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Reward Gateway (UK) Ltd ("we", "us" or "our") want you to make the most out of
Saint-Gobain Rewards (the "programme", "Saint-Gobain Rewards") operated on
behalf of Saint-Gobain (the "administrator")

We’ve tried to make these Terms and Conditions as easy to read as possible, so
if we haven't made anything clear please read more on our Help & Support page


GENERAL

 * Working with the administrator we have arranged access for you to various
   discounts, savings and cashback programmes. These provide you with a genuine
   way to save money.

 * At times we may also provide extra offers chosen by the administrator. These
   may have their own set of Terms & Conditions that you will need to accept.

 * Note that in these terms and conditions all programme terms have been
   identified. However some of these programmes will not be applicable to you as
   it will depend on which programmes we have decided to make available to you.

 * We get into more detail about how we protect your personal info in the
   Privacy Notice.

 * Unless there’s an emergency or special update, we won’t shut the website
   without notice.


YOUR ACCOUNT

 1. The administrator will let us know if you should have an account on
    Saint-Gobain Rewards. If they let us know that you should not, for a minimum
    of sixty days after they inform us, you’ll still be able to access your
    account and make transfers.

 2. For everyone's safety, if we feel your account may be linked to fraudulent
    or commercial activity we will suspend your access to investigate.


WEBSITE CONTENT

 1. We do our best to provide you with the best and most accurate information.
    If we make a mistake we'll put things right so you don't lose out.

 2. You should check any additional third-party Terms & Conditions carefully. If
    something does go wrong, we will do all we can to help.

 3. Saint-Gobain Rewards is protected by trademarks and copyright. If you want
    to copy information from it please contact us for permission first – that
    way we can make sure we’re all on the same page together.

 4. All other content of the website is provided to us by Saint-Gobain. We have
    no say on that content, so we can’t take any responsibility or liability for
    its accuracy.


CASHBACK

 1.  To make sure we can track Cashback correctly, please ensure our link is the
     last one you use before ordering and make sure you complete your order
     online. If you need to finish your order by phone or in person then we
     won’t be able to claim your Cashback from the retailer.

 2.  If Cashback is not tracked or missing let us know within 60 days through
     the Help section and we will get it sorted for you.

 3.  If you've paid for an order using a credit or debit card then your Cashback
     will be awarded normally. If you've paid or part paid using a gift voucher,
     coupon, gift card or another method of payment, the retailer may not award
     your Cashback and we won't be able to claim it back from them.

 4.  Our discount codes work in conjunction with the Cashback offered on our
     site, but they won’t work with discount codes from other sources. If you do
     decide to use a discount code from another source, it’s unlikely we will be
     able to award you Cashback as the retailer will pay the Cashback to the
     website that you got the code from.

 5.  If we’ve awarded Cashback in error, we have the right to remove it when we
     find out. Similarly, if you return or cancel part of your order the
     retailer is likely to reverse the Cashback. If you’ve already withdrawn
     your account Cashback, subsequent Cashback earnings will pay that back.

 6.  Cashback has value of £0.00001 for every £1.00 Cashback showing in your
     account. When we authorise a withdrawal request we'll convert it at the
     rate that you expect, £1.00 Cashback = £1.00 real money.

 7.  You will not be eligible for Cashback with a retailer if you navigate away
     from their website before completing your purchase.

 8.  Unless otherwise stated, Cashback cannot be earned if you purchase Gift
     Cards from the retailer

 9.  If due to technical, administrative or other error the Cashback balance of
     Your account exceeds the correct value then You must inform Us at the
     earliest opportunity. The status codes of Cashback payments in Your account
     are for guidance only and represent's best understanding of the status of
     the payment

 10. You are not permitted to request a withdrawal of funds gained from Cashback
     payments that You know You are not eligible to receive, The Cashback
     Retailers reserve the right to amend or reject Cashback payments even after
     the transaction is confirmed.

 11. We cannot hold responsibility for any losses that can occur if you provide
     us with incorrect bank details when you withdraw your Cashback balance.


INSTANT VOUCHERS, RELOADABLE CARDS & PAPER VOUCHERS

 1. Please choose the value of your 1st order carefully for that retailer - the
    2nd and 3rd orders for the same retailer are restricted to £150 each in that
    24 hour period.

 2. Within 30 days of receiving your order, you can request a refund from your
    account for:
    
    * Instant Vouchers or eGift cards that you haven’t viewed on your account
      (unless otherwise stated in the offer terms on the merchant page)
    * Unactivated Reloadable Cards
    * Unused paper vouchers (which must be returned back to us in their original
      state)

 3. Very rarely something could affect our ability to top up your Reloadable
    Card at the expected time. We'll let you know if we're aware of an issue,
    but to prevent any inconvenience, please check your balance before using
    your card.

 4. If you lose a Reloadable Card, please contact our Helpdesk via phone or live
    chat ASAP. Where possible we will block the remaining balance and transfer
    it to a new card for you. Unfortunately, Instant and Paper Vouchers are like
    cash, so we can’t do the same with them.

 5. When retailers close down, vouchers are often refused and usually voucher
    holders, and anyone with any remaining balance on a Reloadable Card, are not
    entitled to their money back from the retailer. We will do everything we can
    to obtain a refund from the retailer for our users, but please be aware this
    is unlikely and not always possible, for example, if the retailer has gone
    into administration. We therefore recommend only buying vouchers that you
    plan to spend in the near future.

 6. Instant Vouchers have expiration dates set by the retailer. You can see the
    expiration date by viewing the voucher from your account. All vouchers have
    at least 6 months of validity.

 7. To safeguard your account and retailer preferences, please note that the
    following policies are in place:
    
    * 5 orders per day maximum
    * 10 orders per week maximum
    * maximum £5000 online can be spent in last 30 days


RECOGNITION & REWARD

 1. If you cease to be entitled to access Saint-Gobain Rewards or your member
    account is closed for any other reason you will have no less than 60 days
    from the date that your entitlement ceased in order to spend any outstanding
    reward balances. Access to your account may be restricted within the 60
    days, in which case you will need to contact us using the Helpdesk in order
    to ask for support.

 2. When you purchase a voucher with a combination of a payment card and Reward
    and Recognition balance, the purchase won't come at a discounted price.


OUR LIABILITY

Please read information on The Site or any website that you visit from a link on
The Site, carefully. We always try our best to help on any issues that arise,
but we can't take responsibility for any losses that are a result of your
decision - unless we've done something deliberately negligent or underhand, and
we have zero intention of doing that.

We are constantly working to improve our service. If you wish to raise any
feedback or complaint regarding the service that we provide, we are always keen
to investigate. In order for us to fully investigate and provide a response
please use our "I have some feedback on the way this website works" ticket form
by contacting us from our Help and Support section. Alternatively you can ask
our Helpdesk team to pass your feedback or complaint to a Team manager.

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