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CRICKET WIRELESS PRIVACY POLICY
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APPLICATION OF POLICY
Effective: April 9, 2022 Previous Version
Your information and your privacy are important – to you and to us. This policy
explains how we use your information and how we keep it safe. Most importantly,
it explains the choices you can make at any time about how your information is
used.
When this Policy applies
This Cricket Wireless Privacy Policy (“Policy”) covers the information generated
when you use or subscribe to Cricket Wireless products, services, apps, websites
or networks to which this Policy is linked. In the Policy, we call them
“Products or Services” for short. They include voice, data, mobile broadband and
other products, services and apps.
This Policy applies to you and anyone who uses our Products or Services under
your account, except where we identify for you that separate Cricket or
affiliate privacy policies or terms and conditions apply. You are responsible
for making sure all users under your account understand and agree to this
Policy.
Here are special circumstances where this Policy may not apply, or may apply in
addition to other policies:
* Some of our affiliates – such as AT&T companies – have their own privacy
policies that apply to data they collect from products, services and apps
they provide. Any data collected subject to this Policy that is shared with
those affiliates will still be protected consistent with this Policy.
* Some areas both inside and outside of the United States - for example
California and the European Union - require us to adopt different policy
terms and commitments in accordance with local laws.
* In certain cases, when you’re using your Cricket Products or Services, other
companies may be collecting information, so your information may be covered
by this Policy and other privacy policies at the same time. Here are some
examples: if you purchase one of our Products or Services from a retailer; if
you use our services to connect to a social networking service or another
company’s Wi-Fi network; or if you provide your information to another
company through a co-branded website, app or service controlled by the other
company. In those cases, any information you provide to those companies may
be subject to just their policy, or subject to both their policy and ours.
* If you are a Cricket business customer, we may have written Product or
Service agreements that contain specific provisions about confidentiality,
security or handling of information. When one of those agreements differs
from or conflicts with this Policy, the terms of those agreements will apply
instead. In all other instances, the terms of this Policy apply.
The information we collect
We collect information about you and how you’re using our Products or Services
along with information about your devices and equipment. This may include
performance information, along with web browsing and location information.
Here are detailed examples of types of information we collect from our Products
or Services:
* Account information includes things like contact and payment information,
service-related details and history and similar information, including
Customer Proprietary Network Information. It also includes technical,
equipment and usage information that relate to the services, products,
websites and networks we provide you.
* Web browsing and app information includes things like the websites you visit
or mobile apps you use, on or off our networks. It includes internet
protocol addresses and URLs, pixels, cookies and similar technologies, and
identifiers such as advertising IDs and device IDs. It can also include
information about the time you spend on websites or apps, the links or
advertisements you see, search terms you enter, items identified in your
online shopping carts and other similar information.
* Equipment Information includes information that identifies or relates to
equipment on our networks, such as type, identifier, status, settings,
configuration, software or use.
* Network performance and usage information includes information about our
networks, including your use of Products or Services or equipment on the
networks, and how they are performing.
* Location information includes your street address, your ZIP code and where
your device is located. Location information is generated when the devices,
Products or Services you use interact with cell towers, Wi-Fi routers,
Bluetooth services, access points, other devices, beacons and/or with other
technologies, including GPS satellites.
How we collect your information
We collect your information in 3 ways:
* You give it to us when you make a purchase, set up an account or otherwise
directly communicate with us.
* We automatically get it when you use, or your device uses, our Products or
Services. For example, we use network tools to collect information like call
and text records and the web browsing information we describe in this Policy.
* We get it from outside sources like credit information, marketing mailing
lists and commercially available geographic and demographic information,
along with other available information, such as public posts to social
networking sites.
How we use your information
We use your information to power our services and to improve your experiences.
We use your information to provide, support, improve, protect, analyze and bill
for our products, service and network; to communicate with you about your
service, products or apps; to market our services; to detect and avoid fraud;
for advertising; and for research purposes.
Here are examples of ways we use your information:
* Providing our Products and Services.
* Contacting you.
* Improving your experience and protecting the Products and Services we offer.
This includes things like customer care, network security, verifying or
authenticating your identity, detecting and preventing fraud, billing,
authorizing transactions and the development of future Products and
Services.
* Helping us plan, deploy, improve, protect and defend our network
infrastructure, protecting our property and legal rights, and for other
lawful purposes.
* Understanding the Products, Services and offers that you, and other Cricket
customers with whom you call and text and interact, might enjoy the most. We
do not use the content of your texts, emails or calls for marketing or
advertising.
* Creating engaging and customized experiences and offering new or improved
Products and Services or offers. This is based on things like the information
we’ve collected and our research, development and analysis.
* Designing and delivering advertising and marketing campaigns to you and
others and measuring their effectiveness. See Your Privacy Choices and
Controls for more information about how your information is used for
advertising and marketing programs and your choices and controls for such
use.
* Delivering or customizing products and the content you see, including
advertisements, articles, videos, and marketing materials.
* Creating aggregate business and marketing insights, and helping companies
develop aggregate insights to improve their business (for instance, to market
their products and services).
* For security purposes, including preventing and investigating illegal
activities and violations of our Terms, Use Policies and other service
conditions or restrictions.
How we share your information
* We share it with your permission.
* We share it across affiliate companies.
* We share it with non-affiliate companies or entities as explained in this
Policy. For more details about how your information may be shared for
advertising and marketing see Your Privacy Choices and Controls.
Sharing information across the affiliates: Cricket is an AT&T company and we
share your information with AT&T and other companies in the AT&T family for a
variety of purposes, including the marketing of Products and Services to you.
Cricket already offers you certain choices and controls about Marketing and
Advertising. Our affiliates are required to honor your choices and controls
elections in order to use informaton they may receive from Cricket for their
advertising or marketing purposes. If you are also an AT&T customer, making a
choice per this Policy will not change any existing choices you may have made
separately with AT&T. For information collected under this Policy, we require
the affiliate to use, share, and protect the information consistent with this
Policy including honoring your communications preferences for first-party
marketing of their products and services, your advertising consents and your
California Data Rights. We may also combine information from your Cricket
Products or Services that identifies you personally with data that comes from an
app or affiliate that has a different privacy policy. When we do that, our
Policy applies to the combined data set.
Sharing information with non-affiliated companies that provide services for us
or for you: We share information that identifies you personally with vendors
that perform services for us or that support Products or Services provided to
you, including marketing or ad delivery services. We do not require consent for
sharing with our vendors for these purposes. We do not allow those vendors to
use your information for any purpose other than to perform those services, and
we require them to protect the confidentiality and security of data they get
from us in a way that’s consistent with this Policy.
Sharing information with non-affiliated companies to enable third party services
to you: We may share information with non-affiliated companies for their
purposes to provide you services such as verifying or authenticating your
identity, detecting fraud, protecting your financial accounts, and authorizing
transactions. We do not allow those non-affiliated companies to use it for any
purpose other than to perform those services, and we require them to protect the
confidentiality and security of data they get from us in a way that’s consistent
with this Policy. You are in control of this sharing and can opt out by texting
“STOP” to 288-BLOCK (288-25625) or text “RESUME” to restart sharing at any time.
Sharing information with other non-affiliated companies or entities: There are
also times when we provide information that identifies you personally to other
companies and entities, such as government agencies, without your consent, but
where authorized or required by law. Reasons to share include:
* Complying with court orders, subpoenas, lawful discovery requests and as
otherwise authorized or required by law. Like all companies, we are required
by law to provide information to government and law enforcement agencies, as
well as parties to civil lawsuits. You can find out more about this in our
Transparency Report.
* Detecting and preventing fraud.
* Providing or obtaining payment for your service.
* Routing your calls or other communications.
* Ensuring network operations and security.
* Notifying, responding or providing information (including location
information) to a responsible governmental entity in emergency circumstances
or in situations involving immediate danger of death or serious physical
injury.
* Alerting the National Center for Missing and Exploited Children to
information concerning child pornography of which we become aware through the
provision of our services.
* Enforcing our legal rights, protecting our network and property or defending
against legal claims.
* Providing name and number information for wireless caller ID and related
services. This means a person receiving a call can see the name and number of
the caller.
Sharing Metrics Reports with non-affiliated companies: Sometimes the services
you enjoy from us directly involve other businesses. For example, we or our
affiliates may be paid by an advertiser to deliver an advertisement or by a
business customer to provide its employee with a service. Or, we or our
affiliates may collect information, including location and web browsing data,
from visitors to sites where we or our affiliates may provide Wi-Fi services. We
may use or share information that doesn’t identify you personally to provide
metrics reports to our business customers and service suppliers. We may also
share it with advertising and other companies to deliver or assess the
effectiveness of advertising and marketing campaigns.
Sharing information for research: We may share information that doesn’t identify
you personally with other companies and entities for research. When we share
this information, we require companies and entities to agree not to attempt or
to allow others to use it to identify individuals. Our agreements will also
prevent businesses from reusing or reselling the information and require that
they will handle it in a secure manner, consistent with this Policy.
Sharing Aggregate Insights: We may share with third parties insights about
Cricket’s operations, network or services derived from aggregated customer data
(data grouped so as not to identify you personally).
Sharing information with affiliates and non-affiliate companies for advertising
and marketing programs: We may share information with affiliates and with
non-affiliate companies to deliver or assess effectiveness of advertising and
marketing campaigns as described in the Your Privacy Choices and Controls
section.
Sharing information to support location services: Location services rely on,
use or incorporate the location of a device to provide or enhance the service.
Location services may collect and use or share location information to power
applications on your device (those that are pre-loaded or those that you chose
to download), such as mapping and traffic apps, or other location services you
subscribe to. Cricket will not share your location information for location
services without your consent (to us or a company providing you service), except
as required by law. If you purchase location services from another company,
such as a medical alerting device, the use or disclosure of location information
is governed by the agreement between you and the service provider, including any
applicable privacy policy of the service provider, and is not governed by this
Policy. In other cases – for example parental controls services - the account
holder for the location services, instead of a user, may initiate or subscribe
to the location services and provide the required consent.
Your Privacy Choices and Controls
You can manage your privacy choices about how we contact you and how we use or
share your information. You also have choices about how certain third parties
and advertisers use your information, including how we use and share your
information for advertising, marketing and analytics.
Communication preferences
Sometimes we have offers or programs that may interest you. We’d like to be able
to tell you about these. You can manage how we do it. You can opt-out of
marketing and advertising programs, but we still may contact you with service
and non-marketing messages.
* Email: To opt-out of marketing emails, you can click on Customer Choices and
Controls - Email or click the unsubscribe link in the marketing emails.
* Text messages: Opt-out of our marketing text messages by replying "stop" to
any message. You can also opt-out at Customer Choices and Controls. As
required or allowed by law, even if you opt-out, we may continue to contact
you with automated messages at the telephone number issued by us for service
and non-marketing information about your service. For example, we may remind
you about your plan features or we may need to let you know about a problem
with your wireless service.
* Consumer telemarketing: Ask to be removed from our consumer telemarketing
lists by sending an e-mail to privacypolicy@cricketwireless.com, or writing
to us at Cricket Privacy Policy, 1025 Lenox Park Blvd. NE, Atlanta, GA 30319.
You also can ask the Cricket representative to remove you from our
telemarketing lists when you receive a marketing or promotional call from us.
National Do Not Call Registry: The FTC maintains a National Do Not Call
Registry at donotcall.gov, and some states in the United States may maintain
their own Do Not Call Registry. Putting your number on these registries also
may limit our telemarketing calls.
* Automated messages: In some cases, we will ask for your permission to send
you automated calls or messages to your mobile phone. To opt-out of these
calls or messages from us, go to Customer Choices and Controls. As required
or allowed by law, even if you opt-out, we may continue to contact you with
automated calls or messages at the telephone number issued by us for certain
important informational messages about your service. For example, we may need
to let you know about a problem with your wireless service.
* Postal mail: To limit postal mail solicitations, you can opt out at Customer
Choices and Controls - Postal Mail. You’ll still receive legal notices,
product updates and other similar correspondence, and you may still receive
some promotional mailings.
Choices about how we use and share your information for advertising, marketing
and analytics
You have choices about whether your information is used or shared in our
programs that provide you with marketing and advertising tailored to your
interests and for aggregate analytics. As your provider of communications and
internet services, our collection and use of information operates independently
in many cases from the user controls and settings on your device, through your
operating system, or on third-party websites or apps.
Online behavioral advertising: Online behavioral advertising is automated,
customized advertising that you see when using online services, like ads in
mobile apps or on websites. Those ads are served to you based on inferences
about your interests. Those interests are determined from data collected about
you, whether by Cricket or other parties.
* We work with ad companies that may serve ads for us, and for others, across
your use of online services. These companies may use cookies, mobile
advertising identifiers, and other technologies to collect information about
your use of our websites and apps and other websites and apps. This
information may be used to, among other things, analyze and track online
activities and deliver ads and content tailored to your interests as part of
our advertising programs, such as Relevant Advertising.
You can opt-out of online behavioral advertising from companies who participate
in the Digital Advertising Alliance by going to their Consumer Choice Page or
selecting this icon when you see it on an online ad. To limit collection of data
on websites that may be used for advertising, you can manage cookies on your
computer. To learn more about controlling cookies,
visit http://www.AboutCookies.org. If you change computers, devices, web
browsers or you delete cookies, you will need to-opt out of online behavioral
advertising again. Please note that our collection of web browsing information
works independently of your web browser's privacy settings with respect to
cookies and private browsing. In addition, we don’t currently respond to Do Not
Track and similar signals.
Relevant Advertising: Relevant Advertising uses information to deliver ads that
we think you might be interested in on websites, apps and other properties,
sites, or services. This program is used to tailor the ads you see to match your
interests. It doesn’t give you more advertising – it just makes the ads you see
more likely to be relevant to you. If you don’t want to receive Relevant
Advertising, you may opt-out by going to Customer Choices and Controls.
* Information we use for Relevant Advertising: In this program, we use
information about your use of our products or services, information we get
from companies like our advertising partners, and demographic information
like ZIP code and age range to deliver or assess effectiveness of advertising
and marketing campaigns. We use the information we collect about you, like
your TV viewing, your location, or information about the apps you use or the
websites you visit to place you into demographic or interest categories like
“sports enthusiast” or “coffee lover.” We do not use or share sensitive
information such as medical conditions or diagnosis or financial account
records to target ads. We don’t use or share the content of your texts,
emails or calls for marketing and advertising. Nor do we use or share
information you provide to encrypted websites.
* Information we share in Relevant Advertising: We may share non-sensitive
information, such as your device information, information from companies like
our advertising partners, and demographic information like your age range,
gender, and ZIP code. We may share this information with third parties, such
as advertisers, programmers and networks, social media networks, analytics
firms, ad networks, and other similar companies that are involved in creating
and delivering advertisements. When we share that information, we combine it
with an identifier like a device or ad ID (such as Apple or Android Ad ID).
* Information we don’t share in Relevant Advertising: We don’t share
information about your individual web browsing. Nor will we share the precise
location of your device, Customer Proprietary Network Information, full date
of birth, credit card information, or driver’s license number. When we share
information with third parties, we won’t share your name or identify you by
anything other than an identifier, like a device or ad ID.
External Marketing and Analytics:
We may use or share information that does not identify you personally to help
our business customers develop aggregate insights that improve their businesses.
This information may be combined with other information, such as demographic
information or an identifier like a device ID or Ad ID. We require that your
information be used only to develop aggregate insights that will improve
products and services. In addition, we require anyone who receives this data to
agree they will only use it for aggregate insights, won’t attempt to identify
any person or device using this information, and will handle it in a secure
manner, consistent with this Policy.
If you don’t want your information included in External Marketing and Analytics,
you can opt-out by going to Customer Choices and Controls.
Other Choices
* Customer Proprietary Network Information: You can opt-out or go to C for more
information about Customer Proprietary Network Information and your choices
about our use of that information for marketing purposes.
* Cricket Call Defense: Cricket Call Defense is enabled on your line if you
have an HD Voice capable device. This product helps to automatically block
potential fraud calls and will notify you of suspected spam calls if you are
in an HD Voice coverage area. You can opt-out of this service by logging into
My Account online or the myCricket app to disable Cricket Call Defense in
your settings.
Security
We work hard to safeguard your data using a range of technological and
organizational security controls.
We maintain and protect the security of computer storage and network equipment,
and we use security procedures that require employees to authenticate themselves
to access sensitive data. We also limit access to personal information only to
those with jobs requiring such access. We require callers and online users to
authenticate themselves before providing account information.
No security measures are perfect, however. We can’t guarantee that your
information will never be disclosed in a manner inconsistent with this Policy.
If a breach were to occur, we will notify you as required by applicable law.
Data storage, transfer, retention and accuracy
We take steps to ensure that data is processed according to this Policy and to
the requirements of applicable law of your country and of the additional
countries where the data is subsequently processed.
Data we collect may be processed and stored in the United States or in other
countries where we or our affiliates or service providers process data.
When we transfer personal data from the European Economic Area to other
countries, we use a variety of legal mechanisms to help ensure all applicable
laws, rights and regulations continue to protect your data.
We keep your information as long as we need it for business, tax or legal
purposes. After that, we destroy it by making it unreadable or indecipherable.
Need to update your information? We’re happy to help you review and correct the
information we have on your account records. For more information, please see
the Contact Us section of this Policy.
Other privacy information
Changes in ownership or to the Policy
Information about our customers and users, including information that identifies
you personally, may be shared and transferred as part of any merger,
acquisition, sale of company assets or transition of service to another
provider. This also applies in the unlikely event of an insolvency, bankruptcy
or receivership.
We may update this Policy as necessary to reflect changes we make and to satisfy
legal requirements. We’ll notify you via a text message, email or post a
prominent notice of material changes at www.cricketwireless.com. We’ll give you
reasonable notice before any material changes take effect.
Information specific to children
We don’t knowingly collect personally identifying information from anyone under
the age of 13. Unless we have parental consent, we will not contact a child
under the age of 13 for marketing purposes. We and our advertising partners may
collect, use or share information about customers who log onto our websites as
described in the information we collect, how we collect your information, how we
use your information and how we share your information sections of this Policy.
Here is the option to opt out of online behavioral advertising by advertising
partners who collect information from our sites and participate in the Digital
Advertising Alliance.
Information collected from devices or services purchased by adult subscribers
that are used by children without our knowledge will be treated as the adult's
information under this Policy.
You may e-mail us at privacypolicy@cricketwireless.com or write to us at Cricket
Privacy Policy, 1025 Lenox Park Blvd. NE, Atlanta, GA 30319 with any questions
or concerns you may have about our privacy policy as it relates to children.
Our affiliate has developed safety and control tools, expert resources and tips
designed to help you manage technology choices and address online safety
concerns. Please go to AT&T Screen Ready for more information.
Your Nevada Privacy Rights
Effective October 1, 2021
We comply with the requirements of the Nevada Privacy law, which provides
residents with choices regarding how we share information.
Nevada Covered Personal Information (“Nevada PI”) includes personally
identifiable information about a Nevada consumer collected online, such as an
identifier that allows the specific individual to be contacted. Nevada PI also
includes any other information about a Nevada consumer collected online that can
be combined with an identifier to identify the specific individual.
The Nevada PI We Collect and Share
For information regarding the categories of Nevada PI we collect, please see the
information we collect section of this Policy.
In addition, for information regarding the categories of third parties with whom
we may share Nevada PI, and those that may collect Nevada PI regarding your
online activities over time, please see the how we share your information
section of this Policy.
Your Rights under Nevada’s Privacy Law
You can ask us not to sell your Nevada PI by visiting our Do Not Sell page or by
contacting us at 844-246-1628.
Once we receive and verify your request, we will not sell this information
unless you later allow us to do so.
Your California Privacy Rights and other Information for our California
customers
Website data collection: We don’t knowingly allow other parties to collect
personally identifiable information about your online activities over time and
across third party websites for their own use when you use our websites and
services, unless we have your consent.
Do Not Track notice: We don’t currently respond to Do Not Track and similar
signals. Please go to All About Do Not Track for more information.
California customers have the right, in certain circumstances, to request
information about whether a business has disclosed personal information to any
third parties for their direct marketing purposes. You have the right to opt-out
of our disclosing your information to third parties for their marketing
purposes. If you have questions, you may contact us
at privacypolicy@cricketwireless.com, or write to us at Cricket Privacy Policy,
1025 Lenox Park Blvd. NE, Atlanta, GA 30319.
California Consumer Privacy Act (CCPA)
CCPA Personal Information (CCPA PI) is defined by California law as information
that identifies, relates to, describes, is capable of being associated with, or
could reasonably be linked, directly or indirectly, with California consumers or
households.
The Information We Collect and Share
We want to provide our customers with the information they need to exercise
their rights over their CCPA PI. Here is information about the CCPA PI we have
collected from and shared about consumers over the past year.
Information We Collected From Consumers
The CCPA identifies a number of categories of CCPA PI. In the year before the
date this Policy was issued, we collected these categories of CCPA PI:
* Address and other identifies - such as name, postal address, email address,
account name, or other similar identifiers.
* Unique and online identifiers - IP address, device IDs, or other similar
identifiers.
* Commercial information – such as products or services purchased, obtained, or
considered, or other purchasing or consuming histories or tendencies.
* Internet or other electronic network activity information - such as browsing
history, search history and information regarding an individual’s interaction
with an internet website, application, or advertisement.
* Video Footage (e.g., CCTV); Audio Recordings.
* Location Information.
* Biometric Information, such as unique biological pattern or characteristic or
other unique physical or digital representation of biometric data, that is
used to identify a specific individual.
* Inferences drawn from CCPA PI, such as individual profiles, preferences,
characteristics, behaviors.
We collected the above categories of CCPA PI for the following purposes:
* Performing services on behalf of the business, such as customer service,
processing or fulfilling orders, and processing payments.
* Auditing customer transactions.
* Fraud prevention and authentication/ID verification.
* Debugging errors in systems.
* Marketing and advertising.
* Internal research, analytics and development – e.g., user preference
analytics.
* Developing, maintaining, provisioning or upgrading networks, services or
devices.
We collected the above categories of CCPA PI from the following sources:
* Directly from you – such as contact and billing info and customer service
interactions.
* Generated by your use of our services – such as technical, equipment and
usage information.
* Social media sites and other online platforms.
* Other companies – such as vendors, marketing firms and other AT&T companies.
* Publicly available sources – such as public records.
Information We Shared About Consumers
Over the past year, we may have shared these categories of CCPA PI with
providers who provide services for us, like processing your bill:
* Address and other identifiers – such as name, postal address, email address,
account name, or other similar identifiers.
* Unique and online identifiers – IP address, device IDs, or other similar
identifiers.
* Commercial information – such as products or services purchased, obtained, or
considered, or other purchasing or consuming histories or tendencies.
* Internet or other electronic network activity information - such as browsing
history, search history and information regarding an individual’s interaction
with an internet website, application, or advertisement.
* Video Footage (e.g., CCTV); Audio Recordings.
* Location Information.
* Biometric Information (see above)
* Inferences drawn from CCPA PI, such as individual profiles, preferences,
characteristics, behaviors.
We may have shared each of the above categories of CCPA PI with the following
categories of third parties who perform services on our behalf:
* Product and services delivery.
* Marketing services.
* Cloud storage.
* Billing and payment processing.
* Fraud prevention and authentication/identity verification entities.
* Analytics.
The CCPA defines “sale” very broadly and includes the sharing of CCPA PI for
anything of value. According to this broad definition, in the year before the
date this Policy was issued, a ‘sale’ of the following categories of CCPA PI may
have occurred:
* Unique and online identifiers – IP address, device IDs, or other similar
identifiers.
* Internet or other electronic network activity information - such as browsing
history, search history, and information regarding an individual’s
interaction with an internet website, application, or advertisement.
* Inferences drawn from CCPA PI, such as individual profiles, preferences,
characteristics, behaviors.
We may have sold each of the above categories of CCPA PI to the following
categories of third parties:
* Analytics and measurement providers.
* Companies involved in marketing and advertising.
* Affiliates.
Your Right To Request Disclosure Of Information We Collect And Share About You
We are committed to ensuring that you know what information we collect. You can
ask us for the following information:
* The categories and specific pieces of your CCPA PI that we’ve collected.
* The categories of sources from which your CCPA PI was collected.
* The purposes for collecting or selling your CCPA PI.
* The categories of third parties with whom we shared your CCPA PI.
We are also committed to ensuring that you know what information we share about
you. You can submit a request to us for the following additional information:
* The categories of CCPA PI we’ve sold about you, the third parties to whom
we’ve sold that CCPA PI, and the category or categories of CCPA PI sold to
each third party.
* The categories of CCPA PI that we’ve shared with service providers who
provide services for us, like processing your bill; the categories of third
parties to whom we’ve disclosed that CCPA PI; and the category or categories
of CCPA PI disclosed to each third party.
To exercise your right to request the disclosure of your CCPA PI that we collect
or share, either visit our CCPA FAQs or contact us at 844-246-1628. These
requests for disclosure are generally free.
Your Right To Request The Deletion Of CCPA PI
Upon your request, we will delete the CCPA PI we have collected about you,
except for situations when that information is necessary for us to: provide you
with a good or service that you requested; perform a contract we entered into
with you; maintain the functionality or security of our systems; comply with or
exercise rights provided by the law; or use the information internally in ways
that are compatible with the context in which you provided the information to us
or that are reasonably aligned with your expectations based on your relationship
with us.
To exercise your right to request the deletion of your CCPA PI, either visit our
CCPA FAQs or contact us at 844-246-1628. Requests to delete your CCPA PI are
generally free.
Your Right To Ask Us Not To Sell Your CCPA PI
You can always tell us not to sell your CCPA PI by visiting us at /donotsell or
contacting us at 844-246-1628.
Once we receive and verify your request, we will not sell your CCPA PI unless
you later allow us to do so. We may ask for your permission to resume sale of
your CCPA PI at a later date, but we will wait at least 12 months before doing
so.
YOUR RIGHT TO VIEW CCPA METRICS FOR THE PRIOR CALENDAR YEAR
You may review information about the company’s CCPA data requests for the prior
calendar year by visiting the CCPA metrics page.
Verification of Identity – Access or Deletion Requests
Password Protected Account. If you maintain, or are eligible to maintain, a
password-protected account with us, you may submit an access or deletion request
by authenticating yourself with a password the way you normally would when you
access the account. You’ll have to authenticate yourself again to access your
data or complete deletion.
Former Accountholders and Non-Accountholders (without a Password Protected
Account). If you do not have a password protected account, we will ask you to
verify your identity using our mobile verification process. This process
captures an image of your identity document, such as your driver’s license, and
compares it to a self-photo you submit. We will only use this information to
verify your identity. We will delete it after the time expires allowed by the
CCPA to process and respond to your request.
If we cannot verify your identity, we will not be able to respond to your
request. We will notify you to explain.
Authorized Agents
You may designate an authorized agent to submit requests on your behalf. Your
agent will need a valid power of attorney or written permission signed by you.
If the agent relies on written permission, we’ll need to verify the agent’s
identity. We may also contact you directly to confirm the permission. Your
authorized agent can submit your requests by calling us at 844-246-1628.
We Don’t Mind If You Exercise Your Data Rights
We are committed to providing you control over your CCPA PI. If you exercise
any of these rights explained in this section of the Policy, we will not
disadvantage you. You will not be denied or charged different prices or rates
for goods or services or provided a different level or quality of goods or
services.
Consumers Under 16 Years Old
As of the effective date of this Policy, we do not have actual knowledge that we
sell CCPA PI of consumers under 16 years of age. If we collect CCPA PI that we
know is from a child under 16 years old in the future, we will not sell that
information unless we receive affirmative permission to do so. If a child is
between 13 and 16 years of age, the child may provide that permission.
Any customer who wishes to request further information about our compliance with
these requirements, or who has questions or concerns about our privacy practices
and policies, can email us at privacypolicy@cricketwireless.com, or write to us
at Cricket Privacy Policy, 1025 Lenox Park Blvd. NE, Atlanta, GA 30319.
Customer Proprietary Network Information (CPNI)
CPNI is information about your telecommunications and VoIP (internet phone)
services from us, including what plans you subscribe to, how you use these
services and details such as who you have called. Your telephone number, name
and address are not considered CPNI. We use CPNI internally and share it
outside Cricket only when conforming with applicable regulations and orders of
the Federal Communications Commission.
We do not share CPNI with anyone outside of the Cricket affiliates defined above
or our authorized agents or vendors without your consent, with the following
authorized exceptions: Court orders; as authorized by law; fraud detection; to
provide your service and route your calls; for network operations and security;
aggregate (grouped) information and information that doesn’t identify you
personally.
We do use your CPNI internally. We may share information about our customers
among the Cricket affiliates and our agents to offer new or enhanced services or
promotions. We can also use your CPNI for the purpose of turning it into
aggregate data or information that does not personally identify you.
It is your right and our duty under federal law to protect the confidentiality
of your CPNI.
If you don’t want us to use your CPNI internally for things like offers, you can
opt-out. You can change your mind on the use of your CPNI and deny or withdraw
access at any time.
If you choose to restrict our use of your CPNI, it won’t affect your ability to
use any of your services. If you restrict your CPNI use, you may still get
marketing from us, but it won’t be based on using your CPNI.
How to contact us about this Policy
Contact us at either of these addresses for any questions about this Policy.
* Email us at privacypolicy@cricketwireless.com .
* Write to us at Cricket Privacy Policy, 1025 Lenox Park Blvd. NE, Atlanta, GA
30319.
For questions not related to privacy Contact our Customer Service team. You also
can access your online account for additional service options.
If you are not satisfied with our resolution of any dispute, including with
respect to privacy or data-use concerns, please review a description of our
dispute resolution procedures at
https://www.cricketwireless.com/legal-info/dispute-resolution-by-binding-arbitration.html.
You also have the option of filing a complaint with the FTC Bureau of Consumer
Protection, using an online form, or by calling toll-free 877.FTC.HELP ((877)
382.4357; TTY: (866) 653.4261). Other rights and remedies also may be available
to you under federal or other applicable laws.
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