www.cprime.com Open in urlscan Pro
2606:4700:10::6814:1fb0  Public Scan

URL: https://www.cprime.com/resource/case-study/cprime-creates-custom-training-pathways-for-a-multinational-consumer-electro...
Submission: On January 31 via api from US — Scanned from DE

Form analysis 7 forms found in the DOM

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   Necessary cookies help make a website usable by enabling basic functions like
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      1.gifUsed to count the number of sessions to the website, necessary for
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      CookieConsent [x2]Stores the user's cookie consent state for the current
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      Expiry: 1 yearType: HTTP
    * Cprime
      5
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      atlassian.xsrf.tokenEnsures visitor browsing-security by preventing
      cross-site request forgery. This cookie is essential for the security of
      the website and visitor.
      Expiry: SessionType: HTTP
      AWSALBAPP-0This cookie is used in context with load balancing - This
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      AWSALBAPP-1This cookie is used in context with load balancing - This
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      3
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      test_cookieUsed to check if the user's browser supports cookies.
      Expiry: 1 dayType: HTTP
      rc::aThis cookie is used to distinguish between humans and bots. This is
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      Expiry: PersistentType: HTML
      rc::cThis cookie is used to distinguish between humans and bots.
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      3
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      li_gcStores the user's cookie consent state for the current domain
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      UserMatchHistoryEnsures visitor browsing-security by preventing cross-site
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      bscookieThis cookie is used to identify the visitor through an
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      BIGipServer# [x2]Used to distribute traffic to the website on several
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      zoom.us
      zoominfo.com
      
      4
      __cf_bm [x4]This cookie is used to distinguish between humans and bots.
      This is beneficial for the website, in order to make valid reports on the
      use of their website.
      Expiry: 1 dayType: HTTP
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      1
      wpEmojiSettingsSupportsThis cookie is part of a bundle of cookies which
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      the correct state of font, blog/picture sliders, color themes and other
      website settings.
      Expiry: SessionType: HTML
    * google.com
      youtube.com
      
      3
      CONSENT [x3]Used to detect if the visitor has accepted the marketing
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      GDPR-compliance of the website.
      Expiry: 2 yearsType: HTTP
    * mountain.com
      1
      guidPreserves users states across page requests.
      Expiry: 400 daysType: HTTP
    * zoominfo.com
      1
      _cfuvidThis cookie is a part of the services provided by Cloudflare -
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      connection for website operators.
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 * Preferences 9
   
   Preference cookies enable a website to remember information that changes the
   way the website behaves or looks, like your preferred language or the region
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    * Bizible
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      Learn more about this provider
      _biz_flagsAThis cookie serves multiple purposes; it determines whether the
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      any tracking opt-out choices.
      Expiry: 1 yearType: HTTP
    * Cookiebot
      1
      Learn more about this provider
      CookieConsentBulkSetting-#Enables cookie consent across multiple websites
      Expiry: 1 yearType: HTML
    * Cprime
      2
      Learn more about this provider
      loglevelMaintains settings and outputs when using the Developer Tools
      Console on current session.
      Expiry: PersistentType: HTML
      wistia-video-progress-#Contains a timestamp for the website’s
      video-content. This allows the user to resume watching without having to
      start over, if the user leaves the video or website.
      Expiry: PersistentType: HTML
    * LinkedIn
      1
      Learn more about this provider
      lidcRegisters which server-cluster is serving the visitor. This is used in
      context with load balancing, in order to optimize user experience.
      Expiry: 1 dayType: HTTP
    * LiveChat
      2
      Learn more about this provider
      __lc_cidNecessary for the functionality of the website's chat-box
      function.
      Expiry: 400 daysType: HTTP
      __lc_cstNecessary for the functionality of the website's chat-box
      function.
      Expiry: 400 daysType: HTTP
    * Livechat
      2
      Learn more about this provider
      #:stateNecessary for the functionality of the website's chat-box function.
      Expiry: PersistentType: HTML
      @@lc_idsNecessary for the functionality of the website's chat-box
      function.
      Expiry: PersistentType: HTML

 * Statistics 21
   
   Statistic cookies help website owners to understand how visitors interact
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    * Cprime
      1
      Learn more about this provider
      wistiaUsed by the website to track the visitor's use of video-content -
      The cookie roots from Wistia, which provides video-software to websites.
      Expiry: PersistentType: HTML
    * Google
      9
      Learn more about this provider
      _dc_gtm_UA-#Used by Google Tag Manager to control the loading of a Google
      Analytics script tag.
      Expiry: 1 dayType: HTTP
      _ga [x2]Registers a unique ID that is used to generate statistical data on
      how the visitor uses the website.
      Expiry: 2 yearsType: HTTP
      _ga_#Used by Google Analytics to collect data on the number of times a
      user has visited the website as well as dates for the first and most
      recent visit.
      Expiry: 2 yearsType: HTTP
      _gid [x2]Registers a unique ID that is used to generate statistical data
      on how the visitor uses the website.
      Expiry: 1 dayType: HTTP
      SSets a unique ID for the session. This allows the website to obtain data
      on visitor behaviour for statistical purposes.
      Expiry: 1 dayType: HTTP
      collectUsed to send data to Google Analytics about the visitor's device
      and behavior. Tracks the visitor across devices and marketing channels.
      Expiry: SessionType: Pixel
      tdRegisters statistical data on users' behaviour on the website. Used for
      internal analytics by the website operator.
      Expiry: SessionType: Pixel
    * LinkedIn
      1
      Learn more about this provider
      AnalyticsSyncHistoryUsed in connection with data-synchronization with
      third-party analysis service.
      Expiry: 30 daysType: HTTP
    * Livechat
      1
      Learn more about this provider
      _livechat_has_visitedIdentifies the visitor across devices and visits, in
      order to optimize the chat-box function on the website.
      Expiry: PersistentType: HTML
    * Microsoft
      5
      Learn more about this provider
      c.gifCollects data on the user’s navigation and behavior on the website.
      This is used to compile statistical reports and heatmaps for the website
      owner.
      Expiry: SessionType: Pixel
      _clckCollects data on the user’s navigation and behavior on the website.
      This is used to compile statistical reports and heatmaps for the website
      owner.
      Expiry: 1 yearType: HTTP
      _clskRegisters statistical data on users' behaviour on the website. Used
      for internal analytics by the website operator.
      Expiry: 1 dayType: HTTP
      _cltkRegisters statistical data on users' behaviour on the website. Used
      for internal analytics by the website operator.
      Expiry: SessionType: HTML
      CLIDCollects data on the user’s navigation and behavior on the website.
      This is used to compile statistical reports and heatmaps for the website
      owner.
      Expiry: 1 yearType: HTTP
    * WordPress.com
      1
      Learn more about this provider
      g.gifRegisters statistical data on users' behaviour on the website. Used
      for internal analytics by the website operator.
      Expiry: SessionType: Pixel
    * cdn.bizibly.com
      cdn.bizible.com
      
      2
      u [x2]Collects data on the user's visits to the website, such as the
      number of visits, average time spent on the website and what pages have
      been loaded with the purpose of generating reports for optimising the
      website content.
      Expiry: SessionType: Pixel
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      1
      ttRegisters the website's speed and performance. This function can be used
      in context with statistics and load-balancing.
      Expiry: 400 daysType: HTTP

 * Marketing 55
   
   Marketing cookies are used to track visitors across websites. The intention
   is to display ads that are relevant and engaging for the individual user and
   thereby more valuable for publishers and third party advertisers.
    * 6sc.co
      1
      6suuidRegisters user behaviour and navigation on the website, and any
      interaction with active campaigns. This is used for optimizing
      advertisement and for efficient retargeting.
      Expiry: 400 daysType: HTTP
    * Bizible
      8
      Learn more about this provider
      _BUID [x2]Collects data on visitors' preferences and behaviour on the
      website - This information is used make content and advertisement more
      relevant to the specific visitor.
      Expiry: 1 yearType: HTTP
      _biz_dfsACollects data on visitors' preferences and behaviour on the
      website - This information is used make content and advertisement more
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      Expiry: SessionType: HTTP
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      Expiry: SessionType: HTTP
      _biz_nACollects data on visitors' preferences and behaviour on the website
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      Expiry: 1 yearType: HTTP
      _biz_pendingACollects data on visitors' preferences and behaviour on the
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      Expiry: 1 yearType: HTTP
      _biz_sidCollects data on visitors' preferences and behaviour on the
      website - This information is used make content and advertisement more
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      Expiry: SessionType: HTTP
      _biz_uidCollects data on visitors' preferences and behaviour on the
      website - This information is used make content and advertisement more
      relevant to the specific visitor.
      Expiry: 1 yearType: HTTP
    * Google
      7
      Learn more about this provider
      _gcl_auUsed by Google AdSense for experimenting with advertisement
      efficiency across websites using their services.
      Expiry: 3 monthsType: HTTP
      COMPASSPending
      Expiry: 1 dayType: HTTP
      IDEUsed by Google DoubleClick to register and report the website user's
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      Expiry: 1 yearType: HTTP
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      Expiry: SessionType: Pixel
      ads/ga-audiencesUsed by Google AdWords to re-engage visitors that are
      likely to convert to customers based on the visitor's online behaviour
      across websites.
      Expiry: SessionType: Pixel
      NIDRegisters a unique ID that identifies a returning user's device. The ID
      is used for targeted ads.
      Expiry: 6 monthsType: HTTP
      pagead/1p-user-list/#Tracks if the user has shown interest in specific
      products or events across multiple websites and detects how the user
      navigates between sites. This is used for measurement of advertisement
      efforts and facilitates payment of referral-fees between websites.
      Expiry: SessionType: Pixel
    * LinkedIn
      2
      Learn more about this provider
      bcookieUsed by the social networking service, LinkedIn, for tracking the
      use of embedded services.
      Expiry: 1 yearType: HTTP
      li_sugrCollects data on user behaviour and interaction in order to
      optimize the website and make advertisement on the website more relevant.
      Expiry: 3 monthsType: HTTP
    * LiveChat
      1
      Learn more about this provider
      __oauth_redirect_detectorAllows the website to recoqnise the visitor, in
      order to optimize the chat-box functionality.
      Expiry: 1 dayType: HTTP
    * Marketo
      1
      Learn more about this provider
      _mkto_trkContains data on visitor behaviour and website interaction. This
      is used in context with the email marketing service Marketo.com, which
      allows the website to target visitors via email.
      Expiry: 2 yearsType: HTTP
    * Microsoft
      14
      Learn more about this provider
      _uetsidUsed to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: PersistentType: HTML
      _uetsid_expContains the expiry-date for the cookie with corresponding
      name.
      Expiry: PersistentType: HTML
      _uetvidUsed to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: PersistentType: HTML
      _uetvid_expContains the expiry-date for the cookie with corresponding
      name.
      Expiry: PersistentType: HTML
      MR [x2]Used to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: 7 daysType: HTTP
      MSPTCPending
      Expiry: 1 yearType: HTTP
      MUID [x2]Used widely by Microsoft as a unique user ID. The cookie enables
      user tracking by synchronising the ID across many Microsoft domains.
      Expiry: 1 yearType: HTTP
      SRM_BTracks the user’s interaction with the website’s search-bar-function.
      This data can be used to present the user with relevant products or
      services.
      Expiry: 1 yearType: HTTP
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      websites. This information is used to measure the efficiency of
      advertisement on websites.
      Expiry: 1 dayType: HTTP
      SMRegisters a unique ID that identifies the user's device during return
      visits across websites that use the same ad network. The ID is used to
      allow targeted ads.
      Expiry: SessionType: HTTP
      _uetsidCollects data on visitor behaviour from multiple websites, in order
      to present more relevant advertisement - This also allows the website to
      limit the number of times that they are shown the same advertisement.
      Expiry: 1 dayType: HTTP
      _uetvidUsed to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: 1 yearType: HTTP
    * Reddit
      3
      Learn more about this provider
      rp.gifNecessary for the implementation of the Reddit.com's share-button
      function.
      Expiry: SessionType: Pixel
      _rdt_uuid [x2]Used to track visitors on multiple websites, in order to
      present relevant advertisement based on the visitor's preferences.
      Expiry: 3 monthsType: HTTP
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      15
      Learn more about this provider
      LAST_RESULT_ENTRY_KEYUsed to track user’s interaction with embedded
      content.
      Expiry: SessionType: HTTP
      nextIdUsed to track user’s interaction with embedded content.
      Expiry: SessionType: HTTP
      requestsUsed to track user’s interaction with embedded content.
      Expiry: SessionType: HTTP
      ytidb::LAST_RESULT_ENTRY_KEYUsed to track user’s interaction with embedded
      content.
      Expiry: PersistentType: HTML
      YtIdbMeta#databasesUsed to track user’s interaction with embedded content.
      Expiry: PersistentType: IDB
      yt-remote-cast-availableStores the user's video player preferences using
      embedded YouTube video
      Expiry: SessionType: HTML
      yt-remote-cast-installedStores the user's video player preferences using
      embedded YouTube video
      Expiry: SessionType: HTML
      yt-remote-connected-devicesStores the user's video player preferences
      using embedded YouTube video
      Expiry: PersistentType: HTML
      yt-remote-device-idStores the user's video player preferences using
      embedded YouTube video
      Expiry: PersistentType: HTML
      yt-remote-fast-check-periodStores the user's video player preferences
      using embedded YouTube video
      Expiry: SessionType: HTML
      yt-remote-session-appStores the user's video player preferences using
      embedded YouTube video
      Expiry: SessionType: HTML
      yt-remote-session-nameStores the user's video player preferences using
      embedded YouTube video
      Expiry: SessionType: HTML
      VISITOR_INFO1_LIVETries to estimate the users' bandwidth on pages with
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      Expiry: 180 daysType: HTTP
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      Expiry: 180 daysType: HTTP
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      Expiry: SessionType: HTTP
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      and what pages have been loaded, with the purpose of displaying targeted
      ads.
      Expiry: 1 dayType: HTTP
      _gd_svisitorCollects visitor data related to the user's visits to the
      website, such as the number of visits, average time spent on the website
      and what pages have been loaded, with the purpose of displaying targeted
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      Expiry: 2 yearsType: HTTP
      _gd_visitorCollects visitor data related to the user's visits to the
      website, such as the number of visits, average time spent on the website
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      Expiry: 2 yearsType: HTTP

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      Learn more about this provider
      ipvPending
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      _biz_ABTestAPending
      Expiry: SessionType: HTTP
      _biz_EventAPending
      Expiry: SessionType: HTTP
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      2
      Learn more about this provider
      cp-course-template-variantPending
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      2
      Learn more about this provider
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      side_storage_f4540d41-641c-448b-b206-cc987321b98dPending
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      3
      Learn more about this provider
      _zm_chtaidPending
      Expiry: 1 dayType: HTTP
      _zm_ctaidPending
      Expiry: 1 dayType: HTTP
      _zm_mtk_guidPending
      Expiry: 400 daysType: HTTP

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CASE STUDY


CPRIME CREATES CUSTOM TRAINING PATHWAYS FOR A MULTINATIONAL CONSUMER ELECTRONICS
ICON

--------------------------------------------------------------------------------


COMPANY DETAILS

INDUSTRY: TELECOMMUNICATIONS, TECHNICAL MANUFACTURING

COMPANY SIZE: 164,000 (EXCLUDING CONTRACTORS)

LOCATION: SILICON VALLEY, CALIFORNIA

PRODUCTS: CONSUMER ELECTRONICS, COMPUTER SOFTWARE, AND ONLINE SERVICES

CPRIME SERVICES:

 * Learning Pathways
 * Technical Coaching
 * Technical Curriculum Design


EXECUTIVE SUMMARY

Looking to improve its internal mechanism for upskilling its workforce in the
face of a global technology talent shortage, this international tech leader
turned to Cprime to help it extend its training curriculum. Cprime received
positive feedback from the students and impressed the company leadership with
their results.



--------------------------------------------------------------------------------




THE CLIENT

This global technology leader builds popular consumer electronics devices like
smartphones, computers, tablets, and wearable accessories, as well as software,
productivity, and entertainment products. They have developed a reputation for
innovation and a sleek design ethos that have made them an international
household name.


THE CHALLENGE: UPSKILLING FROM WITHIN — CREATING NEW CAREER OPPORTUNITIES IN AN
ESTABLISHED WORKFORCE

In response to a growing global shortage of technical talent and high attrition
rates, this client looked inward to address some of its technical staffing
needs.

“The rationale is simple—there’s a very competitive hiring landscape for
specific roles in the technology workforce economy,” explains Chris Knotts, a
Director in the Cprime Learning Practice. “As a result, the device manufacturer
wanted to cultivate talent from within their own ranks. Selecting and promoting
people already familiar with their culture not only improves employee retention
over the long term, it is also more cost effective.”

It was not an idea new to the organization. The company already had a mechanism
in place to recruit and upskill employees, but the program had a limited scope
and capacity. The device manufacturer wanted to expand its internal retraining
capabilities to include two emergent high-demand subject areas—Quality Assurance
(QA) and Enterprise Program Management (EPM).

The fundamental challenge for the company, however, wasn’t a lack of expertise,
it was a lack of bandwidth.

“They knew exactly what they wanted to do, they just needed help with the
execution. They wanted someone to overcome the hurdles that prevented them from
doing it themselves,” says Knott. “They needed external muscle to come in and
perform the administration, needs assessment, and training design and then get
in there and do the actual coaching.”

To achieve that within a limited timeframe, the company required an experienced
training partner with established expertise and an inventory of relevant course
materials. While they expected a customized training experience tailored to
their needs, they did not want to begin from scratch.


SOLUTION: CPRIME—A MULTI-DISCIPLINED TEAM WITH THE RIGHT EDUCATIONAL ASSETS

Based on previous success working together to fulfill its Atlassian tooling
needs, the manufacturer shortlisted Cprime as a candidate in its request for
proposal (RFP) call. Cprime won the bid on the strength of its expansive subject
expertise and proven track record.

“Cprime met all their personnel and asset requirements,” says Knotts. “We had
the experience and instructors, and our learning catalog contained the exact
course materials that they wanted us to design.”

The Cprime team began the course design phase by sitting down with the
management and supervisory teams to further sharpen requirements and clarify
expectations. Cprime then collaborated with the company over the course of two
months to develop and deliver multiple iterations of the training.

>  
> 
> “THEY KNEW EXACTLY WHAT THEY WANTED TO DO, THEY JUST NEEDED HELP WITH THE
> EXECUTION, SOMEONE TO OVERCOME THE HURDLES PREVENTING THEM FROM DOING IT
> THEMSELVES. THEY WANTED SKILLED EXTERNAL MUSCLE TO COME IN AND PERFORM THE
> ADMINISTRATION, NEEDS ASSESSMENT, AND TRAINING DESIGN AND THEN GET IN THERE
> AND DO THE ACTUAL COACHING.” — CHRIS KNOTTS, DIRECTOR, CPRIME LEARNING
> PRACTICE
> 
>  


RAPIDLY ITERATING TO MEET CLIENT REQUIREMENTS

Each of the iterations involved further defining the course design and
objectives, selecting and refining course content, and creating assessment
criteria to determine successful learning outcomes. A multi-disciplined Cprime
team of nine people provided input to ensure the courses reflected the most
up-to-date industry best practices. Leadership and subject experts from the
device manufacturer’s internal talent development team provided regular input to
maintain alignment between Cprime’s output and the company’s culture and ways of
working.

“We worked directly with their QA and EPM stakeholders, embedding with the
functional heads of the teams that we would train, so they could inject their
input right from the beginning,” says Knotts. “We ended up with the Quality
Assurance and Enterprise Project Management learning tracks based on Cprime
library materials but entirely unique to the device manufacturer’s needs.”

The resulting course materials combined core Cprime course content with
practical use cases that helped students relate them to real-world situations
and expanded their understanding of how the principles fit the manufacturer’s
greater project environment.

An experienced Cprime enterprise technology coach then delivered each session,
beginning with core concepts and shifting into on-the-job mentorship,
demonstrating key competencies on the job.

“The Cprime technology coaches got deeply involved with the teams, fostering the
practical application of the software testing they were teaching,” says Knotts.
“It wasn’t a matter of spoon-feeding them a lecture, It was very hands-on.”

>  
> 
> “WE WORKED DIRECTLY WITH THEIR QUALITY ASSURANCE AND ENTERPRISE PROGRAM
> MANAGEMENT STAKEHOLDERS — EMBEDDING WITH THE FUNCTIONAL HEADS OF THE TEAMS
> THAT WE WOULD TRAIN — SO THEY COULD INCLUDE THEIR INPUT RIGHT FROM THE
> BEGINNING.” — CHRIS KNOTTS, DIRECTOR, CPRIME LEARNING PRACTICE
> 
>  


RESULTS: OFF-THE-SHELF TRAINING CONTENT COMBINED WITH CUSTOM COACH DELIVERY

With only two months to prepare, Cprime delivered two intensive, ten-day
training sessions. The coaches began training the first cohorts of the device
manufacturer’s internal promotion candidates on the new learning tracks in month
three.

The Cprime trainers then oversaw concurrent online and localized training
sessions at the client’s main California campus, training over 70 people across
five cohorts.

Despite the very intensive preparation, planning, and tight timeframes, Cprime
received positive feedback from the students and impressed the company
leadership with their results.

“Our emphasis on the hands-on, real-world coaching component enhanced what could
have easily been dry, theoretical training sessions has been really meaningful
for the students,” says Knotts. “Both the students and the stakeholders really
liked what we were doing and how we did it.”

Because of early successes with the pilot, the device manufacturer is already
looking toward a continued partnership.

“They invited Cprime to plan a second set of sessions,” says Knotts. “They knew
exactly what they needed and their standards were high. Because the project was
under such heavy scrutiny, It’s been really satisfying to exceed their
expectations.”

>  
> 
> “CPRIME’S EMPHASIS ON HANDS-ON, REAL-WORLD COACHING COMPONENT INTO WHAT COULD
> HAVE BEEN DRY, THEORETICAL, TRAINING SESSIONS HAS BEEN REALLY MEANINGFUL FOR
> THE STUDENTS. BOTH THE STUDENTS AND THE STAKEHOLDERS REALLY LIKED WHAT WE WERE
> DOING AND HOW WE DID IT.” — CHRIS KNOTTS, DIRECTOR, CPRIME LEARNING PRACTICE

IF YOU’D LIKE TO SEE SIMILAR RESULTS FOR YOUR ORGANIZATION, EXPLORE OUR FLEXIBLE
LEARNING PATHWAYS AND TECHNICAL COACHING SOLUTIONS.

--------------------------------------------------------------------------------


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FEATURED TEAM MEMBERS

CHRIS KNOTTS

INNOVATION PRODUCT DIRECTOR

Chris Knotts combines the power of new technologies with a disciplined creative
process to solve tough problems, and teaches others to do the same. He has
extensive experience in teaching other organizations to ideate, work, and take
concepts from idea to measurable value at scale. Chris is responsible for
designing and evangelizing Cprime's Learning curriculum. He maintains the
training catalog for emergent technology and critical technology topics such as
enterprise software engineering, DevOps, agility, continuous delivery,
information security, advanced analytics and data engineering.

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