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GENERAL PRIVACY STATEMENT

Effective Date: January 24, 2024

This General Privacy Statement (also referred to as our "Privacy Statement")
explains how Elasticsearch, Inc., and our subsidiaries and affiliated companies
("Elastic," "we," "our," or "us") collect, use, share and otherwise process
information that identifies or could be identifiable to you ("personal data" or
"personal information").

Residents of the EEA, United Kingdom, and Switzerland

If EEA, UK or Swiss data protection law applies to the processing of your
personal data, you can review the “Your Privacy Rights” section below to learn
more about your rights and Elastic’s compliance with applicable laws.

California Residents

If you are a California resident, the California Privacy Rights Statement
supplements this General Privacy Statement and provides an explanation of how
Elastic “discloses” for “business purposes,” but does not “sell” or “share” your
“personal information,” as those terms are defined under California law.

INTERACTION SPECIFIC STATEMENTS

We supplement this Statement with the following specific statements based on how
we interact with you:

Product Privacy Statement. This statement applies to the information we collect
and use in connection with customer deployments of our products and services.

Applicant Privacy Statement. This statement applies to the personal data we
collect and use in connection with our employment recruiting process.

California Privacy Rights Statement. This statement explains the privacy rights
of California residents.

Cookie Statement. This statement explains how we use cookies and similar
technologies.

GENERAL PRIVACY STATEMENT: CONTENTS

Scope & Responsibilities
Information We Collect & How We Collect It
How We Use the Information
How We Share the Information
Cookies and Website Automatic Data Collection
Legal Basis for Processing Your Personal Data
International Data Transfers
Your Privacy Rights
U.S. State Law Requirements
Security
Other Information
How to Contact Us

SCOPE & RESPONSIBILITIES

This General Privacy Statement explains your rights and choices related to the
personal data we collect when:

* You visit, interact with or use any of our websites, social media pages,
marketing or sales communications, or register for our products and services
("Online Properties"); and
* You visit, interact with or use any of our offices, events, sales, marketing
and other offline activities ("Offline Properties")(collectively, the
"Properties");

This General Privacy Statement does not cover:

* Automatic collection from our products and services: This Statement does not
cover the information we automatically collect in connection with your use of
Elastic products and services. Please see our Product Privacy Statement for
that information.

* Applicant Information: This Statement does not cover information related to
our employment recruiting efforts. Please see our Applicant Privacy Statement
for that information.

* Customer Content: Certain Elastic products permit customers to ingest or
upload and submit content to the products ("Customer Content"). This notice
does not cover Customer Content, including any personal data about you that
may be contained in Customer Content, because the Customer, rather than
Elastic, controls how Customer Content is processed. Any questions about the
processing of Customer Content should be addressed to the Customer directly.

* Organizational Use: When you use our products or services on behalf of an
organization (e.g., your employer), your use is administered and provisioned
by your organization under its policies regarding the use and protection of
personal data. If you have questions about how your data is being accessed or
used by your organization, please refer to your organization's privacy policy
and direct your inquiries to your organization's system administrator.

Elastic determines the purposes and means for the processing (i.e., we are the
data controller) of your personal data as described in this Privacy Statement
unless expressly specified otherwise.

INFORMATION WE COLLECT & HOW WE COLLECT IT

Elastic collects personal data and other information from you directly, through
automated means, and from third parties. More information on each category
follows:

FROM YOU

We collect personal data when you voluntarily provide it to us (including to our
service providers or other parties who collect it on our behalf). For example,
we collect personal data when you order, register to use, or request information
about Elastic products and services, subscribe to marketing communications,
complete surveys, provide such data in product feedback, or sign up for an
Elastic event or webinar. We may also collect personal data from you when you
attend one of our events, during phone calls with sales representatives, or when
you contact customer support.

The personal data we collect may include contact information (such as your name,
address, telephone number, or email address), professional information (such as
your employer name, address, job title, department or job role), user IDs, and
passwords, and contact preferences. We collect information you choose to provide
when completing any "free text" boxes in our forms (for example, for event
sign-up, product feedback, or survey requests), and we collect personal data
disclosed by you on message boards, chat features (such as Elastic Bot), blogs,
and other services or platforms to which you can post information and materials
(including third party services and platforms). We may also collect billing and
transactional information.

AUTOMATICALLY

We use technology that is integrated into our Online Properties such as cookies,
web beacons, and embedded URLs to provide us with automated data collection.

Online Properties

We automatically collect certain information when you use, access, or interact
with our Online Properties. This information may include unique identification
numbers and other information about the specific device you are using, such as
the hardware model, operating system version, web-browser software, your
Internet Protocol (IP) address/MAC address/device identifier, device event
information (such as crashes, system activity, and hardware settings, browser
language, the date and time of your request and referral URL), broad geographic
location (e.g., country or city-level location) and other technical data that
uniquely identifies your browser. We may also collect information about how your
device has interacted with our Online Properties, such as the pages accessed and
other statistical information. To learn more, please read the Elastic Cookie
Statement.

Elastic Products

Elastic may automatically collect information in connection with your
organization's deployment of certain products. See our Product Privacy Statement
for more information.

FROM THIRD-PARTY SOURCES

We may also acquire data from other sources including affiliates in our
corporate group, our partners, or others that we use to make our information
better or more useful. For example, we may compare the geographic information
acquired from commercial sources with the IP address collected by our Automatic
Data Collection Tools (see our Cookie Statement) to derive your general
geographic area. Information may also be linked via a unique identifier, such as
a cookie or account number.

HOW WE USE THE INFORMATION

Depending on the situation, we may use your information for the following
purposes:

* Communications and Transaction Processing. We use your information to
communicate with you, respond to your requests, and provide the information
you requested. We also use personal data, including financial, credit card,
and payment information, to process transactions.

* Provision, Administer, and Support Your Account. We use your information to
provide our products and manage your account. Examples include managing
product downloads, updates and fixes, providing support and recommendations,
and sending other administrative or account-related communications, including
release notes.

* Manage Your Customer Experience. We use your information to maintain accurate
contact and registration data, deliver support, and to offer products,
services, and features. We also use your data to deliver personalized
communications and create recommendations based on your use of Elastic
products, services, features, and your visits on our websites.

* Advertising. We use your information to provide personalized advertising to
you per your privacy preferences settings and applicable law. We might also
share some of your information with marketing service providers and digital
marketing networks to present advertisements that might interest you. This
may involve the use of Automatic Data Collection Tools. To learn more about
how Elastic uses Automated Data Collection Tools please see our Cookie
Statement.

* Facilitate and Evaluate Use of the Online Properties. We use your information
to provide the Online Properties, to facilitate your use of the Online
Properties (such as facilitating navigation and the login process, preserving
information between sessions and enhancing security), to improve quality, to
evaluate page response rates and personalize and determine content.

* Business Operations. We use your information to conduct ordinary business
operations, e.g., business research and analytics, corporate reporting and
management, staff training and quality assurance purposes, and outreach.

* Security. We use the information to maintain the integrity and security of
our websites, products and services and preventing and detecting security
threats, fraud, or other criminal or malicious activity that might compromise
your information or the information of other customers or website visitors.

* Third Party Social Networks. We may use personal data to interact with you on
third party social networks (subject to that network's terms of use).

* Conferences and Events. Elastic and our partners may use your information to
communicate with you about our events or our partner events. After the event,
Elastic may contact you about the event and related products and services. We
may share information about your attendance with your company, and our
conference sponsors and partners, where legally permitted to do so. If a
partner or conference sponsor directly requests your personal data at their
conference booths or presentations, your information will be handled per
their privacy practices. We recommend that you review the privacy practices
of such partners and sponsors.

* Education and Training: If you sign up for an Elastic certification course or
training, Elastic will use your information to facilitate the delivery of
such course or training.

* Research & Innovation. We use your information to develop new products,
features, and services using research and development tools and incorporating
data analysis activities.

* Comply with Law. We use your information as required to be compliant with
applicable laws, regulations, court orders, government, and law enforcement
requests.

* Other Legitimate Business Purposes: We may use your information when it is
necessary for other legitimate purposes, such as protecting Elastic's
confidential and proprietary information.

HOW WE SHARE THE INFORMATION

We share your personal data with the following categories of recipients and only
with the appropriate contractual obligations in place:

WITH ELASTIC COMPANIES

We may transfer your personal data to other Elastic entities in the US and
worldwide for the purposes outlined in this Privacy Statement. We protect your
personal data per this Statement wherever it is processed and take appropriate
contractual or other steps to protect it under applicable laws. These steps
include implementing the European Commission's standard contractual clauses
along with supplementary measures, implementing the Information Commissioner's
Office international data transfer addendum to the European Commission’s
standard contractual clauses, and relying on the European Commission's and the
Information Commissioner's Office’s adequacy decisions about certain countries,
as applicable, for data transfers from the EEA, UK, and Switzerland to the
United States and other countries. We have implemented similar appropriate
safeguards with our service providers, partners, and affiliates. Furthermore,
our privacy guidelines are communicated to our employees on an annual basis as
part of our mandatory training.

WITH SERVICE PROVIDERS

We may share your information with third parties, such as vendors, consultants,
agents and other service providers who provide services such as IT and system
administration and hosting, credit card processing, research and analytics,
marketing, targeted advertising, training and certifications, customer support,
and data enrichment for the purposes and according to the legal bases described
below. Our service providers are required by contract to safeguard any personal
data they receive from us and are prohibited from using the personal data for
any purpose other than to perform the services as instructed by Elastic. These
service providers may be located in the US or other global locations.

WITH BUSINESS PARTNERS

We may share your information with our partners, such as distributors and
resellers, and to other business partners, to fulfill product and information
requests, to effectively deliver unified support, to provide customers and
prospective customers with information about Elastic, and for event purposes.
From time to time, Elastic may engage in joint sales, product promotions, or
events with selected business partners. If you purchase or express interest in a
jointly-offered product, promotion, service, or event, we may share relevant
personal data with those partners. Such partners are responsible for managing
their use of the personal data collected in these circumstances, including
providing information to you about how they use your personal information. We
recommend you review the privacy policies of the relevant partner to find out
more about their handling of your personal information.

WITH COMPETENT AUTHORITIES

We may share your personal data when we believe, in good faith, that we must:
(i) respond to duly authorized information requests of law enforcement agencies,
regulators, courts, and other public authorities, including to meet national
security or other law enforcement requirements; (ii) comply with any law,
regulation, subpoena, or court order; (iii) investigate and help prevent
security threats, fraud or other criminal or malicious activity; (iv)
enforce/protect the rights and properties of Elastic or our affiliates; or (v)
protect the rights or personal safety of Elastic's and our affiliates'
employees, and third parties on or using Elastic property when allowed and in
line with the requirements of applicable law.

FOR CORPORATE TRANSACTIONS

We may share your information where, whether for strategic or other business
reasons, Elastic decides to sell, buy, merge, or otherwise reorganize its
businesses. In such transactions, we may disclose or transfer your personal data
to prospective or actual purchasers or receive your personal data from sellers.
Our practice is to seek appropriate protection for your personal data in these
types of transactions.

COOKIES AND WEBSITE AUTOMATIC DATA COLLECTION

Please see our Cookie Statement for detailed information on our use of cookies
and Automatic Data Collection Tools.

LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

We only use your personal data in a lawful, transparent, and fair manner.
Depending on the specific personal data concerned and the factual context, we
rely on the following legal bases:

* As necessary to prepare and enter into a contract;
* Consistent with specific revocable consents;
* As necessary to comply with our legal obligations;
* To protect your vital interests or those of others; and
* As necessary for our (or others') legitimate interests, including our
interests in, unless those interests are overridden by your interests or
fundamental rights and freedoms, which require protection of personal data.

INTERNATIONAL DATA TRANSFERS

Elastic operates globally, which means personal data collected in the European
Economic Area ("EEA"), UK or Switzerland may be stored and processed outside of
the country or region where it was initially collected. We protect your personal
data in accordance with this Privacy Statement wherever it is processed and take
appropriate contractual or other steps to protect it under applicable laws.
These steps include implementing the European Commission's standard contractual
clauses along with supplementary measures, implementing the Information
Commissioner's Office international data transfer addendum to the European
Commission’s standard contractual clauses, and relying on the European
Commission's and the Information Commissioner's Office’s adequacy decisions
about certain countries, as applicable, for data transfers from the EEA, UK, and
Switzerland to the United States and other countries. We have implemented
similar appropriate safeguards with our service providers, partners and
affiliates.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights including the rights to
access, correct, delete and export your personal data, and to object to or
request that we restrict processing of your personal data.

To exercise your rights, you may raise a request by submitting this form. Please
identify yourself and specify your request. We use commercially reasonable
efforts to delete your personal data as required, but retain records necessary
to comply with a governmental authority or applicable federal, state, or local
law. Where legally permitted, we may decline to process requests that are
unreasonably repetitive or systematic, require disproportionate technical
effort, or jeopardize the privacy of others.

You may also have the right to complain to a data protection authority about our
collection and use of your Personal Data. For more information, please contact
your local data protection authority.

SUBSCRIPTION COMMUNICATIONS AND GENERAL COMMUNICATIONS

You have the option of subscribing to communications from us. Elastic
subscription communications include email newsletters, software updates, and
maintenance notifications that may be expressly requested by you or which you
consented to receive.

After you consent to such communications, you may opt-out of receiving them by
following the instructions in the email. To unsubscribe from all Elastic email
lists, please click here.

U.S. STATE PRIVACY LAW REQUIREMENTS

Some U.S. state privacy laws like the California Consumer Privacy Act (CCPA) and
Virginia Consumer Data Protection Act (VCDPA) require specific disclosures for
state residents.

This Privacy Statement is designed to help you understand how Elastic handles
your personal data:

* We explain the categories of personal data we collect and the sources of that
personal data in Information We Collect & How We Collect It.
* We explain how we use personal data in How We Use the Information.
* We explain when we may share information in How We Share the Information.
We do not sell your personal data to any third parties. We also do not
“share” your personal information as that term is defined in the CCPA.
* We explain how we retain personal data in the Data Retention section of this
Privacy Statement.

State laws like the CCPA and VCDPA also provide the right to request information
about how we collect, use, and disclose personal data. And they give you the
right to access and correct personal data, and to request that Elastic delete
that personal data.

For additional information related to your rights and for other required
disclosures for residents of California, please see our California Privacy
Rights Statement.

SECURITY

Elastic is committed to protecting the security of personal data. We use
appropriate technical and organizational measures to protect personal data from
unauthorized access, use, or disclosure. Despite these measures, Elastic cannot
eliminate security risks associated with personal data, and mistakes and
security breaches may happen. We retain the data only as required or permitted
by law, and while the data continues to have a legitimate business purpose.
Please contact us with security questions at security@elastic.co.

OTHER INFORMATION

Data Retention. We retain information collected in connection with the
Properties for so long as necessary to fulfill the purposes outlined in this
Statement or where we have an ongoing legitimate business need to do so.

Changes to this Privacy Statement. This General Privacy Statement is subject to
occasional revision. If we make any substantial changes in the way we use
personal data, we will take appropriate measures to inform our customers,
consistent with the significance of the changes we make. We will provide notice
of any material changes if and where required by applicable data protection
laws.

The date of the most recent update to this General Privacy Statement can be
found by checking the "effective" date displayed at the top of this Statement.

HOW TO CONTACT US

If you have any questions or concerns regarding this Statement, you may call us
at +1.650.458.2620, submit your request through our form, or send your request
by postal mail to:

Elasticsearch, Inc.
Attn: Privacy Team
88 Kearny Street

Floor 19
San Francisco, CA 94018 USA

Elasticsearch B.V.
Attn: Privacy Team
Keizersgracht 281
1016 ED Amsterdam
The Netherlands

Data Protection Officer. Elastic has appointed an external Data Protection
Officer for German data subjects. For questions about how information is
gathered, stored, shared, used, or to exercise any data subject rights, please
contact our Data Protection Officers here.

If we are unable to resolve your concerns, you have the right to contact your
local data privacy supervisory authority or seek a remedy through the courts if
you believe your requests to exercise your rights have not been honored.

*
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TRUST & SECURITY

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are trademarks of the Apache Software Foundation in the United States and/or
other countries. All other brand names, product names, or trademarks belong to
their respective owners.

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