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AI CONSUMER DISCLOSURES

 * Federal
 * Summary of Your Rights Under the FCRA
 * Resumen de sus serechos bajo la FCRA
 * Remedying the Effects of Identity Theft
 * Remediando los efectos del robo de identidad
 * State
 * California Summary of Rights
 * Article 23-A of the NY Correction Law
 * A Summary of Your Rights Under NJ Law
 * A Summary of Your Rights Under WA Law
 * Process for Correcting Criminal Records (MA)
 * Your Rights Under CITPA (OR)


Please note: Applicant Insight's website contains links to third party sites.
These companies' website privacy policies may differ from Applicant Insight. Ai
is not responsible for the privacy practices or content of these sites. Ai's
privacy policy relates only to information found or collected on this website.


OUR SERVICES


Background Checks Drug Screening Occupational Health Services Forms Automation
Driver Qualification
Civil Records & Credit Bureau Reports Criminal Records & Sex Offender Searches
I-9 and Other Compliance Services Applicant Verification Biographical Affidavits



GLOSSARY OF INDUSTRY TERMS

An in-depth glossary of background screening industry terminology.

View Glossary



FREQUENTLY ASKED QUESTIONS


BACKGROUND SCREENING FAQ

Is a federal criminal search the same thing as a National Criminal Insight
search?

No, federal criminal searches are searches of the U.S. Federal District Courts
and are searched by jurisdiction. These searches provide results on suits filed
by the federal government such as drug trafficking across state lines, gambling,
kidnapping and bank robbery. Federal crimes are also categorized as misdemeanors
or felonies.

Why does your report say that you provide criminal information for a minimum of
seven years?

Applicant Insight reports criminal results for a minimum of seven years and will
report more if readily available through the court index or repository.
Applicant Insight will not report a charge over seven years if it is unable to
determine the disposition of the case.

Do you provide nationwide searches?

Applicant Insight provides a National Criminal Insight Search. This searches a
compilation of various databases such as county and state criminal databases,
sex offender registries and more throughout the United States and is frequently
referred to in the industry as a "national search". The clarification is that it
does not search every county in every state. Rather, it casts a wide net and may
very well pick up data in states that you might otherwise not run.

What is the difference between verifying credentials and verifying licenses?

Applicant Insight will verify credentials, including technical or other training
courses, as well as professional licenses such as insurance broker licenses.
These two types of searches are done through different agencies, and
occasionally the results are not available to the public.

What are the extra fees that I have to pay?

The background screening industry incurs access fees for some of the searches
performed. Examples of these are court fees, state driving record fees,
automated verification fees, etc. Applicant Insight passes these fees directly
to our clients as they occur. Applicant Insight has provided lists of known fees
on this website.

What's the value of a county level criminal search when a statewide or National
Criminal Insight search is available?

County searches provide a narrow scope of search whereas statewide and national
searches cast wider nets. The negative aspects to statewide searches is that the
county courts may not regularly report case data to the state repositories; some
statewide searches have long turnaround times, require high state fees and/or
specific releases; and not every state has a statewide repository available to
the public. National searches again cast a wide net, but do not cover every
county in every state. When thinking about your due diligence, it is generally
thought to be better to perform county searches where the applicant has revealed
living and developed from a social security trace and then supplemented by
statewide and National Criminal Insight searches.

Why do some searches take longer than the average 1 - 3 business days turn
around time?

There are extenuating circumstances that can delay results of searches.
Typically, these are determined by court personnel or repository agencies. A
researcher may be able to easily determine whether an applicant is clear in a
court by checking a public access index, but have to submit the search to a
court clerk for processing if there is a possible record. It is up to each court
and its clerks to determine how quickly the results are returned. Applicant
Insight compiles data of courts and jurisdictions where there are known
turnaround delays and posts them to this site. Employers and educational
institutions may also cause delays due to short staffing, poor record keeping,
vacations, summer breaks, etc.

Will your background research provider check the AKA's and aliases of a
prospect's name?

Our researchers will search every name submitted for each jurisdiction. Remember
that researchers charge per name searches and so does Applicant Insight. It is
fairly common to find records on an alternate name. One way you can limit your
cost is to have the applicant identify during what years each name has been
used. As an example, you would not run a woman's maiden name if she's been
married for thirty years.

Does the company have an on-site compliance officer to help applicants and
clients with reports and questions about legal issues?

Applicant Insight does not employ legal staff and therefore, does not give legal
advice to our clients. We have designated Compliance staff on-site who are
knowledgeable about the industry, our sources and can answer general questions
as well as point clients in the right direction to obtain specific information.
Similarly, our senior management team has been in the industry for many years
and is always happy to help clients with industry questions as needed.

Can your company service organizations with multiple locations?

Applicant Insight services clients nationally and is able to tailor your program
to fit your organization through security level access to ordering, review of
results, billing, etc.

Would it be better for me to order basic employment verifications or supervisor
verifications?

When deciding what type of employment verification best suits your needs, you
should consider what you do with the results as well as how likely you are to
get more than a standard answer after all. More and more companies will not
allow their management or supervisors speak to outside employers for fear of
litigation. Rather, those calls are referred to Human Resources who only reveals
the time of service, title, and perhaps whether the person is eligible for
rehire. Your success rate for the completion of employment verifications will
improve greatly if you determine at the setup of your account that you wish only
to have basic verifications performed because we can go directly to HR for the
results without trying to catch a supervisor on an often busy floor to call us
back. For more information regarding verifications of employment and education
searches, please read our Verifications Best Practices brochure.

Do you perform audits on your internal processors?

Applicant Insight utilizes designated quality control personnel that review all
results prior to releasing the report to our client. In addition, Applicant
Insight utilizes our Compliance Department to perform monthly audits of our
internal and external suppliers of information. Similarly, since all disputes
come directly into our Compliance Department, any dispute yielding different
information than originally provided results in thorough auditing.



DRUG TESTING FAQ

How long does it take to get a negative drug test result?

Drug test results are typically received within approximately 24 to 48 hours.

Do I need to tell the collector at the time of specimen collection what
prescriptions I am currently taking?

No, although the collector may ask. However, it does help to have prescriptions
available in the event that you are contacted by the Medical Review Officer.

What does a Dilute result mean?

A specimen with creatinine and specific gravity values that are lower than
expected for human urine.

What is the DER (Designated Employer Representative) responsibility when a
non-negative result is received?

For a Dot test, refer to CFR part 40 for company specifications. For Non Dot
test, refer to your company policy.

What is the review process at the MRO office?

The MRO receives the result from the lab and obtains all necessary paperwork.
The MRO will then contact and interview the donor. The MRO will report out the
result to Applicant Insight who will report the result to the company DER. The
normal turnaround time for a non-negative result is 48 - 72 hours depending on
the availability and cooperation of the donor with the MRO.

What is the difference between initial screening and confirmation testing at the
lab?

The initial screening process at the lab separates the negative from
non-negative results. GCMS testing is an extremely accurate test that is
completed on non-negative results which provides quantitative results for the
presence of a specific drug or drug metabolite.

What methods of drug testing are available?

Multiple methods of drug testing are available through Applicant Insight. Please
contact our Sales Department at sales@ainsight.com for further evaluation of
your drug testing needs.

How do I obtain a status for drug test results?

Please contact Applicant Insight’s Customer Service Department to obtain a
status for drug test results.

How do I reach the MRO (Medical Review Officer)?

Please contact Applicant Insight’s Clinical Services Department and we will
facilitate contact with the MRO’s office.

What other Drug/Alcohol support services does Applicant Insight provide?

Applicant Insight provides full Drug/Alcohol support such as SAP referral
services, Reasonable Suspicion Supervisor Training, Random Program Management,
etc.

What other types of clinical services can Applicant Insight assist in
facilitating?

Ai can assist in facilitating DOT Physicals, Audiograms, Pre-Placement Physical
Exams, Blood Draws, PPD, Chest X-Rays, and various other services as required by
our clients. Contact our Sales Department at sales@ainsight.com for more
information.

OUR SERVICES

 * Background Checks
 * Drug Screening
 * Clinical Services
 * Forms Automation
 * Driver Qualification

ABOUT US

 * Why Choose Ai?
 * Partners & Affiliates
 * Trade Shows & Conferences

INDUSTRY SOLUTIONS

 * Transportation
 * Staffing
 * Healthcare
 * Education
 * Financial
 * Insurance
 * Manufacturing/
   Warehousing

INDUSTRY NEWS

 * New Jersey Online Public Record Court Access Fee
 * RE: COVID-19 Pandemic Preparedness
 * What You Need to Know About the FMCSA Clearinghouse
 * SAMSHA is supporting an alternative to urine testing

CLIENT RESOURCE CENTER

 * Client Login
 * Mandatory Fee Schedules
 * Search Availability & Turnaround Times
 * Forms & Downloads
 * Regulatory Links
 * Sample Reports
 * Compliance
 * Consumer Disclosures
 * Glossary of Terms

CONSUMER SUPPORT CENTER

 * Job Seeker Help
 * Previous Offender Resources

FREQUENTLY ASKED QUESTIONS

 * Background Screening FAQ
 * Drug Testing FAQ

LICENSE & POLICIES

Private Investigation
Agency License Number
A9300201

 * FACT Act Notice
 * Privacy Policy

CONTACT US

Toll-Free Phone:
(800) 771-7703

Toll-Free Fax:
(800) 890-6454

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