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 * Monitor results
 * Engage & communicate
 * Improve performance
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   * Help Center
   * happy-or-not.com


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WELCOME

 * Welcome!

BEFORE SERVICE START

 * Setup checklist
 * Plan experience points
   * What is an experience point?
   * Keep the future in mind
   * Who can see what?
   * Naming experience points

SERVICE SET UP

 * Assembly & installation
   * Smiley Touch™ & Smiley Terminal™
   * Smiley Digital™
 * Best place for the Smileys
   * Best place for Smiley Digital™
 * Admins & users
 * Survey question
   * Commonly used questions
 * Follow-up options
   * Follow-up question
   * Follow-up options
   * Commonly used follow-up options
 * Add a QR code
 * Set a target
 * Create an action plan

SERVICE MAINTENANCE

 * Maintenance checklist
   * Clean the Smileys
   * Check the placement
   * Is it working correctly?




SET A TARGET

Knowing where you're going is the first step to success. It helps you keep track
of your progress and gives people something to strive for.




Some examples of how why our customers have set targets for their performance:

 * Target as a part of a service level agreement: In facility management,
   catering, or similar outsourced services a mutually agreed performance target
   helps to maintain the desired level of service.
 * Target as a part of employee KPIs: Using service performance as one element
   that affects employee bonuses reminds the staff to keep customer satisfaction
   as a priority.

Once you've decided on a target for your performance, you can set it in
HappyOrNot Analytics, and see how you're doing with a glance in the Summary
widget in Quick View.

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Don't know what would be a good target? Don't worry - you can find performance
index benchmarks for different industries in our Help Center.

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 * SERVICE SET UP
   
   Add a QR code

 * SERVICE SET UP
   
   Create an action plan

Last modified on Tue, 15. Feb 2022 11:03



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