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WEB PHARMACY



Frequently asked questions Web Pharmacy features


FREQUENTLY ASKED QUESTIONS

TROUBLESHOOTING

I AM HAVING TROUBLE SIGNING INTO THE WEB PHARMACY. WHAT SHOULD I DO?

If you have used the Web Pharmacy in the past, not the new website, please try
resetting your password.

If you have not logged into the website previously, please create an account
here.

In case you’re still having trouble, email us at
http://meijerrx.outcomeshelp.com/en/.

I FORGOT MY PASSWORD. WHAT SHOULD I DO?

If you have forgotten your password, go to this link and just enter your email
address. We will send you an email with a link that you can use to reset your
password. Alternatively, you can also use the ‘Forgot password?’ option on the
sign in page of the webpage.

If you have forgotten your email address, please contact our technical support
at http://meijerrx.outcomeshelp.com/en/  OR (888) 918-2646. If you have
forgotten your password/email, go to this link to reset your password/email.
Your password/email are the same as the Grocery login.

THAT DIDN’T WORK! I ENTERED MY EMAIL ADDRESS AND IT ASKED ME FOR A USERNAME.

We may have just upgraded your web page, in which case, you’ll need to go
through a one-time process to update your account. Please enter your username
and we’ll send you a link to a web page to create a new password.

The webpage looks like this:



I FORGOT MY USERNAME, TOO. WHAT DO I DO NOW?

You can do one of two things. Either contact our customer support team
at http://meijerrx.outcomeshelp.com/en/ OR (888) 918-2646 for assistance. Or, if
you’d prefer, you can simply create a new account.

USING THE WEB PHARMACY

WHAT KIND OF BROWSER DO I NEED TO USE THE MEIJER WEB PHARMACY?

Our Web Pharmacy should work on almost all modern day browsers like Google
Chrome, Safari, Firefox, Microsoft Edge etc. If you are having trouble getting
it to work, please make sure your browser is updated to the latest version or
try an alternate browser.

CAN I USE THE WEB PHARMACY ON MY MOBILE DEVICE?

Yes, our Web Pharmacy is a responsive, which means that it works on desktops,
tablets and mobile phones.

PRESCRIPTIONS AND REMINDERS

CAN I MANAGE MY PRESCRIPTIONS FOR MY FAMILY USING THE WEB PHARMACY?

Yes, our Web Pharmacy lets you manage prescriptions for your family and loved
ones.
To add a family member, simply sign in and select the "Family care" option from
the main menu.

WHAT PRESCRIPTIONS CAN I REFILL USING THE WEB PHARMACY?

While nearly all prescriptions can be filled through the Web Pharmacy, there are
a few that cannot due to various state regulations. If you try to refill one of
these prescriptions, the Web Pharmacy will inform you that it cannot be
refilled. If you have any questions about these prescriptions, please contact
the pharmacy.

CAN I SET UP REMINDERS TO TAKE MY MEDICINE?

Yes, you can. You can sign in to the Web Pharmacy and go to the "Reminders"
option on the menu to set up reminders to take medications.
Alternatively, you can also set up reminders to take medications on time from
the prescription details screen.

PREFERENCES

CAN I CHANGE MY REMINDER SETTINGS TO SHOW PRESCRIPTION NAMES INSTEAD OF
PRESCRIPTION NUMBERS?

Yes, you can choose to have prescription names shown in your reminders instead
of prescription numbers. TO do so:

 1. Please sign in to the mobile app or the Web Pharmacy and go to 'Reminders'.
 2. Go to the 'Settings' section.
 3. Turn on the 'Show full prescription names in notifications' setting.

You can simply reply with 'P' to any of our text messages from your registered
mobile number to receive a link to manage your preferences.

WHAT ELSE CAN I CHANGE?

You can easily manage a number of preferences in the Account Page of your Web
Pharmacy. These include:

 * Time zone
 * Phone number
 * Email address
 * Hiding and showing prescriptions in your prescription list
 * Language (if available)

To manage the timing and frequency of your notifications, go to the Reminders
option on web page.


WEB PHARMACY

The Web Pharmacy goes beyond the text experience and provides you with more
functionality and control. With the Web Pharmacy, you can order refills from a
list, view Rx history, manage reminders and much more.



Launch Web Pharmacy


 * REFILL FROM PRESCRIPTION LIST
   
   My Prescriptions displays the list of all your medications along with
   prescription number, dosage, quantity, fills left and expiration. You can
   refill directly from your prescription list.


 * REFILL BY TYPING PRESCRIPTION NUMBER
   
   You can refill your prescriptions without logging into the app by typing in
   your prescription information.


 * FIND A PHARMACY
   
   Pharmacy Locator allows you to easily find a pharmacy. The feature includes:
   get directions, pharmacy hours, contact information (with click-to-call
   functionality), and service offerings (clinics, flu shot, and more).


 * MANAGE DOCTOR INFORMATION
   
   My Doctors allows you to organize your doctor/patient relationship. You can
   see your Healthcare provider's contact information and call or fax the doctor
   directly.


 * MANAGE ACCOUNT INFORMATION
   
   Within My Account, you can easily set up reminders manage your notification
   preferences, and more.


 * TRANSFER PRESCRIPTIONS FROM OTHER PHARMACIES
   
   You can easily transfer prescriptions from other pharmacies outside Meijer to
   a Meijer pharmacy.




HELP LINKS

 * Home
 * Text messaging
 * Mobile app
 * Web Pharmacy

 * Prescriptions and refills
 * Family care
 * Account preferences
 * Delivery Via Instacart


CONTACT US

 * CONTACT TECHNICAL SUPPORT

 * http://meijerrx.outcomeshelp.com/en/
   (888) 918-2646

 * CONTACT MAIL ORDER SUPPORT

 * For questions related to mail order, payments, change of address etc.
   #

 * FOR QUESTIONS RELATED TO PAYMENTS, CHANGE OF ADDRESS ETC.

 * Please contact your pharmacy directly

 
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