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Effective URL: https://www.assembled.com/
Submission: On December 10 via manual from US — Scanned from US
Effective URL: https://www.assembled.com/
Submission: On December 10 via manual from US — Scanned from US
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Products product OVERVIEW * Platform * Assembled Workforce Management * Assembled Vendor Management * Assembled Assist (AI) * Integrations WFM solutions * Enterprise WFM * Scheduling at scale * Short-term forecasting * Real-time management * Performance management AI SOLUTIONS * AI workflow builder * Agent copilot * Automated case resolution See Assembled in action Chat with sales Resources product help * Support * Integrations * Product updates * API documentation * Status page * Security Learn * Blog * Case studies * Resource library * ROI Calculator * WFM Glossary download the capacity planner Use this template to plan capacity, predict staffing needs, and meet SLAs efficiently with clear, defined metrics. PricingCustomers Company meet assembled * About * Why Assembled? * Careers * WFM Changemakers register now Join our panel of BPO experts on Dec. 10 as they share their best strategies for managing their outsourced support teams. Sign in Contact sales product OVERVIEW * Platform * Assembled Workforce Management * Assembled Vendor Management * Assembled Assist (AI) * Integrations WFM solutions * Enterprise WFM * Scheduling at scale * Short-term forecasting * Real-time management * Performance management AI SOLUTIONS * AI workflow builder * Agent copilot * Automated case resolution See Assembled in action Chat with sales Features product OVERVIEW * Platform * Assembled Workforce Management * Assembled Vendor Management * Assembled Assist (AI) * Integrations WFM solutions * Enterprise WFM * Scheduling at scale * Short-term forecasting * Real-time management * Performance management AI SOLUTIONS * AI workflow builder * Agent copilot * Automated case resolution See Assembled in action Chat with sales resources product help * Support * Integrations * Product updates * API documentation * Status page * Security Learn * Blog * Case studies * Resource library * ROI Calculator * WFM Glossary download the capacity planner Use this template to plan capacity, predict staffing needs, and meet SLAs efficiently with clear, defined metrics. pricing Customers company meet assembled * About * Why Assembled? * Careers * WFM Changemakers register now Join our panel of BPO experts on Dec. 10 as they share their best strategies for managing their outsourced support teams. See assembled in action sign in request demo request demo POWER SUPPORT OPERATIONS. AUTOMATE CUSTOMER RESOLUTIONS. Assembled is the support operations platform that unifies your in-house, outsourced, and AI-powered workforce, giving you unparalleled visibility into staffing and performance while automating support interactions with AI. Explore demoContact sales Support operations MISSION CONTROL FOR ALL SUPPORT OPERATIONS. Run your in-house, BPO, and AI-powered support operations from a single source of truth. See Assembled in action Have confidence that your teams are in the right place at the right time Learn more Auto-generate omnichannel forecasts and schedules for agents, BPOs, and AI Learn more Simulate test scenarios to measure the impact of staffing adjustments and AI automation Learn more STRIPE STEERS A GLOBAL SUPPORT TEAM TO FAST RESPONSE TIMES Read the story workforce management OPTIMIZE STAFFING COVERAGE WITH ROBUST DATA INSIGHTS. View historical data and real-time insights to make smarter staffing decisions and quickly adjust as plans change. Learn more See real-time alerts and historical analysis for all teams and channels Learn more Surface data instantly with one-click integrations and an open API Learn more Share planning and reporting with BPOs in one unified dashboard Learn more THRASIO SAVES $1.8 MILLION ANNUALLY WITH ASSEMBLED ASSIST Read the story AI Assist STRATEGICALLY DEPLOY AI TO CLEAR CASE BACKLOGS AND UPLEVEL AGENTS. Use AI to automate repetitive tasks, and accelerate agent productivity with an AI co-pilot. Explore Assembled Assist Configure AI guidelines to assist agents or automate customer replies Learn more Automate AI-powered customer resolutions and integrated workflows Learn more Guide agents to faster, on-brand replies with an AI co-pilot Learn more PRODUCTS TO LEVEL UP YOUR SUPPORT ECOSYSTEM Automate workflows for agents, BPOs, and AI to resolve customer issues in record time. workforce management THE OPERATIONAL ENGINE FOR MODERN SUPPORT TEAMS Learn more vendor management A UNIFIED VIEW ACROSS YOUR IN-HOUSE AND OUTSOURCED TEAMS Learn more AI assist AN AI-POWERED AGENT CO-PILOT AND ISSUE RESOLUTION ENGINE Learn more MODERN SUPPORT LEADERS ARE SEEING THE LIGHT Join the new era of support operations and leave outdated solutions behind Our previous tool made a lot of promises and never delivered on product feedback. A lot of the features were complex and underutilized. Assembled actually gives us exactly what we need in a delightful way and truly partners with the companies they work with. Kevin Rury Workforce Management Analyst, TaskRabbit My experience with legacy tools was that implementation can be long and painful, with tenuous training sessions. With Assembled, everything I used to spend so much time doing every week was automatically just done. Eric Santoy RevOps Manager, Kin Insurance With legacy WFM, you have to download their apps and constantly keep them updated. It got to the point where we were using Internet Explorer 8 just to keep our WFM tool running. Other tools just haven’t kept up with the times. Brendan McGuire Trader Support Manager, Topstep SEE HOW MODERN TEAMS ARE TRANSFORMING THEIR SUPPORT OPERATIONS Explore demoWhy Assembled Products PlatformAssembled WFMAssembled Vendor ManagementAssembled Assist (AI)IntegrationsSecurity Company PricingAboutCareersPrivacy policyTerms of serviceServices agreement Solutions EnterpriseScheduling at scaleShort-term forecastingReal-time managementPerformance managementMetrics managementBack office managementQuality assuranceAI workflow builderAgent copilotAutomated case resolutionAssembled for SalesforceAssembled for ZendeskAssembled for Gladly Resources BlogResource libraryCustomer storiesCapacity plannerErlang-C calculatorROI calculatorWFM 101Status pageSupportAPI docsProduct updates INDUSTRY eCommerceFintechHealthcareSaaS compare to AlvariaCalabrioCommunityWFMGenesysNICEVerintZendesk WFMOther AI support tools subscribe to our newsletter Thank you! You're subscribed! Oops! Something went wrong while submitting the form. Sitemap