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ABOUT UCGATEWAY


UC GATEWAY IS A UNIFIED COMMUNICATIONS (UC) PLATFORM THAT BRINGS BOTH EMAIL AND
SMS (TEXT) MESSAGING TECHNOLOGIES INTO ONE CONTENT-AWARE SYSTEM.  BUILD CLIENT
RELATIONSHIPS, MANAGE BUSINESS COMMUNICATIONS, AND BETTER TRACK YOUR SPECIFIC
DEMOGRAPHICS.  ALLOW UC GATEWAY TO INSTANTLY HANDLE SUBSCRIPTIONS, OPT-OUTS,
SURVEYS, APPOINTMENT REMINDERS, AND CONFIRMATIONS.  OUR POWERFUL CONTENT
ANALYSIS SYSTEM WILL SEARCH FOR KEYWORDS AND PHRASES AND AUTOMATICALLY SEND AN
APPROPRIATE RESPONSE 24/7. LEARN MORE BELOW!

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INTEGRATE UC GATEWAY INTO YOUR CALENDAR, SCHEDULING, DATABASE, DISPATCH, OR
CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND TAKE ADVANTAGE OF ITS BEST
FEATURES!  EFFORTLESSLY ACCELERATE YOUR BUSINESS INTO THE DIGITAL AGE OF
AUTOMATION!


FEATURES

 


AUTOMATED CORRESPONDENCE

Our unique system allows you to automate your communications and maintain client
relations without lifting a finger. Create automatic appointment reminders and
confirmations, send newsletters and announcements, integrate UCGateway into your
scheduling system and vastly improve its efficiency.


DYNAMIC CLIENT INTERACTION

Advanced content analysis allows UCGateway to recognize keywords and phrases and
trigger a response or data entry. Automatically handle subscriptions and
opt-outs, request confirmations, analyze responses to marketing campaigns, hold
contests, and so much more. Take client interaction to a whole new level.


HIGHLY CUSTOMIZABLE

UCGateway is a highly customizable Unified Communications platform that merges
email and SMS (text) communications into one intelligent system.  Not simply for
texting your customer base, use UC Gateway to create custom health reports of
your network, have daily sales reports sent to your team, notify employees when
payroll is complete, and anything else you can imagine!


DATA COLLECTION

Build a client contact list based on emails and SMS messages, use content
filters to gather statistically significant information from client responses,
generate a potential client list, or store individual client preferences to get
the edge and stay ahead of the pack.


APPLICATIONS

UCGateway was designed as a versatile platform that is applicable anywhere email
and SMS is used. The possibilities are endless, but here are some of the ways
UCGateway may be used.

CLIENT RESPONSE PROCESSING

UC Gateway uses high level processing of content keywords and phrases to trigger
any function available to it. This system lets you do more than just prompt the
client for a confirmation, it can analyze text to recognize complex commands,
positive or negative disposition, relevant data points, and any other meaningful
derivation.

CUSTOMER RELATIONSHIP MANAGEMENT

Maintain your relationship with customers and develop new leads for potential
customers by retaining contact information automatically and organizing it
within your customer relationship management system. Imagine being able to send
out standard queries for information, such as "weekdays available"; your clients
can then respond naturally to the query and the days they've specified will be
automatically entered into the client's contact record. This is only the
beginning of what UC Gateway can do for customer relationship management.

POLING AND INFORMATION GATHERING

UC Gateway can be used to gather any kind of information that may be useful to
your company. Learn more about your demographics, get feedback from your
customers, and analyze customer satisfaction. Over time, you can gather enough
information to derive statistical conclusions that can help improve your
business or calculate employee rewards for good customer service.

REPORTING AND ALERTING

UC Gateway can perform internal company reporting and alerting functions as
well. Get daily sales reports sent to your phone, let your employees know when
payroll is complete, get status and health reports of your computer systems, or
anything else you can imagine.

REMOTE CONTROL

Use your phone or tablet as a remote control by texting commands to the system
to perform any task. Get on-demand reports or issue other commands. Since SMS is
a very lightweight communication protocol, it is faster and cheaper than
developing a mobile application when the required task is small and does not
warrant a full-blown app.

OTHER CREATIVE SOLUTIONS

One can imagine that such a platform can be adapted for many unique
applications. Invite clients to play a fun quiz game via SMS, provide an
alternative search function or product lookup, distribute coupon codes, hold a
raffle drawing, and much more. Any job that utilized email or SMS and requires
automation is just the right job for UC Gateway.

AUTOMATED APPOINTMENT REMINDERS

Combined with a calendar and scheduling system, UC Gateway can be configured to
send your clients automatic appointment reminders based on schedule, type of
appointment, individual clients' contact preferences, and more. After the
reminder has been issued, the client can confirm or cancel by responding to the
text or email and UC Gateway will update the schedule automatically. Send out
all of your reminders for the day in minutes; never again will you need to
personally handle appointment confirmations.

MASS EMAIL/SMS AND GROUP MESSAGES

Newsletters are a great way to keep in touch with your clients and keep them
interested in your business. With UC Gateway, you can send mass emails or SMS
messages to your subscribers and keep them in the loop with the latest news and
events. For legal compliance and good business practices you can offer your
subscribers the chance to opt-out of receiving new messages and UC Gateway will
handle those requests automatically.

 


UCGATEWAY IS A PRODUCT OF CONSORTIUM SOFTWARE
AND IS AVAILABLE ON OUR STACKABLE SOFTWARE PLATFORM.

Learn More about Stackable Software

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