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Important message regarding COVID-19 and your project, please click here for
details.

Important message regarding COVID-19 and your project, please click here for
details.

 * Order Process
 * Appointments
 * FAQ

Menu
 * Order Process
 * Appointments
 * FAQ

Request a Call
 * Order Process
 * Appointments
 * FAQ

Menu
 * Order Process
 * Appointments
 * FAQ

Request a Call


LET US HELP YOU!

Click the button below and our representatives will get back to you just as
quickly as possible.

CALL ME

Working Hours:   
Monday – Friday 8:30am – 4:30pm EST
Saturday 10:00am – 5:00pm EST
Sunday – Closed

WORRY-FREE, PROFESSIONAL INSTALLATIONS.


WHO WE ARE

Our goal is to keep you well informed. CountertopsHD is an Authorized Service
Provider for The Home Depot, contracted to Furnish and Install your stone
countertop project. We provide Home Depot customers with quality material and
exceptional customer service regarding fabrication, measure, and installation.
We work directly with Home Depot Kitchen Designers and Order Specialists to
fulfill your countertop order.


YOUR ORDER PROCESS


ORDER

Once you visit The Home Depot to place your countertop order, we will receive
notification of your order. We begin the process with you when one of our
Customer Service Representatives contacts you to schedule an in-home measurement
appointment.


MEASURE

Our skilled Measure Technicians visit your home to verify that your cabinets are
level, confirm project information with you, and record precise measurement data
to create a detailed drawing. We try to make this step as smooth and quick as
possible for you. We send the final measurements to the Store by the next day.
You should plan to visit the Store as soon as possible to confirm all project
details and make your final payment.


INSTALL

Once we've received final authorization from The Home Depot, we contact you to
schedule your installation. We order your quality countertop material from our
suppliers, then we cut and fabricate your custom countertop to exact
measurements shown on your final drawing. Installations take a few hours, so we
schedule morning or afternoon arrival windows to best suite your schedule.

*Installations take a few hours, so we schedule morning or afternoon arrival
windows to best suit your schedule.

CLICK ANY OF THE BUTTONS BELOW TO LEARN MORE ABOUT THE ORDER PROCESS.

ORDER TIMELINE
WHAT TO EXPECT
HOME DEPOT BUYING GUIDE
HOME DEPOT COUNTERTOP ESTIMATOR


MEASURE & INSTALLATION APPOINTMENTS

Throughout the process, you will receive email communication containing
important information about your project. You will receive an email for each of
the following steps in the process:
1) Order confirmation
2) Template (measure) appointment confirmation
3) Installation appointment confirmation.

These emails contain information about preparing your home for your
appointments, items you need on-site during appointments, how to avoid
additional charges, and more.

It’s crucial that you read each of these emails carefully and contact us below
as soon as any questions arise.

REQUEST A CALL

FOR INFORMATION ON
MEASURE APPOINTMENTS

CLICK HERE


FOR INFORMATION ON
INSTALLATION APPOINTMENTS

CLICK HERE



CUSTOMER SERVICE TEAM

CountertopsHD has a highly-integrated team of customer service representatives
that are here to confirm your order information, schedule your appointments, and
answer your questions about fabrication and insallation.

You can reach our CountertopsHD representatives by calling (301) 900-5023 or
requesting a call from us below.

REQUEST A CALL


FREQUENTLY ASKED QUESTIONS

Below you can find quick responses to our frequently asked questions. Please
feel free to contact us for any other inquiries.


WHAT IS A TEMPLATE?

You may hear one of our customer service representatives mention your "template"
druing your order process. A template is a visual layout of your countertop
space that contains measurements and other details regarding your project area.
Your template will help us fabricate and install your custom countertops and
ensure a proper fit.


DO I NEED TO BE HOME FOR MY APPOINTMENT?

If you are the customer or decision-maker of your project, you must be on-site
during your appointment. Please also assure that no pets or children are around
the project site during your appointment.


HOW LONG AFTER MY MEASURE APPOINTMENT DO I HAVE TO WAIT TO SCHEDULE MY
INSTALLATION

CountertopsHD will provide the store with final measurements and a drawing
within a day or so of the measure appointment. The store should review the
drawing with you and all final details are confirmed, including seam placement.
The store then sends us authorization to proceed and we immediately contact you
to schedule fabrication and installation.


WHAT IF I’M NOT READY FOR MY INSTALL APPOINTMENT?

If one of our customer service representatives calls you and you are not ready
for your appointment, he or she will call you back in 2-3 business days. You can
also indicate during your call when you will be ready to confirm your
installation appointment or make the decision to call us back at any time.


WILL MY COUNTERTOP COME WITH THE FAUCET HOLES?

Your countertop order includes the drilling of 4 faucet holes. We drill the
faucet holes on site during your installation appointment (except for Dekton
colors, which must be drilled at our shop). If you require additional holes,
please make sure to tell our measure tech or your Home Depot Kitchen Designer.


WHAT IS THE DIFFERENCE BETWEEN A FARM/APRON, UNDERMOUNT, AND DROP IN SINK?

A farm/apron sink is a sink that is exposed in the front. It must be fully
installed into the cabinet base at time of measure. An undermount sink sits
under the countertop.


WHAT HAPPENS IF MY CABINETS ARE NOT LEVEL?

We cannot install stone countertops if your cabinets are out-of-level by more
than 1/16”. You should hire a contractor to perform the necessary cabinet
leveling prior to the countertop measure and/or installation. Stone is not
flexible, so to protect the longevity of your countertops, level cabinets are
required to protect the countertop warranty. A Warranty can become void if
cabinets are not level or properly installed. If you need help finding a
contractor, check out www.proreferral.com.


WHAT IS A CARRY UP FEE?

Natural stone can weigh as much as 20 lbs. per square foot, and individual
pieces can be extremely heavy. We evaluate the safety of carrying the countertop
up stairs, through narrow hallways, in an elevator, or through difficult turning
areas. We take photographs of the access to your kitchen or bath, and consider
safety first, as well as protection of your property, when determining if the
Carry Fee should apply. The Countertop Estimator does not ask for a site
analysis, but this fee may be applicable for jobs that have hard access.


WHAT PLUMBING SERVICES ARE OFFERED?

Plumbing service is an additional option provided by the Home Depot, and
CountertopsHD is happy to provide this service during the installation. We can
disconnect existing plumbing and reconnect new plumbing disposal and fixtures
once your new countertops are installed. Plumbing fees vary, so please ask the
store for pricing.


DOES A FAUCET COME WITH THE SINK I PURCHASED FROM HOME DEPOT?

No, faucets are a separate purchase.


CAN I CHOOSE ANY SIZE SINK TO INSTALL WITH MY NEW COUNTERTOPS?

Unfortunately, not all sinks are the appropriate size to fit your base cabinet.
Click the button below to see the dimensions for available sinks and their
minimum base cabinet requirements.

For further questions, please contact us at (301) 900-5023.

VIEW SINK DIMENSIONS


WHAT IF I’M NOT READY FOR MY TEMPLATE (MEASURE) APPOINTMENT?

If your cabinets are not fully installed and leveled, or you do not have the
proper materials then you are not quite ready to schedule your measure
appointment. We will call you back in two weeks to follow up. If you already
scheduled your measure appointment but other issues have come up, please call us
the day before your appointment by 4pm to reschedule. This will help you avoid
the $200 trip charge.


DO I NEED TO BRING ANYTHING TO MY APPOINTMENT?

After you assure that your cabinets are permanently screwed into place and
leveled, with any necessary supports, you must also have your sink present (if
applicable).

If you are supplying an under mount sink, it must be on-site during the
appointment. If your sink is not on-site or is changed after the appointment,
you will have to bring it to our warehouse to be measured.

All farm sinks and apron front sinks must be installed (in place) prior to the
template (measure) appointment.

A drop-in sink and drop-in cooktop (if applicable) must be on-site at the time
of the template appointment.


WHEN DO I PAY?

All jobs should be paid at the store. Typically the store provides the Service
Provider with authorization to proceed once your countertop project has been
paid in full. Please see timeline. Sometimes change orders may be facilitated
during installation, but to ensure we keep all jobs on track and on schedule for
the day of installation, we recommend that all optional services are paid in
advance of our arrival.


HOW DO I CLEAN MY COUNTERTOP?


WHAT DO I NEED TO BRING TO MY INSTALLATION?

All sinks, faucets, fixtures, and cooktops must be onsite. Dishwashers and
ranges must be fully and properly installed prior to installation. This way you
can avoid return trip charges.




WHY DOES FULL HEIGHT BACK SPLASH (FHBS) REQUIRE A SECOND MEASUREMENT AND
INSTALLATION APPOINTMENT?

We want to ensure a perfect fit for backsplash that will extend from the bottom
of your upper cabinet to the countertop. Stone is heavy and is not flexible, so
we prefer to take a final FHBS measurement after the countertop is installed.
The countertop installer will take the final measurement during the countertop
installation appointment. We will schedule a final installation appointment
quickly to complete your project.


WHERE CAN I VIEW THE SLABS OF MATERIAL?

Samples are available at The Home Depot stores, but if you’d like to view the
slabs, you can schedule an appointment with Home Depot suppliers.

Granite, Marble and Natural Stone can be viewed at MS International, 7596
Montevideo Road, #200, Jessup MD 20794. Call 410-799-9631, www.msisurfaces.com
for hours and directions.

You may also take advantage and utilize their online design and visualizer
tools, https://www.msisurfaces.com/room-visualizer-tools/

Quartz – Silestone and Dekton is supplied by Cosentino, 22725 Dulles Summit
Court, Sterling VA 20166. Call 703-437-6761,
https://www.cosentino.com/usa/cosentino-center/ for hours and directions.

Cosentino Centers invite you to select slabs from the safety of your home or
office. Please follow the link to schedule your virtual visit.
https://cosentinogroup.secure.force.com/bookappointment/

Quartz – Viatera is supplied by East West Marble, 920 Stonecroft Blvd. Suite I,
Chantilly VA 20151. Call 703-376-8585, www.ewmarble.com for hours and
directions.

Quartz – Cambria is supplied directly from Cambria Distribution Center, 42722
Trade West Drive, Suite 125 (Back Building), Sterling, VA 20166. Call
703-520-8256 for hours and directions.


DON'T WASTE ANY TIME,
LET US CALL YOU!

CALL ME

Working Hours: Monday – Friday 8:30am – 4:30pm EST

© Copyright 2023

Call Us: +1 (301) 900-5023*

*All incoming and outgoing calls and messages are recorded for quality purposes.