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✨️ Cresta recognized as a LEADER in the The Forrester Wave™: Real Time Revenue
Execution Platforms, Q2 2024 – See the full report ✨️

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   USE CASES
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   Discover and reinforce behaviors that accelerate revenue growth
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   Deliver brand-defining CX at a lower cost per contact
   Retention
   Transform churn risks into
 lifelong promoters
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   HOW SNAP FINANCE REDUCED AHT BY 40% AND INCREASED QM AUTOMATION TO 100% WITH
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   FOUR BENCHMARKS EVERY CONTACT CENTER LEADER SHOULD KNOW IN 2024
   
   UPCOMING WEBINAR
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   CRESTA NAMED A LEADER AND AN “INNOVATION JUGGERNAUT” IN REAL TIME REVENUE
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Request a demo
Request a demo

 * Webinar


FOUR BENCHMARKS EVERY CONTACT CENTER LEADER SHOULD KNOW IN 2024

June 27th, 11 am PT / 2 pm ET

We all know the tried and true “typical” contact center metrics or key
performance indicators (KPIs), but as the landscape of customer behavior and
contact center operations continues to change, how should leaders think out of
the box to drive up productivity and reduce friction? How can you quantify these
wins (or losses) in a way that can benefit the organization longer term?

Join Russell Banzon, Chief Marketing Officer at Cresta, and Brittany Bell,
Customer Success Manager at Cresta. Brittany will draw on over a decade of
contact center experience to dive into how key metrics and the way they’re
measured are changing in the contact center. Together she and Russell will
explore what the implications are for contact center leaders, and how they too
can evolve with the help of generative AI.

In this webinar, you’ll learn:

 * A new approach to driving and measuring revenue in the contact center 
 * How average handle time has evolved as a metric – and how to understand why
   this new approach matters
 * Best practices for measuring and adjusting to keep pace with these changes


REGISTER NOW

PRESENTED BY

 * RUSSELL BANZON
   
   Chief Marketing Officer

 * BRITTANY BELL
   
   Customer Success Manager, Cresta

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540 Bryant Street, Suite 200
Palo Alto, California 94301



Max-Urich-Str. 3
13355 Berlin, Germany

100 King Street West
1 First Canadian Place, Suite 6200
Toronto ON M5X 1E8

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