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RETHINKING TALENT DEVELOPMENT FOR THE HYBRID ERA

A robust skills taxonomy and innovative learning strategies are vital to
effectively manage talent and address skills gaps in today’s work environment.

Published 

Jul 10, 2024

--------------------------------------------------------------------------------

Gary Lee

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It was a Tuesday afternoon, and Amy, an HR leader from North America, found
herself in a heated debate with her counterparts from EMEA and APAC regarding a
people strategy project they were all involved in. Valerie, the global
leadership expert based in Europe, was leading the project to redesign how the
organization viewed talent and leadership development. The goal was to help
business leaders identify talent and leadership gaps within their teams so they
could provide the necessary upskilling and reskilling opportunities. 

As Valerie explained the intricate details of measuring high performance and
potential through multiple assessments and calibration from various sources,
Gideon, one of the APAC HR representatives, raised an important question. He
asked who would be responsible for developing the identified talents, especially
considering the high cost and limited availability of global talent programs for
different regions. 

Valerie confidently responded that the respective managers would develop their
own talents using mentoring, on-the-job training and coaching, following the
70/20/10 approach. However, her response was met with eye-rolling and gasps of
amazement from the virtual meeting attendees. It became clear that while a lot
of thought had been put into identifying the talent gaps, the simplistic plan of
leaving employee development solely to their own managers undermined the purpose
of the session.

> “When combined, a well-defined skills taxonomy and a strategic talent
> management approach empower organizations to adapt to the challenges of a
> hybrid world, optimize workforce productivity and achieve sustainable
> success.”

In today’s hybrid work environment, having a robust skills taxonomy and
implementing effective talent management is more important than ever. A skills
taxonomy categorizes and organizes the skills and competencies within an
organization, providing clarity on roles, responsibilities and development
paths. This allows organizations to identify gaps, create targeted employee
programs and make informed talent decisions. At the same time, talent management
ensures that individuals with the right skills are in the appropriate roles,
regardless of their location or working arrangement. It involves attracting,
retaining and developing talent to meet current and future business needs. 

When combined, a well-defined skills taxonomy and a strategic talent management
approach empower organizations to adapt to the challenges of a hybrid world,
optimize workforce productivity and achieve sustainable success. Once the
necessary development gaps have been identified, the next question is whether
the current learning approaches ensure that employees have the right skills at
the right time, enabling them to remain competitive in a changing business
landscape. It is counterproductive to design a comprehensive talent and skills
assessment process if companies continue to rely on traditional learning tools
and approaches.

The earlier scenario highlights the challenges that many organizations face when
it comes to talent capability building. HR teams engage in extensive discussions
to ensure a strong and reliable talent assessment for managers. However, the
lack of innovative and applicable learning approaches and tools to support these
assessments gives people managers the impression that talent management is
nothing more than a paperwork exercise, with little impact on improving employee
skills. In addition to hybrid workshops, webinars and online courses, let’s
explore some practical employee learning suggestions that can be integrated with
skills taxonomy and talent management, to create a more sustainable workforce.

Peer learning and knowledge sharing 

Mentoring programs are a cost-effective approach to facilitating knowledge
transfer and providing guidance for career development. With the rapid pace of
technological advancement, reverse mentoring has gained momentum. This involves
more tech-savvy junior employees mentoring their more experienced colleagues who
may not be as skilled with new technologies. These programs are most successful
when the mentees are proactive and enthusiastic about learning from their
mentors, so it is crucial to establish the right mindset.

Collaborative learning environments

Workshop learning may not be as effective for more experienced employees because
it primarily focuses on awareness and theory-based learning. By creating
learning communities and forums where employees can discuss
company/function-specific problem statements or case studies, their learning
experience is enriched through the sharing of different perspectives and
collaboration within groups.

Leveraging technology and innovation 

I have had the privilege of working for a company that was trying to solve the
problem of assembly line downtime during employee training on technical and
safety-related skills. Each time new knowledge was introduced, some assembly
lines had to accommodate employee learning, directly impacting operational
productivity. However, by utilizing virtual reality and augmented reality, the
company provided a more immersive learning experience for employees,
particularly for hands-on skills and complex procedures. This freed up
supervisory time, as VR and AR could provide employees with real-time feedback
on their actions and allow them to learn from their mistakes.

Reflective learning  

Microlearning has become a buzzword in today’s corporate learning environment.
It involves bite-sized online learning or short webinars that are popular among
busy employees who struggle to find time for learning due to work commitments.
This form of learning has proven useful for facilitating technical skills, as
short learning cycles help maintain learner attention. However, when it comes to
developing soft skills, microlearning has little impact on shifting behaviors
and mindsets. To strengthen employee soft skills, purposeful reflective learning
at regular intervals over a three to six-month period is preferred. Learning
tools such as journaling, employee coaching or after-action reviews can help
employees reflect on and improve their soft skills.

Adopting some of these learning strategies can create a dynamic and engaging
learning environment. This environment not only upgrades employee skills but
also enhances overall productivity and job satisfaction. To achieve this, it is
essential to have a well-defined skills taxonomy and a business-focused talent
management approach. With these in place, the workforce requires a more tailored
learning approach. This approach ensures that they can build the right skills at
the right time, enabling them to remain competitive in a changing business
landscape.

assessment hybrid work inclusion leadership talent development talent management
talent retention

--------------------------------------------------------------------------------

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