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* Privacy Policy
PRIVACY POLICY
If you have any questions or concerns about privacy these should be addressed to
privacy@plumbworld.co.uk
At www.plumbworld.co.uk, we are committed to protecting your privacy. We use the
information we collect about you to process orders and to provide a more
personalised shopping experience.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, delivery address,
credit or debit card number and expiry date. This allows us to process and
fulfil your orders and to notify you of your order status. We also ask for your
telephone number which enables us to contact you urgently if there is a problem
with your order.
For orders paid by 0% finance, you will be directed to the website of Dividebuy
where you will enter your payment details. Plumbworld will only hold information
relating to your order and the delivery of the goods - Name, Email address,
Addresses & Phone numbers.
We personalise your shopping experience by using your purchases to shape our
recommendations and special offers about products that might be of interest to
you. We also monitor customer traffic patterns and site usage to help us develop
the design and layout of the store.
We may also use the information we collect to occasionally notify you about
important functionality changes to the Web site, new www.plumbworld.co.uk
services and special offers we think you'll find valuable, as well as any market
research purposes, for customers this is in accordance with GDPR and PECR based
on our legitimate business interests because the products that we sell are not
regarded as sensitive, we will only use your contact details and information
relating to your previous purchases and the way we use your information has not
greatly changed.
Marketing to people who are not existing customers is only carried out with
expliicit, evidenced consent obtained via opt in sign up forms.
Data Retention Policy
Customer Data
Customer data is required to be retain for taxation purposes by HMRC for a
period of 6 years plus the current year
Product guarantees last for periods ranging from 1 year to 25 years
Product safety recalls may be required many years after the purchase transaction
After weighing these risks against the requirements of GDPR we have agreed upon
a policy of retaining customer data for a period of 6 years plus the current
year.
At the end of each year personal customer data older than this will be
over-written and anonymized
Prospect Data
Prospect data represents consent based sign-ups to receive e-mail marketing
After considering the requirements of GDPR we have agreed upon a policy of
retaining prospect data during the period that they continue to interact with
our e-mail marketing
At the end of each month personal prospect data for those who have not opened
our marketing e-mails in the previous 6 months will be deleted
How does www.plumbworld.co.uk protect customer information?
When you place orders, we use a secure server. The secure server software (SSL)
encrypts all information you input before it is sent to us. Furthermore, as
required by the UK Data Protection Acts of 1984 and 1998, we follow strict
security procedures in the storage and disclosure of information which you have
given us, to prevent unauthorised access.
Will www.plumbworld.co.uk disclose the information it collects to outside
parties?
We will never divulge any of your personal details, by which we mean your name
and address or email address, to any third party for them to market un-related
products or services to you. We may use your details to advise you of money
saving offers, or major changes at www.plumbworld.co.uk. We may subcontract a
third party to mail offers to you from ourselves but they will also be bound not
to divulge your personal information to third parties.
Third party cookies may be used to track behaviour on our site by third parties.
These cookies do not contain any personal details.
Right to be forgotten
In Accordance with the GDPR, you have the right to be forgotten. If you wish to
exercise this right please send your request to forgetme@plumbworld.co.uk,
please full name and address details to facilitate indentification within our
records. Please note, the right to be forgotten is subject to certain
liumitations for example you do not have a right to be forgotten if there are
outstanding debts owed or legal actions ongoing. If you exercise your right to
be forgotten, it may prevent you being able to make a product defect claim or
other activities that require evidence of prior purchases.
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