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1 forms found in the DOM

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          <div class="popup-info"><span>i</span>
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              <div>A customer is a unique user of your support.</div>
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</form>

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Automate multilingual CX in 5 steps ⟶
Automate multilingual CX in 5 steps


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AI-enabled patient experience for a healthcare provider in Philippines

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Articles
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Case Studies
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Comparison
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Guides
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Videos
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Latest Resources
Case Study
Philippines
AI-enabled patient experience for a healthcare provider in Philippines
Article

Empowering regulators from the Philippines to Rwanda with AI consumer protection
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AI-based crypto trading experience and protection
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AICX for

Energy Commissions


PROTO CX AUTOMATION FOR ENERGY COMMISSIONS

Energy regulators deploy Proto’s AI Customer Experience (AICX) solution to
improve access to consumer protection across language, geography, and gender.

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RAISE THE MARKET STANDARD

Innovate by example and encourage the energy sector to adopt inclusive customer
support.

MONITOR NEW OPERATORS

Mandate energy providers with short track-records to use the commission's
customer support technology.

INCREASE TRUST IN THE STATE

Empower energy consumers with an effective recourse method and the mediating
power of the state.

READ Article
ARTICLE








CASE STUDY






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CASE STUDY






READ STUDY


AICX Platform


24/7 X 365 CONTACT CENTER AUTOMATION

Proto's AICX platform automates 100% of contact centre operations with chatbots,
livechat, ticketing, CRM and analytics, and hybrid hosting.

Chatbots
Livechat
Tickets
Customers
Hosting
Add-Ons



Integrated Apps
Africa's Talking
Africa's leading API platform for SMS and more with 80,000 developers.
Bitrix24
Messaging, CRM, and data sharing for mid-market contact centers.
FreshChat
Sales messaging platform for outreach across web, mobile and social media.
Intercom
Customer service platform with agent-based livechat, ticketing and CRM.
LINE
Japan, Thailand, and Taiwan's leading messaging app with 700M users.
LiveChat
Customer service software with online chat, help desk, and web analytics.
Messenger
The world's second most popular messaging app with 1.3B users.
Microsoft Teams
Workspace chat, videoconferencing, and data sharing for enterprise.
SMS
The messaging system for feature phone users across the Global South.
Telegram
Heavily encrypted messaging app with 500 million users.
Twilio
The world's leading API platform for SMS and more with 5M developers.
Twitter
The world's leading microblogging app with 330M users.
Viber
Eastern Europe and Asia's preferred messaging app for 260M users.
Webchat
Proto's webchat with customised branding for business websites.
Webhook
Proto's CX automation webhook for external livechat tools.
WhatsApp
The world’s leading messaging app with 2B users.
Winnow
Proto's web scraping partner for public sentiment analysis.
Zalo
Vietnam's leading messaging app with 100M users.
Zendesk
Customer service platform with agent-based livechat, ticketing and CRM.



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ROI Calculator


ACHIEVE SAVINGS WITH PROTO

Estimate your return-on-investment in the first year with Proto AICX. Results
are based upon averaged client data.

AVERAGE VALUES

Chats / Month
Cost / chat ($)
Wait / Chat (mins)
calls / month
cost / call ($)
wait / call (mins)
emails / month
cost / email ($)
wait / email (mins)
Customers / Month
i
A customer is a unique user of your support.


THE RESULTS


4,875

Contacts deflected / month


542,438

Minutes of reduced customer
wait time / month


13,875

Contact centre savings / month


207

Return on investment
in first year of Proto AICX

book demo

The AICX calculator is an estimate.
Your actual results may differ.

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Gaming Commissions
Central Banks
Total Solution
Scalable CX automation with a single platform, starting free for 250 customers /
month.

CONSUMER PROTECTION
AI citizen experiences for processing consumer complaints across regulated
industries.

Financial Inclusion
AI customer experiences for reaching the under-banked in their local languages.

eGov Compliant
Built in partnership with global regulators and development agencies to ensure
citizen benefit.
Data Security
Compliant with SOC2 and ISO 27001 personally identifiable information protection
standards.
Total Solution
Scalable CX automation with a single platform, starting free for 250 customers /
month.

CONSUMER PROTECTION
AI citizen experiences for processing consumer complaints across regulated
industries.

Financial Inclusion
AI customer experiences for reaching the under-banked in their local languages.

eGov Compliant
Built in partnership with global regulators and development agencies to ensure
citizen benefit.
Data Security
Compliant with SOC2 and ISO 27001 personally identifiable information protection
standards.
Total Solution
Scalable CX automation with a single platform, starting free for 250 customers /
month.






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CUSTOMERS

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