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URL: https://www.tymeshift.com/?utm_source=outbound&utm_medium=email
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Value in minutes, not months: We're helping modern support teams love their WFM.
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Beautifully simple scheduling, a forecast you can trust, and real-time reports
to deliver better customer service.

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CUSTOMER QUOTES


Gabriel Bruno
,
Customer Support Coordinator — O Novo Mercado
I've never seen such good customer support before. You guys rock it.
Ioanna Karatza
,
Director of WFM — Kaizen Gaming
You guys are releasing like Elvis in the 50s!
Amy Patterson
,
Customer Service Manager — END.
We absolutely love it. The forecasting is amazing and has been a bit of a
reality check for us with what we can manage as a team.
Tereza Valerova
,
Head of Workforce Management — Taptap Send
Very happy with the service.
Rachel Reese
,
Sr. Manager of Customer Experience — Purple Carrot
This is going to be a GAME-CHANGER for us, especially with being a smaller team.
Luis Ortiz, Jr.
,
Head of CX — Noble House Home Furnishings
Not just the onboarding, the training, and getting us up and running but also
the support that we've received from Tymeshift since then, the response time is
like second to none in the industry.
Gabriel Bruno
,
Customer Support Coordinator — O Novo Mercado
I've never seen such good customer support before. You guys rock it.
Ioanna Karatza
,
Director of WFM — Kaizen Gaming
You guys are releasing like Elvis in the 50s!
Amy Patterson
,
Customer Service Manager — END.
We absolutely love it. The forecasting is amazing and has been a bit of a
reality check for us with what we can manage as a team.
Tereza Valerova
,
Head of Workforce Management — Taptap Send
Very happy with the service.
Rachel Reese
,
Sr. Manager of Customer Experience — Purple Carrot
This is going to be a GAME-CHANGER for us, especially with being a smaller team.
Luis Ortiz, Jr.
,
Head of CX — Noble House Home Furnishings
Not just the onboarding, the training, and getting us up and running but also
the support that we've received from Tymeshift since then, the response time is
like second to none in the industry.
Gabriel Bruno
,
Customer Support Coordinator — O Novo Mercado
I've never seen such good customer support before. You guys rock it.
Ioanna Karatza
,
Director of WFM — Kaizen Gaming
You guys are releasing like Elvis in the 50s!
Amy Patterson
,
Customer Service Manager — END.
We absolutely love it. The forecasting is amazing and has been a bit of a
reality check for us with what we can manage as a team.
Tereza Valerova
,
Head of Workforce Management — Taptap Send
Very happy with the service.
Rachel Reese
,
Sr. Manager of Customer Experience — Purple Carrot
This is going to be a GAME-CHANGER for us, especially with being a smaller team.
Luis Ortiz, Jr.
,
Head of CX — Noble House Home Furnishings
Not just the onboarding, the training, and getting us up and running but also
the support that we've received from Tymeshift since then, the response time is
like second to none in the industry.


HOW IT WORKS

Forecast


PREDICT YOUR STAFFING NEEDS

Granularly forecast using Zendesk data to build a schedule that optimizes
workload, lowers cost, and lays the foundation for great customer service.

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Schedule


BUILD A SCHEDULE FROM YOUR FORECAST

Define when breaks, lunches, & and other non-support activities need to occur,
and we’ll take care of the rest.

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Zendesk Native


A BEAUTIFULLY SIMPLE AGENT XP — RIGHT INSIDE OF ZENDESK

Agents can view their schedule, request time off, and all of their Zendesk
activity is automatically tracked, allowing your team to take care of the
customer — not manage another tool.

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Real-Time Monitor


VISIBILITY INTO AGENT ACTIVITY, ATTENDANCE & ADHERENCE

A timeline of all your agents’ Zendesk activity, schedule adherence, talk state,
and attendance to find coaching opportunities that improve productivity.

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Analytics Suite


THE MOST POWERFUL WFM REPORTING ON THE PLANET

Get executive-level insight on your team’s performance and drill as deep as
needed to know how to move the needle on your metrics.

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A BLAZINGLY FAST EXPERIENCE

Meet your new best friend.


Fly through your day with hotkeys and a platform built for speed.


MADE FOR THE MODERN ENTERPRISE


ENTERPRISE-GRADE SECURITY

With Okta, Azure, OneLogin, and Google SSO, an SSL Labs A+ Rating and full
compliance with GDPR, HIPAA, and SOC-2.


DESIGNED TO SCALE

A data pipeline purpose-built for enterprise teams managing thousands of agents,
with 99.9% uptime guaranteed.


CUSTOMER-APPROVED

Dedicated to providing a stellar support, with a First Response Time of only 21
minutes and a 99.1% Customer Satisfaction Score.






WE'RE NOT FOR EVERYONE.
MADE EXCLUSIVELY FOR ZENDESK.

We’re backed by Zendesk and the only workforce management platform that is a
premier technology partner.


LIFE, PRODUCT & WFM


MONTHLY VIEW AND 1-MINUTE INCREMENTS IN SCHEDULE


EVERYTHING TO KNOW ABOUT THE FREE PLAN


NEED TO CUSTOMIZE YOUR FORECAST ANALYSIS PERIOD? WE'VE GOT YOU COVERED!

The only WFM you can spin up in minutes.

Free Trial

Or, talk to sales.

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