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Text Content

Products
product OVERVIEW
 * Platform
 * Assembled Workforce Management
 * Assembled Vendor Management
 * Assembled Assist (AI)
 * Integrations

WFM solutions
 * Enterprise WFM
 * Scheduling at scale
 * Short-term forecasting
 * Real-time management
 * Performance management

AI SOLUTIONS
 * AI workflow builder
 * Agent copilot
 * Automated case resolution

See Assembled in action

Chat with sales
Resources
product help
 * Support
 * Integrations
 * Product updates
 * API documentation
 * Status page
 * Security

Learn
 * Blog
 * Case studies
 * Resource library
 * ROI Calculator
 * WFM Glossary

download the capacity planner

Use this template to plan capacity, predict staffing needs, and meet SLAs
efficiently with clear, defined metrics.
PricingCustomers
Company
meet assembled
 * About
 * Why Assembled?
 * Careers
 * WFM Changemakers

register now
Join our panel of BPO experts on Dec. 10 as they share their best strategies for
managing their outsourced support teams.
Sign in
Contact sales
product OVERVIEW
 * Platform
 * Assembled Workforce Management
 * Assembled Vendor Management
 * Assembled Assist (AI)
 * Integrations

WFM solutions
 * Enterprise WFM
 * Scheduling at scale
 * Short-term forecasting
 * Real-time management
 * Performance management

AI SOLUTIONS
 * AI workflow builder
 * Agent copilot
 * Automated case resolution

See Assembled in action

Chat with sales





Features
product OVERVIEW
 * Platform
 * Assembled Workforce Management
 * Assembled Vendor Management
 * Assembled Assist (AI)
 * Integrations

WFM solutions
 * Enterprise WFM
 * Scheduling at scale
 * Short-term forecasting
 * Real-time management
 * Performance management

AI SOLUTIONS
 * AI workflow builder
 * Agent copilot
 * Automated case resolution

See Assembled in action

Chat with sales
resources
product help
 * Support
 * Integrations
 * Product updates
 * API documentation
 * Status page
 * Security

Learn
 * Blog
 * Case studies
 * Resource library
 * ROI Calculator
 * WFM Glossary

download the capacity planner

Use this template to plan capacity, predict staffing needs, and meet SLAs
efficiently with clear, defined metrics.
pricing
Customers
company
meet assembled
 * About
 * Why Assembled?
 * Careers
 * WFM Changemakers

register now
Join our panel of BPO experts on Dec. 10 as they share their best strategies for
managing their outsourced support teams.
See assembled in action

sign in
request demo
request demo


POWER SUPPORT OPERATIONS. AUTOMATE CUSTOMER RESOLUTIONS.

Assembled is the support operations platform that unifies your in-house,
outsourced, and AI-powered workforce, giving you unparalleled visibility into
staffing and performance while automating support interactions with AI.

Explore demoContact sales


Support operations


MISSION CONTROL FOR ALL SUPPORT OPERATIONS.

Run your in-house, BPO, and AI-powered support operations from a single source
of truth.

See Assembled in action


Have confidence that your teams are in the right place at the right time

Learn more


Auto-generate omnichannel forecasts and schedules for agents, BPOs, and AI

Learn more


Simulate test scenarios to measure the impact of staffing adjustments and AI
automation

Learn more



STRIPE STEERS A GLOBAL SUPPORT TEAM TO FAST RESPONSE TIMES

Read the story

workforce management


OPTIMIZE STAFFING COVERAGE WITH ROBUST DATA INSIGHTS.

View historical data and real-time insights to make smarter staffing decisions
and quickly adjust as plans change.

Learn more


See real-time alerts and historical analysis for all teams and channels

Learn more


Surface data instantly with one-click integrations and an open API

Learn more


Share planning and reporting with BPOs in one unified dashboard

Learn more



THRASIO SAVES $1.8 MILLION ANNUALLY WITH ASSEMBLED ASSIST

Read the story

AI Assist


STRATEGICALLY DEPLOY AI TO CLEAR CASE BACKLOGS AND UPLEVEL AGENTS.

Use AI to automate repetitive tasks, and accelerate agent productivity with an
AI co-pilot.

Explore Assembled Assist


Configure AI guidelines to assist agents or automate customer replies

Learn more


Automate AI-powered customer resolutions and integrated workflows

Learn more


Guide agents to faster, on-brand replies with an AI co-pilot

Learn more



PRODUCTS TO LEVEL UP YOUR SUPPORT ECOSYSTEM

Automate workflows for agents, BPOs, and AI to resolve customer issues in record
time.

workforce management

THE OPERATIONAL ENGINE FOR MODERN SUPPORT TEAMS

Learn more

vendor management

A UNIFIED VIEW ACROSS YOUR IN-HOUSE AND OUTSOURCED TEAMS

Learn more

AI assist

AN AI-POWERED AGENT CO-PILOT AND ISSUE RESOLUTION ENGINE

Learn more


MODERN SUPPORT LEADERS ARE SEEING THE LIGHT

Join the new era of support operations and leave outdated solutions behind


Our previous tool made a lot of promises and never delivered on product
feedback. A lot of the features were complex and underutilized. Assembled
actually gives us exactly what we need in a delightful way and truly partners
with the companies they work with.
Kevin Rury
Workforce Management Analyst, TaskRabbit
My experience with legacy tools was that implementation can be long and painful,
with tenuous training sessions. With Assembled, everything I used to spend so
much time doing every week was automatically just done.
Eric Santoy
RevOps Manager, Kin Insurance
With legacy WFM, you have to download their apps and constantly keep them
updated. It got to the point where we were using Internet Explorer 8 just to
keep our WFM tool running. Other tools just haven’t kept up with the times.
Brendan McGuire
‍Trader Support Manager, Topstep


SEE HOW MODERN TEAMS ARE TRANSFORMING THEIR SUPPORT OPERATIONS

Explore demoWhy Assembled

Products
PlatformAssembled WFMAssembled Vendor ManagementAssembled Assist
(AI)IntegrationsSecurity
Company
PricingAboutCareersPrivacy policyTerms of serviceServices agreement
Solutions
EnterpriseScheduling at scaleShort-term forecastingReal-time
managementPerformance managementMetrics managementBack office managementQuality
assuranceAI workflow builderAgent copilotAutomated case resolutionAssembled for
SalesforceAssembled for ZendeskAssembled for Gladly
Resources
BlogResource libraryCustomer storiesCapacity plannerErlang-C calculatorROI
calculatorWFM 101Status pageSupportAPI docsProduct updates
INDUSTRY
eCommerceFintechHealthcareSaaS

compare to
AlvariaCalabrioCommunityWFMGenesysNICEVerintZendesk WFMOther AI support tools
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