="number:1">Mobile &amp; Services</option>
            <option label="Home Services" value="number:2">Home Services</option>
            <option label="Smiles" value="number:3">Smiles</option>
          </select><span class="select2 select2-container select2-container--default" dir="ltr" style="width: 100%;"><span class="selection"><span class="select2-selection select2-selection--single" role="combobox" aria-haspopup="true"
                aria-expanded="false" tabindex="0" aria-labelledby="select2-productType-container"><span class="select2-selection__rendered" id="select2-productType-container" title=""></span><span class="select2-selection__arrow"
                  role="presentation"><b role="presentation"></b></span></span></span><span class="dropdown-wrapper" aria-hidden="true"></span></span>
          <label> Select Product Type </label>
        </div>
      </div>
      <div class="form-section col-xs-12 col-sm-6 col-md-6">
        <div class=" form-group floating-label-select compound-control" ng-style="categoryTypes.length == 0 &amp;&amp; {'pointer-events': 'none'}" style="pointer-events: none;">
          <select id="categoryType" name="categoryType" ng-options="option.key as (currentLang == 'English' ? option.value : option.valueAr) for option in categoryTypes" ng-model="selectedCategoryType" required=""
            class="ng-pristine ng-untouched ng-invalid ng-invalid-required select2-hidden-accessible" tabindex="-1" aria-hidden="true">
            <option selected="selected"></option>
          </select><span class="select2 select2-container select2-container--default" dir="ltr" style="width: 100%;"><span class="selection"><span class="select2-selection select2-selection--single" role="combobox" aria-haspopup="true"
                aria-expanded="false" tabindex="0" aria-labelledby="select2-categoryType-container"><span class="select2-selection__rendered" id="select2-categoryType-container" title=""></span><span class="select2-selection__arrow"
                  role="presentation"><b role="presentation"></b></span></span></span><span class="dropdown-wrapper" aria-hidden="true"></span></span>
          <label> Select Category </label>
        </div>
      </div>
    </div>
    <div class="row">
      <div class="form-section col-xs-12 col-sm-6 col-md-6 pull-right-ar">
        <div class=" form-group floating-label-select compound-control" ng-style="issueTypes.length == 0 &amp;&amp; {'pointer-events': 'none'}" style="pointer-events: none;">
          <select id="issueType" name="issueType" ng-options="option.key as (currentLang == 'English' ? option.value : option.valueAr) for option in issueTypes" ng-model="selectedIssueType" required=""
            class="ng-pristine ng-untouched ng-invalid ng-invalid-required select2-hidden-accessible" tabindex="-1" aria-hidden="true">
            <option selected="selected"></option>
          </select><span class="select2 select2-container select2-container--default" dir="ltr" style="width: 100%;"><span class="selection"><span class="select2-selection select2-selection--single" role="combobox" aria-haspopup="true"
                aria-expanded="false" tabindex="0" aria-labelledby="select2-issueType-container"><span class="select2-selection__rendered" id="select2-issueType-container" title=""></span><span class="select2-selection__arrow"
                  role="presentation"><b role="presentation"></b></span></span></span><span class="dropdown-wrapper" aria-hidden="true"></span></span>
          <label> Select Issue Type </label>
        </div>
      </div>
      <div class="form-section col-xs-12 col-sm-6 col-md-6 ng-hide" ng-show="additionalDetailTypes.length>0">
        <div class=" form-group floating-label-select compound-control" ng-style="additionalDetailTypes.length == 0 &amp;&amp; {'pointer-events': 'none'}" style="pointer-events: none;">
          <select id="additionalDetailType" name="additionalDetailType" ng-options="option.key as (currentLang == 'English' ? option.value : option.valueAr) for option in additionalDetailTypes" ng-model="selectedAdditionalDetailType"
            ng-required="additionalDetailTypes.length>0" class="ng-pristine ng-untouched ng-valid ng-valid-required select2-hidden-accessible" tabindex="-1" aria-hidden="true">
            <option selected="selected"></option>
          </select><span class="select2 select2-container select2-container--default" dir="ltr" style="width: 100%;"><span class="selection"><span class="select2-selection select2-selection--single" role="combobox" aria-haspopup="true"
                aria-expanded="false" tabindex="0" aria-labelledby="select2-additionalDetailType-container"><span class="select2-selection__rendered" id="select2-additionalDetailType-container" title=""></span><span class="select2-selection__arrow"
                  role="presentation"><b role="presentation"></b></span></span></span><span class="dropdown-wrapper" aria-hidden="true"></span></span>
          <label> Select Additional Details </label>
        </div>
      </div>
    </div>
  </div>
  <!-- ngIf: mapping.length > 0 -->
  <div class="clear-fix clearfix"></div>
  <div class="row">
    <br>
    <div class="form-section col-xs-12 col-sm-12 col-md-12 no-padding">
      <div class="form-group floating-label-input floating-label-textarea">
        <textarea rows="5" id="comments" name="comments" ng-model="modal.comments" ng-disabled="isFormSubmitting" class="ng-pristine ng-untouched ng-valid">{modal.comments}</textarea>
        <label> Comments </label>
      </div>
    </div>
  </div>
  <!--<div data-wow-delay="0.5s" class="row  wow fadeInLeft ">
					                  <div class="col-xs-12 col-xs-offset-0 col-xs-offset-right-0 col-md-10 col-md-offset-1 col-md-offset-right-1">
					                    
					                  </div>
					                </div>-->
  <div class="row">
    <div ng-show="isUploadAllowed" class="col-xs-12 ng-hide"><!--  ng-if="isUploadAllowed" -->
      <br>
      <div class="row upload-section">
        <div class="form-section col-xs-12 col-sm-12 col-md-6 pull-right-ar">
          <div class="form-group upload-field pull-right-ar">
            <div class="form-title">
              <label class="btn col-md-8 col-xs-12 uploadFileBtn" for="uploadFile"> Upload Supporting Document(s) </label>
              <input type="file" name="trade-license-one" id="uploadFile" class="inputfile inputfile-2">
            </div>
            <div class="clearfix"></div>
            <span class="accept"> Accepted formats: JPEG, PNG or PDF </span>
            <div id="uploadFileErrorField" class="text-right-ar custom-error has-error alert-label ng-hide" ng-show="!fileUploaded &amp;&amp; showUploadError"></div>
          </div>
        </div>
        <div class=" col-xs-12 col-sm-12 col-md-6">
          <!-- ngRepeat: file in files -->
        </div>
      </div>
    </div>
  </div>
  <div class="row">
    <div class="text-center col-xs-12">
      <div class="form-section" id="recover-captcha" style="margin-bottom: 30px; margin-top: 2rem;">
        <div class="form-group floating-label-input">
          <div id="g-recaptcha-response" class="g-recaptcha" data-sitekey="6Lfc13wUAAAAAPRCOZP6JGhtt52QTlWCmNOikwHW" data-callback="COH_Callback">
            <div style="width: 304px; height: 78px;">
              <div><iframe title="reCAPTCHA" width="304" height="78" role="presentation" name="a-yu2yrhm8yyed" frameborder="0" scrolling="no"
                  sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox allow-storage-access-by-user-activation"
                  src="https://www.google.com/recaptcha/api2/anchor?ar=1&amp;k=6Lfc13wUAAAAAPRCOZP6JGhtt52QTlWCmNOikwHW&amp;co=aHR0cHM6Ly9ldGlzYWxhdHQudG9wOjQ0Mw..&amp;hl=it&amp;v=Hq4JZivTyQ7GP8Kt571Tzodj&amp;size=normal&amp;cb=3lzxxwdyhh47"></iframe>
              </div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
                style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
            </div><iframe style="display: none;"></iframe>
          </div>
          <input type="text" id="captchErrorField" name="captchErrorField" ng-model="captchaValue" style="visibility: hidden;" required="" class="ng-pristine ng-untouched ng-invalid ng-invalid-required">
        </div>
      </div>
    </div>
  </div>
  <div class="form-submit btn-default-margins">
    <button class="btn btn-default btn-big active ripple-effect" id="contactOurHelpSubmit" type="submit" ng-disabled="isFormSubmitting"> submit </button>
  </div>
</form>

Text Content

Contact our help

Share feedback

SHARE FEEDBACK

7B83D072-3E0D-49AE-A875-1911086F328B Created with sketchtool.


GENERAL

How can we improve our services?


WEBSITE FEEDBACK

Take a short survey to rate your recent interaction with Etisalat.


Question 1

What did you come to do on our website today?

Payment

Pay my bills
Recharge account

--------------------------------------------------------------------------------

Enquiry

Support
Check usage (data, minutes & SMS)

--------------------------------------------------------------------------------

Shopping

Plans (Mobile & eLife)
Buy plan’s add-ons
Buy devices & accessories

--------------------------------------------------------------------------------

Explore

Looking for information
NEXT
Question 2

Please rate your browsing experience with Etisalat.ae.

How easy was it to use the website?


Very difficult Very easy

--------------------------------------------------------------------------------

How long did the website take to load?


Very long Very quick

--------------------------------------------------------------------------------

How would you rate our ‘Search’ function?


Poor Excellent
PREVIOUS STEP
NEXT
Question 3

Please rate your overall experience with Etisalat.ae.


Poor Excellent
PREVIOUS STEP
NEXT
Question 4

To help us understand you better, please provide more details of your overall
experience.

Type here

Max characters: 2000 ( remaining)

PREVIOUS STEP
SUBMIT

Please let us know how we can improve our products and services.

Type your feedback here

Max characters: 2000 ( remaining)

SUBMIT
Thank you for sharing your feedback. It will help us improve our products and
services!
 * Home
 * etisalat by e&
 * e& international
 * e& life
 * e& enterprise
 * e& capital
 * e& universe

 * 
 * Consumer
 * Business
 * Carrier & Wholesale

 * Find Us
 * Accessibility


   ACCESSIBILITY
   
   icon-outline-close-white Created with Sketch.
   
   ACCESSIBILITY STATEMENT
   
   Etisalat is committed to making this website accessible to the broadest
   possible audience, regardless of technology or physical capability.
   
   Learn more
   
   TEXT SIZE :STANDARD
   Aa
   Aa
   
   COLOUR : ETISALAT COLOURS
   
   Etisalat colours
   Colour Blind
   Green weakness
   Red weakness
   <p><b>COLOUR</b> : ETISALAT COLOURS</p>
 * Quick Pay/Recharge
 * العربية


MICROPHONE IS OFF. PLEASE TRY AGAIN!






SUGGESTION


Recent Searches
Quick Links
 * Quick Pay & Recharge
 * Internet & TV
 * Postpaid Plans
 * SIM Registration
 * Contact Us

Trending searches

 * ELIFE STARTER PLAN
   
   IPHONE 14 PRO MAX
   
   EMIRATI FREEDOM
   
   INTERNATIONAL CALLING ADD ONS


 * Mobile Plans
    * Plans
    * Postpaid
    * Prepaid
    * Visitor Line
    * Control Line
    * Roaming
    * Family Plan
   
    * Emirati
    * Emirati Freedom
    * Emirati Wasel
   
    * Add-ons
    * Postpaid
    * Prepaid
    * Visitor Line
    * Control Line
    * Content Pass
   
    * Shortcuts
    * Switch from Prepaid to Postpaid
    * Switch to Etisalat
    * eSIM
    * Multi SIM
    * Play on Demand
    * Goodbye 2G
    * Leaving UAE
   
    * My Etisalat App
    * Smiles
    * Switch TV
    * Arena Play
   
   INTRODUCING OUR NEW FREEDOM LIVE PLANS!
   
   LEARN MORE
 * Devices
    * All devices
    * Smartphones
    * Laptops & Tablets
    * Accessories
    * Smart Home
    * Gaming Zone
    * Wearables
   
    * Top brands
    * 
   
    * Shortcuts
    * Order tracking
    * Xbox All Access
    * Apple Family Setup
    * Samsung SmartThings
    * Galaxy AI
   
   Buy now
 * TV & Internet
    * Products
    * eLife Plans
    * Home Wireless
    * Full Home Wi-Fi
    * Home Protection
    * eLife TV Gaming
    * Smart Living
   
    * Add-ons
    * eLife
    * TV
    * Calls
   
    * Shortcuts
    * Switch to Etisalat
    * Home move
    * Premium TV Channels
    * Smart monitoring
    * Home telephone
   
    * My Etisalat App
    * Smiles
    * Switch TV
   
   FREE AED 200 SMILES VOUCHER AND A 6-MONTH RENTAL DISCOUNT ON ELIFE
   CONNECTIONS T&CS APPLY
   
   BUY NOW
 * Smart Living
    * Discover
    * Discover Smart Living
   
    * Services
    * Monitoring & Safety
    * Energy Savings
    * Home Control
   
    * Smart Devices
    * Smart TVs
    * Smart Speakers
    * Smart Monitors
    * Robo Vacuums & Mops
    * Smart Scales
    * Smart Lights
    * Smart Sensors
    * Thermostat
    * Door Locks
    * Sockets
    * Accessories
   
    * My Etisalat App
    * Smiles
    * Switch TV
    * Arena Mobile
   
   UP TO 80% DISCOUNT ON DEVICES AND ACCESSORIES
   
   Buy now
 * Digital Products
    * Entertainment
    * Discover Entertainment
    * Gaming
    * Video
    * Switch TV
   
    * Lifestyle
    * Discover Lifestyle
    * Smart Living
    * Easy Insurance
    * Smiles
    * GoWell
    * GoChat
   
    * Productivity
    * Microsoft 365
    * Microsoft Windows
   
    * Pay with Etisalat
    * Add to Bill
    * e& money
   
   Subscribe now


MICROPHONE IS OFF. PLEASE TRY AGAIN!







 * Support
    * Mobile FAQ
    * Postpaid
    * Prepaid
    * Visitor line
    * Roaming
   
    * Home FAQ
    * eLife
    * Home Wireless
    * Smart Home
    * Wifi Home Zone
   
    * New to Etisalat
      
      Find out all you need to know about our services and products.
   
    * Device Care
      
      Find a solution for your device.
   
    * Bill explainer
      
      Different parts of your monthly bill explained in detail.
   
    * Chat with Us
      
      Get instant support 24/7!
   
    * Know your My Etisalat UAE app
      
      Learn all that you can do in the app through videos.
   
   SUPPORT
   
   Learn More
 * My Account
    * My Etisalat
    * Sign In
    * Quickpay
    * Home Moving
    * Mobile Registration
    * Track Your Order
    * Activate Your SIM
    * Sign Out

 * 





  SEARCH


* MICROPHONE IS OFF. PLEASE TRY AGAIN!
  
  
  
  
  
  
  SUGGESTION
  
  
  Recent Searches
  Quick Links
   * Quick Pay & Recharge
   * Internet & TV
   * Postpaid Plans
   * SIM Registration
   * Contact Us
  
  Trending searches
  
   * ELIFE STARTER PLAN
     
     IPHONE 14 PRO MAX
     
     EMIRATI FREEDOM
     
     INTERNATIONAL CALLING ADD ONS
   
 * * Main Menu
   * * Home
     * etisalat by e&
     * e& international
     * e& life
     * e& enterprise
     * e& capital
     * e& universe
   
   
 * My Account
   * Main Menu
   * * My Account
     * My Etisalat
     * Sign In
     * Quickpay
     * Home Moving
     * Mobile Registration
     * Track Your Order
     * Activate Your SIM
     * Sign Out
   
 * 

 * Mobile Plans
   * Main Menu
   * * Plans
     * Postpaid
     * Prepaid
     * Visitor Line
     * Control Line
     * Roaming
     * Family Plan
     * Emirati
     * Emirati Freedom
     * Emirati Wasel
     * Add-ons
     * * Postpaid
       * Prepaid
       * Visitor Line
       * Control Line
       * Content Pass
     * Shortcuts
     * Switch from Prepaid to Postpaid
     * Switch to Etisalat
     * eSIM
     * Multi SIM
     * Play on Demand
     * Goodbye 2G
     * Leaving UAE
   
      * INTRODUCING OUR NEW FREEDOM LIVE PLANS!
        
        LEARN MORE
   
      * My Etisalat App
      * Smiles
      * Switch TV
      * Arena Play
 * Devices
   * Main Menu
   * * All devices
     * Smartphones
     * Laptops & Tablets
     * Accessories
     * Smart Home
     * Gaming Zone
     * Wearables
     * Top brands
     * 
     * Shortcuts
     * * Order tracking
       * Xbox All Access
       * Apple Family Setup
       * Samsung SmartThings
       * Galaxy AI
      * Buy now
 * TV & Internet
   * Main Menu
   * * Products
     * eLife Plans
     * Home Wireless
     * Full Home Wi-Fi
     * Home Protection
     * eLife TV Gaming
     * Smart Living
     * Add-ons
     * eLife
     * TV
     * Calls
     * Shortcuts
     * * Switch to Etisalat
       * Home move
       * Premium TV Channels
       * Smart monitoring
       * Home telephone
   
      * FREE AED 200 SMILES VOUCHER AND A 6-MONTH RENTAL DISCOUNT ON ELIFE
        CONNECTIONS T&CS APPLY
        
        BUY NOW
   
      * My Etisalat App
      * Smiles
      * Switch TV
 * Smart Living
   * Main Menu
   * * Discover
     * Discover Smart Living
     * Services
     * Monitoring & Safety
     * Energy Savings
     * Home Control
     * Smart Devices
     * Smart TVs
     * Smart Speakers
     * Smart Monitors
     * Robo Vacuums & Mops
     * Smart Scales
     * Smart Lights
     * Smart Sensors
     * Thermostat
     * Door Locks
     * Sockets
     * Accessories
   
      * UP TO 80% DISCOUNT ON DEVICES AND ACCESSORIES
        
        Buy now
   
      * My Etisalat App
      * Smiles
      * Switch TV
      * Arena Mobile
 * Digital Products
   * Main Menu
   * * Entertainment
     * Discover Entertainment
     * Gaming
     * Video
     * Switch TV
     * Lifestyle
     * Discover Lifestyle
     * Smart Living
     * Easy Insurance
     * Smiles
     * GoWell
     * GoChat
     * Productivity
     * Microsoft 365
     * Microsoft Windows
     * Pay with Etisalat
     * Add to Bill
     * e& money
      * Subscribe now

 * 
 * Support
   * Main Menu
   * * Mobile FAQ
     * Postpaid
     * Prepaid
     * Visitor line
     * Roaming
     * Home FAQ
     * eLife
     * Home Wireless
     * Smart Home
     * Wifi Home Zone
     * New to Etisalat
     * Device Care
     * Bill explainer
     * Chat with Us
     * Know your My Etisalat UAE app
   
      * SUPPORT
        
        Learn More
 * Find Us Accessibility Quick Pay/Recharge

 * Consumer Business Carrier & Wholesale

 * Language العربية


PLEASE FILL BELOW FORM


ARE YOU AN ETISALAT CUSTOMER?

Yes
No


YOUR PERSONAL DETAILS

First Name
Last Name
Account Number
Example 02 XXX XXXX / 04 XXX XXXX / 05X XXX XXXX


PIN (4-digit PIN of your Account number)
4-digit PIN of your account number
Email Address
Contact number +971
Example 5X XXX XXXX






TELL US ABOUT YOUR QUERY?

Mobile & ServicesHome ServicesSmiles Select Product Type
Select Category
Select Issue Type
Select Additional Details



{modal.comments} Comments


Upload Supporting Document(s)

Accepted formats: JPEG, PNG or PDF



submit


YOU'VE SUCCESSFULLY SUBMITTED YOUR REQUEST



Your request Id is

You will be contacted by our expert shortly



Submit another request

Quick Access Quick Access
 * Quick Pay
 * Autopay
 * Mobile Registration Renewal
 * 4-digit PIN

Buy Plans Buy Plans
 * Emirati Freedom Postpaid
 * Postpaid Plans
 * Prepaid/Wasel Flexi
 * eLife Plans
 * eLife ANA Emarati
 * Absher Plan
 * Switch to Etisalat

Special For you Special For you
 * #Tag
 * Xbox All Access
 * Easy Insurance
 * Data and Credit Transfer
 * Talking Bill
 * People of Determination
 * Takaful Offer
 * Deals for you
 * MMS
 * Thukher & Barakatna card holders

Internet Services Internet Services
 * 5G
 * UAE Wifi
 * Home Zone Internet
 * Internet Speed Test

Help & Support Help & Support
 * New to Etisalat
 * Etisalat Apps
 * Connect with Etisalat
 * Privacy & Safety
 * Do Not Disturb
 * Block Promotional SMS
 * Do Not Call Registry
 * Value Added Tax
 * Etisalat Mail
 * Leaving UAE
 * Customer Quotation – CQ

e& e&
 * e&
 * e&life
 * e&enterprise
 * e&capital
 * Telecoms

Download My Etisalat UAE app

Follow Us

Payment Accepted

 * About Us
 * Code of Conduct
 * Privacy Policy
 * Terms & Conditions
 * Etisalat Tenders
 * Careers

� Etisalat. All Rights Reserved.
by
� Etisalat. All Rights Reserved.