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            <p>If you'd like to contact us about a complaint, or want to share any important information with us, please visit our <a href="/contact-us/">contact us</a> page to find out how to get in touch.</p>
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HOW TO COMPLAIN

Bringing a complaint to us is straightforward and won't cost you anything. Find
out how you can make a complaint to us about a financial business.  

Last updated: 17 August 2022
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ON THIS PAGE

 1. Complain to the financial business
 2. Get a final response letter
 3. Make a complaint to the Financial Ombudsman

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STEP 1: COMPLAIN TO THE FINANCIAL BUSINESS 

 * You should give the financial business you’re unhappy with a chance to sort
   things out before bringing your complaint to us.
 * If you haven’t complained yet, read our complaining to a financial business
   guide. 
 * If they don’t reply, or you’re not happy with their final response, you can
   contact us. Go to step 2 to find out what you need to do to bring a complaint
   to us. 


STEP 2: GET A FINAL RESPONSE LETTER 

 * If you’re not happy with the outcome of your complaint to the business, you
   can ask us to investigate what’s happened. We will need a copy of the final
   response letter.
 * You will need to make a complaint to us within six months from the date on
   your final response. You can find out more about time limits affecting your
   complaint on our website. 
 * If you haven’t received a response to your complaint within eight weeks, you
   can also refer your complaint to us. 
 * There may be times where we can’t help with a complaint. To get an initial
   idea, go to step 3 and find out how to check if you can complain to us. 


STEP 3: MAKE A COMPLAINT TO THE FINANCIAL OMBUDSMAN

Our complaint checker will ask you about some of the things we need to know
upfront and will help you check you’re ready to send us your complaint – it will
give you an idea of whether we’re able to help you, and explain how to make a
new complaint to us.

Make a new complaint

Alternatively, you can also read more information about the types of complaint
we can help with and our approach to resolving them in the consumer section of
our website.

Is this page useful?
 * Yes
 * No

What is the reason for your answer?
 * I’ve found what I was looking for
 * The information helped me
 * The information was straightforward and easy to understand
 * Other

What is the reason for your answer?
 * I couldn’t find what I was looking for
 * The information wasn’t relevant to me
 * The information is out of date
 * The information is too complicated
 * Something didn’t work
 * Other

Add a comment

We value feedback you'd like to share about our website, it helps us improve our
content and the way our site works. Please do not send us any personal,
case-related, sensitive or other important information in your comment or
feedback. This system is not monitored every day and we have no way of
responding through it.

If you'd like to contact us about a complaint, or want to share any important
information with us, please visit our contact us page to find out how to get in
touch.

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