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Sign In CCW EUROPE DIGITAL SUMMIT 14th - 15th June, 2022 | Invite Only Exec Day 21st June | Online Download Agenda Partner With Us REGISTER YOUR FREE PLACE * Home * About the Executive Day * Speakers CCW Europe 2022 Speakers * Agenda 21st June Invite Only Day Download a copy of the agenda * Sponsor Check availability of sponsorship opportunities Sponsorship Opportunities Sponsor Portfolio * Media Centre Exclusive Content at CCW Europe Digital * Register Now #CCWEurope EUROPEAN DIGITAL FLAGSHIP OF THE LARGEST GLOBAL CUSTOMER CONTACT COMMUNITY 500 Attendees 15 Expert Speakers 2 Focused Days 8 Hours of Learning MASTER THE SILVER SERVICE EXPERIENCE WITH CX CONSISTENCY & OPERATIONAL EXCELLENCE The pandemic bought unpredictability and disruption to customer service, and we’re still on rocky waters. As organisations seek to achieve business continuity, customer loyalty and employee satisfaction, creating consistent experience has never been more vital. Whether it’s embedding CX across the business, balancing standardisation with differentiation across regions, or upholding quality across service channels. Maintaining consistency requires a finely tuned strategy of operational excellence, continuous improvement, and unwavering customer-centricity. This June, CCW returns to provide the customer management community with the strategies and solutions you need to attract, retain and delight your customers and employees. Join us for implementation strategies on consistently superior experience, optimal channel strategy, and delivering CX at scale. REGISTER YOUR PLACE 2022 EXPERT SPEAKERS: Angela Hartnett OBE Michelin Star Chef Murano Mikkel Lyngbo Nielsen Vice President, Chief Real Estate Officer Ericsson José Ma. Guido Avila Customer Engagement Transformation Lead Sanofi Rogério Correia Head of ROI & Optmization FarFetch 1. View All 2022 Speakers PLACE YOUR BUSINESS FRONT OF MIND AT THE 100% VIRTUAL EUROPEAN FLAGSHIP OF THE LARGEST GLOBAL CUSTOMER CONTACT EVENT SERIES Join this leading virtual event to meet with these senior professionals as they look to actively improve their Customer Management strategies and futureproof their approach in this challenging time. SPONSORSHIP OPPORTUNITIES INTRODUCING OUR STAR SPEAKER 💫💫 Joining us this June is Angela Hartnett MBE! Angela Hartnett, MBE, is one of the UK’s most loved chefs and restaurateurs, known for her sophisticated yet simple, Italy-inspired cooking. In 2007 Angela was awarded an MBE for services to the hospitality industry, and the following year she opened her own restaurant, Murano in Mayfair, where she is Chef Proprietor, and holds a Michelin star. We look forward to experiencing this unqiue session at CCW Europe! REGISTER YOUR FREE PLACE JOIN THE CCW EUROPE COMMUNITY! EUROPE'S LEADING HYBRID CUSTOMER MANAGEMENT PORTAL Engage with market-leading experts through sessions to exchange key inputs from your peer-group on the most pressing industry topics AN ALL ACCESS HYBRID EVENT EXPERIENCE Rest assured you'll get to experience cutting edge content no matter what format you choose MOTIVATIONAL CELEBRITY SPEAKERS Be inspired with leadership, performance and excellence on your CX journey EXCLUSIVE 'EXECUTIVE ACCESS ONLY DAY' Promising immersive learning and networking opportunities with the most senior leaders Learn More IN PARTNERSHIP WITH : QUESTIONS? Address: IQPC Ltd, 129 Wilton Road, London SW1V 1JZ Telephone: 44 (0) 207 368 9300 Fax: 44 (0) 207 368 9301 Email: enquire@iqpc.co.uk * IQPC Home * Privacy Policy * Cookie Policy * Help * Cookie Preferences ©2022 IQPC. All rights reserved. UNSUPPORTED BROWSER DETECTED The browser you are using is not supported that will prevent you from accessing certain features of the website. 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They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Back Button BACK Search Icon Filter Icon Clear checkbox label label Apply Cancel Consent Leg.Interest checkbox label label checkbox label label checkbox label label Reject All Confirm My Choices Joining the Community informs your connections that you are attending this event. This will influence your connections and encourage them to join you. By joining the community, you give us permission to post on your social profile when you've completed registration. You also give us permission to display you in the "Who's-In" view for the event and e-mail notifications. Finally, you permit us to notify you via e-mail when one of your friends registers. Powered byPicreel