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Submitted URL: https://www.twilio.com/legal/privacy/disputes
Effective URL: https://www.twilio.com/en-us/legal/privacy/disputes
Submission: On August 22 via api from GB — Scanned from GB
Effective URL: https://www.twilio.com/en-us/legal/privacy/disputes
Submission: On August 22 via api from GB — Scanned from GB
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Unify your customer data with Segment to power personalized engagement
* Connections ↗
Integrate web and mobile app data with a single API
* Protocols ↗
Protect the integrity of your data
* Journeys ↗
Design cross-channel engagement
* Profiles Sync ↗
Sync customer profiles to the warehouse
* Reverse ETL ↗
Move warehouse data to your applications
COMMUNICATIONS
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Send and receive multichannel text and media messages in 180+ countries
SMS WhatsApp Chat
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Deliver email messages reliably at scale with SendGrid
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Make, receive, and monitor calls around the world
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intelligence
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Video
Build HD real-time video applications
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IoT
Connect IoT devices to global cellular networks
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Twilio Flex
Digital engagement center for customer service and sales
Contact Center
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Create multi-channel campaigns with a unified data-first platform
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Marketing Campaigns
Create and manage email marketing campaigns with SendGrid
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engagement
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Deliver personalized customer experiences at scale
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See what customers are building with Twilio
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Browse our content library for more resources on how you can create
lasting customer relationships
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Discover our current beta programs and find out how you can participate
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policies.
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AN OPEN BOOK DOCUMENTATION
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* Twilio Flex
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See all docs
> TWO USERS IN A CIRCLE COMMUNITY
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DESKTOP COMPUTER WITH A USER ICON TWILIO SERVICES
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Learn how to architect, build, and support your apps
CUSTOMER SERVICE HEADSET SUPPORT
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APPLICATIONS
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See all pricing
1. PROVEN LEADER IN PERSONALIZED CUSTOMER ENGAGEMENT
Learn how Twilio is different from competitors and why you should use the
proven leader for your customer engagement strategy.
2. EMBED VOICE AND VIDEO CALLS IN YOUR APPLICATION
Integrate voice and video calling into your applications with Twilio and
WebRTC. Our SDKs for JavaScript, iOS, and Android give you the tools to
create voice and video experiences across all major browsers and devices.
3. EMBED VOICE DIRECTLY INTO YOUR APPLICATIONS
Quickly and conveniently embed real-time voice and PSTN calling into your
mobile and web-based applications with our plug-and-play Twilio Voice SDKs.
4. VOICE WITH THE POWER OF PROGRAMMABILITY
Scale your calling capabilities in seconds, globally, with Twilio
Programmable Voice. Build a custom voice calling experience with a variety
of innovative APIs, SDKs, and integrations. Get started today!
Data is collected based on search terms. Privacy Policy
* Contact sales
* Start for free
* Menu
1. PROVEN LEADER IN PERSONALIZED CUSTOMER ENGAGEMENT
Learn how Twilio is different from competitors and why you should use the
proven leader for your customer engagement strategy.
2. EMBED VOICE AND VIDEO CALLS IN YOUR APPLICATION
Integrate voice and video calling into your applications with Twilio and
WebRTC. Our SDKs for JavaScript, iOS, and Android give you the tools to
create voice and video experiences across all major browsers and devices.
3. EMBED VOICE DIRECTLY INTO YOUR APPLICATIONS
Quickly and conveniently embed real-time voice and PSTN calling into your
mobile and web-based applications with our plug-and-play Twilio Voice SDKs.
4. VOICE WITH THE POWER OF PROGRAMMABILITY
Scale your calling capabilities in seconds, globally, with Twilio
Programmable Voice. Build a custom voice calling experience with a variety
of innovative APIs, SDKs, and integrations. Get started today!
Data is collected based on search terms. Privacy Policy
* Products
CUSTOMER DATA
--------------------------------------------------------------------------------
* Twilio Segment logo
Customer Data Platform
Unify your customer data with Segment to power personalized engagement
* Connections ↗
Integrate web and mobile app data with a single API
* Protocols ↗
Protect the integrity of your data
* Journeys ↗
Design cross-channel engagement
* Profiles Sync ↗
Sync customer profiles to the warehouse
* Reverse ETL ↗
Move warehouse data to your applications
COMMUNICATIONS
--------------------------------------------------------------------------------
* Twilio MessagingX logo
Messaging
Send and receive multichannel text and media messages in 180+ countries
SMS WhatsApp Chat
* Twilio SendGrid Email API logo
Email
Deliver email messages reliably at scale with SendGrid
* Twilio Programmable Voice logo
Voice
Make, receive, and monitor calls around the world
PSTN Sip Trunking SDK
* Twilio Phone Numbers logo
Phone Numbers
Access local, national, and toll-free phone numbers
Short Codes
--------------------------------------------------------------------------------
* Twilio Verify logo
Verify
Globally-managed multichannel 2FA and passwordless authentication
* Twilio Lookup logo
Lookup
Know your customer and assess identity risk with real-time phone
intelligence
* Twilio Developer Center logo
Serverless
Build, deploy, and run apps with Twilio’s serverless environment
* Twilio Video logo
Video
Build HD real-time video applications
* Twilio IoT logo
IoT
Connect IoT devices to global cellular networks
APPLICATIONS
--------------------------------------------------------------------------------
* Twilio Flex logo
Twilio Flex
Digital engagement center for customer service and sales
Contact Center
* Twilio Engage logo
Twilio Engage
Create multi-channel campaigns with a unified data-first platform
* Twilio Marketing Campaigns logo
Marketing Campaigns
Create and manage email marketing campaigns with SendGrid
* Solutions
BY USE CASE
--------------------------------------------------------------------------------
* Customer Engagement Platform
Build durable customer relationships with personalized, data-driven
engagement
* Marketing
Keep customers engaged on any channel
SMS Marketing
* Product & Engineering
Connect with target users reliably and securely
Alerts & Notifications Identity & Verification
* Customer Experience
Deliver personalized customer experiences at scale
Contact Center IVR & Bots
BY INDUSTRY
--------------------------------------------------------------------------------
* Financial Services
* Healthcare
* Hospitality
* Public Sector
* Real Estate
* Retail
BY BUSINESS
--------------------------------------------------------------------------------
* Enterprise
* Startup
* Nonprofit
RESOURCES
--------------------------------------------------------------------------------
* Why Twilio
The trusted platform for data-driven customer engagement across any
channel.
* Customer Stories
See what customers are building with Twilio
* Resource Center
Browse our content library for more resources on how you can create
lasting customer relationships
* Twilio Beta Center
Discover our current beta programs and find out how you can participate
* Trust Center
Twilio’s security, data privacy, regulatory compliance, and resiliency
policies.
* Developers
AN OPEN BOOK DOCUMENTATION
--------------------------------------------------------------------------------
* Twilio Flex
* SMS
* Programmable Voice
* Video
* Email
* WhatsApp API
* Elastic SIP Trunking
* Super SIM
* Verify
* Functions
* Studio
* Twilio CLI
See all docs
> TWO USERS IN A CIRCLE COMMUNITY
--------------------------------------------------------------------------------
* Ahoy!
Get inspired by the latest from our developer community
* Blog
Read tutorials, community projects, and product updates
* Stack Overflow
Ask the Twilio community for help
* Champions
Become a Twilio community Champion
* Developer Events Beta
Join upcoming group events
WRENCH AND SCREWDRIVER TOOLS & RESOURCES
--------------------------------------------------------------------------------
* CodeExchange
Usable code samples for faster builds
* Changelog
See updates and additions to Twilio products
* API Status
Check real-time monitoring of APIs and all services
* Services & Support
PEOPLE SHAKING HANDS PARTNERS
--------------------------------------------------------------------------------
* Find a Partner
Work with a Twilio partner to buy or build the right solution
* Partner with us
Join our Build Program as a technology or consulting partner
DESKTOP COMPUTER WITH A USER ICON TWILIO SERVICES
--------------------------------------------------------------------------------
* Professional Services
Get technical and strategic advice from Twilio experts
* Training
Learn how to architect, build, and support your apps
CUSTOMER SERVICE HEADSET SUPPORT
--------------------------------------------------------------------------------
* Talk to Support
* Help Center
* Frequently Asked Questions
* Support Plans
* Pricing
FEATURED PRODUCTS
--------------------------------------------------------------------------------
* SMS
* WhatsApp API
* Conversations
* Twilio Engage
* Verify
* Lookup
* Twilio Flex
CHANNELS
--------------------------------------------------------------------------------
* Programmable Voice
* Video
* Email
APPLICATIONS
--------------------------------------------------------------------------------
* Marketing Campaigns
* Twilio Segment
* Serverless
CONNECTIVITY
--------------------------------------------------------------------------------
* Super SIM
* Wireless
* Narrowband
* Elastic SIP Trunking
See all pricing
* Start for free
* Login
* Console
* Contact sales
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Customer Agreements
Terms of Service
Acceptable Use Policy
Service and Country Specific Requirements
Data Protection Addendum (DPA)
Security Overview
Service Level Agreement
Advisory Services Terms
Professional Services Terms
European Electronic Communications Code Rights Waiver
Customer Name Changes and Assignments
Updates to Legal Terms and Conditions
Privacy
Data Privacy at Twilio
Privacy Notice
Binding Corporate Rules
Sub-processors
GDPR
Customer Data Protection Addendum
Supplier Data Protection Addendum
Mobile Application Terms
Twilio Frontline End User App Terms
Twilio Authy App Terms
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Supplier Data Protection Addendum
Supplier Code of Conduct
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Resources for Law Enforcement
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Transparency Report
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Submit a request or subpoena
Code of Conduct & Ethics Hotline
Twilio Code of Conduct
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Digital Promotions General Rules
Sweepstakes Rules
Customer Research and User Experience
Acknowledgement and Waiver
Legal Notices for Twilio's Web Site
Impressum (Germany)
Italy ALIAS Database Code of Conduct
Code of Conduct (Italy)
HANDLING DISPUTES
We hope we can resolve any disputes relating to our data protection practices by
working with you to understand your concerns and correct any issues. If
something isn’t right with your account, please reach out to our Support team.
If you have questions or concerns about our data protection practices, you can
contact the Office of the Data Protection Officer either by emailing us at
privacy@twilio.com or by writing to us at any of the following addresses:
Worldwide Headquarters
EEA Headquarters
Twilio Inc.
101 Spear Street, 5th Floor
San Francisco, CA 94105
Twilio Ireland Limited
3 Dublin Landings, North Wall Quay
Dublin 1, Ireland
HANDLING DISPUTES RELATING TO OUR AGREEMENT WITH YOU
In the event that you have a dispute relating to or arising out of your
agreement with us for your use of our products and services, please see that
agreement regarding how those disputes will be resolved.
HANDLING DISPUTES RELATING TO OUR DATA PROTECTION PRACTICES
In the unlikely event that we are unable to resolve a privacy concern quickly
and thoroughly, we provide you with dispute resolution options below. These
options differ slightly depending on where you are and which path you choose to
take.
INDEPENDENT DISPUTE RESOLUTION
If you are a resident of the European Economic Area (EEA), United Kingdom (UK),
or Switzerland and are dissatisfied with the manner in which we have addressed
your concerns about our privacy practices, you may seek further assistance, at
no cost to you, from our designated independent recourse mechanism:
JAMS for Dispute Resolution An icon of a outbound link arrow
Residents of the EEA, UK, or Switzerland may also elect to arbitrate unresolved
complaints. Prior to initiating arbitration for those unresolved complaints, you
must:
* (1) contact Twilio and afford us the opportunity to resolve the issue;
* (2) seek assistance from Twilio’s designated independent recourse mechanism
above; and
* (3) contact the U.S. Department of Commerce (either directly or through a
European Data Protection Authority or the Swiss Federal Data Protection and
Information Commissioner) and afford the Department of Commerce time to
attempt to resolve the issue.
Each party will be responsible for its own attorney’s fees. This arbitration
process is provided through the Data Privacy Framework. As such, the
arbitrator(s) may only impose individual-specific, non-monetary, equitable
relief necessary to remedy any violation of the Data Privacy Framework with
respect to the individual. Twilio is subject to the investigatory and
enforcement powers of the U.S. Federal Trade Commission (FTC).
DATA PROTECTION AUTHORITIES
Individuals in many jurisdictions around the world have additional rights to
make a complaint to a competent data protection authority or commence
proceedings in a court of competent jurisdiction in accordance with applicable
data protection laws. Depending on where you live, you may have the additional
right to lodge a complaint with your local data protection authority.
In addition, residents of the EEA have the right to lodge a complaint with the
Data Protection Commissioner in Ireland (where our EEA headquarters are based).
Irish Data Protection Commissioner
Office of the Data Protection Commissioner
Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland
Phone: +353 57 868 4757
Fax: +353 57 868 4757
Email: info@dataprotection.ie
--------------------------------------------------------------------------------
Residents of the UK have the right to lodge a complaint with the Information
Commissioner’s Office (where our UK headquarters are based).
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Phone: 0303 123 1113 (local rate)
Fax: 016 25 524 510
Email: icocasework@ico.org.uk
--------------------------------------------------------------------------------
If you have any unresolved privacy or data use concerns related to Twilio's
participation in CBPR certification that we have not addressed satisfactorily,
you may contact our U.S.-based third-party dispute resolution provider (free of
charge) at https://feedback-form.truste.com/watchdog/request.
For more information about Twilio’s complaint handling procedures, see
Twilio’s BCR: Complaint Handling Procedure.
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