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Terms and Conditions > CDW Privacy Notice
CDW PRIVACY NOTICE
Last Updated: May 22, 2024
At CDW, we understand that your privacy is an important part of the trust you
place in us. This CDW Privacy Notice ("Notice") explains how we collect, use,
disclose and otherwise process personal information in connection with our
services. We encourage you to read this Notice in its entirety. If you have any
questions, you may reach out to the CDW Privacy team at
personaldatainquiry@cdw.com.
If you are a resident of California, Colorado, Texas or Virginia, you may have
additional rights which you can read about in our Additional U.S. State Privacy
Disclosures.
--------------------------------------------------------------------------------
WHO WE ARE
CDW: CDW is a leading integrated technology solutions provider primarily serving
business and governmental entities. CDW is headquartered in the United States,
with operations in Canada, the United Kingdom, and other locations around the
world. When we use the terms “CDW”, “we”, “us”, or “our” in this Notice, we are
referring to CDW LLC and its subsidiaries and affiliated companies worldwide.
--------------------------------------------------------------------------------
WHAT IS COVERED BY THIS NOTICE
Our Services: When we use the term “services”, we are referring to all the
services that we offer on our own behalf, including our product offerings and
the websites and mobile applications that post or link to this Notice. We are
not referring to services that we provide solely on behalf of a third party,
such as outsourced IT services we may provide to another company. Please refer
to the privacy notice of the third party provider for information on how they
engage service providers, like us, to process personal information on their
behalf.
Individuals: This Notice applies to individuals whose data we process while
providing our services. When we use the term “you,” we are referring to
customers, customer contacts, partner contacts, website visitors, and others
whose information we regularly process in the course of providing our services.
It also applies to shareholders and investors of our company. This Notice does
not apply to our processing of information related to job applicants, coworkers,
or former coworkers.
We may update this Notice from time to time, for example if we start to use new
systems or processes that use your personal information. This Notice is not a
contract, and does not create any legal rights or obligations, and is not
intended to replace other notices or disclosures we may provide to you in
connection with your relationship with our organization. If this Notice
conflicts with any of those other notices or disclosures, they will control.
--------------------------------------------------------------------------------
WHAT IS PERSONAL INFORMATION?
When we use the term “personal information” in this Notice, we mean information
that identifies, relates to, describes, is reasonably capable of being
associated with, or could reasonably be linked, directly or indirectly, to you
or your household. It does not include data that is public, aggregated or
deidentified information that is maintained in a form that is not capable of
being associated with or reasonably linked to you. To the extent we deidentify
any data originally based on personal information, we will maintain and use such
data only in deidentified form and will not attempt to reidentify the data. We
will also contractually require any third party that receives the deidentified
data to not attempt to reidentify it.
--------------------------------------------------------------------------------
OUR COLLECTION OF PERSONAL INFORMATION
We collect various kinds of personal information in order to provide our website
and services and run our business. We collect this information directly from
you, automatically when you interact with our services, and from third parties.
We may collect, store, and use the following categories of personal information
about you:
PERSONAL INFORMATION YOU PROVIDE
CONTACT INFORMATION
Such as your name, email address, social media handle, mailing address and phone
number;
PROFESSIONAL INFORMATION
Such as your job title, department, employer or business, and if you perform
work on our behalf, information obtained from your resume and your drug or
background check (if any);
ACCOUNT INFORMATION
Such as your account ID, customer ID, username and password;
Investment Information
Such as your CDW share purchasing history, number of shares held, value of the
shares, eligible dividends and the holder of record's name and address;
TRANSACTION AND PAYMENT OR CREDIT INFORMATION
Such as payment information, credit information, order details, and
order/product preferences;
EVENT OR VISITOR INFORMATION
Such as your attendance at a CDW event or information needed when you visit our
locations;
SURVEY INFORMATION
Such as your responses to survey questions about your business and your
satisfaction with CDW;
CONTEST ENTRY INFORMATION
Such as your statements and submissions for entry in a contest;
USER GENERATED CONTENT
To the extent it is personal information, such as product reviews connected to
you;
INQUIRY INFORMATION
Such as the content of your email, text, or chat with us and, where applicable,
your voice from calls with us;
PERSONAL INFORMATION AUTOMATICALLY COLLECTED
LOG FILE DATA
Including your IP address, device operating system, application software,
browser type, peripheral devices, language, user log and clickstream data,
access times, and the websites you visited before/after ours;
COOKIES AND RELATED TECHNOLOGY DATA
Including your usage and activity on our online services, information relating
to your orders, purchases and cart activity, using essential and non-essential
cookies, web beacons and related data collection technologies. You can read more
about our cookie practices in our Cookies, Related Technologies & Online
Ads section below;
LOCATION DATA
Including your general geographic location based on your IP address or more
approximate location when accessing our online services through a mobile device.
The Cookies, Related Technologies & Online Ads section below provides additional
information relating to our use of cookies and related technology.
PERSONAL INFORMATION FROM OTHER SOURCES AND THIRD PARTIES
We also obtain personal information from sources other than you, which we often
combine with personal information we collect either automatically or directly
from you.
We receive the same categories of personal information as described above from
the following sources and third parties:
WE COLLECT PERSONAL INFORMATION FROM OUR BUSINESS PARTNERS
Our business partners, such as product and software providers, collect personal
information and often share some or all of this information with us. For
example, we receive contact information from our product providers when we
engage in co-marketing campaigns for purposes of contacting prospective
customers or investors who may be interested in their products.
WE COLLECT PERSONAL INFORMATION FROM OUR SERVICE PROVIDERS
Our service providers, such as payment processors and analytics providers,
collect personal information and often share some or all of this information
with us. For example, we receive Personal Information from vendors to coordinate
events, facilitate survey activities, identify prospective customers or
investors and conduct marketing and analytics.
WE COLLECT PERSONAL INFORMATION FROM INFORMATION PROVIDERS
We often purchase, lease or otherwise obtain lists or information from
third-party list or information providers to correct or supplement personal
information we collect. For example, we may obtain updated contact information
from third-party information providers to reconnect with you.
WE COLLECT PERSONAL INFORMATION FROM PUBLICLY AVAILABLE SOURCES
We often collect personal information that we do not otherwise have (including
contact information, employment information and product preferences) from
websites and other publicly available sources for our business operations,
including identifying prospective customers or correcting outdated contact
information.
WE COLLECT PERSONAL INFORMATION FROM SOCIAL MEDIA PARTNERS
Some of our online services allow you to sign in and associate your social media
accounts with us, including, but not limited to, Twitter, LinkedIn, and Facebook
accounts. By using this functionality, you give us permission to access all the
elements of your social media profile, including personal information, that you
have made available to be shared and to use it in accordance with the social
media partner’s terms of use and this Notice. Please refer to the privacy
notices and privacy settings for your social media account for information about
what personal information is shared with us and other connected applications and
to manage the information that is shared through your social media account,
including information about your activities in connection with our services.
--------------------------------------------------------------------------------
OUR USE OF PERSONAL INFORMATION
We use your personal information we collect to:
* Create and administer your account with us, including processing your order
and credit requests;
* Deliver products and services;
* Send you transaction information, such as confirmations, invoices, technical
notices, product and services information, updates, security alerts, support
and administrative messages, and information about your credit with us;
* Communicate with you about and facilitate contests, promotions and rewards,
and upcoming events;
* Process and deliver contest entries and rewards;
* Provide you with news about products and services offered by us and our
business partners;
* Provide you with information and advertisements based on your interests and
interactions with us;
* Coordinate with our business partners to allow them to participate in limited
co-marketing opportunities with us;
* Provide you with an interactive social media experience that allows you to
connect your social networking account with our online services;
* Respond to your inquiries, comments and questions and provide customer
service;
* Link or combine with other information we get from third parties, to help
understand your needs, customize our offerings to those needs, and provide
you with better service;
* Conduct research and surveys used to measure our performance and improve our
and our business partners’ products, services and customer experience;
* Facilitate the provision of software updates, product support, and other
services related to our and our business partners’ mobile applications and
other products;
* Manage investor relations and investments in our company, including by
providing you information about our company and related investments,
processing investment transactions and paying dividends, preparing tax
returns and other investor-related documents, and managing our cap table;
* Prevent, investigate or provide notice of fraud or unlawful or criminal
activity;
* Enforce and carry out contracts and agreements;
* Maintain the health and safety of our customers, coworkers, visitors,
partners, and others who may visit our locations; and
* Comply with legal obligations and protect and defend our legal rights.
--------------------------------------------------------------------------------
COOKIES, RELATED TECHNOLOGIES & ONLINE ADS
As described in the Our Collection of Personal Information section of this
Notice, we and our third-party partners and providers automatically collect
certain types of information about your online activities over time and across
websites, including our online services and other websites you may visit. We
collect this information through our third-party partners' and providers’ use of
a variety of technologies, including cookies, web beacons, pixels, embedded
scripts, location-identifying technologies, and logging technologies. Many of
these technologies are used to run our online services, assess the performance
of our online services, allow you to use certain non-essential features of our
online services or conduct analytics on the traffic and usage trends of our
online services, including statistics about our customer base. Some of these
technologies are used to make advertisements and marketing materials more
relevant to you and your interests, including through the use of advertising
tracking technologies.
You have certain choices that may limit or affect our and our third-party
partners' and providers' ability to use cookies and related technologies for
these purposes. For more information about how CDW uses cookies and related
technologies, or to learn about your choices, you can view the CDW Cookie Notice
here. If you are a resident of California, Colorado, Texas, Virginia, Canada,
or the UK, the EEA or Switzerland, please visit our Additional U.S. State
Privacy Disclosures, Additional UK & EEA Privacy Disclosures, or Canada Privacy
Disclosures to review additional disclosures applicable to you. You may make
certain choices about these technologies by interacting with our cookie banner
or by clicking on the Do Not Sell or Share My Personal Information link.
You can generally opt-out of receiving targeted ads from third-party advertisers
and advertising networks who are members of the Network Advertising Initiative
(NAI) by visiting http://optout.networkadvertising.org/. You may also opt-out of
receiving targeted advertisements from other companies that perform
interest-based advertising services via the Digital Advertising Alliance (DAA)
site at http://optout.aboutads.info/. Please note that when using the ad
industry opt-out tools described above you may need to execute opt-outs for each
browser or device that you use. Opting out of interest-based advertising does
not mean you will no longer see advertising online but it does mean that the
companies from which you opt-out will no longer show ads that have been tailored
to your interests. You also may exercise choices regarding the use of cookies by
visiting https://datacloudoptout.oracle.com/#optout. For choices regarding the
use of your Personal Information by Facebook, please visit
https://www.facebook.com/help/325807937506242/.
--------------------------------------------------------------------------------
OUR DISCLOSURE OF PERSONAL INFORMATION
We disclose personal information in the following ways:
WE DISCLOSE PERSONAL INFORMATION WITHIN CDW
We are able to offer you the products and services we make available because of
the hard work of our team members across all CDW entities. CDW entities disclose
personal information to other CDW entities for purposes and uses consistent with
this Notice. For example, we may disclose your contact information and
transaction information to process and fulfill your order or to facilitate
communication between you and a local CDW representative.
WE DISCLOSE PERSONAL INFORMATION TO OUR BUSINESS PARTNERS
We coordinate with a number of third parties with whom we do business to make
products and services available to you. We disclose personal information to
these business partners for such purposes as facilitating your purchase of a
product manufactured by our business partners, or for our business partners’
participation in limited co-marketing opportunities with us.
WE DISCLOSE PERSONAL INFORMATION TO OUR SERVICE PROVIDERS
We engage a number of service providers to perform functions and services on our
behalf and under our instruction to make products and services available to you.
For example, we may disclose transaction information to our payment processors
and/or invoicing partners to facilitate your transaction and we may disclose
additional personal information to service providers for auditing, compliance,
investment management and corporate governance functions.
WE DISCLOSE PERSONAL INFORMATION TO OUR SUPPLIERS AND DISTRIBUTORS
We coordinate with and disclose personal information to a team of suppliers and
distributors for purposes of developing and executing proposed and completed
transactions facilitated by us, as well as to improve our performance, products
and services. Our suppliers and distributors also use personal information for
their own internal purposes (including administrative purposes).
WE DISCLOSE PERSONAL INFORMATION TO OUR ADVERTISING PARTNERS
We coordinate with and disclose personal information to advertising partners,
such as search engines and social media advertising providers, for purposes of
serving personalized and targeted advertisements to you on third-party
platforms. For more information, including how to opt out of interest-based
advertising, please refer to the Cookies, Related Technologies & Online Ads
section.
WE DISCLOSE PERSONAL INFORMATION FOR CORPORATE BUSINESS TRANSACTIONS
We may take part in or be involved with a corporate business transaction, such
as a merger, acquisition, joint venture, or financing or sale of company assets.
We may disclose personal information to a third party during negotiation of, in
connection with or as an asset in such a corporate business transaction.
Personal information may also be disclosed in the event of insolvency,
bankruptcy or receivership.
WE DISCLOSE PERSONAL INFORMATION IN ACCORDANCE WITH OUR LEGAL OBLIGATIONS AND
RIGHTS
We may disclose personal information to third parties, such as legal advisors
and law enforcement:
* in connection with the establishment, exercise, or defense of legal claims;
* to comply with laws or to respond to lawful requests and legal process;
* to protect the rights and property of us, our agents, customers, and others,
including to enforce our agreements, policies, and terms of use;
* to detect, suppress, or prevent fraud;
* to reduce credit risk and collect debts owed to us;
* to protect the health and safety of us, our customers, or any person; or
* as otherwise required by applicable law.
WE DISCLOSE PERSONAL INFORMATION TO OUR SERVICE PROVIDERS
We may disclose personal information about you to certain other third parties
not described in this Notice with your consent.
--------------------------------------------------------------------------------
JURISDICTION-SPECIFIC PRIVACY RIGHTS
If you are a resident of the UK, Switzerland, the EEA, Canada, California,
Colorado, Texas or Virginia, you may also have additional jurisdiction-specific
rights, which you can read about by following the appropriate links below. These
additional Privacy Disclosures supplement the information contained in the CDW
Privacy Notice:
* U.S. State Privacy Disclosures
These Disclosures apply solely to our processing of personal
information of an individual who reside in California, Colorado, Texas, and
Virginia.
* United Kingdom & European Economic Area (EEA) Privacy Disclosures
These Disclosures apply only to our processing of your personal
information where you are based in the EEA, United Kingdom or Switzerland.
* Canada Privacy Disclosures
These Disclosures apply only to our processing of your personal
information where you are based in Canada.
To exercise any of these rights, please use our Privacy Information Request
Form. You may also call us toll free in North America at 1-800-800-4239 to make
a request over the phone, or contact us via the details set out in How to
Contact Us section below. In some instances, we will need to verify your
identity before processing your request. In order to verify your identity, we
will generally either require the successful authentication of your account or
the matching of sufficient information you provide us to the information we
maintain about you in our systems. This process may require us to request
additional personal information from you.
In certain circumstances, we may decline a request to exercise the rights
described above, particularly where we are unable to verify your identity.
--------------------------------------------------------------------------------
COMMUNICATION PREFERENCES
If you have opted in to our marketing communications (or where permitted by law,
if you have provided us or we have obtained your contact information), we may
send you email messages, direct mail offers, push notifications or other
communications regarding products or services depending on the method of
communication selected. You may ask us not to do so by:
* following the opt-out instructions in promotional communications;
* for email marketing, by visiting your account settings here (US) or
here (Canada); and
* for Catalog subscription, by clicking here (US) or here (Canada).
To manage any email or Catalog subscriptions in the UK, please contact us at
marketing@uk.cdw.com. You may also make requests about your contact preferences
and changes to your information by contacting your CDW account manager, or by
contacting CDW Customer Relations (US or Canada). If you opt out of promotional
emails, we may still send you non-promotional emails, such as emails about your
accounts or our ongoing business relations.
--------------------------------------------------------------------------------
HOW WE PROTECT PERSONAL INFORMATION
We are committed to protecting the security and privacy of your personal
information. We maintain strict administrative, technical, and physical
procedures to protect personal information against unauthorized access, theft
and loss. While we attempt to protect your personal information in our
possession, no method of transmission over the internet or security system is
perfect, and we cannot guarantee that personal information will remain secure in
all circumstances.
--------------------------------------------------------------------------------
CHILDREN’S PRIVACY
Our online services are general audience sites intended for corporate and
governmental purchasers. Our services are not directed to, and we do not intend
to, or knowingly, collect or solicit personal information from children under
the age of 16. If you are under the age of 16, do not use our services or
provide us with any personal information either directly or by other means. If a
child under 16 has provided personal information to us, we encourage the child’s
parent or guardian to contact us to request that we remove the personal
information from our systems. If we learn that any personal information we
collect has been provided by a child under the age of 16, we will promptly
delete that personal information.
--------------------------------------------------------------------------------
THIRD PARTY WEBSITES
Our services may contain links to or from third-party websites, applications, or
services. Except where we post, link to or expressly adopt or refer to this
Notice, this Notice does not apply to, and we are not responsible for, any
personal information practices of third-party websites and online services or
the practices of other third parties. To learn about the personal information
practices of third parties, please visit their respective privacy notices.
--------------------------------------------------------------------------------
CHANGES TO THIS NOTICE
We may update this Notice from time to time. When we make changes to this
Notice, we will change the date at the beginning of this Notice to include the
"Last Updated" date. If we make material changes to this Notice, we will, to the
extent required by applicable law, notify you by email to your registered email
address, by prominent posting on our services, or through other appropriate
communication channels. All changes shall be effective from the date of
publication unless otherwise provided in the notification.
--------------------------------------------------------------------------------
ADDITIONAL NOTICES
CDW COOKIE NOTICE
This Cookie Notice supplements the information contained in our Privacy Notice
by explaining how we and our business partners and services providers use
cookies and related technologies in the course of managing and providing our
online services and our communications to you. It explains what these
technologies are and why we use them, as well as your rights to control our use
of them.
EDUCATION TOOLS AND SERVICES PRIVACY POLICY
This additional Education Tools and Services Privacy Policy supplement
information contained in this CDW Privacy Notice. The Education Tools and
Services Privacy Policy applies solely to our suite of services and
complimentary tools/software for educational institutions. To the extent that
the CDW Privacy Notice is inconsistent with the Education Tools and Services
Privacy Policy, the Education Tools and Services Privacy Policy will govern.
--------------------------------------------------------------------------------
HOW TO CONTACT US
If you have any questions or requests in connection with this Notice or other
privacy-related matters, please send an email to personaldatainquiry@cdw.com.
CDW’s Data Protection Officer can also be reached using this email address.
Alternatively, inquiries may be addressed to:
Global Compliance & Ethics
CDW LLC
200 N. Milwaukee Ave.
Vernon Hills, IL 60061
USA
23.7.2024, 19:33:49
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