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MYHPSUPPORT HELP
MyHPSupport is a tool for business users to submit and track support cases.
Individuals seeking support for products used in the home should Contact HP for
assistance.
> note:
> HP has replaced HP Passport with a new sign-in experience. It has a different
> look and feel, but there is generally no change to the sign-in. Please review
> the information below or go to the FAQ or user guides for more information
> about registering a new HP sign-in account.
* If you had an HP Passport account in the past, there is no need to create a
new HP sign-in account. Your HP Passport user name and password have been
automatically migrated and work with the new sign-in experience.
* HP Passport allowed users to create and use a custom user name and password
when logging in. HP sign-in only uses email addresses and a password. If you
cannot log in using your user name, try your email address instead.
* You might still see the old HP Passport sign-in experience in various places
on the HP website for a short period of time. Any registrations in the new
sign-in experience are not backward compatible with HP Passport.
* Security questions are no longer used to reset your password or retrieve your
user name. A verification code method is now used instead.
USER GUIDE AND VIDEOS FOR MYHPSUPPORT
Use the MyHPSupport Individual User Guide or MyHPSupport Company User Guide for
more information about MyHPSupport features and tasks, or view one of the
following videos.
VIDEO
How to Register for a MyHPSupport Account
Learn how to register for a MyHPSupport account.
VIDEO
How to Register for a MyHPSupport Account
Learn how to register for a MyHPSupport account.
HOW TO REGISTER FOR A MYHPSUPPORT ACCOUNT
Learn how to register for a MyHPSupport account.
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How to Create a New Support Case in MyHPSupport
Learn how to create a new support case for individual and company users in
MyHPSupport.
VIDEO
How to Create a New Support Case in MyHPSupport
Learn how to create a new support case for individual and company users in
MyHPSupport.
HOW TO CREATE A NEW SUPPORT CASE IN MYHPSUPPORT
Learn how to create a new support case for individual and company users in
MyHPSupport.
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How to Find and View Cases in MyHPSupport
Learn how to find and view cases in MyHPSupport.
VIDEO
How to Find and View Cases in MyHPSupport
Learn how to find and view cases in MyHPSupport.
HOW TO FIND AND VIEW CASES IN MYHPSUPPORT
Learn how to find and view cases in MyHPSupport.
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HAVING ISSUES WITH MYHPSUPPORT?
If you are having issues with the MyHPSupport registration process, your
registration email invite or the sign-in process, please review the FAQ for
helpful tips.
STILL NEED HELP?
If you are unable to resolve your issue using our online resources, contact the
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GETTING HELP IN THE AMERICAS
The email below is for MyHPSupport only. If you need help with login,
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description of your issue and the email address you used to register the
account. Your request will be answered by email within one business day of
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For MyHPSupport sign-in, registration, and profile help:
* Send an email in English
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GETTING HELP IN EUROPE, MIDDLE EAST, OR AFRICA
If you are located in Europe, Middle East, or Africa and are unable to resolve
your issue using the online resources, you can contact the MyHPSupport help team
in English or French via email: Send an email
Please include your first name, last name, company name, a description of your
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> note:
> This email is only to be used for MyHPSupport login issues. Other issues must
> be handled through the standard Contact HP process.
For other languages, please go to Contact HP and follow the onscreen
instructions to obtain a local contact. To assist the support agent, please have
a copy of the email invitation used to create your account.
Please include your first name, last name, company name, a description of your
issue, and the email address you used to register the account.
> note:
> You must supply details of your HP Commercial product (serial number, product
> name or product number) to obtain the contact phone number.
ASIA, PACIFIC REGION OR JAPAN
For all countries/regions outside of the Americas, please go to Contact HP and
follow the onscreen instructions to obtain a local contact. To assist the
support agent, please have a copy of the email invitation used to create your
account.
> note:
> You must supply details of your HP Commercial product (serial number, product
> name or product number) to obtain the contact phone number.
--------------------------------------------------------------------------------
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