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1 forms found in the DOM

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        aria-expanded="false"><span class="dropdown-content mb-0"><span class="sr-only"></span>Austria</span><i class="icon icon-right lh lh-arrow-expand" aria-hidden="true"></i></button>
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      <h2 class="heading-copytext-large office-name">Information and Reservation </h2>
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      <a class="phone-number d-block" href="tel:+43 51766 1000"><i class="icon icon-left lh lh-telephone" aria-hidden="true"></i><span class="sr-only">Contact data</span>+43 51766 1000</a>
      <div class="mb-9"><span>OUTSIDE OUR BUSINESS HOURS please contact the Austrian Service number +43 1 70148 1000 for bookings and information in German and English.<br></span></div>
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              <th class="service-hour-day day-Monday">Monday</th>
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              <th class="service-hour-day day-Tuesday">Tuesday</th>
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              <th class="service-hour-day day-Wednesday">Wednesday</th>
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              <th class="service-hour-day day-Sunday">Sunday</th>
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Austrian
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Current country and language selectionAustria | English




 * BOOK
   
   
    * FLIGHTS
      
       * Book flights
       * My Bookings
       * Flight destinations
       * Our route network
       * Austrian Holidays
       * Miles & More
   
   
    * OFFERS
      
       * Offers and destinations
       * Flight Pass
   
   
    * EXTRA SERVICES
      
       * Additional baggage
       * Seat reservation
       * Upgrade options
       * AIG Travel Care insurance
       * Special menus
   
   
    * HOTEL & TRANSFERS
      
       * Hotel
       * Rental car
       * Travel to and from the airport
       * Airport parking
   
   
    * GROUPS & COMPANIES
      
       * Lufthansa Group for Business
       * Meetings & Events
       * PartnerPlusBenefit
       * Lufthansa eXperts


 * PLAN
   
   
    * TRAVELLING AND CORONA
      
       * Travel inspiration
       * Entry requirements
       * Flexible booking
       * Travel preparations
       * Digital document check
       * Austrian Flight Value Voucher
   
   
    * BAGGAGE
      
       * Baggage calculator
       * Hand Luggage
       * Free baggage allowance
       * Excess baggage
       * Sports baggage
       * Dangerous personal belongings
       * Electronic devices
       * HomeTag baggage label
   
   
    * FARES
      
       * Fare comparison
       * Economy fares
       * Premium Economy fares
       * Business fares
   
   
    * SPECIAL REQUIREMENTS
      
       * Accessible travel
       * Pregnant women
       * Medical information
       * Medical Travel Companions
       * Unaccompanied children
       * Pets
       * Entry requirements
   
   
    * FAMILIES
      
       * Before departure
       * At the airport
       * On board


 * FLY
   
   
    * CHECK-IN
      
       * Check in now
       * Check-in deadlines
       * Online
       * Via app
       * At the airport
       * At Wien Mitte station
       * Emergency contact
   
   
    * FLIGHT INFORMATION
      
       * Flight status & Itinerary
       * Flight irregularities
   
   
    * TRAVEL CLASSES
      
       * Economy Class
       * Premium Economy Class
       * Business Class
   
   
    * ON BOARD
      
       * Entertainment on board
       * Internet on board
       * eJournals
       * Austrian Melangerie
       * Onboard shopping
   
   
    * AIRCRAFT FLEET
      
       * Boeing 777-200ER
       * Boeing 767-300ER
       * Airbus A321-211
       * Airbus A321-111
       * Airbus A320-200
       * Embraer 195
   
   
    * AT THE AIRPORT
      
       * Vienna Airport
       * Regional airports
       * Lounges
       * Orientation on airports


 * Homepage
 * Help & Contact

 * Homepage


MAIN CONTENT


CONTACT US

Do you have any questions about your reservation or your baggage? Do you have
concerns about your trip? Or would you simply like to offer us some words of
praise? Then contact us.




QUESTIONS ABOUT ENTRY REGULATIONS?

Information on entry regulations


QUESTIONS ABOUT TICKET REFUND?

To our "ticket refund" form

--------------------------------------------------------------------------------




CONTACT AUSTRIAN AIRLINES

Thank you for contacting us with your praise / complaint and for taking a few
minutes. To be able to process your request quickly, fill in the form. Please
check and complete your details before submitting your request.



INFORMATION

We are currently experiencing longer waiting times at the Service Centre.

We take care of your request as soon as possible.
The data you provide will only be used to process your request. Your data will
not be passed on to third parties unless Austrian is obliged to pass it on for
legal reasons.
Email communication with the Lufthansa Group airlines is not encrypted. Please
be aware of this especially when sending personal data, such as names, contact
details or travel information and, above all, avoid entering such data in the
subject line.


BOOKING, REFUND, INVOICE

 * Voucher Booking
 * Confirmation
 * Invoice
 * Austrian Holidays
 * Internet Booking
 * Phone Booking
 * Ticket Refund
 * Rebooking
 * Fares and Conditions
 * Animals


CHECK-IN

 * Online Check-in


BAGGAGE

 * Confirmation
 * Special Baggage
 * Retrospective claims
 * Damage
 * Baggage delay
 * Lost Items
 * Status delayed baggage


IRREGULARITIES

 * Cancellation
 * Missed Connection
 * Delay
 * Diversion
 * Denied boarding
 * Downgrade


SEAT

 * Seat General
 * Seat Reservation + Refund
 * Menu Selection


AT THE AIRPORT

 * Lounge
 * Security Check
 * Gate


SPECIAL REQUIREMENTS

 * Minors on Board
 * Medical
 * Unaccompanied Minors
 * Special requirements


ON BOARD

 * Media Entertainment
 * Employee Behaviour
 * Catering


OTHER

 * Other
 * Career
 * Miles and More
 * Requested Documents

Do you have any questions about the Flight Value Voucher? Contact our Internet
Helpdesk.




AUSTRIAN AIRLINES CONTACTS WORLDWIDE


SERVICE INQUIRIES, TELEPHONE FLIGHT BOOKINGS AND TICKET REFUNDS

Select countryAustria
Austria




INFORMATION AND RESERVATION


HELP & CONTACT

Contact data+43 51766 1000
OUTSIDE OUR BUSINESS HOURS please contact the Austrian Service number +43 1
70148 1000 for bookings and information in German and English.



OPENING HOURS

Opening hoursMonday08:00 - 20:00Tuesday08:00 - 20:00Wednesday08:00 -
20:00Thursday08:00 - 20:00Friday08:00 - 20:00Saturday08:00 - 20:00Sunday08:00 -
20:00

OUTSIDE OF OUR BUSINESS HOURS, please contact +43 1 70148 1000 for bookings and
information in German and English.



--------------------------------------------------------------------------------


INTERNET HELPDESK

Do you have problems or do you need help during your online booking, in online
check-in or online rebooking? We’re here to help.

German:  +43 5 1766 3000
Monday to Friday: 7:30 a.m. to 10:00 p.m.
Saturday and Sunday: 10:30 a.m. to 7:00 p.m.

English:  +43 5 1766 3100
Monday to Sunday: 12:00 a.m. to 12:00 p.m.

Italian:  +39 010 974 83 30
Monday to Sunday: 9:00 a.m. to 8:30 p.m. Italian local time

French:  +33 185 149 840
Monday to Sunday: 9:00 a.m. to 8:30 p.m. French local time


END OF PAGE


FREQUENTLY VISITED PAGES


FREQUENTLY VISITED PAGES

 * Check-in
 * Book flights
 * Baggage
 * Flight status and itinerary
 * Aircraft fleet
 * Current flight information
 * Austrian flight destinations


CUSTOMER SERVICE


CUSTOMER SERVICE

 * FAQ / Help
 * Contact
 * Baggage problems
 * Passenger receipt
 * Service charges
 * Newsletter
 * Austrian App


ABOUT AUSTRIAN


ABOUT AUSTRIAN

 * Our company
 * Press
 * Careers
 * Carbon neutral flying
 * Awards
 * Partners


PAYMENT OPTIONS

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FOLLOW US

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 * Passenger rights
 * Imprint
 * Terms and Conditions of Carriage
 * Data protection
 * Legal information
 * Change Privacy Settings


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PRIVACY SETTINGS

We use cookies and similar technologies that are necessary to run the app and
the website. Additional cookies are only used with your consent. We use them to
access, analyse and store information such as the characteristics of your device
as well as certain personal data (IP addresses, navigation usage, geolocation
data or unique identifiers). The processing of your data serves various
purposes: Analytics cookies allow us to analyse our performance to offer you a
better online experience and evaluate the efficiency of our campaigns.
Personalisation cookies give you access to a customised experience of our
website with usage-based offers and support. Finally, Advertising cookies are
placed by third-party companies processing your data to create audiences lists
to deliver targeted ads on social media and the internet. You may freely give,
refuse or withdraw your consent at any time using the link provided at the
bottom of each page. You can consent to our use of cookies by clicking on Agree.
For more information on which data is collected and how it is shared with our
partners please read our privacy and cookie policy: Privacy policy  Cookie
policy

My settings
Necessary

These cookies are absolutely necessary for operating the website and ensuring
security features. They also allow you to stay conveniently logged into your
profile when you visit our website again.

Analytics



 * Monitor website traffic and optimize your user experience
 * Evaluate which marketing channels are performing better
 * Analyse aggregated data about usage of the website to understand our
   customers. Randomized identifiers shared with partners.



Personalisation



 * Store your preferences from previous visits
 * Collect user feedback to improve our website
 * Evaluate your interests to provide you unique customised content and offers



Advertising

By selecting this category, the categories Analytics and Personalization will
also be activated.



 * Make online and social advertising more relevant for you
 * Invite specific customer groups to reconnect with our products later
 * Share data with our advertising and social media partners via their
   third-party cookies to match your interests



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