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Shop the Sale and Save Now.Details
Shop the Sale and Save Now.Details
Hurry! Favorites Selling Fast.Shop Now
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Our Fall Catalog is here.Get Inspired Now
United States
* Track Order
*
*
*
* Artificial Christmas Trees
* Featured
* All Trees
* Best Sellers
* New Arrivals
* Trees on Sale
* Branch Sample Kit
* Storage
* Frosted Trees
* Balsam Hill on TV
* Height
* Under 6 Feet
* 6 - 6.5 Feet
* 7 - 7.5 Feet
* 8 - 9 Feet
* 10 - 14 Feet
* 15 - 30 Feet
* Designed for Ease
* Flip Trees
* Color-changing Lights
* App-Controlled Lights
* Minimal Prep
* Pre-lit
* Realism
* Most Realistic
* Realistic
* Traditional
* Inspiration
* About our Trees
* Choosing a Tree
* Top 10 Trees
* Online Catalog
* Get Branch Samples
Shop Branch Sample Kit
* Christmas Wreaths & Greenery
* Featured
* Best Sellers
* New Arrivals
* Wreaths & Greenery on Sale
* Fresh & Preserved Greenery
* Entertaining for Christmas
* Outdoor Safe
* Our Catalog Favorites
* Explore
* Wreaths
* Garlands
* Storage & Accessories
* Swags & Hanging Baskets
* Potted Trees
* Topiaries & Potted Arrangements
* Inspiration
* Greenery Guide
* How to Decorate Greenery
* Online Catalog
* Christmas Décor
* Featured
* Best Sellers
* New Arrivals
* Christmas Décor on Sale
* Storage & Accessories
* Our Catalog Favorites
* For the Tree
* Ornaments
* Skirts & Collars
* Toppers
* Picks
* Ribbons
* Garlands
* Lights
* Indoor
* Decorative Accents
* Platters & Drinkware
* Tabletop Trees
* Stockings & Holders
* Pillows & Throws
* Accent Trees
* Candles & Scents
* Lighting & Lanterns
* Outdoor
* Yard Decorations
* Lights
* Gift Guides
* Gifts Under $100
* Gifts Under $150
* Gifts Under $200
* Inspiration
* Tree Décor Guide
* Décor Ideas
* Christmas Décor Trends
* Online Catalog
* Our Best-Selling Ornament Storage
Shop Now
* Fall Décor
* Featured
* Best Sellers
* New Arrivals
* Halloween
* New Fall Dried Wreaths
* Fall Finds Under $199
* Entertaining for Thanksgiving
* Pumpkin Patch
* Outdoor Safe
* Our Catalog Favorites
* Wreaths & Greenery
* Fall Wreath Shop
* Garlands
* Swags & Hanging Baskets
* Topiaries & Potted Arrangements
* Storage & Accessories
* Décor
* Decorative Accents
* Lighting & Lanterns
* Candles & Scents
* Inspiration
* Outdoor Decorating Tips
* Thanksgiving Decorating
* Halloween Decorating
* Online Catalog
* Spooky Season Splendor
Shop Halloween Décor
* Gourmet Food & Gifts
* Featured
* Holiday Gourmet Gifts
* Gifts for Christmas
* Gifts for the Host
* Gifts by Price
* Gifts Under $100
* Gifts Under $150
* Gifts Under $200
* Inspiration
* Food Gifting Guide
* Christmas Gifting Tips
* Delectable Treats to Delight All
Get Gourmet Gifts
* Spring Décor
* Featured
* Best Sellers
* Our Catalog Favorites
* Outdoor Oasis
* Trending Flowers
* New Arrivals
* Wreaths & Greenery
* Wreaths
* Garlands
* Swags & Hanging Baskets
* Flower Arrangements
* Topiaries & Potted Flowers
* Storage & Accessories
* Décor
* Decorative Accents
* Lighting & Lanterns
* Candles & Scents
* Gift Guides
* Gifts Under $100
* Gifts Under $150
* Gifts Under $200
* Inspiration
* About Our Flowers
* Outdoor Décor Tips
* Choosing Your Artificial Flowers
* Online Catalog
* Sale
* Featured
* Top Deals
* Final Clearance
* Explore
* Artificial Christmas Trees
* Fall Décor
* Wreaths & Greenery
* Christmas Decorations
* Storage
* Spring Décor
Save up to 40% + Free Shipping Anniversary SaleEnds TomorrowShop Sale
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ORDER HELP
HOW DO I INCLUDE A GIFT MESSAGE WITH MY ORDER?
After choosing a delivery option during checkout, select ”Add a free message
that will be sent when your order ships.” Your complimentary gift message will
be emailed to the recipient when your order ships.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Return or exchange eligible non-perishable products within 30 days of receipt or
before December 25 (whichever comes first). Please use our online customer
service forms to initiate a return or exchange.
Return (Non-perishable): Once your item has been shipped back to us, we will
process your refund less any applicable shipping label fees. We provide prepaid
return shipping labels for a fee of $25 per tree box and $10 per box for all
other products. These fees are waived in the case of damaged or defective
products.
Perishable items (dried and fresh greenery, food) are not eligible for return.
Inspect your purchase and contact customer service to report any damage within 3
days of delivery. Our team will be happy to find a solution to your problem.
Exchange: Exchanges for items of lesser value will be assessed a small exchange
shipping fee. We waive this fee for exchanges for items of equal or greater
value. Please note perishable items are not eligible for exchange.
Though we suggest that you use our prepaid shipping labels for the most seamless
return process, you may use alternate shipping labels at your own cost. If you
use a different shipment method, please make sure to send your item to the
correct return address and contact customer service with your return tracking
information to expedite your refund. If you do not provide us with tracking
information, your refund may be delayed as long as 14 days from when we receive
the return.
Balsam Hill reserves the right to reject items that are ineligible for return,
and to assess an additional return fee. Products ineligible for return include
perishable items, personalized items, items that are damaged due to improper
care or use, and items for which a return has not been authorized. A $75 per box
service fee will be charged for all delivery refusals.
HOW OR WHERE DO I RETURN MY ITEM?
If your product is eligible for return, please contact customer service and we
will email you prepaid return shipping labels and a Return Merchandise
Authorization (RMA) number. All returns must be sent to our designated Balsam
Hill Return Center or our independent returns center in Canada. Returns sent to
any other addresses may be refused or will incur an additional handling charge
of $75 per box.
Balsam Hill Return Center
221 S Franklin Rd., Suite 500
Indianapolis, IN 46219
Astral Logistics Inc.
5605 Timberlea Blvd.
Mississauga, ON, Canada
L4W 2S4
Depending on bank processing times, you should see the return credit in your
account within 3 business days of the credit being issued, but that could be up
to 30 days after we receive your return.
WHAT IF PART OF MY ORDER IS MISSING OR INCORRECT?
If your tracking number shows that your package was delivered, but you did not
receive it, please check around your home and with any neighbors who may have
received your item. If you still cannot locate it, please contact us so we can
coordinate with the shipping carrier to locate your package.
If you believe that part of your order is missing or incorrect, please open all
packages. Sometimes multiple items ship in one box. Please contact us for
assistance with your missing or incorrect orders.
WHAT IF MY PRODUCT’S LIGHTS AREN’T WORKING PROPERLY OR I HAVE A DIFFERENT ISSUE?
Most light issues can be resolved with a few quick troubleshooting steps. You
may also contact us for further assistance from our team.
WHAT IS YOUR WARRANTY POLICY?
Please review our warranty policy or contact us for any questions.
HOW DO I PLACE A WARRANTY CLAIM?
If your product appears to be defective or damaged, please call us
at 888-55-BALSAM (888-552-2572). Our customer support specialists are available
7 days a week between 5am-7pm PT. Live chat is available also, Monday through
Friday, 5am-7pm PT. Please be prepared to share your order number and email
address. From a desktop or tablet, select the chat icon .
We will troubleshoot your issue or place a warranty claim if the product is
eligible.
Warranty service is available via email for damaged décor items, including
foliage. Go to our contact us page and choose “Foliage Support” in the
Warranty/Product Support box in the “How can we help you?” section.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
During checkout you may choose any of the following payment options:
* Credit/Debit Cards from Visa, Mastercard, Discover and American Express
* PayPal
* Apple Pay (on compatible iOS devices)
* Buy Now, Pay Later with PayPal
DO YOU CHARGE SALES TAX?
We are required to collect sales or use tax on orders, unless shipped to:
Delaware, Montana, New Hampshire or Oregon.
If you are in Alabama, we have collected (or will collect) the simplified
sellers use tax on your purchase(s) and the tax will be remitted on your behalf
to the Alabama Department of Revenue. Our program account number in Alabama is
SSU-R010108533.
Canadian customers pay Canadian sales tax at the time their purchase is imported
to Canada. We will collect an amount from you at checkout which we will provide
to your customs broker to remit on your behalf.
DO YOU HAVE ANY RETAIL LOCATIONS?
We have an outlet store in Burlingame, California, and seasonal popup stores in
select Nordstrom department stores around the United States. Balsam Hill +
Nordstrom retail locations
You may also consider ordering a Branch Sample Kit or contact us so one of our
customer loyalty specialists may assist you.
HOW DO I USE A COUPON?
With items in your cart, select the box for “I have a coupon code” under your
order summary. Type the code into the Coupon Code box and select Apply to get an
updated estimated total. Please note that coupons are case sensitive and dashes
must be included. All currently available coupons are posted on our site.
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We use cookies and tracking technologies to make our website easy and meaningful
for you, to provide our services, analyze usage, and to deliver personalized
advertising. To do this, we share information about your use of our site with
our third-party service providers. See our Privacy Policy for more information.
CUSTOMER SUPPORT
CUSTOMER SUPPORT
* FAQ
* Contact Us
* Check Order Status
* Shipping & Orders
* Returns & Exchange
* Warranty
* Email Preferences
* Request a Catalog
* Catalog Unsubscribe
* Do Not Sell My Personal Info
* Business Sales
* Submit a Review
* Accessibility Statement
* Promotion Details
* Avoiding Fraud
RESOURCES & IDEAS
RESOURCES & IDEAS
* Resource Center
* Tree Buyer's Guide
* Branch Sample Kit
* Tree Setup & Storage
* Tree Decorating Ideas
* Designs Seen on TV
* Blog
* Videos
COMPANY INFORMATION
COMPANY INFORMATION
* About Us
* The Balsam Hill Difference
* Store Locations
* In the Media
* Charitable Giving
* Careers
* Terms & Privacy
GET INSPIRED
Discover the latest holiday products and decorating styles.
Sign Up
STAY CONNECTED
FOR EXPERT ADVICE
Call 1.888.55.BALSAM or Contact Us
SHOP WITH CONFIDENCE
* Shipping outside the contiguous US will incur additional shipping fees.
COPYRIGHT © 2023 BALSAM HILL ® ALL RIGHTS RESERVED.
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Be the first to know about new arrivals, special offers, and early sale access.
*For new subscribers only. $40 Off applies to any order of $450 or more. By
signing up to receive email communication, you agree to the Balsam Hill Terms &
Conditions and Privacy Policy.
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