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Submitted URL: http://www.hp.com/go/eprinthelp
Effective URL: https://support.hp.com/us-en/document/c03601466?openCLC=true
Submission: On February 15 via manual from US — Scanned from DE
Effective URL: https://support.hp.com/us-en/document/c03601466?openCLC=true
Submission: On February 15 via manual from US — Scanned from DE
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Text Content
CONTACT HP Please wait while we gather your contact options IBM WebSphere Portal * Home * IBM Logo * Sign Up * Log In * Welcome * Getting Started * Contact HP - Anonymous * Contact HP Product Context View * Support Home * Product Home * Product Warranty Result * ConcentraWrapper currently selected * pFinderResults * Product Details Page * SearchResult * Error Page * individual import test * DisputeForm * SWDSelfService * SWDSelfServiceStep * SWDSelfServiceFinish * SWDpFinderNoResults * ExitDisclaimer * RemoteConnection * Warranty Check * Unknown Warranty * Historical Products * MediaOrdering * IdentifyProduct * changeProductPFinderResults * WCM Generic Page * Customer Support MicroSite * CustomerSupportMicroSitePPSTheme-2 * MicroSite * orderconfirmation * productreplacement * swdDriverDetails * multipleWarranty * SWDpfinderBadResults * caseCreation * caseCreationSubmit * Asset Conversion Page * HP Microsite * WarrantyOnly * ServiceLocator * Dashboard * Add Device * productIdentification * SecurityBulletinArchive * Event Automation Service * PracticePage * Practice Dashboard * Sample Dashboard Having it to support existing signout flows SELECT REGISTRATION OPTION PERSONAL ACCOUNTS * Save your personal devices and preferences * Easy access to support resources Create personal account BUSINESS/IT ACCOUNTS * Managing contracts and warranties for your business * Submitting and managing support cases Create business account Privacy Policy © Copyright 2022 HP Development Company, L.P. Skip to Content Skip to Footer https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974 Sign in My HP account Support Dashboard Support Dashboard Sign out Sign out Explore Open Explore Shop Open Shop Support Open Support Explore Featured HP+ smart printing system Instant Ink Print, play, learn Latest home laptops VR PCs Laptops Desktops Gaming Monitors Accessories Business laptops Business desktops Workstations Print Ink, toner & papers Home printers Home office & Business printers Enterprise printers Scanners Large-format printers & plotters Industrial presses Specialty printing solutions Managed print services Business solutions 3D print Security Collaboration Industry solutions HP Services Explore all Public sector purchasing Retail solutions Shop Featured HP.com store Ink & toner cartridges Instant Ink Presidents' Day Sale Business store University student discounts Business discounts Track your order Shop PCs Laptops Desktops Gaming PCs Business laptops Business desktops Z Workstations Chromebooks Shop Print Ink & toner cartridges Printers Instant Ink Laser printers Home & home office printers Large format plotter printers HP+ Paper Shop Accessories Accessories Monitors Mice & keyboards Docking stations Chargers & adapters HyperX Accessories Software Care Packs Support Problem solving Support & troubleshooting Software & drivers Diagnostic tools Community Windows 10 support center Support by product Printing Computing Instant Ink Other Products Support resources Contact us Check warranty Authorized service providers Security bulletin archive Parts store Consumer services Business services Product registration us en false Search HP.com Use tab to select a search suggestion ALL OF HP.COM HP STORE https://www.hp.com/us-en/search.html https://www.hp.com/us-en/shop/SearchDisplay?searchTerm=&beginIndex=0&catalogId=10051&langId=-1&pageSize=50&pageView=grid&resultCatEntryType=2&sType=SimpleSearch&searchSource=Q&storeId=10151&jumpID=se_r1002_usen_ac_st Searching HP.com... Searching HP Store Searching 838c440a9f4a443e9ca1bc3001f1d223 https://www.hp.com/cma/ng/lib/exceptions/privacy-banner.js * https://essearchapi-na.hawksearch.com/api/v2/autocomplete * https://www.hp.com/webapp/wcs/stores/servlet/SearchComponentAutoSuggestView?coreName=MC_10001_CatalogEntry_en_US&serverURL=http://g1t4186.austin.hp.com:9081/solr/MC_10001_CatalogEntry_en_US&langId=-1&storeId=10151&catalogId=10051&showHeader=true&lang=en Close Search Skip to Content Skip to Footer Explore Open Explore Shop Open Shop Support Open Support Begin your search * Search HP.com 1676317 https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974 * Shopping Cart Close Shopping Cart popup Sign in My HP account Support Dashboard Support Dashboard Sign out Sign out Featured HP+ smart printing system Instant Ink Print, play, learn Latest home laptops VR PCs Laptops Desktops Gaming Monitors Accessories Business laptops Business desktops Workstations Print Ink, toner & papers Home printers Home office & Business printers Enterprise printers Scanners Large-format printers & plotters Industrial presses Specialty printing solutions Managed print services Business solutions 3D print Security Collaboration Industry solutions HP Services Explore all Public sector purchasing Retail solutions Featured HP.com store Ink & toner cartridges Instant Ink Presidents' Day Sale Business store University student discounts Business discounts Track your order Shop PCs Laptops Desktops Gaming PCs Business laptops Business desktops Z Workstations Chromebooks Shop Print Ink & toner cartridges Printers Instant Ink Laser printers Home & home office printers Large format plotter printers HP+ Paper Shop Accessories Accessories Monitors Mice & keyboards Docking stations Chargers & adapters HyperX Accessories Software Care Packs Problem solving Support & troubleshooting Software & drivers Diagnostic tools Community Windows 10 support center Support by product Printing Computing Instant Ink Other Products Support resources Contact us Check warranty Authorized service providers Security bulletin archive Parts store Consumer services Business services Product registration Z6_M0I02JG0KGSS30ACT8MPG200G1 Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. {} Z7_3054ICK0KGTE30AQO5O3KA30U5 HP-SUPPORT-HEAD-PORTLET Actions * ${title} Loading... * HP Customer Support - Knowledge Base Z7_41I02JG0KOLGD0QK67BGRL1004 HP-CONTACT-SECONDARY-NAVIGATION-PORTLET Actions * ${title} Loading... * MyHPSupport help * Support Home * Products * Printer Support * Computer Support * All * Software and Drivers * Diagnostics * Printer Diagnostic Tools * Computer Diagnostic Tools * Windows Support * Print and Scan Doctor * HP PC Hardware Diagnostics * Contact Us * Business Support * Create a new case * Find an existing case * Manage contracts and warranties * Register an account * MyHPSupport help * Security Bulletins * Login required * My HP Account * My HP Dashboard * HP Account benefits Search Z7_3054ICK0KGTE30AQO5O3KA3014 HP-SHARE-PRINT-WIDGET-PORTLET Actions * ${title} Loading... * Z7_3054ICK0KGTE30AQO5O3KA30N0 HP-CONCENTRA-WRAPPER-PORTLET Actions * ${title} Loading... * HP PRINTERS - HP EPRINT JOB DOES NOT PRINT This document is for HP web-connected printers with ePrint. ePrint lets you print from any location that has Internet access. Print jobs are sent via email using your HP printer email address. If the ePrint job fails to print, check the printer Internet connection and printing requirements. STEP 1: CHECK THE PRINTER STATUS To receive ePrint jobs, the printer must be on and connected to the Internet. 1. Turn the printer off and on again to clear any existing problems. 2. Print a test page from a device on the same local network. If a connection error displays or the printer is not found, there is a network connection issue. See the Troubleshoot the printer network connection section for more information. 3. Confirm Web Services is enabled on the printer. * Printers with a touchscreen or LCD display: Touch the HP ePrint icon, and then touch Settings. Or navigate to the Web Services menu under Network Setup or Wireless Settings. The Web Services status displays with enable instructions. * Printers without a touchscreen or LCD display: Print a network configuration or self-test page to obtain the printer IP address, and then enter it in a web browser address bar to open the Embedded Web Server. Click the Web Services tab to turn on the feature. Go to Turning On Web Services for more information. 4. Send an ePrint job. If the issue persists, continue to the next step. STEP 2: CHECK EPRINT EMAIL AND PRINT JOB REQUIREMENTS Confirm your HP ePrint job is set up properly and the attachment is a supported file type. 1. Confirm the following ePrint email requirements. * Enter only the printer email address in the 'To' field: Multiple email addresses might cancel the print job. * Add text in the 'Subject' field: A blank subject field might cancel the print job. * Attach no more than 10 items to the email: The total size of the email, including attachments, must be 10 MB or less. 2. Confirm your attached file is compatible. * Photos: Photo files must be GIF, JPG, PNG, BMP, or TIFF, and have a horizontal and vertical resolution of 100 pixels or higher. * Documents: Document files must be PDF, HTML, TXT, Microsoft Word, PowerPoint, or Excel. ePrint cannot print digitally signed, encrypted, or password protected documents. 3. Confirm the sending email account has ePrint access. Sign into yourHP Smart account (formerly HP Connected), click My Printers, and then confirm the correct email addresses are listed under ePrint Access. 4. Confirm the ePrint settings match your print job preferences. * Default print settings: By default, ePrint prints one single-sided color printout in the same orientation as the original. Documents print on letter or A4 paper and photos print on 101.6 x 152.4 mm (4 x 6 in) paper. * Custom print settings: Sign into your HP Smart account (formerly HP Connected), click My Printers, and then select monochrome printing, plain or photo paper, and two-sided (duplex) printing under ePrint Preferences. 5. Send an ePrint job. If the issue persists, continue to the next step. STEP 3: TROUBLESHOOT THE PRINTER NETWORK CONNECTION Troubleshoot common issues that prevent the printer from connecting to your local network. 1. Make sure the printer's wireless signal is on, and the printer connects to the same network as your computer or mobile device. Some printers have a wireless icon with a blue light on the printer control panel. Make sure the light is on and not blinking. 2. Many HP printers have a wireless setup wizard in the control panel Network or Wireless Settings menus. Use the wizard to connect the printer to the network. 3. Move the printer and the computer closer to your wireless router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances. Also, position the printer and computer so that metal objects and devices that emit radio signals do not interfere with the wireless signal. 4. Restart your router. Consult the router manufacturer, Internet service provider, or network administrator for more information. 5. Check the router band setting. Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID. 6. Firewall software might prevent the printer from accessing the computer. Configure the firewall to allow wireless printing. Go to Firewall Blocking Driver Install or Printer Function (Windows) for more information. 7. Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Use the front panel menu to type an IP address that is valid for use on your local network. 8. Send an ePrint job. If the issue persists, continue to the next step. Go to Printer Not Found During Network Driver Setup (Windows) or Printer Not Found During Network Driver Setup (Mac) for more information. STEP 4: UPDATE THE PRINTER FIRMWARE Update the printer to the latest firmware version. Go to Updating or Upgrading Printer Firmware for more information. Send an ePrint job. If the issue persists, continue to the next step. STEP 5: CHECK THE WEB SERVICES STATUS Web Services are no longer supported on select older HP printers. Go to Web Services Stop Working for more information. -------------------------------------------------------------------------------- Additional support options Try one of our automated tools or diagnostics See solutions Ask a question on our HP Support Community page Go now Get in touch with one of our support agents Contact us Z7_3054ICK0KGTE30AQO5O3KA3016 HP-FEEDBACK-INPUT-PORTLET Actions * ${title} Loading... * -------------------------------------------------------------------------------- Z7_3054ICK0KGTE30AQO5O3KA30H4 HP-FEEDBACK-BANNER-PORTLET Actions * ${title} Loading... * Z7_3054ICK0KGTE30AQO5O3KA30H5 HP-COUNTRY-LOCATOR-PORTLET Actions * ${title} Loading... * Country/Region: United States SELECT A LOCATION AMERICAS * América Central * Argentina * Bolivia * Brasil * Canada * Canada - Français * Caribbean * Chile * Colombia * Ecuador * México * Paraguay * Perú * Puerto Rico * United States * Uruguay * Venezuela EUROPE, MIDDLE EAST, AFRICA * Africa * Afrique * Беларусь * België * Belgique * Bulgaria * Česká republika * Croatia * Danmark * Deutschland * Estonia * España * France * Ελλάδα * Ireland * ישראל * Italia * Казахстан * Latvia * Lithuania * Magyarország * Middle East * العربية * Nederland * Norge * Österreich * Polska * Portugal * Romania * Россия * Schweiz * Suisse * Serbia * Slovakia * Slovenia * South Africa * Suomi * Sverige * Türkiye * United Kingdom * Україна ASIA PACIFIC & OCEANIA * Australia * 中国 * 中國香港 * Hong Kong SAR * Indonesia * India * 日本 * 한국 * Malaysia * New Zealand * Philippines * Singapore * 臺灣地區 * Thailand * ไทย * Vietnam SELECT A LANGUAGE Confirm Back Z7_M0I02JG0KOT530A6KJKFRQ0816 HP-DETECT-LOAD-MY-DEVICE-PORTLET Actions * ${title} Loading... * Z7_M0I02JG0KONJ30ACBBF8MM1084 HP-HERO-SUPPORT-SEARCH Actions * ${title} Loading... * Search all support * All Support * Software, Drivers and Updates * Troubleshooting * How to * Product Information * User Guides Cancel Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" SEARCH HELP TIPS FOR BETTER SEARCH RESULTS * Ensure correct spelling and spacing - Examples: "paper jam" * Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 * For HP products a product number. - Examples: LG534UA * For Samsung Print products, enter the M/C or Model Code found on the product label. - Examples: “SL-M2020W/XAA” * Include keywords along with product name. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" NEED HELP FINDING YOUR PRODUCT NAME OR PRODUCT NUMBER? Finding your Serial Number Finding your Product Number Privacy Policy © Copyright 2022 HP Development Company, L.P. Loading Results Need help? Some features of the tool may not be available at this time. We apologize for this inconvenience and are addressing the issue. Minimize Chat bot window Loading Chatbot New Message The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Try asking HP's Virtual Agent. SESSION TIMED OUT Your session on HP Customer Support has timed out. 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