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KNOWLEDGE BASE


CONTACT US (1)



Help Guide (6)
 * How to Contact Support
 * How to Request New Features
 * Paxful Social Support Channels

View all 6


GENERAL (1)



General (11)
 * What is Paxful?
 * Getting Started With Paxful
 * Changes to Indian income tax laws

View all 11


BUY AND SELL CRYPTOCURRENCY (5)

How to Buy and Sell bitcoins with Paxful

Buying Cryptocurrency (10)
 * Tips for Buying Cryptocurrency
 * Is Buying Cryptocurrency Instant?
 * Buying Cryptocurrency with Bank Transfers

View all 10
Selling Cryptocurrency (11)
 * Selling Cryptocurrency
 * Rules for Selling Cryptocurrency
 * Selling Bitcoin for Cryptocurrencies

View all 11
Offers (18)
 * How Do Margins Work?
 * Featured Offers
 * How Do I Edit My Offers

View all 18
Trades (15)
 * Minimum Amount for a Trade
 * Automated Bank Transfers
 * Why Can't I Start a Trade with a Seller?

View all 15
Disputes (6)
 * How Do I Start a Dispute on Paxful?
 * What Information Should I Provide During a Dispute?
 * I Have an Issue with a Trade but I Can’t File a Dispute

View all 6


ACCOUNT (2)

All topics related to your account, wallet, account settings, actions with your
account and many other.

Managing Your Account (12)
 * Account Locked
 * Adding Bank Account to User Profile
 * Creating an Account on Paxful

View all 12
Account Security (13)
 * Changing Password from Profile Settings
 * How to Enable 2FA with Authy
 * How to Enable 2FA with Email

View all 13


ACCOUNT VERIFICATION (1)

Everything related to verification of your account: phone, email, KYC, ID,
address. Guides, technical issues.

Account Verification (6)
 * Email Verification
 * Limits and Verification
 * Logging in With Phone Number on Mobile App

View all 6


CONVERTING CRYPTOCURRENCY (1)



Converting Cryptocurrency (4)
 * Converting Bitcoin FAQs
 * Converting Ethereum FAQs
 * Converting Tether FAQs

View all 4


WALLET (6)



Bitcoin Wallet (14)
 * Bitcoin was Sent to My Paxful Wallet But I Don't See It On My Balance
 * Can I Withdraw Bitcoin from Paxful Wallet to My External Wallet?
 * Can My Cryptocurrency Transaction Be Cancelled or Reversed?

View all 14
General Questions and Guides (4)
 * How Does Paxful’s Travel Rule Affect Me?
 * I Sent Funds to the Wrong Address. How Do I Get Them Back?
 * What is a Paxful Wallet?

View all 4
Lightning (1)
 * Lightning

Ethereum (ETH) (3)
 * Ethereum (ETH) FAQs
 * Receiving and Depositing Ethereum (ETH)
 * Sending Ethereum (ETH)

Tether (USDT) Wallet (5)
 * How Can I Check the Status of My Ethereum (ETH), Tether (USDT) and USDC
   Transaction?
 * Receiving and Depositing Tether (USDT)
 * Sending Tether (USDT)

View all 5
USDC (1)
 * USDC FAQs


MOBILE WALLET (1)

Everything related to Paxful Mobile Wallet Apps.

Mobile Wallet (2)
 * Mobile App: Issues and Solutions
 * Paxful Mobile Wallet


PARTNERSHIP (1)

Affiliate FAQ, Pay with Paxful related questions

Affiliate Program (2)
 * Paxful Affiliate Program Update
 * Paxful x Onramp.Money FAQs


GLOSSARY (1)

Description of main conceptions, words, abbreviations

Definitions (43)
 * Anti-money Laundering (AML)
 * Bitcoin (BTC)
 * Bitcoin address types

View all 43


TECHNICAL ISSUES (1)

The issues with a website. Common problem that you can meet.

Technical Problems and Solutions (11)
 * "Error Uploading File"
 * Troubleshooting Phone Number Verification Issues
 * Bitcoin Send Out is Delayed, Send Out without Transaction ID

View all 11


API (1)



API (2)
 * What is API ?
 * Setting Up Webhooks