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Products

PRODUCTS

Social Analytic
social listening and analysis
Desk
customer engagement center
Data Analytic Hub
data integration platform

OTHERS

Topic
Chatbot
Integration
Customer Data Platform
On-premised
Omni Channel
Technology Highlight
Resources
Developer
Terms&Condition
Privacy policy
PDPA
GDPR
Compliance
Files
Services

MAIN SERVICES

Insight report
consumer insight
Marketing Research
Data-drivent Marketing
Research
Special topic research
Crisis Management
Prevention and Management

OTHER SERVICES

Report
Brand/Corporate
Customer Behavior
Industry Influencer
Product Analysis
Campaign Analysis
Industry Benchmark
Trend Analysis
Research
New Product
Market Demand
Predictive
Marketing Strategy
Data clustering
Solutions

SOLUTIONS

Omni-Channel helpdesk
Customer service center
Smart Customer Service
integration of zanroo desk
O2O (Online-Offline) Research
mix research method
Multiple AI Chatbot
more accurate

INDUSTRY

Category
Insurance
Telco
FMCG
Banking
Logistic
Resources
Files
Blogs
Blog

About Us

Contact Sale


What we do
Social Analytics
Zanroo Desk
Security
Home


ZANROO IS A DATA TECHNOLOGY COMPANY.



We emphasize on utilizing online, offline and real time data to overcome,
enhance as well as strengthen the human engagement.

Learn more


Home


SOCIAL ANALYTIC AND LISTENING



to monitor, analyze, measure and interpret digital interactions and
relationships of people, topics, ideas and content

Learn more

Home


DESK - CUSTOMER ENGAGEMENT CENTER



Customer Engagement tool facilitates enterprises to have better communication on
customer service and support.

Learn more

Home


DATA SECURITY AND PRIVACY



Your data is vital to us as an ISO27001:2013 certified company and is our
responsibility to support our customer compliance with PDPA/GDPR requests.

Learn more




UNLEASH THE POWER OF DATA WITH ZANROO ECO SYSTEM




WHAT WE ARE?

Zanroo is a Data Technology company which focuses on utilizing online, offline
and real time data to overcome and enhance as well as strengthen the human
engagement. Year by year, human and machine continue to generate a wealth of
data. To control them and to be able to profit from them, companies need
adequate technology. Zanroo can assist in managing big data sets, building
solutions for data management and integrating data from many different sources,
such as online (websites, landing pages, mobile apps) and offline data (printed
media, surveys, interview) to discover business insight and analyze behavior of
both human and machines.

Products


WELCOME TO ZANROO TECHNOLOGY


Unleashing your data’s utmost potential and optimizing the benefits

SOCIAL ANALYTIC

Social analytics include sentiment analysis, NLP (natural-language processing),
social networking analysis (influencer identification, profiling and scoring),
advanced techniques such as text analysis, predictive and recommendations.
Specialised in performing automated identification and classification of
subjects/topics, people and content.

CUSTOMER ENGAGEMENT CENTER

Centralised management system for Online & Offline customer support/engagement
center allows businesses to synchronise their customer’s profile, gain holistic
view of their customer’s journey and automated processes to classify, prioritise
and tag issues of their clients.

DATA ANALYTIC HUB

The technology focuses on data integration which helps to combine and unified
data from multi sources into centralised big data lake. The technology enhance
data flow that quickens the process to develop meta-data or data-mapping for the
purpose of conducting deep analysis and visualisation.


solutions


OUR SOLUTION TO UNLEASH YOUR BUSINESS

Results


SMART CUSTOMER SERVICE WITH OMNICHANNEL TECHNOLOGY

Omnichannel means having a uniform customer experience.

moving toward increased personalization based on analytics to provides a
seamless, continuous customer experience across channel

Learn more



ONLINE TO OFFLINE(O2O) RESEARCH

O2O Research is an emerging research methodology which utilizes the strength of
both online and offline techniques.

Faster research result
More accurate from Online to Offline
Multi data matrix
Our services


ONLINE RESEARCH - CONSUMER BEHAVIOR / MARKETING STRATEGY

To optimize the use of our technology and guided by our expertise in research
industry.

Our technology does not only possess the ability to assist customer collect and
analyze data, but we also to identify new business opportunities via different
types of research such as new product development, consumer perception and
behavior analysis, marketing strategy and performance analysis, brand health and
crisis management, etc.

Learn more

Our services


DATA-DRIVEN MARKETING

most people spend time in online and using online data to do planning

Centralised data solutions to obtain holistic view of the customers behavior
that translates into actionable insights to drive business growth and improve
overall customer experience benchmarking.

REAL-TIME

Collect and analysis in real-time

MONITOING AND ALERT

Continuous monitoring and real time notification alert via Email or Line

COMPLETITOR ANALYSIS

Follow your competitor movement and deep analysis
Security


DATA IS IMPORT FOR ALL BUSINESS. OUR TECHNOLOGY COMPLIANCE WITH ISO 27001

ISO/IEC 27001 is widely known, providing requirements for an information
security management system (ISMS),

ISO 27001 is not just technology but including process to handle the data which
aims to protect critical business information; ensure confidentiality, integrity
and availability of information; as well as managing information security risks
in the organization

Security checks

see what and how we handle data

Technology highlights


THE BENEFIT OF OUR PLATFORM

LANGUAGES

Expertise in local languages like Thai, Mandarin, Bahasa, Japanese, Tagalog,
Vietnamese, Burmese and Others

LOCALIZATION

In-depth understanding of the local culture and local social media channels up
to 14 countries in Asia.

ON-PREMISED AND ON-CLOUD

On-premised and On-Cloud available for enterprise solution

AI AND MACHINE LEARNING

Deep learning and analysis that that allows inference and makes powerful
predictions


INTEGRATION

Open API platform to integrate with any other system

SECURITY

Data encryption in both data at rest and data on transit (ISO27001)



MENU

Home

About Us

Products
Services

Blog

Contact Us


SOCIAL

Twitter
Linkedin


COUNTRY

Malaysia/Singapore
Indonesia
Japan

CONTACT

ask@zanroo.com
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