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Effective 25 July 2023

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. THIS IS
A BINDING LEGAL AGREEMENT. BY ACCESSING AND CONTINUING TO USE THE SITE, YOU
AGREE TO EACH AND EVERY ONE OF THESE TERMS AND CONDITIONS. PLEASE DO NOT USE THE
SITE IF YOU DO NOT AGREE TO EACH AND EVERY ONE OF THESE TERMS AND CONDITIONS.

Marriott International, Inc. with its corporate headquarters at 7050 Wisconsin
Avenue, Bethesda, Maryland 20814, United States of America, and its
subsidiaries, including The Ritz-Carlton Hotel Company L.L.C. and Starwood
Hotels & Resorts Worldwide, LLC (collectively, “Marriott”, “we”, “our” or “us”)
provide various websites and apps available to visitors located throughout the
world. Our websites and apps include without limitation, this website and other
consumer facing platforms operated under our brands, including,
www.marriott.com, www.autograph-hotels.marriott.com,
www.vacationsbymarriott.com, www.ritzcarlton.com, www.corporate.ritzcarlton.com,
starwoodhotels.com and our mobile apps (collectively, our “Sites”). These Terms
and Conditions also apply to translations of our Sites, for example,
www.espanol.marriott.com. Our Sites are controlled and operated from the United
States and are subject to United States law.

The content and information displayed on the Sites are Marriott’s property and
are collectively referred to as “Marriott Information”. The downloading,
reproduction, or re-transmission of Marriott Information, other than for
non-commercial individual use, is strictly prohibited, except to the extent
permitted with prior written consent by Marriott or by travel agents for
business-only purposes in accordance with the Travel Agent section below.

Use of Site

The services of the Sites are available only to individuals who can form legally
binding contracts under applicable law, and thus, are not available to minors.
By using the Sites, you represent that you are of sufficient legal age to use
the Sites and to create binding legal obligations for any liability you may
incur as a result of the use of the Sites. You also warrant that you are legally
authorised to make the travel reservations and purchases for either yourself or
for another person for whom you are authorised to act.

The Sites are to be used by you for your personal use only. You agree that you
will not use the Sites for chain letters, junk mail, "spamming", solicitations
(commercial or non-commercial) or bulk communications of any kind including but
not limited to distribution lists to any person who has not given specific
permission to be included in such a list. In addition, you agree not to create a
hypertext link from any web site controlled by you or otherwise, to the Sites
without the express written permission of Marriott. You agree not to pretend to
be any other person or a representative of any entity, whether actual or
fictitious, including an employee or agent of Marriott or any third party that
provides services related to the Sites.

Chat Area means any chat area, forum, message board, or similar service offered
in conjunction with the Sites. If You participate in a Chat Area, you agree
that, in addition to complying with the Terms and Conditions, you will not:
defame, abuse, harass, threaten, or make any discriminatory statements about
others; advocate illegal activity; use indecent, obscene or discourteous
language or images; or provide content that is not related to the designated
topic or theme of the Chat Area. You shall remain solely responsible and liable
for your use of the Chat Area. Marriott reserves the right to remove or edit
content from any Chat Area at any time and for any reason, however, Marriott has
no duty to do so, and is not responsible for the content or accuracy of any
information in a Chat Area.

We reserve the right, at our discretion, to change and or modify portions of
these Terms and Conditions at any time without notice and, unless otherwise
indicated, such changes will become effective immediately upon posting;
therefore, please check these Terms and Conditions periodically for changes. We
will display the effective date of these Terms and Conditions at the top of this
page.

User Feedback

By submitting any ideas, comments, suggestions or other information: to a Chat
Room; or to Marriott related to improvements to the Sites or services related to
the Sites; (collectively, the "Feedback"), You agree that such Feedback shall be
deemed, and shall remain, Marriott's property. None of the Feedback shall be
subject to any obligation of confidentiality on Marriott's part and Marriott
shall not be liable for any use or disclosure of any Feedback. Marriott shall
own all rights related to the Feedback (including without limitation
intellectual property rights and moral rights) and shall be entitled to use of
the Feedback without restriction for any purpose whatsoever, commercial or
otherwise, without compensation to you.

Trademarks

Our Sites may contain or reference trademarks, patents, copyrighted materials,
trade secrets, technologies, products, processes or other proprietary rights of
Marriott and/or other parties. No licence to or right in any such trademarks,
patents, copyrighted materials, trade secrets, technologies, products, processes
and other proprietary rights of Marriott and/or other parties is granted to or
conferred upon you. The www.marriott.com site and/or certain activities provided
via our Sites may be covered by U.S. Patent No. 6,091,956 and/or U.S. Patent No.
7,624,044.

Monitoring

You agree that you will not use any device, software or other instrumentality to
interfere or attempt to interfere with the proper working of our Sites, and that
you will not take any action that imposes an unreasonable or disproportionately
large load on our infrastructure. In addition, you agree that you will not use
any robot, spider, other automatic device, or manual process to monitor, scrape,
or copy our Sites or the Marriott Information contained therein, or any aspect
of the Sites or the Marriott Information, without the prior express consent from
an authorised Marriott representative (such consent is deemed given for standard
search engine technology employed by Internet search websites to direct Internet
users to our Sites). Furthermore, you agree that you will not use our Sites for
any purpose that is illegal, unlawful, or prohibited by these Terms and
Conditions. You agree that you will not interrupt, disrupt, alter, destroy,
impair, restrict tamper, or otherwise affect the proper operation of our Sites
in any way, including, without limitation, through the use of any malicious or
unauthorised code, virus, worm, Trojan horse, malware, or program.

You agree that Marriott has no obligation to but may monitor and review
information you transmit over the Sites. You agree that Marriott may censor,
edit, remove or prohibit the transmission or receipt of any information that
Marriott deems inappropriate or in violation of these Terms and Conditions, and
use any such information as necessary to provide the Sites or to protect the
rights or properties of Marriott. You agree that Marriott may also monitor and
review stored information without restriction. You hereby acknowledge and
consent to such monitoring and reviewing.

You may not use our Sites in any threatening, libellous, slanderous, defamatory,
obscene, inflammatory, pornographic, discriminatory, or otherwise offensive
manner. We reserve the right in our sole discretion to revoke or deny your
access to our Sites, including, without limitation, if you violate any of the
provisions of these Terms and Conditions.

You agree that you will make only legitimate reservations in good faith for use
by you and your invited guests only, and not for other purposes, including
without limitation, reselling, impermissibly assigning or posting on third party
websites, or making speculative, false or fraudulent reservations, or any
reservation in anticipation of demand.

Privacy

Your submission of information on the Site is subject to Marriott’s Group Global
Privacy Statement for Guests (available at
https://www.marriott.com/en-gb/about/privacy.mi).

Warranty

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SITES AND MARRIOTT INFORMATION ARE
PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR
ANY GUARANTY OR ASSURANCE THAT OUR SITES AND/OR MARRIOTT INFORMATION WILL BE
AVAILABLE, ADEQUATE, ACCURATE, UNINTERRUPTED, COMPLETE OR ERROR FREE. WE ARE
NEITHER RESPONSIBLE NOR LIABLE FOR ANY MALICIOUS OR UNAUTHORISED CODE AND YOU
ARE SOLELY RESPONSIBLE FOR ENSURING YOU HAVE APPROPRIATE SCANNING AND PROTECTIVE
MECHANISMS FOR THE SECURITY OF YOUR DEVICES, PROGRAMS AND INFORMATION. BY USING
ANY OF OUR SITES AND/OR MARRIOTT INFORMATION, YOU ARE ASSUMING ALL RISK OF LOSS
THAT MAY ARISE OR BE ASSOCIATED WITH THAT USE.

Passwords

Our Sites may provide you with the ability to use usernames, passwords, or other
codes or devices to gain access to certain portions of our Sites (“access
codes”). You are entirely responsible for maintaining the confidentiality of
your access codes and for all activities that occur under your account. We
reserve the right to immediately terminate your account in our sole discretion
and without prior notice to you wherever there is a reason including, for
example, if you violate any part of these Terms and Conditions.

Terms Incorporated by Reference

In addition to these Terms and Conditions, you agree to the terms, conditions,
and notices specified at the following links, which are hereby incorporated into
this Agreement:

1. The terms, conditions, and notices applicable to Marriott’s Look No Further®
Best Rate Guarantee, which assures you receive the best rates when you book
directly with us, may be found at:
https://www.marriott.com/en-gb/online-hotel-booking.mi#bestrate

2. The terms and conditions, and notices applicable to the Marriott Loyalty
Program which may be found at:
https://www.marriott.com/en-gb/loyalty/terms/default.mi

3. The terms and conditions, and notices applicable to the Marriott Air + Car
programme which may be found at the following link:
https://airandcar.marriottbonvoy.com/SH/Handlers/ReceptionDesk.ashx

Limitation of Liability

To the maximum extent permitted by law, we, other members of our group of and
affiliated companies and third parties connected to us hereby expressly exclude
any liability for any direct, indirect or consequential loss or damage incurred
by any user in connection with our Sites or in connection with the use,
inability to use, or results of the use of our Sites, any websites linked to
them and any materials posted on them, including, without limitation any
liability for loss of income or revenue; loss of business; loss of profits or
contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted
management or office time; and for any other loss or damage of any kind, however
arising and whether caused by tort (including negligence), breach of contract or
otherwise, even if foreseeable, provided that this condition shall not prevent
claims for loss of or damage to your tangible property or any other claims for
direct financial loss that are not excluded by any of the categories set out
above.

IN THE EVENT MARRIOTT IS HELD LIABLE FOR ANY DAMAGES RELATED TO THE SITE, TO THE
FULLEST EXTENT PERMITTED BY LAW, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE LIMITED
TO REIMBURSEMENT OF THE CHARGES FOR SERVICES OR PRODUCTS PAID BY YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY WAIVE ANY AND ALL RIGHTS TO
BRING ANY CLAIM OR ACTION RELATED TO THIS SITE BEYOND ONE (1) YEAR AFTER THE
FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH
SUCH CLAIM OR ACTION IS BASED.

This does not affect our liability for death or personal injury arising from our
negligence, nor our liability for fraudulent misrepresentation or
misrepresentation as to a fundamental matter, nor any other liability that
cannot be excluded or limited under applicable law.

You shall defend us against any demands, claims or actions brought against us or
arising as a result of any breach or violation of these Terms and Conditions by
you (“Claim”) and you shall indemnify and hold us harmless from and against any
and all losses, damages, costs and expenses (including attorneys' fees)
resulting from any such Claim. We have the right, at our expense, to assume
exclusive defence against any Claim and all negotiations for settlement and you
agree to cooperate with us in the defence of any such Claim, at our request.

Confidentiality

With respect to all communications you make to us regarding Marriott Information
including but not limited to feedback, questions, comments, suggestions and the
like: (a) you shall have no right of confidentiality in your communications and
we shall have no obligation to protect your communications from disclosure; (b)
we shall be free to reproduce, use, disclose and distribute your communications
to others without limitation; and (c) we shall be free to use any ideas,
concepts, know-how, content or techniques contained in your communications for
any purpose whatsoever, including but not limited to the development, production
and marketing of products and services that incorporate such information.

Inaccuracies and Errors

Marriott Information may contain technical inaccuracies and typographical
errors, including but not limited to inaccuracies relating to pricing or
availability applicable to your transaction. Marriott does not assume
responsibility or liability for any such inaccuracies, errors or omissions, and
shall have no obligation to honour reservations or information affected by such
inaccuracies. Marriott reserves the right to make changes, corrections,
cancellations and/or improvements to Marriott Information, and to the products
and programs described in such information, at any time without notice,
including after confirmation of a transaction.

Miscommunications / Lost Transactions

Marriott and any other providers of products or services related to the Sites
are not responsible for communication malfunctions, failures, or difficulties,
or lost, stolen, or misdirected, transmissions, messages or entries, or the
security of any such communications. Further, Marriott and any other providers
of products or services related to the Sites are not responsible for incorrect
or inaccurate entry information, whether caused by user(s) or by any of the
equipment or programming associated with the Sites, or by any technical or human
error that may occur in the processing of any information related to the Sites.
Marriott and any other providers of products or services related to the Sites
may cancel or modify reservations where it appears that a user has engaged in
fraudulent or inappropriate activity or under other circumstances where it
appears that the reservations contain or resulted from a mistake or error.

You agree that neither Marriott nor any other providers of products or services
related to the Sites are responsible for any damages that may arise as a result
of any travel or hotel arrangements or other orders you request or make on the
Sites which are not processed or accepted for any reason.

Travel Destinations

Travel to certain destinations may involve greater risk than others. Marriott
urges passengers to review travel prohibitions, warnings, announcements and
advisories issued by the United States Government prior to booking travel to
international destinations. Information on conditions in various countries and
territories and the level of risk associated with travel to particular
international destinations can be found at www.state.gov, www.tsa.gov,
www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.
MARRIOTT DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO, OR ACCOMMODATIONS IN,
DESTINATIONS WHERE SERVICES ARE OFFERED VIA THIS SITE IS ADVISABLE OR WITHOUT
RISK AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO, OR
STAYING IN, SUCH DESTINATIONS TO THE FULLEST EXTENT PERMITTED BY LAW.

Hotel/Resort (“Property” or “Properties”) Reservations General Terms

In addition to the other terms and conditions specified on the Sites regarding
our Properties, the following general terms and conditions apply to reservations
booked on the Sites:

Cancellation policies and other information about specific room reservations and
properties may vary by Property and by the type of reservation. Individual rate
rules, tax information, applicable charges and cancellation policies are
displayed in the “Review Reservation Details,” “Summary of Charges” and “Hotel
Cancellation Policy” sections on the room reservation page of the Site.

If you plan to travel with your pet, we recommend that you confirm directly with
the Property that they do, indeed, accept pets. Marriott accepts NO
RESPONSIBILITY for an individual Property's pet policy.

For non-US Properties, rates confirmed in USD may be converted to local currency
by the Property at your time of stay, based on the exchange rate used by the
Property and are subject to exchange rate fluctuations. Credit card charges are
subject to additional currency conversions by banks or credit card companies,
which are not within the Property’s control and may impact the amount charged to
your credit card.

Reservations made by one or more individuals or by an agency on the Site, on
behalf of one or more proposed guests, and involving more than nine (9) rooms at
the same Property for the same period of stay, may be made via the following
site:

https://www.marriott.com/en-gb/search/default.mi?meetingSpace=true

Travel Agents

Some areas of our Sites are restricted to travel agents or other authorised
representatives. The Marriott Information contained in such restricted areas is
confidential to Marriott, and is provided for business use only, which includes
reviewing commission status and statements, and enrolling in our Electronic
Funds Transfer programme as described below. We reserve the right to prohibit
access to, or use of, these restricted areas where we determine that such use or
access interferes with our Sites’ operations or that such use or access results
in commercial benefits or other entities to our detriment. If you are a travel
agent or authorised representative of a travel agent using our Sites, the
following apply:

Passwords: We have provided you with a unique password so that access to
information related to your agency and transactions can be restricted to only
those individuals to whom you provided the password. It is your responsibility
to protect the confidentiality of the password. Marriott does not assume any
liability for any access to information or transactions that are executed with
the password provided to you. We strongly recommend that you change the password
on a periodic basis and whenever a travel agent leaves your travel agency or you
suspect that knowledge of the password is no longer limited to those whom you
have authorised.

Electronic Funds Transfer (EFT): Marriott may be able to make commission
payments by electronic funds transfer (EFT) through the Automated Clearing House
(ACH) System. If you complete the EFT registration process provided on our
Sites, completion of the process signifies that you: (1) authorise Marriott to
make payments by EFT; (2) certify that you have selected the designated
depository institution and provided the correct account information; and (3)
accept that all such EFTs will occur in accordance with the following: (i) you
will give thirty (30) days’ advance notice to Marriott of any changes regarding
your depository institution or other payment instructions; and (ii) you accept
that all U.S. direct deposits are made with a payment type of “CTX”.

No Arrangements for Prohibited Persons: Marriott International Inc. is a United
States company and is prohibited from providing services to certain “prohibited
persons” who are government officials or residents of certain embargoed
countries or territories, or terrorists or drug traffickers whose names are
published on lists maintained by the United States Department of Treasury. You
agree to use all reasonable efforts not to arrange for any of these prohibited
persons to stay at, use or tour any Marriott facilities.

Availability of Products and Services

Our Sites contain information on Marriott products and services, not all of
which are available in every location. A reference to a Marriott product or
service on one of our Sites does not imply that such product or service is or
will be available in your location. Images may not match the actual facilities
and features of the guest room booked by you on our Sites.

Third-Party Sites

Any use of the maps functionality on this site shall be governed by the End User
Terms of Use for the applicable maps application. Marriott shall have no
liability for your use of such third-party maps application for any results,
including driving directions, generated by such third-party maps application.

If you choose to leave our Sites via links to other third-party websites,
including those of advertisers, our Terms and Conditions and our Privacy
Statement will no longer apply. We are not responsible for the terms and
conditions or terms of use or privacy policies of those third-party websites,
cookies, pixel tags and other similar technologies that they use. In addition,
because we have no control over such third-party sites and resources, you
acknowledge and agree that Marriott is not responsible for the availability of
such third-party sites or resources, and that Marriott does not endorse or is
responsible or liable for any content, advertising, products, or other materials
on or available from such third-party sites or resources.

Governing Law

These Terms and Conditions shall be governed by, construed and enforced in
accordance with the laws of the State of Maryland, United States, without regard
to its conflicts of law rules. The exclusive jurisdiction for any dispute not
covered by the terms of the Arbitration provision set forth in these Terms and
Conditions may be filed only in the state or federal courts located in the State
of Maryland, United States. YOU HEREBY WAIVE ANY RIGHT YOU MAY NOW HAVE OR
HEREAFTER POSSESS TO A TRIAL BY JURY. The foregoing shall not apply to the
extent that applicable law in your country of residence requires application of
another law and/or jurisdiction and this cannot be excluded by contract.

Arbitration

Except with respect to any claim or dispute involving the ownership, validity or
use of any Marriott trademarks or service marks, any dispute arising out of or
related to the Sites (including any claim that any provision of these Terms and
Conditions are invalid, illegal, or otherwise voidable or void) will be
submitted for and resolved by binding arbitration before the American
Arbitration Association (AAA). Marriott shall have the right in a proper case to
obtain temporary restraining orders, temporary or preliminary injunctive relief
and/or declaratory relief (other than declarations with respect to the amount of
money damages) from a court of competent jurisdiction.

The arbitration proceedings shall be heard by one independent arbitrator who
shall be an attorney or retired judge. The arbitration shall be held in
Bethesda, Maryland and in accordance with the then-existing Commercial
Arbitration Rules of the AAA. All matters within the scope of the Federal
Arbitration Act (9 U.S.C. 1, et seq.) will be governed by it and not by any
state arbitration law. You and Marriott waive any rights to maintain other
available resolution processes for such disputes, such as a court action or
administrative proceeding, to settle disputes. You and Marriott waive any right
to a jury trial for such disputes. The rules in arbitration are different from
the rules that apply in court. There is no judge or jury, and review is limited,
but an arbitrator can award the same damages and relief, and must honour the
same limitations stated in these Terms and Conditions, as a court would.

In reaching his or her decision, the arbitrator shall follow these Terms and
Conditions, shall be bound to apply the applicable law and shall not rule
inconsistently with the applicable law. The arbitration shall be conducted on an
individual basis, and not as a consolidated, common, representative, group or
class. The arbitrator shall include in his or her award any relief he or she
deems proper in terms of money damages (with interest on unpaid amounts from the
date due at the maximum rate allowed by law), and attorneys’ fees and costs. The
award of the arbitrator shall be conclusive and binding upon all parties hereto
and judgement upon the award may be entered in any court of competent
jurisdiction.

Confidential. Other than as may be required by law, the entire arbitration
proceedings (including, but not limited to, any rulings, decisions or orders of
the arbitrator), shall remain confidential and not be disclosed to anyone other
than the parties to this Agreement.

Limitations Period. Any and all claims and actions arising out of or relating to
the sites shall be commenced within one (1) year from the occurrence of the
facts giving rise to such claim or action, or such claim or action shall be
barred.

Class Action Waiver. You agree that you will not file a class action against
Marriott or participate in a class action against Marriott. You agree that you
will not file or seek a class arbitration, or participate in a class
arbitration, against Marriott.

If you have questions about these Terms and Conditions, please send an e-mail to
privacy@marriott.com

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www.marriott.com Open in urlscan Pro
72.246.168.84 Public Scan

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