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We just raised a $10M Series A. Read more about it here.

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Direct Order Survey & Feedback System
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SuperSuite
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TRANSFORM CUSTOMER FEEDBACK INTO POWERFUL ACTIONS AND BETTER EXPERIENCES

Superorder empowers restaurants to leverage feedback to increase revenue and
meaningfully engage with customers.

Get Started Today!

Trusted by Thousands of Restaurants

7x
Customer Retention

3M+
Annual Reviews Processed

$10B+
Annual Client GMV
Surveys & Feedback


ELEVATE YOUR CUSTOMER EXPERIENCE WITH REAL-TIME FEEDBACK

Post-order surveys allow you to resolve issues privately while directing happy
customers to leave reviews on Google and Yelp. 75% of customers check Google
before ordering, and only look for restaurants with 4.5+ stars. In today’s
digital age, your online reputation is more important than ever.

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Benefits
How it Works
Immediate Engagements

Text customers for feedback within one hour of their order.

Boost 5-Star Reviews

Happy customers are directed to leave reviews on Google/Yelp.

Resolve Issues Privately

Turn unhappy customers into loyal ones with private feedback forms.

Improve SEO

Higher ratings boost your ranking on Google Maps and search engines.


Review Management


AUTOMATICALLY REPLY TO ALL CUSTOMER REVIEWS

Restaurants who respond to customer reviews achieve a 20% higher reorder rate.
Superorder uses AI to message your customers with personalized and unique
responses to their feedback.

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Benefits
How it Works
Aggregate Reviews

Read and respond to Google, Yelp, DoorDash, Grubhub, and Uber Eats reviews on
one platform.

AI Powered Responses

Use AI to send personalized messages to each customer.

Automated Templates

Setup templates to thank all customers who leave a 4-5 star review, send
customers with low ratings a promo code, and more.

AI Analytics

AI analyzes all customer feedback to give your store managers clear, actionable
steps for improvement.


Third-Party Tools


STREAMLINE YOUR THIRD-PARTY OPERATIONS: AUTOMATE, RECOVER, AND RECONCILE

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Real-Time Alerts

Receive instant emails, texts, and notifications based on store-level activity.

Analyze Chargebacks

Analyze and understand the operational problems costing your business money.

Financial Reconciliation

Instant financial reconciliation for third-party delivery, saving dozens of
hours per month.

Downtime Management

Auto-restart offline stores to prevent revenue losses due to unintentional
downtime


TRUSTED BY INDUSTRY LEADERS

Partnering with Superorder has been transformative for Wow Bao. Their software
solutions have allowed us to both connect with customers and manage operations
more effectively and efficiently than ever before.

Geoff Alexander
President and CEO, Wow Bao
15.5K
Personalized review responses, annualized
5.6K Hours
Store downtime saved, annualized

Superorder's Review Management has been instrumental in helping us manage our
online reputation and maintain a positive customer experience. The tool's ease
of use and comprehensive features allow us to stay on top of customer feedback
and effectively address any concerns.

Sameer Nasser
Director of Operations, Multi-Unit Wingstop Franchisee
10,000+
Guest reviews responded to


Superorder’s advanced tools for operations reporting, reducing downtime, and
managing customer feedback have significantly enhanced our operational
efficiency and minimized disruptions.

Mike Wang
CEO, Wings Over
4.4
Average Rating
<1%
Store Downtime Rate







INTERESTED IN LEARNING MORE? SCHEDULE A CALL


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All-in-one guest engagement and reputation management software

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AI Review ManagementDirect Order Survey & Feedback SystemOperation
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