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Submitted URL: https://go.microsoft.com/fwlink/p/?LinkID=824764&clcid=0x409
Effective URL: https://support.microsoft.com/en-us/account-billing/returning-items-you-bought-from-microsoft-store-for-exchange-or-refund-816...
Submission: On June 29 via api from US — Scanned from DE
Effective URL: https://support.microsoft.com/en-us/account-billing/returning-items-you-bought-from-microsoft-store-for-exchange-or-refund-816...
Submission: On June 29 via api from US — Scanned from DE
Form analysis
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Text Content
Table of contents × Microsoft Store and billing help Overview * Payment, billing, and the Microsoft Store app Manage a subscription * Manage a subscription * Turn on recurring billing * Change subscription payment method * Cancel a Microsoft subscription * Pay for a past-due subscription * Manage a subscription from a third-party Shipping, orders, and history * Shipping, costs, and delivery times * View order history * Track your order * Find downloads and product keys * Pre-orders for Microsoft Store Refunds and exchanges * Return or exchange items * Cancel an order or pre-order * Status of a return and refund * Can't get a refund on apps and games Authorize or troubleshoot a purchase * Require approval for a family purchase * Prevent unauthorized purchases * Change country or region * Troubleshoot problems making a payment * Investigate a billing charge Payment options and updates * Add a new payment method * Update a payment method * Remove a payment method * Add mobile as a payment option * Troubleshoot payment options Gift cards and Microsoft account balances * Microsoft and Xbox gift cards * Redeem a gift card or code * Check a Microsoft account balance * Add money to a Microsoft account * Spend money in a Microsoft account * Limits on money in a Microsoft account * Spend all Microsoft gift card money * Cancel a Microsoft Store gift card Settings, apps, and games in Microsoft Store app * Get trusted apps and games * Make an in-app purchase * Get updates for apps and games * Free Solitaire games for Windows * Free Microsoft Mahjong * Microsoft FreeCell for Windows * Change purchase sign-in settings Troubleshoot Microsoft Store app * Can't find or install an app * Can't push an app or game to a device * Fix problems with apps * Can't find Microsoft Store app in Windows 10 * Microsoft Store app doesn't launch Sales support help * Contact Microsoft Store Support We use optional cookies to improve your experience on our websites, such as through social media connections, and to display personalized advertising based on your online activity. If you reject optional cookies, only cookies necessary to provide you the services will be used. You may change your selection by clicking “Manage Cookies” at the bottom of the page. Privacy Statement Third-Party Cookies Accept Reject Manage cookies Skip to main content Microsoft Support Support Support * Home * Microsoft 365 * Office * Windows * Surface * Xbox * Deals * More * Buy Microsoft 365 * All Microsoft * * Microsoft 365 * Office * Windows * Surface * Xbox * Deals * Support * Software Software * Windows Apps * OneDrive * Outlook * Skype * OneNote * Microsoft Teams * Microsoft Edge * PCs & Devices PCs & Devices * Computers * Shop Xbox * Accessories * VR & mixed reality * Phones * Entertainment Entertainment * Xbox Game Pass Ultimate * PC Game Pass * Xbox games * PC games * Windows digital games * Movies & TV * Business Business * Microsoft Cloud * Microsoft Security * Dynamics 365 * Microsoft 365 for business * Microsoft Power Platform * Windows 365 * Microsoft Industry * Small Business * Developer & IT Developer & IT * Azure * Developer Center * Documentation * Microsoft Learn * Microsoft Tech Community * Azure Marketplace * AppSource * Visual Studio * Other Other * Microsoft Rewards * Free downloads & security * Education * Virtual workshops and training * Gift cards * Gift Ideas * Licensing * Microsoft Experience Center * View Sitemap Search Search for help Cancel Sign in to your account Sign in * Products * Microsoft 365 * Office * Outlook * Microsoft Teams * OneDrive * OneNote * Windows * Microsoft Edge * more ... * Devices * Surface * PC accessories * Mobile * Xbox * PC Gaming * HoloLens * Hardware warranties * What's new * Account & billing * Account * Microsoft Store & billing * Templates * More support * Community forums * Microsoft 365 Admins * Small Business Admins * Developer * Education * Report a support scam Table of contents Microsoft Store and billing help Overview * Payment, billing, and the Microsoft Store app Manage a subscription * Manage a subscription * Turn on recurring billing * Change subscription payment method * Cancel a Microsoft subscription * Pay for a past-due subscription * Manage a subscription from a third-party Shipping, orders, and history * Shipping, costs, and delivery times * View order history * Track your order * Find downloads and product keys * Pre-orders for Microsoft Store Refunds and exchanges * Return or exchange items * Cancel an order or pre-order * Status of a return and refund * Can't get a refund on apps and games Authorize or troubleshoot a purchase * Require approval for a family purchase * Prevent unauthorized purchases * Change country or region * Troubleshoot problems making a payment * Investigate a billing charge Payment options and updates * Add a new payment method * Update a payment method * Remove a payment method * Add mobile as a payment option * Troubleshoot payment options Gift cards and Microsoft account balances * Microsoft and Xbox gift cards * Redeem a gift card or code * Check a Microsoft account balance * Add money to a Microsoft account * Spend money in a Microsoft account * Limits on money in a Microsoft account * Spend all Microsoft gift card money * Cancel a Microsoft Store gift card Settings, apps, and games in Microsoft Store app * Get trusted apps and games * Make an in-app purchase * Get updates for apps and games * Free Solitaire games for Windows * Free Microsoft Mahjong * Microsoft FreeCell for Windows * Change purchase sign-in settings Troubleshoot Microsoft Store app * Can't find or install an app * Can't push an app or game to a device * Fix problems with apps * Can't find Microsoft Store app in Windows 10 * Microsoft Store app doesn't launch Sales support help * Contact Microsoft Store Support Accounts Microsoft Store Microsoft Store Returning items you bought from Microsoft Store for exchange or refund RETURNING ITEMS YOU BOUGHT FROM MICROSOFT STORE FOR EXCHANGE OR REFUND Microsoft Store Microsoft account Microsoft account dashboard More...Less If you purchased a product from Microsoft or Microsoft Store, you can request a return. You'll then find out if your product is eligible for a return. If you purchased a product from another organization and have changed your mind, you may contact that organization to inquire about returns or refunds (subject to their refund policy). You can check your Order history to verify what you've ordered from Microsoft. Note: If you want to cancel a Microsoft subscription or free trial subscription, including Xbox Live and Microsoft 365, see Cancel or turn off recurring billing on a Microsoft subscription. RETURNS AND EXCHANGES You can manage returns, exchanges, and more on the Order history page. To request a return or exchange: 1. Sign in to Order history, and then select Request a return. If you don’t see Request a return, your item may not be eligible for a return. For detailed info about the return and refund policy, see Microsoft Terms of Sale. Notes: * Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Digital gift cards and service/subscription cards may also be eligible for return (see Microsoft gift card terms and conditions). Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund. * Single items from within a bundle cannot be returned. * In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. Please refer to Microsoft and the Australian Consumer Law for details of your rights under the Australian Consumer Law. 2. Follow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support. 3. When we receive your item and find it eligible for a return, we’ll either ship you a replacement or issue you a refund. You can see the status of your return or exchange on the Order history page (learn more). REFUNDS When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment option. You can see the status of your refund on the Order history page (learn more). UNEXPECTED OR INACCURATE CHARGES To address unexpected charges, first see What to do about unexpected charges from Microsoft. If you don't see the cause for your unexpected charge, you can select the Contact us link at the top of the page, or you can contact Microsoft Store support. Note: If a chargeback claim is raised against a payment made to Microsoft, we will assume that the payment was made without your consent and that your personal details have been compromised. If you have any doubts about a payment made to Microsoft, we recommend that you check your order history, or contact Microsoft Support before disputing the charge to prevent an unnecessary chargeback and potential account suspension. If you are certain that a transaction was fraudulent, contact your financial institution to cancel your payment method. MORE HELP See the resources below for more help with Microsoft products and services. * Get info about how to prevent unauthorized purchases from Microsoft Store. * Learn how to cancel an order or pre-order from Microsoft Store. * See more topics related to Microsoft subscriptions at My subscriptions. * Visit Microsoft Support for help with products such as Windows 10, Xbox, Office, and more. * What is a chargeback? SUBSCRIBE RSS FEEDS NEED MORE HELP? Join the discussion Ask the community Get support Contact Us You’re invited to try Microsoft 365 for free Try 1 month free WAS THIS INFORMATION HELPFUL? Yes No Thank you! Any more feedback? (The more you tell us the more we can help.) Can you help us improve? (The more you tell us the more we can help.) What affected your experience? Resolved my issue Clear instructions Easy to follow No jargon Pictures helped Other Didn't match my screen Incorrect instructions Too technical Not enough information Not enough pictures Other Any additional feedback? 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