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JUNIPER NETWORKS’ PRIVACY NOTICE


OUR COMMITMENT TO PRIVACY

We respect and are committed to protecting the privacy of individuals. This
notice explains how we process personal data of visitors to our websites, in
connection with Juniper Networks’ products or services, and for other purposes
as set forth below.

Please contact us if you have any concerns about how we process your personal
data. You can also write to Juniper Networks, Inc., Attn: Legal-Privacy, 1133
Innovation Way, Sunnyvale, California 94089 USA.


PRIVACY NOTICE AND SUPPLEMENTAL INFORMATION

  


PRIVACY NOTICE

Effective December 2022

What We Do
Our Commitment to Privacy
Information We May Collect
Purposes of Processing Personal Data
Marketing Preferences
Disclosure of Personal Data and International Transfers
Security of Personal Data
Use of Cookies and Similar Technologies
Retention of Personal Data
Job Applicants
Children and Minors
Third-Party Sites
Privacy Rights
How to Contact Us
Changes to Our Privacy Notice


AMERICAS

Additional Information

Brazil Privacy Notice
Colombia Personal Data Policies and Proceedings Manual
United States Supplemental Privacy Notice (Selected States)


EUROPE

Additional Information

Post Schrems II International Personal Data Transfers - FAQ


ASIA PACIFIC

Additional Information

China Privacy Notice
India Notice


ADDITIONAL NOTICES

Products and Services

Contrail Service Orchestration Supplement
Juniper ATP Cloud
Juniper Sky Enterprise Supplement
Mist Supplement


CUSTOMER DATA PROTECTION AGREEMENTS

Argentina – Data Export
Customer Data Protection and Privacy Exhibit for Juniper Products and Services

 

What We Do

We, Juniper Networks, Inc., 1133 Innovation Way, Sunnyvale, California 94089
USA, and other companies in Juniper Networks, Inc.’s group worldwide, including
Mist Systems, Inc. (collectively, “Juniper Networks”), provide network
infrastructure products, services, and solutions for enterprise networks, for
the cloud and for service providers (collectively, the “Juniper Products”). Our
technology includes, for example, routers, switches, network management software
and network security products, both wired and wireless. You can find examples of
our products, solutions, and services on our website.

We typically distribute Juniper Products through resellers and channel partners.
When Juniper Products are used by our customers and channel partners on their
own premises and in their own cloud account(s), we generally do not have access
to the personal data processed by the Juniper Products unless we are providing
installation services, customer support or success services, quality assurance,
testing or other professional services.

When we do have access to personal data of individuals, it is typically as a
service provider/supplier to our customers and channel partners, with limited
exceptions, such as, for example:

 * For our websites Juniper.net and Mist.com, related sub-sites and other
   websites and mobile applications that we provide (collectively “Our
   Websites”).
 * For our advertising, marketing, promotion, industry outreach and educational
   efforts (which are primarily in a business-to-business context versus
   direct-to-consumer).
 * In our relationships with our service providers.

In our role as a service provider/supplier, our contracts generally restrict us
from processing personal data of our customers and channel partners except for
the purposes permitted under our contracts and under applicable law. We do not
“sell” (as defined by certain privacy laws) personal data of individuals.

Our Commitment to Privacy

Juniper Networks respects and is committed to protecting the privacy of
individuals. Together with the additional information at the links available
above, this Privacy Notice (the “Notice”) describes our personal data
processing, including in connection with the Juniper Products. This Notice is
provided to current and prospective customers, channel partners, service
providers, OEMs, distributors, end users of any Juniper Products, job
applicants, visitors to, and users of, Our Websites, and other third parties.
Additional license terms, terms of use, contracts, agreements, and privacy
statements may also apply to particular Juniper Products. If there are
contradictions between this Notice and the more specific information for a
particular Juniper Product, the more specific information shall prevail to the
extent permitted under applicable law.

Information We May Collect

Juniper Networks may collect the following categories of personal data through
Our Websites or in connection with our Juniper Products (in which case we are
generally acting as a service provider to, and data processor for, our customers
and channel partners):

 * Name
 * Email address
 * Postal or physical address or other contact information
 * Social media account information
 * Phone number(s)
 * Professional title/role and name of employer or other entity with which the
   individual is associated in a professional capacity
 * IP addresses or other access log information
 * MAC address
 * Device ID information
 * Location data needed to provide network management for customers and resolve
   network connectivity issues using the Mist product. Juniper Networks’
   customers may prompt end users for permission to enable location-sharing in
   this context. See our Mist Supplement for additional information.
 * Any other personal data that our customers or channel partners elect to
   collect and share with Juniper Networks using Juniper Products.
 * Information needed to answer a request or provide information and services to
   an individual.
 * Any information Juniper Networks is required to collect, or that is
   appropriate to collect, in order to comply with applicable laws or
   regulations.
   

While we do collect some “sensitive personal information” (as defined by certain
privacy laws), this is limited to location information collected and processed
for the purposes of providing our network management services, subject to our
customers’ prompting their end users for permission to enable location-sharing.

Purposes of Processing Personal Data

We process personal data to support our customers and channel partners in their
use of Juniper Products; to market, promote and distribute Juniper Products; to
select and work with our service providers; for our operations and
administration, including in personnel matters; and for other legitimate
purposes to the extent permitted by applicable law.

Juniper Networks processes personal data collected on or about individuals
located in the European Union using the following legal bases:

 * Necessary for Performance of a Contract. If we or our affiliates have entered
   into a contract with you, we may need to process your personal data to
   perform such contract, or in connection with pre-contractual matters.
 * Consent. Where you have provided your consent, we may process your personal
   data, e.g., to market, advertise, or promote Juniper Products to you.
 * Legitimate Interest. We may need to process your personal data where we have
   a legitimate interest in doing so, such as: (1) to communicate with you in
   response to your requests, questions, inquiries, and submissions; (2) to
   conduct advertising, marketing and promotional activities in connection with
   operating our business; (3) for research and development, security and
   optimization of Juniper Products and Our Websites; and (4) to process a job
   application, conduct recruiting activities, develop and improve our
   recruiting process or Our Websites, and communicate with you regarding your
   interest in current or future employment opportunities with Juniper Networks.
 * Comply with Legal Obligations. Where required to comply with applicable law.

Examples of processing activities may include:

 * Distributing, installing, operating, supporting, maintaining, and upgrading
   Juniper Products and gathering related analytics.
 * Providing customer service, technical support, consulting, or cloud-based
   information security services.
 * Providing our customers with insights into network and device issues for a
   better networking experience.
 * Participating in seminars and training (whether in-person or online).
 * Operating and maintaining Our Websites, including providing product
   demonstrations and resource materials.
 * Enabling the use of certain features of Juniper Products.
 * Personalizing the experience of visitors to Our Websites or of users of the
   Juniper Products.
 * Working with our service providers, resellers, OEMs, distributors, and other
   third parties.
 * Responding to and communicating with you regarding your inquiries to Juniper
   Networks (whether in-person or online).
 * Analyzing, improving, and developing Our Websites, Juniper Products, and
   internal business processes.
 * Other legitimate purposes as required or permitted by applicable law.

Marketing Preferences

If you are interested in tailored information regarding Juniper Products, as
well as other information we think may be useful to you, you can provide us with
your preferences and interests and update them on our preferences page. If you
do not want to receive marketing emails from us, you may opt out by clicking the
“Unsubscribe” link in any of our emails.

Disclosure of Personal Data and International Data Transfers

We share personal data within the Juniper Networks group, as well as with our
customers, channel partners, service providers, resellers, OEMs, distributors,
and other third parties, for purposes and in situations that may include:

 * To market, advertise and promote Juniper Products.
 * To distribute, install, operate, support, maintain and upgrade Juniper
   Products and for related analytics.
 * To provide customer service, technical support, consulting, or cloud-based
   information security services, including by sharing personal data with
   third-party service providers.
 * To provide seminars and training (whether in person or online).
 * To operate, maintain and personalize Our Websites for visitors and users of
   Juniper Products, including providing product demonstrations and resource
   materials, which may include disclosing personal data to third-party service
   providers.
 * To enable the use of certain features of Juniper Products.
 * To work with our service providers, resellers, OEMs, distributors and other
   third parties pursuant to legal agreements.
 * When we have an individual’s consent to disclose the information.
 * As part of group or team collaborations, such as for a particular project,
   product, or service.
 * In connection with blogs, message boards, chat rooms, or other similar
   forums, including related to feedback or suggestions for improvements to
   Juniper Networks products or services.
 * In connection with, or during the negotiation of, any merger, sale of company
   assets, consolidation or restructuring, financing, or acquisition of all or a
   portion of our business by or to another company, including the transfer of
   contact information and data of customers, channel partners and end users.
 * As part of a joint sales promotion or to pass sales leads to one of our
   distribution vendors.
 * To keep individuals up to date on the latest product announcements, product
   updates, special offers or other information we think they would like to hear
   about from us, from our service providers, or from other third parties.
 * In response to a request for information by a competent authority, if we
   believe disclosure is in accordance with, or is required by, any applicable
   law, regulation, or legal process, including to meet national security or law
   enforcement requirements.
 * With law enforcement officials, government authorities or other third parties
   as necessary to protect the rights, property, or safety of Juniper Networks,
   you, or others, or as otherwise required by applicable law.
 * In an aggregated and de-identified or anonymized form.
 * With affiliates and subsidiaries as necessary to operate our business.
 * For other legitimate purposes permitted by applicable law.

Juniper Networks has service providers, affiliates, subsidiaries, and operations
globally, including within the United States, and may transfer your personal
data on a global basis to operate its business. If Juniper Networks transfers
personal data to a country that does not provide an adequate level of
protection, Juniper Networks will take measures designed to adequately protect
your personal data, such as ensuring that such transfers are subject to the
terms of the European Union Standard Contractual Clauses.

Security of Personal Data

Juniper Networks safeguards the security of personal data with industry-standard
physical, technical, and organizational measures. Juniper Networks secures
Personal Data in controlled servers with limited access.

When you use Our Websites, you are transferring information to the United States
and other locations where Juniper Networks or its service providers operate.
While we strive to protect personal data, we cannot guarantee the security of
the personal data provided to us, as no transmission of information through the
Internet can be completely secure. We urge individuals to protect their personal
data when using the Internet by, for example, changing passwords often and using
a combination of letters and numbers, and making sure to use a secure browser.

If we learn of and confirm the occurrence of a security incident leading to the
misappropriation, accidental or unlawful destruction, loss, alteration,
unauthorized disclosure of, or access to, your personal data transmitted,
stored, or otherwise processed on Juniper Networks’ systems that compromises the
confidentiality, integrity or availability of your personal data, we may attempt
to notify you electronically by posting a notice on Our Websites or by sending
you an email. You may have a legal right to receive this notice in writing or in
any other form required by applicable law.

Use of Cookies and Similar Technologies

Juniper Networks and our service providers use cookies and other tracking
technologies (such as web beacons and device identifiers) to recognize visitors
to Our Websites and provide those users with certain website functionality. For
more information, see our Cookies and Tracking Technologies Notice.

Retention of Personal Data

Juniper Networks will retain your personal data as needed to fulfill the
purpose(s) for which it was collected, including to comply with our legal
obligations, resolve disputes and enforce our agreements. For Juniper Products,
the criteria used to determine the retention period for specific categories of
personal data varies and is based on what is required to deliver that product or
service.

Job Applicants

For more information about Juniper Networks processing of personal data related
to job applications, see Juniper Networks’ Recruiting Privacy Notice.

Children and Minors

Our Websites do not target, and are not intended to attract, children or minors
under the age of 16. Juniper Networks does not knowingly solicit personal data
from children or minors under the age of 16 or send them requests for personal
data. If you believe we have collected personal data from a person under 16
years old without the consent of their parent or legal guardian, please let us
know immediately by contacting us as indicated in this Notice and providing
sufficient information so we can act appropriately.

Third-Party Websites

Our Websites may provide links to third-party websites that are outside our
control and not covered by this Notice. Juniper Networks is not liable for any
information, content, products, services, software, or other materials available
on or through a third-party website. The use of an external website or any
information or other content found on external websites is subject to and
governed by the terms and conditions of such website. We encourage you to review
the privacy notices posted on such third-party websites.

Privacy Rights

Individuals may have certain rights related to the processing of their personal
data in Juniper Networks’ possession or for which Juniper Networks is otherwise
responsible, as set forth below:

 * Access. You may request to receive information about our processing of your
   personal data in machine-readable form. You may request, to the extent
   feasible, a copy of your personal data in a portable, easily understandable,
   and readily usable format.
 * Delete. You may request we delete your personal data, subject to certain
   exceptions.
 * Correct or Rectify. You may correct or change some personal data that Juniper
   Networks stores about you; in particular, to correct inaccurate information.
 * Object to, Opt Out of or Restrict Processing. You may object to or opt out of
   our processing of some personal data about you, or restrict, or limit our use
   of some personal data about you.
 * Portability. You may request, to the extent feasible, the transfer of your
   personal data to another entity.
 * Consent Withdrawal. You may withdraw consents you previously granted to us.
 * Automated Decision-Making/Profiling. You have the right not to be subject to
   automated decision-making, including profiling, which produces legal effects
   concerning you or similarly significantly affects you, with certain
   exceptions. Juniper Networks does not generally engage in such automated
   decision-making on Our Websites or in Juniper Products, and if it does,
   Juniper Networks complies with applicable legal requirements in connection
   with such personal data processing.

The rights described above are based upon those provided to individuals in the
European Union as required under the EU General Data Protection Regulation
(GDPR): Regulation (EU) 2016/679 of the European Parliament. Residents of
certain countries and states may have specific, different, or additional rights
in relation to their personal data.

Please see the United States Supplemental Privacy Notice for additional
information for residents of certain states, such as California, Colorado,
Connecticut, Utah, and Virginia. For additional country-specific information,
please see the additional information sections that accompany this Notice.

If you have an account or accounts with us, please visit your account page(s) to
exercise your rights above. Please note that some functionality may not be
available, or we may not be able to fulfill your request, depending on Juniper
Networks’ legal obligations. For example, we may not be able to delete or
anonymize all personal data as we may be legally required to retain certain
information or retain certain information in identifiable form. If functionality
to exercise your rights is not available to you directly, or you have any
concerns about how we process your personal data, please contact us using the
information below.

How to Contact Us

Juniper Networks encourages all individuals who provide personal data to Juniper
Networks to keep their personal data accurate and up to date. In many cases, you
may update your personal data online.

If you have any concerns about how we process your personal data or would like
to exercise any of your privacy rights that may be available to you under
applicable law, you can make a request here. You can also write to Juniper
Networks, Inc., Attn: Legal-Privacy, 1133 Innovation Way, Sunnyvale, California
94089 USA. You also have the right to file a complaint with a competent data
protection authority if you are a resident of an applicable jurisdiction, such
as Brazil or the European Union.

Changes to Our Privacy Notice

Juniper Networks may amend this Notice from time to time, and if we make changes
that affect the way we use your personal data, we will notify you by posting a
revised statement on Our Websites. Where appropriate, we will notify you by
additional means.

Published and Effective: December 2022. Click here for the previous Privacy
Notice.

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