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(801) 256-0465

OWNER LOGIN
 * Home
   * Why FCS
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 * Contact Us




NORTHERN UTAH’S HOA MANAGEMENT CHOICE


FCS IS THE UNDISPUTED LEADER IN QUALITY COMMUNITY ASSOCIATION MANAGEMENT ACROSS
NORTHERN UTAH, SINCE 1999

REQUEST A PROPOSAL or
VIEW SERVICES



WE MAKE YOUR LIFE EASIER!

FCS Community Management is a full-service community management company with
associations across Northern Utah. We are the recognized leader among all HOA
management companies in our market – managing condominiums, townhomes,
single-family PUDs, office condominiums and other common-interest communities
and associations.  FCS is a proud member of the HOALiving Network, a portfolio
Accredited Association Management Company (AAMC).

We understand the importance of feeling confident in your financial investments
as a homeowner. We believe it’s equally important for you to experience an
exceptional quality of home life and a thriving local community. While we never
have the final say in association decision-making, our primary goal is to
simplify and improve your life by providing your board with comprehensive
support and advice, valuable tools, educational resources and proven processes.
Ultimately, we aim to bridge the gap between board member know-how and the
creation of efficient, successful HOAs.


NOT SURE WHERE TO START? WE DO IT ALL!


EDUCATION, EXPERTISE & BOARD SUPPORT

We help address the everyday and long-term challenges boards face with hands-on
support and educational opportunities. As credentialed experts on industry best
practices and laws governing associations, we provide the professional
perspective and training boards need and deserve. We guide each board toward
compliance with regulations, laws and statutes, and we make recommendations for
governing documents.


HOMEOWNER COMMUNICATION

Each association has a personalized web portal where governing documents and
other important information can be easily accessed. Homeowners can view their
accounts and make payments online. In addition to this resource, we have the
bandwidth and experience to prepare and distribute communications by mail, email
or text blast. Our knowledgeable staff is trained to assist homeowners with
their questions and issues with convenient extended customer service hours.


ACCOUNTING & FINANCIAL REPORTING

Our cloud-based bookkeeping allows boards to review and approve all invoices and
electronically sign checks. With bank integrations, cleared checks can be viewed
in real time. Professional and complete financial reports and bank
reconciliations are uploaded monthly for review. We develop and implement
budgets and assist with reserve studies. We also provide assistance with tax
returns.


COLLECTIONS

We provide homeowners with many convenient ways to make their payments: check,
Auto-Draft or credit card. These assessments and fees are collected and
processed daily. We ensure your community's collection policies are followed.
When further steps are needed, our committed collections team works effectively
- in accordance with laws, regulations and best practices - to maximize
collections for your association.


MEETINGS & RECORDS

We will prepare board meeting agendas and information packets to help facilitate
productive and well-organized board and annual meetings. Then, we ensure minutes
are made available to homeowners, as is required by an association's unique
governing documents. We send notices to owners and prepare ballots at the
board's direction. We also ensure all necessary records of the community are
maintained and always accessible.


ENFORCEMENT & ARC REVIEW

We conduct regular visits to a community to observe conditions, discover and
verify concerns and issue violations as directed by the board. Depending on the
governing documents, we can also maintain rental, pet or other required lists.
We can coordinate architectural control (ARC) requests and approvals, as well as
maintain historical records for future reference.


REAL ESTATE TRANSITIONS

Our disclosure department will work with homeowners, realtors, buyers, title
companies and lenders to provide the necessary documentation and information
needed to complete a home sale. We will then work with new homeowners to set
them up in our system and welcome them to the community.


ONSITE EMPLOYEE MANAGEMENT

When your association needs an onsite presence, we can partner with you to help
manage onsite employees. These individuals receive access to group employee
benefits. Your association can count on full HR support, decreasing liability
and reducing recruitment, on-boarding costs and turnover. We also provide
back-up coverage, professional supervision and performance management.


MAINTENANCE & PROJECT MANAGEMENT

Our maintenance team provides standard bid requests for comparable and
competitive bidding from verified vendors. We also assist with or manage special
projects. We will coordinate and follow up with service providers on contracted
work. Requests are tracked efficiently through our workflow system which board
members have access to. In case of emergency, our staff is available to address
issues 24/7.




NOT SURE WHERE TO START? WE DO IT ALL?


EDUCATION, EXPERTISE & BOARD SUPPORT

We help address the everyday and long-term challenges boards face with hands-on
support and educational opportunities. As credentialed experts on industry best
practices and laws governing associations, we provide the professional
perspective and training boards need and deserve. We guide each board toward
compliance with regulations, laws and statutes, and we make recommendations for
governing documents.


HOMEOWNER COMMUNICATION

Each association has a personalized web portal where governing documents and
other important information can be easily accessed. Homeowners can view their
accounts and make payments online. In addition to this resource, we have the
bandwidth and experience to prepare and distribute communications by mail, email
or text blast. Our knowledgeable staff is trained to assist homeowners with
their questions and issues with convenient extended customer service hours.


ACCOUNTING & FINANCIAL REPORTING

Our cloud-based bookkeeping allows boards to review and approve all invoices and
electronically sign checks. With bank integrations, cleared checks can be viewed
in real time. Professional and complete financial reports and bank
reconciliations are uploaded monthly for review. We develop and implement
budgets and assist with reserve studies. We also provide assistance with tax
returns.


COLLECTIONS

We provide homeowners with many convenient ways to make their payments: check,
Auto-Draft or credit card. These assessments and fees are collected and
processed daily. We ensure your community's collection policies are followed.
When further steps are needed, our committed collections team works effectively
- in accordance with laws, regulations and best practices - to maximize
collections for your association.


MEETINGS & RECORDS

We will prepare board meeting agendas and information packets to help
facilitate  productive and well-organized board and annual meetings. Then, we
ensure minutes are made available to homeowners, as is required by an
association's unique governing documents. We send notices to owners and prepare
ballots at the board's direction. We also ensure all necessary records of the
community are maintained and always accessible.


ENFORCEMENT & ARC REVIEW

We conduct regular visits to a community to observe conditions, discover and
verify concerns and issue violations as directed by the board. Depending on the
governing documents, we can also maintain rental, pet or other required lists.
We can coordinate architectural control (ARC) requests and approvals, as well as
maintain historical records for future reference.


REAL ESTATE TRANSITIONS

Our disclosure department will work with homeowners, realtors, buyers, title
companies and lenders to provide the necessary documentation and information
needed to complete a home sale. We will then work with new homeowners to set
them up in our system and welcome them to the community.


ONSITE EMPLOYEE MANAGEMENT

When your association needs an onsite presence, we can partner with you to help
manage onsite employees. These individuals receive access to group employee
benefits. Your association can count on full HR support, decreasing liability
and reducing recruitment, on-boarding costs and turnover. We also provide
back-up coverage, professional supervision and performance management.


MAINTENANCE & PROJECT MANAGEMENT

Our maintenance team provides standard bid requests for comparable and
competitive bidding from verified vendors. We also assist with or manage special
projects. We will coordinate and follow up with service providers on contracted
work. Requests are tracked efficiently through our workflow system which board
members have access to. In case of emergency, our staff is available to address
issues 24/7.


WE ARE HERE FOR YOU


IDENTIFY THE HELP YOU NEED

Connect with us to explore your options. These range from full-service to
supplemental management resources to help you run your Northern Utah HOA.


INTRODUCE US TO YOUR COMMUNITY CULTURE

We want to know you! In every community, volunteers from various backgrounds
come together to support their unique association. This means no two HOAs are
the same and there is no one-size-fits-all management plan. Fill out our
“Request a Proposal” form so we can identify the services that are right for
you.


BECOME A PARTNER OF FCS

Enjoy transparency and open communication with many easy-to-use tools and teams
of qualified professionals. With FCS, you will receive access to homeowner
portals that grant real-time access to your association’s governing documents
and financial information.

REQUEST A PROPOSAL


YOUR COMMUNITY NEEDS YOU, BUT WE CAN HELP

With dozens of responsibilities competing for your attention, every minute of
your day counts. Take one minute here to learn how we can save you even more
time with your HOA responsibilities.

REQUEST A PROPOSAL or
FREE DOWNLOAD


HERE WHEN YOU NEED US


WHETHER YOU NEED BOARD TRAINING, VENDOR RECOMMENDATIONS OR COMMUNITY
DOCUMENTATION, WE CAN HELP




FREE TRAININGS FOR HOA BOARD MEMBERS AND HOMEOWNERS

FREE Training



VENDOR CERTIFICATION WITH VIVE

VIVE Certification



FCS PROVIDES THE FOLLOWING DOCUMENTS FREE OF CHARGE
TO TITLE, MORTGAGE AND REAL ESTATE PROFESSIONALS:

   

 * Community Documents (Articles of Incorporation, CC&Rs, Bylaws and Rules and
   Regulations)

   

 * Budgets

   

 * Meeting Minutes (Most Recent)

   

 * Insurance Documents

   

If you need any of these documents, please click "Request Docs" below and fill
out the form. We will process requests as we receive them. Usually, you will
receive a response within 2-3 business days. In that message, we will forward
you a link that allows you to view and/or download the necessary documents. Some
email servers direct these responses to your spam/junk folder, so please check
this regularly for our domain (hoaliving.com). 

All requests must be processed using the "Request Docs" form. Calls or emailed
requests will be directed back to this form. Any other documents, statements or
questionnaires can be obtained through CondoCerts. Follow the link below for the
CondoCerts website.

REQUEST DOCS or
CONDOCERTS


DOWNLOAD YOUR FREE GUIDE

Sign up to receive this free download, "You and Your Community Association."

First Name

Last Name

Email (required) *

Select list(s) to subscribe to8/23/2023 Prospect/Lost List



Constant Contact Use. Please leave this field blank.


FCS: NORTHERN UTAH'S PREMIER HOA MANAGEMENT PROVIDER




HOALIVING IS BEST OF STATE 2021 - 2023


BEST OF SLC
2022 - 2023


NORTHERN UTAH'S ONLY PORTFOLIO *AAMC


8 OF UTAH'S 11 PORTFOLIO *PCAMS

Our customers know they are at the heart of everything we do. We buoy them up
with over 24 years of professional experience, teamwork, leadership
opportunities and continuing education.  We mentor HOA board members and provide
them with all the information they need to succeed in their roles. 

FCS is a proud member of the HOALiving Network, which provides us with
industry-leading resources. This means our managers live and work in the areas
we serve while connecting our valued clients to an established infrastructure of
educational materials, extended customer service and back-end business
operations.

Our local teams are able to provide your unique association with a personal
management experience while receiving the support from HOALiving needed to keep
their attention on you.

*Accredited Association Management Company

*Professional Community Association Manager


NETWORK STATISTICS

PCAM Awards


0


Service
Since


0


HOALiving Homes


0


HOALiving Communities


0


REQUEST A PROPOSAL


FREQEUNTLY ASKED QUESTIONS

WHAT IS HOALIVING AND WHY DOES MY COMMUNITY NEED A MANAGEMENT COMPANY?

HOALiving is a network of community association management and service companies
that benefit from mutual access to a library of board training materials,
extended customer service and back-end business operations. This allows
companies like ours to focus on individual client needs and interactions,
without sacrificing education, innovation and around-the-clock service.

Every HOA benefits from professional partnerships with knowledgeable managers.
Ultimately, these communities are run by volunteer boards with limited time and
resources. We have the skills, tools and local experience to advise and support
your community leaders in preserving your property value and quality of life.

HOW DOES FCS ENSURE A SMOOTH TRANSITION FOR COMMUNITIES THAT SWITCH TO ITS
MANAGEMENT SERVICES?

We have a designated Transitions Manager who works directly with incoming
associations. We communicate with an HOA’s former management company in order to
make sure all account information is thoroughly and securely transferred. 

At FCS, we work hard to remain the best fit for every community we manage.
However, if a client ever chooses to terminate our services, we provide the same
assistance with that transition.

WHY SHOULD OUR COMMUNITY CHOOSE FCS AS OUR HOA MANAGEMENT COMPANY?

Our team is local to Northern Utah with homegrown experience in the community
management industry. We hold multiple PCAM designations from Community
Associations Institute (CAI), and our connection to the HOALiving Network allows
us to provide our clients with many additional resources.

WHAT ARE THE FEES ASSOCIATED WITH HIRING FCS AS OUR HOA MANAGEMENT COMPANY?

We believe in full transparency always. The monthly rate for each community is
calculated based on multiple factors that indicate your needs and our scope of
work. The proposals we issue are thorough and complete, providing a monthly cost
for full management, as well as optional a-la-carte add-ons.

HOW DOES FCS HANDLE FINANCIAL MANAGEMENT AND BUDGETING FOR THE HOA?

We are supported by HOALiving accounting teams that take care of all financial
processing for our associations. HOA details are made available to your board
members, and individual details are made available to owners, via our secure
homeowner portals - in real time. 

We prepare budgets at the board’s discretion, following a thorough examination
of all influencing factors, and we provide advice according to an intimate
knowledge of industry best practices, current economic conditions and your
unique HOA.

Our clients use CIT Bank and Modified Cash-Basis Accrual Accounting. We are
prepared to make recommendations concerning Reserve Studies, vendors and other
components that may affect the financial health of your association.

WHAT IS FCS'S PROCESS FOR ADDRESSING HOMEOWNER COMPLAINTS OR DISPUTES?

Homeowners have access to our Extended Customer Service Team from 7:00 AM to
9:00 PM (MST), Monday through Saturday. Many complaints and disputes can be
resolved by sharing additional information and reminders concerning Governing
Documents. 

However, we are also experienced in properly documenting disputes, de-escalating
situations, issuing fines, recommending mediation and following protocol to
ensure equal treatment of all homeowners - always at the direction of an
association’s board.

DOES FCS ASSIST IN ORGANIZING COMMUNITY EVENTS OR SOCIAL ACTIVITIES?

As part of our board training efforts, we offer ideas and suggestions for
community events. If you would like us to be even more involved, we are happy to
discuss options. This service is billed separately from monthly management fees.

CAN FCS EXPLAIN THE INSURANCE COVERAGE IT PROVIDES FOR THE COMMUNITY?

We are not insurance experts or providers, but we do value our close
relationships with agencies that specialize in community association coverage.
We are pleased to offer recommendations based on our experience with vendors and
understanding of local and community-specific insurance requirements. 

HOW DOES FCS HANDLE THE COLLECTION OF DUES AND ASSESSMENTS FROM HOMEOWNERS?

We take care of collections and the accurate, timely reporting of account
information. Our homeowner portal allows owners to pay assessments manually or
set up auto-pay. If you have community members that are more comfortable mailing
their payments, we offer this solution, as well.

HOW ACCESSIBLE AND RESPONSIVE IS THE FCS TEAM TO HOMEOWNER NEEDS AND CONCERNS?

Our team structure is specifically designed to provide our clients with the
support they need - timely and personal. Each association is assigned a
Community Manager who is assisted by a Community Specialist. They know their
communities inside and out, and they are available to their boards. We are proud
to offer Extended Customer Service via call, text, email and online chat, as
well as 24/7 Emergency Services, in order to make ourselves even more accessible
to our valued clients.

CAN HOALIVING PROVIDE REFERENCES FROM OTHER COMMUNITIES IT CURRENTLY MANAGES?

We have a portfolio full of satisfied communities! Examples are available upon
request during the contracting process.




ADDITIONAL RESOURCES

FAQ

Privacy policy

Terms and conditions


GET IN TOUCH!

(801) 256-0465

12227 S Business Park Drive, Ste 100, Draper, UT 84020

2351 Grant Avenue, Ste 201, Ogden, UT 84401

495 N University Avenue, Ste 100, Provo, UT 84601

manager@hoaliving.com

© 2024 FCS Community Management. All Rights Reserved.