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Pega Events


TRANSFORMING THE CONTACT CENTER WITH CONVERSATIONAL AI



 * February 23, 2022
 * 11:00 - 11:40 AM EST | 5:00 - 5:40 PM CET

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Customer service agents are already tackling the most complex customer issues.
It’s time to improve the agent experience by adopting an AI-powered customer
service strategy. Conversational AI, including Voice and Messaging AI, is a
co-pilot to make every agent your best agent – to save time and exceed customer
expectations.

Learn how Voice AI and Messaging AI helps:

 * Guide agents through their daily work
 * Automate manual tasks like form fills
 * Suggest new cases and knowledge articles

Join this webinar to discover how AI revolutionizes how agents get work done.


 * ISMATH MOHIDEEN
   
   Senior Product Marketing Manager – Customer Service, Pegasystems
   
   Ismath is the Senior Product Marketing Manager for Pega Customer Service and
   leads messaging and go-to-market activities for product launches. She enjoys
   discussing how Pega Customer Service can solve dilemmas that contact center
   leaders and agents encounter on a regular basis. She resides in Dallas, TX
   with her husband and two little girls, and has previously served in marketing
   roles related to AI, public cloud, and blockchain infrastructure.
   
   Show more


 * MATTHEW LAKE
   
   Senior Director, Product – Digital Customer Service, Pegasystems
   
   Matt is the Senior Director of Product for Digital Customer Service where he
   focuses on bringing together Process, AI, Channels, and UX to build great
   experiences. Matt has been a part of the Pega Product group for nearly 10
   years and prior to that worked at Harvard University and Capgemini developing
   enterprise software. Matt lives in Cambridge, MA where he has embraced the
   quarantine tradition of making sourdough breads and pizzas with his wife and
   two kids.
   
   Show more

Prev
Next


 * ISMATH MOHIDEEN
   
   Senior Product Marketing Manager – Customer Service, Pegasystems
   
   Ismath is the Senior Product Marketing Manager for Pega Customer Service and
   leads messaging and go-to-market activities for product launches. She enjoys
   discussing how Pega Customer Service can solve dilemmas that contact center
   leaders and agents encounter on a regular basis. She resides in Dallas, TX
   with her husband and two little girls, and has previously served in marketing
   roles related to AI, public cloud, and blockchain infrastructure.
   
   Show more


 * MATTHEW LAKE
   
   Senior Director, Product – Digital Customer Service, Pegasystems
   
   Matt is the Senior Director of Product for Digital Customer Service where he
   focuses on bringing together Process, AI, Channels, and UX to build great
   experiences. Matt has been a part of the Pega Product group for nearly 10
   years and prior to that worked at Harvard University and Capgemini developing
   enterprise software. Matt lives in Cambridge, MA where he has embraced the
   quarantine tradition of making sourdough breads and pizzas with his wife and
   two kids.
   
   Show more

Prev
Next


SPEAKERS


ISMATH MOHIDEEN

Senior Product Marketing Manager – Customer Service, Pegasystems

Ismath is the Senior Product Marketing Manager for Pega Customer Service and
leads messaging and go-to-market activities for product launches. She enjoys
discussing how Pega Customer Service can solve dilemmas that contact center
leaders and agents encounter on a regular basis. She resides in Dallas, TX with
her husband and two little girls, and has previously served in marketing roles
related to AI, public cloud, and blockchain infrastructure.

Show more


MATTHEW LAKE

Senior Director, Product – Digital Customer Service, Pegasystems

Matt is the Senior Director of Product for Digital Customer Service where he
focuses on bringing together Process, AI, Channels, and UX to build great
experiences. Matt has been a part of the Pega Product group for nearly 10 years
and prior to that worked at Harvard University and Capgemini developing
enterprise software. Matt lives in Cambridge, MA where he has embraced the
quarantine tradition of making sourdough breads and pizzas with his wife and two
kids.

Show more

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ABOUT PEGASYSTEMS

Pega is a powerful low-code platform that builds agility into the world’s
leading organizations so they can adapt to change. Clients use our AI-powered
decisioning and workflow automation to solve their most pressing business
challenges – from personalizing engagement to automating service to streamlining
operations. Since 1983, we’ve built our scalable and flexible architecture to
help people focus on what matters most, so they can meet today’s customer
demands while continuously transforming for tomorrow.


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