myaccount.lseg.com
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Submitted URL: https://my.refinitiv.com/content/mytr/en/helpandsupport.html
Effective URL: https://myaccount.lseg.com/en/helpandsupport
Submission: On August 07 via api from QA — Scanned from DE
Effective URL: https://myaccount.lseg.com/en/helpandsupport
Submission: On August 07 via api from QA — Scanned from DE
Form analysis 2 forms found in the DOM
GET /en/searchpage
<form id="searchform" action="/en/searchpage" method="GET">
<input type="hidden" name="_charset_" value="UTF-8">
<input type="hidden" name="searchLanguage" value="en-us">
<div class="input-group col-md-12">
<input type="text" class="form-control input-lg search-box paragraph m" id="q" name="q" autocomplete="off" placeholder="Search Products, Resources, ...">
<span class="input-group-btn">
<button class="btn btn-default btn-lg" type="button" onclick="redirectPage()">
<img src="/etc/designs/myrefinitiv/clientlibs/icons/grey/search.svg">
</button>
</span>
<input type="hidden" name="sp_cs" value="UTF-8">
<input type="hidden" name="sp_k" id="sp_k" value="myaccount-unauth-prod">
</div>
</form><form id="form1" class="contact-UsBox">
<input type="hidden" name="_charset_" value="UTF-8">
<div class="row countryDropdown drop-box">
<div class="col-md-6">
<p class="location m">Your Location</p>
<select id="countryName" name="countryName" class="form-control countrySelect" data-style="btn-primary">
<option value="1" selected="selected">Select your location</option>
<option value="Afghanistan">Afghanistan</option>
<option value="Albania">Albania</option>
<option value="Algeria">Algeria</option>
<option value="American Samoa">American Samoa</option>
<option value="Andorra">Andorra</option>
<option value="Angola">Angola</option>
<option value="Anguilla">Anguilla</option>
<option value="Antarctica">Antarctica</option>
<option value="Antigua and Barbuda">Antigua and Barbuda</option>
<option value="Argentina">Argentina</option>
<option value="Armenia">Armenia</option>
<option value="Australia">Australia</option>
<option value="Austria">Austria</option>
<option value="Azerbaijan">Azerbaijan</option>
<option value="Bahrain">Bahrain</option>
<option value="Barbados">Barbados</option>
<option value="Belarus">Belarus</option>
<option value="Belgium">Belgium</option>
<option value="Belize">Belize</option>
<option value="Benin">Benin</option>
<option value="Bermuda">Bermuda</option>
<option value="Bolivia">Bolivia</option>
<option value="Bosnia and Herzegovina">Bosnia and Herzegovina</option>
<option value="Botswana">Botswana</option>
<option value="Bouvet Island">Bouvet Island</option>
<option value="Brazil">Brazil</option>
<option value="British Indian Ocean Territory">British Indian Ocean Territory</option>
<option value="Brunei">Brunei</option>
<option value="Bulgaria">Bulgaria</option>
<option value="Burkina Faso">Burkina Faso</option>
<option value="Burundi">Burundi</option>
<option value="Cambodia">Cambodia</option>
<option value="Cameroon">Cameroon</option>
<option value="Canada">Canada</option>
<option value="Cape Verde">Cape Verde</option>
<option value="Cayman Islands">Cayman Islands</option>
<option value="Central African Republic">Central African Republic</option>
<option value="Chad">Chad</option>
<option value="Chile">Chile</option>
<option value="China">China</option>
<option value="Christmas Islands">Christmas Islands</option>
<option value="Cocos Islands">Cocos Islands</option>
<option value="Colombia">Colombia</option>
<option value="Comoros">Comoros</option>
<option value="Congo">Congo</option>
<option value="Cook Islands">Cook Islands</option>
<option value="Costa Rica">Costa Rica</option>
<option value="Croatia">Croatia</option>
<option value="Cuba">Cuba</option>
<option value="Cyprus">Cyprus</option>
<option value="Czech Republic">Czech Republic</option>
<option value="Denmark">Denmark</option>
<option value="Djibouti">Djibouti</option>
<option value="Dominic Republic">Dominic Republic</option>
<option value="Dominica">Dominica</option>
<option value="East Timor">East Timor</option>
<option value="Ecuador">Ecuador</option>
<option value="Egypt">Egypt</option>
<option value="El Salvador">El Salvador</option>
<option value="Equatorial Guinea">Equatorial Guinea</option>
<option value="Eritrea">Eritrea</option>
<option value="Estonia">Estonia</option>
<option value="Ethiopia">Ethiopia</option>
<option value="Falkland Islands">Falkland Islands</option>
<option value="Faroe Islands">Faroe Islands</option>
<option value="Fiji">Fiji</option>
<option value="Finland">Finland</option>
<option value="France">France</option>
<option value="French Guiana">French Guiana</option>
<option value="French Polynesia">French Polynesia</option>
<option value="French Southern Territories">French Southern Territories</option>
<option value="Gabon">Gabon</option>
<option value="Gambia">Gambia</option>
<option value="Georgia">Georgia</option>
<option value="Germany">Germany</option>
<option value="Ghana">Ghana</option>
<option value="Gibraltar">Gibraltar</option>
<option value="Greece">Greece</option>
<option value="Greenland">Greenland</option>
<option value="Grenada">Grenada</option>
<option value="Guadeloupe">Guadeloupe</option>
<option value="Guam">Guam</option>
<option value="Guatemala">Guatemala</option>
<option value="Guinea">Guinea</option>
<option value="Guinea-Bissau">Guinea-Bissau</option>
<option value="Guyana">Guyana</option>
<option value="Haiti">Haiti</option>
<option value="Heard and McDonald Islands">Heard and McDonald Islands</option>
<option value="Honduras">Honduras</option>
<option value="Hong Kong">Hong Kong</option>
<option value="Hungary">Hungary</option>
<option value="Iceland">Iceland</option>
<option value="India">India</option>
<option value="Indonesia">Indonesia</option>
<option value="Iran">Iran</option>
<option value="Iraq">Iraq</option>
<option value="Ireland">Ireland</option>
<option value="Israel">Israel</option>
<option value="Italy">Italy</option>
<option value="Ivory Coast">Ivory Coast</option>
<option value="Jamaica">Jamaica</option>
<option value="Japan">Japan</option>
<option value="Jordan">Jordan</option>
<option value="Kazakhstan">Kazakhstan</option>
<option value="Kenya">Kenya</option>
<option value="Kiribati">Kiribati</option>
<option value="Korea Republic of">Korea Republic of</option>
<option value="Kuwait">Kuwait</option>
<option value="Kyrgyzstan">Kyrgyzstan</option>
<option value="Laos">Laos</option>
<option value="Latvia">Latvia</option>
<option value="Lebanon">Lebanon</option>
<option value="Lesotho">Lesotho</option>
<option value="Liberia">Liberia</option>
<option value="Libya">Libya</option>
<option value="Liechtenstein">Liechtenstein</option>
<option value="Lithuania">Lithuania</option>
<option value="Luxembourg">Luxembourg</option>
<option value="Macau">Macau</option>
<option value="Macedonia">Macedonia</option>
<option value="Madagascar">Madagascar</option>
<option value="Malawi">Malawi</option>
<option value="Malaysia">Malaysia</option>
<option value="Mali">Mali</option>
<option value="Malta">Malta</option>
<option value="Marshall Islands">Marshall Islands</option>
<option value="Martinique">Martinique</option>
<option value="Mauritania">Mauritania</option>
<option value="Mauritius">Mauritius</option>
<option value="Mayotte">Mayotte</option>
<option value="Mexico">Mexico</option>
<option value="Micronesia">Micronesia</option>
<option value="Moldova">Moldova</option>
<option value="Monaco">Monaco</option>
<option value="Mongolia">Mongolia</option>
<option value="Montenegro">Montenegro</option>
<option value="Montserrat">Montserrat</option>
<option value="Morocco">Morocco</option>
<option value="Mozambique">Mozambique</option>
<option value="Myanmar">Myanmar</option>
<option value="Namibia">Namibia</option>
<option value="Nauru">Nauru</option>
<option value="Netherlands">Netherlands</option>
<option value="Netherlands Antilles">Netherlands Antilles</option>
<option value="New Caledonia">New Caledonia</option>
<option value="New Zealand">New Zealand</option>
<option value="Nicaragua">Nicaragua</option>
<option value="Niger">Niger</option>
<option value="Nigeria">Nigeria</option>
<option value="Niue">Niue</option>
<option value="Norfolk Island">Norfolk Island</option>
<option value="North Korea">North Korea</option>
<option value="Northern Mariana Islands">Northern Mariana Islands</option>
<option value="Norway">Norway</option>
<option value="Oman">Oman</option>
<option value="Pakistan">Pakistan</option>
<option value="Palau">Palau</option>
<option value="Palestine">Palestine</option>
<option value="Panama">Panama</option>
<option value="Paraguay">Paraguay</option>
<option value="Peru">Peru</option>
<option value="Philippines">Philippines</option>
<option value="Pitcairn">Pitcairn</option>
<option value="Poland">Poland</option>
<option value="Portugal">Portugal</option>
<option value="Puerto Rico">Puerto Rico</option>
<option value="Qatar">Qatar</option>
<option value="Reunion">Reunion</option>
<option value="Romania">Romania</option>
<option value="Russian Federation">Russian Federation</option>
<option value="Rwanda">Rwanda</option>
<option value="SYRIA">SYRIA</option>
<option value="Saint Helena">Saint Helena</option>
<option value="Saint Kitts and Nevis">Saint Kitts and Nevis</option>
<option value="Saint Lucia">Saint Lucia</option>
<option value="Saint Pierre and Miquelon">Saint Pierre and Miquelon</option>
<option value="Samoa">Samoa</option>
<option value="San Marino">San Marino</option>
<option value="Sao Tome & Principe">Sao Tome & Principe</option>
<option value="Saudi Arabia">Saudi Arabia</option>
<option value="Senegal">Senegal</option>
<option value="Serbia">Serbia</option>
<option value="Seychelles">Seychelles</option>
<option value="Sierra Leone">Sierra Leone</option>
<option value="Singapore">Singapore</option>
<option value="Slovakia">Slovakia</option>
<option value="Slovenia">Slovenia</option>
<option value="Solomon Islands">Solomon Islands</option>
<option value="Somalia">Somalia</option>
<option value="South Africa">South Africa</option>
<option value="South Georgia and The South Sandwich Isls">South Georgia and The South Sandwich Isls</option>
<option value="South Korea">South Korea</option>
<option value="South Sudan">South Sudan</option>
<option value="Spain">Spain</option>
<option value="Sri Lanka">Sri Lanka</option>
<option value="St. Vincent and the Grenadines">St. Vincent and the Grenadines</option>
<option value="Sudan">Sudan</option>
<option value="Suriname">Suriname</option>
<option value="Svalbard and Jan Mayen">Svalbard and Jan Mayen</option>
<option value="Swaziland">Swaziland</option>
<option value="Sweden">Sweden</option>
<option value="Switzerland">Switzerland</option>
<option value="Taiwan">Taiwan</option>
<option value="Tajikistan">Tajikistan</option>
<option value="Tanzania">Tanzania</option>
<option value="Thailand">Thailand</option>
<option value="The Vatican">The Vatican</option>
<option value="Togo">Togo</option>
<option value="Trinidad and Tobago">Trinidad and Tobago</option>
<option value="Tunisia">Tunisia</option>
<option value="Turkey">Turkey</option>
<option value="Turkmenistan">Turkmenistan</option>
<option value="Turks and Caicos Islands">Turks and Caicos Islands</option>
<option value="Tuvalu">Tuvalu</option>
<option value="Uganda">Uganda</option>
<option value="Ukraine">Ukraine</option>
<option value="United Arab Emirates">United Arab Emirates</option>
<option value="United Kingdom">United Kingdom</option>
<option value="United States">United States</option>
<option value="United States Minor Outlying Islands">United States Minor Outlying Islands</option>
<option value="Uruguay">Uruguay</option>
<option value="Uzbekistan">Uzbekistan</option>
<option value="Venezuela">Venezuela</option>
<option value="Vietnam">Vietnam</option>
<option value="Virgin Islands British">Virgin Islands British</option>
<option value="Virgin Islands US">Virgin Islands US</option>
<option value="Wallis And Futuna Islands">Wallis And Futuna Islands</option>
<option value="Western Sahara">Western Sahara</option>
<option value="Yemen">Yemen</option>
<option value="Zambia">Zambia</option>
<option value="Zimbabwe">Zimbabwe</option>
</select>
</div>
<div class="col-md-6 product-list-dropdown hiddenDiv">
<p class="location m">Select a product</p>
<select id="products" name="products" class="form-control countrySelect" data-style="btn-primary"></select>
</div>
</div>
<div class="row countryDropdown dropdown-wrapper">
<div class="col-md-6">
<div class="hiddenDiv" id="categoryNumber1">
<hr>
<p class="lineHead eyebrow"></p>
</div>
</div>
<div class="col-md-6">
<div class="hiddenDiv" id="categoryNumber2">
<hr>
<p class="lineHead eyebrow"></p>
</div>
</div>
</div>
<div class="row countryDropdown dropdown-wrapper">
<div class="col-md-6">
<div class="hiddenDiv" id="categoryNumber3">
<hr>
<p class="lineHead eyebrow"></p>
</div>
</div>
<div class="col-md-6">
<div class="hiddenDiv" id="categoryNumber4">
<hr>
<p class="lineHead eyebrow"></p>
</div>
</div>
</div>
<input type="hidden" style="color:black;" id="contactus-user-role"
value="{"userRole":"ProductSupport"},{"userRole":"ProdSuppAdminBill"},{"userRole":"NotTrusted-ProdUser"},{"userRole":"NotTrusted-ProdBillingUser"},{"userRole":"ProdSuppMyABill"}">
</form>Text Content
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*
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MyRefinitiv Get Support
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HELP & SUPPORT
GET SUPPORT NOTIFICATION WITHDRAWN NOTIFICATION CANCELLED
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YOUR SAVED "GET SUPPORT" PREFERENCES
\/content\/mytr\/en\/productsupport?autoPopulate=true
...
Saved Product and Content
Raise a ticket
Select a support area
Please note:
to help us route you to the right team and avoid delays, choose the correct
category
LSEG products and content
Get support for LSEG products and content issues: Eikon, World-Check,
Datastream, DataScope, etc.
Get Product and Content Support
["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"NotTrusted-ProdUser\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"ProdSuppMyABill\"}"]
["{\"userRole\":\"PremiumSupport\"}"]
Administration and billing
Get support for all invoice related queries including payments & account
changes.
Get Administration and Billing Support
["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"NotTrusted-ProdUser\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"ProdSuppMyABill\"}"]
["{\"userRole\":\"PremiumSupport\"}"]
Using our service portals
Get support for any issues with this portal or SEA portal (North America only)
or e-billing portal.
Get MyAccount Support
["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"Content
Partner
Basic\"}","{\"userRole\":\"NotTrusted-ProdUser\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"SolutionFulfiller\"}","{\"userRole\":\"ProdSuppMyABill\"}"]
["{\"userRole\":\"PremiumSupport\"}"]
Let us know your feedback
If you want to share your thoughts or your ideas with us...
Provide Feedback
["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"NotTrusted-ProdUser\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"ProdSuppMyABill\"}"]
["{\"userRole\":\"PremiumSupport\"}"]
Data Provider Support
Use the link only if you are a Third Party Data Provider of LSEG and not a
Client/Customer
Get services support
["{\"userRole\":\"ManageServiceGetSupport\"}"]
["{\"userRole\":\"PremiumSupport\"}"]
At LSEG, we understand the importance of selecting a service that meets your
needs.
Our Statement of Service
/content/mytr/en/helpandsupport/jcr:content/componentDrop/product_support
Contact Us
We need a few details in order to get you in touch with the right LSEG experts.
Your Location
Select your locationAfghanistanAlbaniaAlgeriaAmerican
SamoaAndorraAngolaAnguillaAntarcticaAntigua and
BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahrainBarbadosBelarusBelgiumBelizeBeninBermudaBoliviaBosnia
and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean
TerritoryBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman
IslandsCentral African RepublicChadChileChinaChristmas IslandsCocos
IslandsColombiaComorosCongoCook IslandsCosta RicaCroatiaCubaCyprusCzech
RepublicDenmarkDjiboutiDominic RepublicDominicaEast TimorEcuadorEgyptEl
SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe
IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern
TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHeard
and McDonald IslandsHondurasHong
KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyIvory
CoastJamaicaJapanJordanKazakhstanKenyaKiribatiKorea Republic
ofKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaliMaltaMarshall
IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNetherlandsNetherlands
AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth
KoreaNorthern Mariana
IslandsNorwayOmanPakistanPalauPalestinePanamaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto
RicoQatarReunionRomaniaRussian FederationRwandaSYRIASaint HelenaSaint Kitts and
NevisSaint LuciaSaint Pierre and MiquelonSamoaSan MarinoSao Tome & PrincipeSaudi
ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon
IslandsSomaliaSouth AfricaSouth Georgia and The South Sandwich IslsSouth
KoreaSouth SudanSpainSri LankaSt. Vincent and the
GrenadinesSudanSurinameSvalbard and Jan
MayenSwazilandSwedenSwitzerlandTaiwanTajikistanTanzaniaThailandThe
VaticanTogoTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos
IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUnited
States Minor Outlying IslandsUruguayUzbekistanVenezuelaVietnamVirgin Islands
BritishVirgin Islands USWallis And Futuna IslandsWestern
SaharaYemenZambiaZimbabwe
Select a product
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