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URL: https://community.docusign.com/signing-7
Submission Tags: falconsandbox
Submission: On May 20 via api from US — Scanned from DE

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SIGNING

Find answers to your eSignature signing questions.


 * 740 Topics
 * 1,987 Replies

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740 TOPICS

Recently Active
Most Replies Most views Newest First
C

cchinNewcomer
asked in Signing

NEW UPDATE: "X OF Y SIGNATURES COMPLETE" REMOVED


It looks like with a recent up date this week, a feature was removed/moved from
the Action Required to do list. There used to be a bit of text near the progress
bar that showed how many signatures were completed and how many more had to go.
My company uses “no signing order” because it expedites the visibility of
documentation as well as makes it easier on the router so they don’t have to
specify who goes in which order. I am the last signer. When I have many
documents in my queue, I usually prioritize those that are ready for me to view;
aka 4/5 or 2/3 signatures complete. The progress bar is not a useful way for me
to view my queue. Is there a way to turn on this moved/removed feature?

03

46 minutes ago
I

Iorgo2Newcomer
asked in Signing

CAN NOT SIGN


I am trying to do what I always do the last years... Received on my email a word
doc which I want to open directly through DocuSign...sign it and share it
through WhatsApp...HAVE DONE THAT HUNDREDS of time literally.Only that last time
it says no more envelopes left or something like that.I just want to sign
nothing else and as far as I know signing is free...would appreciate any help
from anyone.

015
C

52 minutes ago
L

LarryAZNewcomer
asked in Signing

PHISHING EMAILS FROM DOCUSIGN.NET DOMAIN


I'm suddenly getting 3-5 phishing emails a week from the docusign.net domain and
none of the standard reporting email addresses like abuse@ or admin@ work. They
reject my email, and I can’t find any reporting information on their FAQ page. I
guess I'm left with the choice of blocking the domain? Why do they make is
difficult to contact support or report phishing? Keeping customers at arms
length is bad practice. Edit: Spam@docusign.com. What a waste of my time finding
that. Edit 2: Spam@… blocked my email as spam. This is BS. Going to block the
domain on the server.

04
N

52 minutes ago
J

JHipesNewcomer
asked in Signing

AGREE AND FINISH DOESN'T WORK


I have completed all the signatures on a document that I was sent. The message
says, “Done! Select Finish to send the completed document. When I select the
blue Finish button, a pop up comes up with this message: Your document isn’t
complete yet. By selecting AGREE AND FINISH, you agree to use Electronic Records
and Signatures. Your document will be completed afterwards. I select the blue
AGREE AND FINISH blue button in the pop-up, but nothing happens. I continues to
come back to the pop-up, and the document is never sent. The company has tried
many times to review and cannot find anything wrong. I switched browsers to
Google Chrome and cleared the history, cache, and cookies. Still same problem. I
tried logging in to Docusign.com, clicked on the “Access Documents” link, and
used the security code that was emailed to me. I went through the signing
process again and still ended with the same Agree and Finish pop-up that never
submits the document. Please help!

02
A

1 hour ago
J

Joey HydonNewcomer
asked in Signing

DOES ANYONE KNOW HOW TO ADD MORE THAN 1 DELEGATE FOR SIGNATURE?


Hi All, Does anyone know how to add more than 1 delegate for signature?

02
A

1 hour ago
J

JRNWASHDCNewcomer
asked in Signing

NO SUPPORT, CIRCULAR USLESS INFORMATION FROM SUPPORT CHAT ROBOT


I’m getting this error trying to log in, because I need to access a document
that I signed. The link from the original document still lives, but it only
takes me to the first page of the document, then I have to ‘sign up’ with
Docusign to see the rest of the document. So, I register, or sign up. Then,
trying to login, this persistent error presents: “Sorry, there was a problem
loading your account features. Please contact Docusign Support for assistance.”
Two chatbots provided zero meaningful or quality assistance, and a form that I
filled out to Docusign support remains unanswered. If anyone knows what I should
do next, I am all ears.

00
J

1 hour ago
A

andreabNewcomer
asked in Signing

AUTHENTICATION QUESTIONS - A COMPLAINT


Is there a way to let the powers that be that they might need to dial it back a
bit on the level of questions that are being asked? I get complaints nearly
every week about the questions. There are many clients who fail because the
questions are so obscure. Today I was told by a client that every time she goes
to complete a form from us, it asks her questions about her husband’s ex-wife.
It makes her incredibly uncomfortable, and seems to be a bit inappropriate.
There is no resolution to this, but maybe just pass along the message. Thanks!

04
C

2 hours ago
R

rita WObserver
asked in Signing

签署方如何更换电子签名


修改电子签名只能是由发出方添加收件人才可以吗?签署方是否可自行改正

01

6 hours ago
L

Lemon PeelerNewcomer
asked in Signing

NEW USER SIGN AND PRINT QUESTIONS


As a very new user we have a few questions. Our accountant requires a DocuSign
signature prior to submitting annual income tax returns. We have setup a
DocuSign account but have the following questions: Two of our adopted signatures
were originally uploaded files of our actual signatures. However, one of the
signatures displays extremely small (it is a little longer) on the signed
document. Is there a way to enlarge the signature in DocuSign so it is more
legible on the signed document? How do we download the documents from our
account? We can see the signed documents, but when trying to download we get a
webpage indicating a lack of authentication. When creating our account for the
community, it does not ask us to setup a password. Is that normal? Thank you so
much for any assistance.

05
L

1 day ago
Y

yu zhangNewcomer
asked in Signing

MR


Two months ago, I signed a lease agreement through this software and I am a
tenant. But I didn't download a copy of the contract at the time, and now I want
to open the previous file, but it shows that the link has expired. I was not a
registered user when signing the document. How can I obtain a copy of this
contract document. Because there is a dispute with the landlord, it is not
convenient to request it from the landlord.

01

2 days ago
M

Michelle MasonNewcomer
asked in Signing

AMENDMENTS POST SIGNING


Is it possible to make a manuscript amendment once a document has been signed by
all parties or will it need to be resent?

02
W

2 days ago
D

Diego OleaNewcomer
asked in Signing

SIGNATORIES DO NOT RECEIVE A COPY OF SIGNED DOCUMENTS WHEN THE DOCUMENTS ARE
COMPLETED, THEY JUST RECEIVE A NOTIFICATION THAT THE DOCUMENT WAS EXECUTED, HOW
TO SEND THEM COPIES OF THE DOCUMENTS THEY SIGNED-OFF, NOT ALL OF THEM?


Signatories do not receive a copy of signed documents when the documents are
completed, they just receive a notification that the document was executed, how
to send them copies of the documents they signed-off, not all of them?

06
C

2 days ago
E

Elijah StevensNewcomer
asked in Signing

FORCED INITIALS


Signing a document for insurance, there is a section where it asks for ONE AND
ONLY ONE initial to be signed, however, the document says it is not finished
until I sign all other options as well. What is the issue?

02
C

2 days ago
C

CaCruzNewcomer
asked in Signing

SIGNED DOCUMENTS


How can I get copies of the documents I’ve signed?

02
C

2 days ago
A

amarquetonNewcomer
asked in Signing

DATE


Hello, Could you please inform me on how to change the date from US (MM/DD/YYYY)
to European format (DD/MM/YYYY) on my “to be signed” documents? Thanking you in
advance. Kind Regards,

05
L

2 days ago
M

MikesdocsNewcomer
asked in Signing

VERIFYING A DISPUTED SIGNATURE


I received a real estate document with a digital signature and the property
owner says that he did not sign it. How can I verify if someone else signed it
using his name?

03
N

2 days ago
Todd RitrieviNewcomer
asked in Signing

OTHER SIGNATURE PROVIDERS


Being new to DocuSign, my company is getting electronic signatures from other
vendors, the following question came up and I thought I would ask the community.
Let me know what you think. My initial answer to them is yes, we should be ok.
Thanks should we expect all electronic signature providers (e.g. Adobe) to have
something similar to a Certificate of Completion? It’s my understanding we can
accept electronic signatures that we did not originate as long as we have that
Certificate.

04
N

2 days ago
D

DeryaDalkilicBulutNewcomer
asked in Signing

FINISHING REMINDERS FOR RECALLED ENVELOPE


Hi Dear Colleagues, I recalled an envelope; however, reminders are sent
regularly to the signers by the systems. How can I prevent reminders for
signers? I don’t need this document anymore but the signers receive the
reminder. (Or I could not achieve recall properly :( ) Thanks.

04
N

2 days ago
T

txredgalNewcomer
asked in Signing

FINASTRA DEPOSIT PRO, DOCUSIGN AND TOPAZ SIGNATURE PAD


We are trying to implement the ability for customers to sign documents generated
in Finastra Deposit Pro using a Topaz signature pad. We have followed
instructions from Finastra, DocuSign and Topaz, however when generating the
documents in Deposit Pro and choosing to send esign export the documents are
being sent to the customer’s email and not the signature pad. Any help would be
appreciated.

05
N

2 days ago
K

KenNewcomer
asked in Signing

RED BOX AROUND FIELDS


A client sent a document for me to fill out and sign. There are 4 columns with 4
fields across (left to right) each column. There is a red line around the 4
boxes in the top fields. The fields below this do not have the red lines around
them. It I fill out these fields, sign the form and try to send it takes me to
the fields hilighted in red as an error. I cannot get the red lines to go away.
BTW the red lines around these boxes are present when I first open the link and
have not started to fill it out. No other fields have the red lines.

07
C

3 days ago
RobloxActive Voice
asked in Signing

UNAVAILABLE FOR LEGAL REASONS?


I can't open my document Error message: 451 Unavailable For Legal Reasons: The
requested resource is unavailable due to legal reasons. What happened to my
document? It's just a normal document for my online store project.

52

3 days ago
M

Mohammed AkbarNewcomer
asked in Signing

SIGNING ORDER IS NOT ACCURATE


Please refer to the attached document. The signing order is inaccurate. The
status is currently with Abdullatif Hattb. Can you please explain why it is
showing as my signature? And we are assigning a signing order, but it is showing
as pending with multiple signatories. Your assistance is needed to resolve this
problem. We recently upgraded our plan to corporate, but we are still unable to
receive actual assistance.

01
A

3 days ago
M

MartyReyburnNewcomer
asked in Signing

TRADE AGREEMENT FORM FIELD QUESTION


I am filling out a Docusign form for the US/Mexico/Canada Trade Agreement
Certificate of Origin for a shipment to Canada. On the second page is a
completely unexplained field with a drop down box. “Origin Criterion”, choices
are A, B, C, or D. There is NO explanation as to what those letters represent.
UPS has no clue and referred me back to Docusign. It is a required field. Please
help with an explanation as to what those options mean so I don’t make a wrong
choice. Thanks!

01

3 days ago
P

Philip Anthony NieldNewcomer
asked in Signing

TRIAL VERSION


I have a trial account, but it doesn't allow me to sign then send. Why? Cheers,
Phil

01
C

3 days ago
M

Munish vedaNew Voice
asked in Signing

DOCUMENT RETENTION POLICY


Hello team , we are implementing DocuSign retention policy on 22 may2024: After
implementation the old document will be deleted ? all document will be deleted
upon setting the retention or only specific document , for example document only
over 6 months will be purged from the system

01

3 days ago
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