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FOCUS SESSION 7: HOW DO INTELLIGENT ENTERPRISES LIKE VINCI ENERGIES TRANSFORM
THEIR SERVICE BUSINESS?


Tuesday, November 8, 2022 2:00 PM to 3:15 PM · 1 hr. 15 min. (Africa/Abidjan)
FOCUS SESSIONS




INFORMATION

How do intelligent enterprises like VINCI Energies transform their Service
Business?

Today, different factors increase the complexity of field service task
scheduling and workforce allocation. Continuous changes are happening throughout
the entire customer interaction and we have seen a shift in customer behaviour,
accepting more remote support but at the same time expectations on service
delivery and availability have increased. This puts us in a new landscape where
models for system integration for optimized data insights need to be put in
place and FSM strategies altered to meet the customer needs in an efficient and
profitable way.

 * How can digitalized and automated workforce planning become a viable measure
   for better order fulfillment and more cost-efficient operations?
 * How can engineer utilization rates improve significantly by a smarter
   decentralized mobile collaboration?
 * What benefits can be achieved through new technologies such as AR to reduce
   technicians time, travel time and carbon footprint whilst meeting the high
   customer expectations?

Hear directly from VINCI Energies on how they have adapted to this business
model and how they now operate their Field Service. What have they learnt during
the transformation journey and what are the outcomes for the organisation and
customers.


Thomas Aoudia, Business Solution Manager, Vinci Energies

7 years within VINCI Energies. Currently working on Developing SAP Service cloud
solutions integrated with ERP within VINCI Energies business units (C4C & FSM),
being the project manager of Looma: Digital transformation project for VINCI
Facilities: FSM / CPI / S4 with Fiori apps,


and Develop Cloud for Customer – Sales integrated with ERP within VINCI Energies
business units

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