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Help Center

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HI, HOW CAN WE HELP?




POPULAR ARTICLES


STEP 1: CREATE & PUBLISH ARTICLES

Everyone on your team can log in and start writing. Here are the basics:
Highlight any text, and use the menu that pops up to make it bold, italic, or
underlined. To add photos or videos, hit Enter to go to the next line. Then,
click the (+) icon: Here you can find an overview of creating articles in
KnowledeBase! Now it's your turn Edit this article or create a new one. Here are
some ideas: Write step-by-step guides and manuals (like this one!); Create FAQ:
short articles to answer frequent questions; Answer common questions about the
company address, returns policy, etc.; Have questions? Click the chat bubble in
the bottom right and ask us anything.


SEE WHAT KNOWLEDGEBASE CAN DO FOR YOU

Give your customers 24/7 self-service support and empower your team with easy
access to frequently asked questions, product details, policies, onboarding
materials, and more. Watch this video to see what KnowledgeBase can do for you:


STEP 2: LAUNCH YOUR HELP CENTER

Help Center is a public website where customers can find answers 24/7. Step 1:
Style your Help Center to suit your brand You can modify the look and feel of
your Help Center. To get started, go to your Help Center settings: Here you can:
upload your logo, help center language, add links to your website or social
profiles, choose your brand color, set up a custom domain. Still finding
customization hard? No worries, here you can find out how to do it step by step!
Step 2: Fill up your Help Center with content To create articles, click ''New
article'' in your Knowledge Base app and start writing. Note: For articles to
appear in your Help Center, you'll need to publish them. Step 3: Turn your Help
Center on When your Help Center is ON, it's public and visible to customers:


STEP 3: USE ARTICLES IN THE CHAT

Integrate with LiveChat to give agents easy access to articles and let customers
search your help content before starting a chat. How to install Visit the
LiveChat Marketplace, find the KnowledgeBase app, and click "Install": Once
installed, the KnowledgeBase add-on will appear in the details of any active
chat:  Sharing articles in chats Note: Only public articles can be shared in
chats. During a chat, open KnowledgeBase, find the article you'd like to add and
click "Share in chat." The article will be added to the chat. Customers will see
the article preview. Once clicked, the preview expands into a full article
within the chat widget: Let customers search articles before chat Note: To use
this feature, your Help Center has to be published. Booster add-on makes it easy
for customers to search for help articles right in your chat widget before even
starting a chat with you (works both online and offline). To set this up: In
your LiveChat, go to Settings > Chat widget > Boosters Enable the KnowledgeBase
booster.


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SEE WHAT KNOWLEDGEBASE CAN DO FOR YOU


STEP 1: CREATE & PUBLISH ARTICLES


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