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Capture customer emotions, in real time, throughout the interaction with
Talkdesk Mood Insights. See how.


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innovations | 2024


INNOVATIONS IN CUSTOMER SERVICE THAT HELP YOU STAY AHEAD.

SEE 2024 INNOVATIONS

Innovations 2024
2023202220212020


OUR CULTURE OF INNOVATION FEEDS YOUR CUSTOMER EXPERIENCE OBSESSION.

We’re serious about innovation—disruptive innovation that ends bad customer
service. Innovation that enables every customer interaction to be an experience
that matters. Innovation that fuels your CX obsession. Solutions that
fundamentally change the way you service and support your buyers, customers, and
employees. Breakthrough innovation that dramatically changes the contact center
industry. We are the contact center platform for CX-obsessed companies.

June 2024


TALKDESK UNVEILS NEW GENERATIVE ARTIFICIAL INTELLIGENCE CAPABILITIES TO
HYPER-PERSONALIZE CUSTOMER EXPERIENCE.

Talkdesk Navigator makes it simple to create new, as well as improve existing,
customer journeys, providing brands with intuitive, conversational, and
context-aware interaction orchestration. Mood insights, a feature of Talkdesk
Interaction Analytics™, evaluates customers’ emotional states throughout an
interaction, speeding time to resolution and improving customer satisfaction.

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April 2024


TALKDESK ANNOUNCES A GROUNDBREAKING GENERATIVE AI SUITE TO MODERNIZE ON-PREMISES
CONTACT CENTERS.

Talkdesk Ascend Connect introduces the industry’s first suite of generative
AI-powered CX applications that seamlessly integrate with third-party
on-premises contact centers without requiring a complete infrastructure
overhaul.

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LEARN MORE

March 2024


TALKDESK UNVEILS TALKDESK AUTOPILOT, A GENERATIVE AI CUSTOMER SERVICE
EXPERIENCE.

Talkdesk Autopilot builds upon and expands the AI-powered customer assistant
capabilities of Talkdesk Virtual Agent. With the addition of new generative AI
features, and prebuilt flows and conversations tailored specifically for retail
and financial services markets, Talkdesk Autopilot can autonomously resolve
complex use cases, understand a customer’s journey, and intelligently make
timely decisions based on knowledge of that journey.

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LEARN MORE

January 2024


TALKDESK IS FIRST CCAAS VENDOR NAMED A BIGCOMMERCE TECHNOLOGY PARTNER.

Talkdesk takes the lead as the inaugural CCaaS vendor to be named a BigCommerce
Technology Partner. This collaboration opens doors for over 60,000 BigCommerce
customers to embrace the transformative potential of the Talkdesk Retail
Experience Cloud™. Accessible through the BigCommerce App Marketplace, the
Talkdesk Retail Experience Cloud seamlessly integrates with BigCommerce,
empowering retailers to craft unparalleled customer journeys through AI-powered
voice, digital, and analytics customer service capabilities.

LEARN MORE


DISCOVER MORE INNOVATIONS FROM 2023.


SEE 2023 INNOVATIONS
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