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New research report now available: The Great Shift in Billpayer Behavior. Get
your copy.

   
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≡


TRANSFORM YOUR DIGITAL CUSTOMER EXPERIENCE

Read our blog
Why we're different
Contact sales


SYMEND STRENGTHENS CUSTOMER ENGAGEMENT STRATEGIES AND IMPROVES RESULTS

UP TO

2.5
x

INDUSTRY STANDARD
OPEN RATE

UP TO

5
x

INDUSTRY STANDARD CLICK-
THROUGH RATE

UP TO

45
%

REDUCTION IN
WASTED CALLS

*Metrics may vary by industry.


CREATE AND KEEP CUSTOMERS FOR LIFE

Turn everyday moments and difficult conversations into positive experiences
across the entire customer journey.

Government subsidy ends Account upgrade Credit application declined Local
emergency Contract renewal Interest rate increase


35% OF YOUR CUSTOMERS IGNORE YOUR EMAILS AND TEXT MESSAGES – INCLUDING THOSE
BEHIND ON THEIR PAYMENTS

With Symend Cure, build brand loyalty, improve cure rates and empower customers
to catch up on their bills.

Learn how



BENEFITS OF OPTIMIZING YOUR CUSTOMER EXPERIENCE

TURN RISK INTO OPPORTUNITY

All customer touchpoints – even tough conversations – are opportunities to build
stronger relationships and achieve better results.

ACCELERATE OUTCOMES

Send relevant and hyper-personalized messaging to your customers – at the right
time using the digital channels they prefer.

ADAPT AS CUSTOMERS CHANGE

Show your customers you understand by matching the pace of their changing needs,
preferences and behaviors.

Why we’re different
85
%

REDUCED INBOUND AGENT INTERACTIONS


220
%

INCREASED DIGITAL INTERACTIONS


25
%

CLICK-TO-OPEN RATE


CLIENT CASE STUDY

Symend’s Behavioral Engagement Technology™ doubled TELUS’s click-to-open rate,
reduced inbound agent interactions by 85% and increased digital interactions by
220% during COVID-19.

> Symend became a critical service for TELUS overnight as call volumes
> skyrocketed and customer uncertainty continued to rise. Having Symend as a
> trusted partner allowed us to continue to provide outstanding customer service
> and build stronger relationships with our customers at a time when they needed
> it most.
> 
> Kim Vey, Director, Client Operations at TELUS



Read the case study


FEATURED CONTENT



2022 CONSUMER RESEARCH REPORT: THE GREAT SHIFT IN BILLPAYER BEHAVIOR

Our latest consumer mindset study uncovers emerging barriers to customer
engagement that are leading to seismic shifts in billpayer behavior. …

Get the report

WHY BEHAVIORAL SCIENCE IS CRITICAL TO UNDERSTANDING HOW CONSUMERS MAKE DECISIONS

Simply put, behavioral science is the study of decision-making. While it is not
yet broadly known as a critical component of customer engagement and risk
management – this is changing rapidly. …

Read the blog post

FIVE WAYS TO HELP CUSTOMERS DURING A RECESSION AND MANAGE RISK 

We surveyed billpayers across North America to discover what they’re
experiencing now, what they expect in the coming year, and what their service
providers can do to help them and manage recession risk.

Read the blog post


CREATE A CUSTOMER EXPERIENCE THAT EXCEEDS EXPECTATIONS

Request a demo
View case study

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Why Symend?



Solutions

 * Symend Technology
 * Symend Cure
 * Symend Playbooks
 * Professional services
 * Communications service providers
 * Financial services
 * Utility Providers

Resources

 * Case study
 * Consumer report
 * Blog

Company

 * About Symend
 * Our team
 * Careers
 * Newsroom
 * Contact us
 * Security

Agreements

 * Master services agreement
 * Privacy policy

© Symend | The Science of Engagement 2023
 * Why Symend?
 * Solutions
   * Symend Cure
   * Professional services
   * Playbooks
   * Communications service providers
   * Financial services
   * Utility providers
 * Resources
   * Case study
   * Consumer report
   * Blog
   * Resource center
   * Knowledge base
   * Support center
 * Company
   * About Symend
   * Our team
   * Careers
   * Newsroom
   * Contact us
   >
 * Search for:

Search for:
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DOWNLOAD SYMEND’S GUIDE ON HOW YOUR ORGANIZATION CAN IMPROVE COLLECTIONS THROUGH
THE POWER OF POSITIVE EXPERIENCE.