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Toggle navigation Quality Service Award
New Zealand 2019
 * Home
 * Introduction
 * Showcase
 * Methodology
 * Results
 * Gallery

THE PREMIUM STANDARD OF CUSTOMER SERVICE

See the brands New Zealanders have voted as offering the best service


INTRODUCTION

 

It is with great pleasure that Reader’s Digest presents the Quality Service
Awards. We believe companies that deliver outstanding customer service should be
recognised and rewarded in New Zealand.

Our Winners Showcase highlights which companies have gone above and beyond their
customer’s expectation.

Click here to see the winning companies in this year’s survey.

Have you ever wanted to voice your opinion about a company that gave you great
service?
We have.

VIEW THE WINNERS


BRAND SHOWCASE


 

HOME & CONTENTS INSURANCE

GOLD WINNER

HEARING SERVICE

GOLD WINNER

TYRE RETAILERS

GOLD WINNER

FLOORING STORES

GOLD WINNER

SUPERMARKETS

GOLD WINNER

CRUISE COMPANY

SILVER WINNER

PAINT DECORATING STORES (EXCL DIY/HOME IMPROVEMENT)

GOLD WINNER

RETIREMENT VILLAGES

GOLD WINNER

INTERNET SERVICE PROVIDER

GOLD WINNER

TRAVEL INSURANCE

SILVER WINNER

COFFEE SHOPS & CAFES

GOLD WINNER


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METHODOLOGY


HOW OUR QUALITY SERVICE SURVEY WAS CONDUCTED

 * MARKET RESEARCH
   
   We commissioned a highly recognised independent market research agency,
   Catalyst, to survey a representative sample of 1,500 New Zealand adults.
   Respondents were asked to nominate a service provider in up to 41 categories.
   To qualify to vote on a category, they must have used a service provider from
   that industry.

 * CONSUMERS VOTING
   
   Survey respondents were asked to rank their experience on the listed
   companies according to these questions:
   
    * "Personalisation: Was an individual customer experience provided?."
    * "Understanding: Was a genuine insight into the customer's needs
      demonstrated?."
    * "Simplicity: Was dealing with the company quick and easy?"
    * "Satisfaction: Was the customer's expectation met and, even better,
      exceeded?"

 * RATING
   
   The highest rated companies were judged the Gold Standard Winner, with the
   next closest company awarded the Silver Standard Winner.

 * SEE THE
   WINNING
   COMPANIES
   
   2019 RESULTS
   
   We are confident that the results of this annual poll are the truly accurate
   measurement of New Zealand consumer sentiment in 2019. Great brands have
   wonderful success stories.


EVENT GALLERY

 





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