www.edfenergy.com
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Submitted URL: https://u32177786.ct.sendgrid.net/ls/click?upn=0UpjqrIiRI4YYMe7moEZOMqirAdAL-2F6tevcrZECovagy5GIVLNqfYbqMW-2Flxksr2crG58iojhd-2FIx...
Effective URL: https://www.edfenergy.com/help-support
Submission: On December 07 via manual from GB — Scanned from GB
Effective URL: https://www.edfenergy.com/help-support
Submission: On December 07 via manual from GB — Scanned from GB
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<div><p><span class="grey-body-text">Here are some of our most common questions.</span></p>
<p><a href="https://www.edfenergy.com/help-support/faq/reasons-why-your-meter-readings-may-be-incorrect?steps=23244-24511-24506-24625#node-25466">Top reasons why your meter reading(s) may be incorrect</a></p>
<p><a href="https://www.edfenergy.com/for-home/help-centre/faq/smart-pay-you-go?steps=23147#chapter-23302-2">How do I top up my smart Pay As You Go meter?</a></p>
<p><a href="/home/help-centre/faq/whats-log-code-and-how-does-it-work?steps=22645-22704-22703-20111#node-20111">How do I log in to MyAccount without password?</a></p>
<p><a href="https://www.edfenergy.com/for-home/help-centre/faq/i-pay-direct-debit?steps=23147-23136#chapter-23133-2">How does Direct Debit with regular monthly payments (Budget Direct Debit) billing work?</a></p>
<p><a href="https://www.edfenergy.com/for-home/help-centre/faq/how-do-i-contact-edf">How do I contact EDF?</a></p></div>
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</form>Text Content
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* Tariff Information
* Moving home
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* Air source heat pumps
* Gas boilers
* Boiler Cover
* Electric heating
* Air conditioning
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Solar panels homepage
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* Feed-in tariff
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Energy efficiency homepage
* Insulation
* ECO scheme
* Energy Performance Certificate
* Heating advice
* Energywise blog
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* Smart meter in home display guides
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* Electricity tariffs for cars
* Home charge points
* Car leasing
* Cost vs petrol
* * Charging advice
* How electric cars work
* Government grants
* Road and company car tax
* Benefits of electric cars
* Help and support
Help and support homepage
* Contact us
* Emergency contact
* Warm Home Discount
* Priority services
* * Ways to pay your bill
* Prepayment meter
* Making a complaint
* For business
* Get a quote
Get a quote homepage
* Get a quote
* Compare tariffs
* Developers / new connections
* Energy brokers
* Manage your account
Manage your account homepage
* MyAccount login
* Submit meter reading
* Contract renewals
* Moving or adding a location
* How to pay your bill
* Smart meters
* Energy tariffs
Energy tariffs homepage
* Compare tariffs
* T&Cs / prices
* Help, advice and support
Help, advice and support homepage
* Contact us
* Frequently asked questions
* Making a complaint
* Gas and elec emergencies
* Electric vehicles
Electric vehicles homepage
* Leasing
* Charging infrastructure
* EV salary sacrifice
* Air conditioning units
* Large business
* Net Zero for business
Net Zero for business homepage
* Net Zero energy solutions
* Solar
* Carbon offsetting
* Buying energy
Buying energy homepage
* Energy sources
* Fixed price electricity contracts
* Flex purchasing
* Renewable
* Ask for a quote
* Selling energy
Selling energy homepage
* PPA
* Renewable certificates
* Contract management
* Get in touch
* Metering and infrastructure
Metering and infrastructure homepage
* Electric Vehicle chargers
* New connections and disconnections
* Metering services
* Smart and AMR
* Existing customers
Existing customers homepage
* MyBusiness
* Billing and payments
* Meter readings
* Energy view
* * Renew your contract
* Partner Hub
* Help and support
Help and support homepage
* Business FAQ
* Contact us
* Making a complaint
* Glossary
* Talk Power
Talk Power homepage
* Talk Power blogs
* Talk Power webinars
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* How we generate electricity
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* Wind power
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TROUBLESHOOT
HAVE A PROBLEM THAT NEEDS FIXING?
* Help to pay and manage your bills
* Payments
* Meter and meter readings
* Smart Pay As You Go Meter
* No energy supply or disconnection
* Smart in-home display or device
* MyAccount and app
* Your boiler, heater or insulation
HELP TOPICS
HOW DOES IT ALL WORK?
* Extra support and personal assistance
* Bills and statements
* Meters and meter readings
* Smart Pay As You Go
* Tariffs and changing tariff
* Moving home
* Switching supplier
* MyAccount and app
* Boilers, heaters and insulation
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DO YOU SMELL GAS OR HAVE A POWER CUT?
Find out who you should call - and what do you need to do to stay safe.
Go to our emergency help guide
A SMART METER CAN HELP YOU SAVE
We're here to help you track your energy usage with a smart meter – see where
you can save, as well as lower your carbon footprint. Upgrade your meter at no
extra cost and receive more accurate bills. With a smart meter, you'll also
benefit from;
* Being in control - see how much energy you're using
* Once installed, sign up for our free Energy Hub(1) to give you more insight
into your energy patterns
* If you use cards or keys, you can top up online
Book your installation now
NOTES
1. Energy Hub is accessible in MyAccount for customers with an account number
starting with 67. It is available for residential smart metered customers
that have both electricity and gas supplied by EDF on a single rate tariff,
or those who are supplied electricity by EDF on a single rate tariff. The
smart meter must also be commissioned.
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