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MASTERING THE STRATEGIES OF INTERPERSONAL AND COMMUNICATION SKILLS

18-19 NOV, 2024, WYNDHAM GRAND BANGSAR KUALA LUMPUR

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IPA TRAINING IS REGISTERED WITH



LEARN FROM THE BEST



SHARON LEE
SENIOR TRAINER & COACH
HRDF CERTIFIED

 


A successful career is dependent on the individual having
work-related functional knowledge and skills, and the art of using
them to the best effect. The art is largely one of interpersonal and
communication: through talking, listening, writing, reading; and
body language. Good interpersonal and communication skills are
what separate the distinguished, from the good.

 


Sharon’s corporate and academic experience was foundational
pillars of strong interpersonal and communication skills. As a
Design Thinker, Sharon communicates to draw the best ideas from
large groups of audiences and within a very short time frame, arrive
at the best solutions. As a Brand Marketer and Organizational
Strategist, she speaks on international platforms to communicate
concepts, and ideas and promote products. Finally, as an academic,
she works with thousands of students and lecturers to achieve
higher-order thinking and professionalism.


Owing to strong interpersonal and communication skills, Sharon
successfully led product innovation projects and created brands
from ground zero; all of which entails collaboration with various
subject matter experts from many different countries. She works
collaboratively with her team to come up with the best ideas. She
attributes her business success to strong interpersonal and communication
skills, which have helped her achieve team cohesiveness
and deliver successful projects on time.

 


Sharon’s corporate experience was with multinationals such as
Johnson & Johnson, GlaxoSmithKline, and Fonterra Brands. Her
last position in academia was as the Director of Learning and
Teaching Excellence.

 


In designing this course, Sharon and team asked thousands of
participants about the communication challenges they face and
incorporated their feedback. As a result, this training is highly
applicable to the Malaysian work environment.



VENUE DETAILS

Wyndham Grand Bangsar Kuala Lumpur
1, Jalan Pantai Jaya Tower 3, Kuala Lumpur, 59200 MY,
Phone : +60322981888


https://wyndhamgrand bangsarkl.com.my/



CONTACT US

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON

 * Module 1: Making The Communicator Feel Considered With E.M.P.A.T.H.Y
   
 * Module 2: Communicate Confidence And Trustworthiness
   
 * Module 3: Successful Communication Through Your Body
   
 * Module 4: Adapting Communication Styles To Suit Different Personalities
   
 * Module 5: Supporting Universal Communication Styles
   
 * Module 6: Focus On Building Trust And Relationship
   
 * Module 7: Empower Difficult Conversations Matters Most
   
 * Module 8: Clear And Respectful Conversations In Tricky Situations

OBJECTIVE

Unlock the full potential of your interpersonal communication skills with proven
communication skills and people skills.

 

Interpersonal communication is crucial for successful outcomes and positive
interactions. Professionals with strong interpersonal skills can build
confidence, teamwork, and strong relationships with clients and stakeholders.

 

In today’s fast-paced environment, it is important to develop communication
skills and people skills to support personal and business growth. Effective
communication is the foundation of a healthy work environment and helps
employees unlock their full potential.

 

It is important to recognize that differences in opinions and communication gaps
are inevitable. Successful communication involves pre-empting issues, sensing
undercurrent tensions through verbal and nonverbal cues, and applying emotional
intelligence during difficult interactions.

 

It is equally important to build trust and positivity with others so that
messages are well-received and untainted by negative perceptions. This fosters a
culture of transparency and trust, which helps build a successful workplace and
fosters positive work experiences.

 

While some people are born with good interpersonal skills, anyone can learn and
develop them.

 

In this course, learners will practice proven techniques to enhance emotional
intelligence, increase confidence and assertiveness, improve communication and
persuasion skills, strengthen relationships and collaborations, and build better
customer relationships. Encouraging open communication can reduce employee
conflict, stress, and disruption, and transform transactional client
relationships into
long-term partnerships.

 

Our course is specifically crafted to cultivate strong communication and
interpersonal skills, providing participants with the necessary techniques to
successfully manage complex communication challenges.

 

Designed to address specific areas of concern in the Malaysian context, this
course has garnered positive feedback from numerous past participants, enabling
individuals to establish stronger professional relationships and become
effective communicators.


AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…

 1.  Holding clear communication by recognizing internal and external noise
     barriers that can distort
     messages and intentions.
 2.  Demonstrating the ability to communicate in a way that builds trust and
     respect.
 3.  Demonstrating the ability to be an active and empathetic communicator.
 4.  Communicating effectively with others by
     recognizing which personality traits are dominant
     in the listener and tailoring the message to suit
     their preferences.
 5.  Persuading effectively by first observing body language and words being
     used.
 6.  Developing positive strategies for engaging in challenging conversations.
 7.  Managing criticism constructively and appropriately responding to it.
 8.  Developing positive ways of dealing with conflict.
 9.  Building a positive connection by building a better rapport.
 10. Creating a positive first impression by displaying confidence, credibility,
     and professionalism to
     ensure successful communication.
     

WHO SHOULD ATTEND

This course is for all employees who aspire to advance their careers by
enhancing their interpersonal skills. By improving their ability to communicate
and build trusted relationships, they can drive positive changes in their
respective organizations.

Furthermore, for those who are responsible for managing people in their
department or need to exert influence among peers from other departments, these
skills are essential to achieving success in their roles.
• Anyone working with and in a team.
• Individuals who hold leadership positions.
• Employees who have growing responsibilities in their organization and are
seeking to enhance
their communication skills as a catalyst to drive change.
• Leaders and employees communicating with clients and stakeholders.

METHODOLOGY

This training is highly interactive as participants have the opportunity to
practice the lessons in the course. The training methodology uses a complete
learning system with well-defined objectives that are achieved through lectures,
role play, and group exercises.

DAY 1

9:00

MODULE 1: Making the Communicator Feel Considered With E.M.P.A.T.H.Y

 * Recognizing Communication ‘Noise’.
   
 * Successful Listening.
   
 * Making The Communicator Feel Considered.
   

10.45

MODULE 2: COMMUNICATE CONFIDENCE AND TRUSTWORTHINESS

 * Make a Good First Impression
   
 * Establish An Immediate Connection and Build Rapport

1:00 Lunch

2:00

MODULE 3: SUCCESSFUL COMMUNICATION THROUGH
YOUR BODY

 * Project Honesty and
   Authenticity Through Your Body Language
   
 * Decoding Body Language
   
 * Successfully Responding to
   Nonverbal Signals from Others

3:45

MODULE 4: ADAPTING COMMUNICATION STYLES TO SUIT DIFFERENT
PERSONALITIES

 * We Are Predictably Different
   
 * Discover Your Personality and That of Others
   
 * Preferred Communication Styles for Different Personalities

5:00 End of Day 1

DAY 2

9:00

MODULE 5: SUPPORTING UNIVERSAL COMMUNICATION STYLES

 * Passive
   
 * Aggressive
   
 * Passive-aggressive
   
 * Assertive
   

10.45

MODULE 6: FOCUS ON BUILDING TRUST AND RELATIONSHIP

 * Reframing ‘Negative’ To Positive Mindset and Words
   
 * Creating a Safe ‘Space’ for Communication
   
 * Encouraging Other Perspectives and Opinions

1:00 Lunch

2:00

MODULE 7: EMPOWER DIFFICULT CONVERSATIONS MATTERS MOST

 * Emotional Regulation in Challenging Conversations
   
 * Preparing for a difficult conversation
   
 * Exiting the conversation professionally

3:45

MODULE 8: CLEAR AND RESPECTFUL CONVERSATIONS IN TRICKY
SITUATIONS

 * Providing Actionable and Constructive Feedback to Employees
   
 * Professionally Say ‘No’

5:00 End of Course




 

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