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 1. Home
 2. Training
 3. ITIL & Governance
 4. ITIL Certification


ITIL® 4 FOUNDATION CERTIFICATE PROGRAM


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PT22011
Training Summary
This course provides an introduction to ITIL 4 and how the global service
management best practice has evolved to manage services holistically across a
Service Value System (SVS). ITIL 4 is the next iteration that incorporates all
the best from previous versions and expands on this body of knowledge, by
providing a practical and flexible approach to support organizations on their
journey to the new world of digital transformation. ITIL 4 provides an
end-to-end operating model for the delivery and operation of tech-enabled
products and services. It enables IT teams to continue to play a crucial role in
wider business strategy and also integrates concepts from other industry best
practices such as Lean, Agile and DevOps. The purpose of the ITIL 4 Foundation
qualification is to introduce the management of modern IT-enabled services, to
provide an understanding of the common language and key concepts, and to show
how organizations and work can improve with the ITIL 4 guidance. The
qualification will provide the candidate with an understanding of the ITIL 4
service management framework and how it has evolved to adopt modern technologies
and ways of working. ProTech is an Accredited Training Associate (ATA) of Ahead
Technology Inc., an ITIL® Accredited Training Organization (ATO). This is a full
training package that includes knowledge transfer as well as the associated
certification exam.
Prerequisites
To receive certification, the candidate must successfully pass the ITIL 4
Foundation exam:
 * 40 multiple choice questions , 60 minutes, closed book’ examination
 * Passing mark is a minimum of 65% (26 out of 40)
 * Exam is available in English - candidates taking the exam in a language that
   is not their native or working language may be awarded 25% extra time, i.e.
   75 minutes in total
 * The supporting book: ITIL 4 Foundation (ISBN: to be assigned) is recommended
   but not mandatory reading for this course.

Duration
3 Days/Lecture & Lab
Audience
This certification is essential for anyone who works with products and services,
and will be of particular interest to:
 * Individuals at the start of their journey in Service Management
 * ITSM Managers and aspiring ITSM Managers
 * Individuals working in other parts of “IT” (digital, product, development)
   with strong interface with service delivery
 * Existing ITIL qualification holders wishing to update their knowledge

Course Topics
 * Key Service Management Concepts
 * Understand the key concepts of service management
 * The Four Dimensions of Service Management
 * Understand the four dimensions of service management
 * ITIL Service Value System Organization structure
 * Understand the purpose and components of the ITIL service value system
 * Governance
 * Basic understanding of how governance is integrated into the ITIL service
   value system
 * ITIL Guiding Principles
 * Understand how the ITIL guiding principles can help an organization adopt and
   adapt service management
 * ITIL Service Value Chain
 * Understand the activities of the service value chain, and how they
   interconnect
 * Continual Improvement
 * Understand the activities of the service value chain, and how they
   interconnect
 * ITIL Practices
 * Know the purpose and key terms of 15 ITIL practices and understand the
   details of 7 of these ITIL practices
 * Exam Review and Course Closure


RELATED SCHEDULED COURSES

DEFINE & IMPLEMENT PROBLEM MANAGEMENT

IT MANAGEMENT AND LEADERSHIP EXECUTIVE MASTERCLASS (ITMLE MASTERCLASS)

ITIL® 4 LEADER: DIGITAL AND IT STRATEGY (DITS) CERTIFICATION PROGRAM

ITIL® 4 SPECIALIST: CREATE DELIVER AND SUPPORT (CDS) CERTIFICATION PROGRAM

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