www.empirecls.com Open in urlscan Pro
104.197.3.93  Public Scan

Form analysis
0 forms found in the DOM

Text Content

 * Login
 * 
 * 800-451-5466


Skip navigation
 * Home
 * About
   * Team
   * History
   * Awards
 * Fleet
 * Services
   * Meetings and Groups
   * Motorcoaches
   * Airport greetings
   * Return to Work Shuttle
 * News
 * Partners
 * Contact

 * Follow us on instagram, opens in a new window
 * Follow us on linkedin, opens in a new window
 * Follow us on twitter, opens in a new window
 * Follow us on facebook, opens in a new window



Home Book Menu
 * Home
 * Login
 * Book as Guest
 * Register
 * About
 * Fleet
 *  News
 * History
 * Team
 * Careers
 * Partners
 * Contact
 * Blog


TERMS & CONDITIONS

04-01-2022

EmpireCLS Worldwide Chauffeured Services (“EmpireCLS”) thanks you for visiting
us. Your access to and use of the EmpireCLS Website (the “Site”) is subject to
the following terms and conditions (collectively the “Terms”) and all applicable
laws.

By accessing and browsing the Site, you accept, without limitation or
qualification, the Terms and acknowledge that any other agreements between you
and EmpireCLS are superseded and of no force or effect.



1. TERMS AND CONDITIONS OF SERVICE:



RATES

 * Reservation Confirmation: The rate presented on your reservation confirmation
   is intended to serve as a good faith estimate of the cost of service based on
   the information provided at the time of booking, and is not intended to
   represent the actual cost of the trip. Wait time, taxes, extra stops or
   additional services may change your rate.  Final charges will reflect actual
   usage.  Reservations in international markets may incur a mileage
   charge. Rates are subject to change without notice. EmpireCLS is not
   responsible for services delayed or not rendered due to weather or other
   circumstances beyond its control.

 * Hourly billed reservations: Hourly billed reservations are calculated from
   the time the vehicle leaves the garage until it returns.  The standard hourly
   minimum is 2 hours, however certain markets or specialty vehicles may carry a
   higher hourly minimum.

 * Grace period: Delays are inevitable, which can sometimes keep customers from
   meeting their chauffeurs. EmpireCLS logistics team works hard to give
   chauffeurs enough time to be in position prior to reservation pick-up time.
   For each reservation, customers are granted a window of time to meet their
   chauffeurs at the requested pick-up time and location before incurring
   waiting time charges.
   * Airports pickups: EmpireCLS monitors all commercial airline arrivals to
     ensure on-time airport pickups. A forty-five (45) minute grace period is
     allowed on all domestic arrivals and seventy-five (75) minutes on all
     international arrivals. Waiting time charges will apply after the grace
     period and are accrued in quarter-hour increments, based on the vehicle’s
     hourly rate.
   * Non-airport pickups: For all pickup locations other than airports, a
     fifteen (15) minute grace period is allowed. Waiting time charges will
     apply after the grace period and are accrued in quarter-hour increments,
     based on the vehicle’s hourly rate.

 * Base Rate: The base rate reflects the rate charged for transportation
   services, prior to gratuity, ADM, airport fees, fuel surcharge, and taxes

 * Gratuity: For convenience, a discretionary gratuity is added to each
   reservation (industry standard of 20% base rate of vehicle). The full
   gratuity amount is paid directly to the chauffeur. As gratuity is a
   reflection of service, this charge is wholly voluntary, and can be negotiated
   or waived at any time.

 * ADM: This charge refers to a very small fraction of varying operational costs
   of handling and monitoring the reservation, imposed by municipal, state and
   federal governments, agencies and commissions, including airport, regulatory,
   licensing and other fees.

 * Airport Fee:  Airport Parking and Fees are subject to change without notice,
   as EmpireCLS has no control over if and when increases will be imposed by
   various governmental authorities.  EmpireCLS charges an $18.00 Airport fee
   for all arrivals. 

 * Taxes:  Taxes are subject to change without notification, as EmpireCLS has no
   control over if or when a tax increase  may be imposed by various
   governmental agencies.  Taxes are charged as incurred.  TT/AA Tax /Port
   Authority, Local, State or Federal Government Implied Tax.

 * Tolls: This charge represents tolls that may be incurred by EmpireCLS between
   the pickup and drop-off destinations, as well as for tolls during the
   chauffeur’s return trip. Tolls are calculated for all flat-rate transfers
   based upon the most expeditious route. Tolls are billed as incurred for
   hourly reservations.

 * BCF Charge: ECLS’ TLC Base License is part of the NY Black Car Fund and all
   reservations within the NY Tri State area are subject to a 3% surcharge. This
   fee is calculated on all rate components, except tax, and is forwarded to the
   NYCBCF.

 * NY Congestion Fee: NY Congestion fee is a $2.75 surcharge applied to
   transportation that; both begins and ends in New York State and that begins
   in, ends in, or passes though the borough of Manhattan, south of and
   excluding 96th Street.

 * Fuel Surcharge (FSC):  The fuel surcharge is based on the average cost of
   fuel at the time of the reservation, as reported weekly by the Energy
   Information Administration, a statistical agency of the U.S. Department of
   Energy. This charge will therefore increase or decrease with fuel price
   levels.

 * Extra Stops:  In-route Extra Stops in the same town are $20.00, Extra Stops
   in a different town (in-route) are $30.00.  Extra Stops in NYC are $30.
   Out-of-route extra stops are quoted on a case-by-case basis.

 * Early Morning/Late Night Surcharge:  An additional charge of $25.00 will be
   applied to the base rate of reservations that are scheduled between the hours
   of 12AM (midnight) and 5AM.

 * Meet and Greet: There is no Meet and Greet charge for the chauffeur to park
   the vehicle and meet arriving passengers in the airport terminal. EmpireCLS
   also employs Airport Representatives who work at select airports and assist
   arriving and departing passengers in a variety of ways. The charge for Meet
   and Greet service by our Airport Representatives varies from market to
   market, based upon client needs.

 * Child Safety Seats: EmpireCLS can provide child safety seats upon request. 
   There is an additional charge of $25 per safety seat.

 * Cleaning Fee: A cleaning fee may be charged if a passenger smokes in the
   vehicle, or if any damage is done to the vehicle that will require
   cleaning/disinfecting services that go beyond our standard vehicle cleaning
   procedures.

 * Special Event Pricing: Reservations in markets experiencing high demand of
   service for traveling to or from a specific event (Special Event) are subject
   to vehicle rates (Pricing) and Policies that may supersede standard market
   Pricing and Policies, as set by EmpireCLS, and may also affect reservations
   traveling within the market but not traveling to or from the Special
   Event. The Special Event terms and conditions will appear in the special
   instructions on this confirmation.

CHANGES AND CANCELLATIONS

We understand changes or cancellations to travel plans can be abrupt or without
reason. Be sure to give us adequate notice, and we’ll see you next time. Changes
or cancellations for reservations can be submitted to EmpireCLS via e-mail at
specialservices@empirecls.com, the customer’s online reservation system, when
applicable, on the EmpireCLS website or mobile app, or by calling us directly at
(800) 451-5466, or (201) 784-1200 for calls outside the U.S. and Canada.
Changes/cancellations via e-mail require twenty-four (24) hours advance notice.
Changes/cancellations via phone require one (1) hour advance notice for our
corporate-owned markets, two (2) hours advance notice when traveling in our
affiliate markets, and twenty-four (24) hours when traveling in Alaska, Hawaii,
Colorado mountain region or in international markets. Please take into
consideration the TIME ZONE for the respective market. The cancellation policy
adheres to the actual PICKUP TIME within each individual market. This is
considerably important in determining possible late cancel charges.Customers who
fail to provide adequate notice of either trip reservation changes or
cancellation, as referenced above, will be billed the full fair, including a
twenty (20) percent gratuity charge. Please be advised that cancellation policy
can vary for buses, minibuses, and event related bookings.

 * No-shows: A reservation is considered a “No Show” if the passenger cannot be
   located or contacted within (a) one (1) hour for airport pickups (time begins
   when passenger’s plane lands) or (b) thirty (30) minutes at other pickup
   locations. For all No-Shows, the full trip fare, including a twenty (20)
   percent gratuity, will be charged. To avoid this charge, or if you are having
   trouble locating your chauffeur, we advise you not to leave the pick-up
   location on your reservation without first contacting EmpireCLS at (800)
   451-5466 or (201) 784-1200.

BILLING

ALL RESERVATIONS ARE BILLED IN US DOLLARS.

 * Pre-Authorization: Thirty-six hours prior to your trip, EmpireCLS will
   request a pre-authorization of your credit, debit or pre-paid account for the
   estimated total of your reservation confirmation, and an additional 30% of
   the total. A pre-authorization is a “hold” on funds from your bank account
   drawn by EmpireCLS when we initially take your account and payment
   information, but have not yet processed the final charge(s) for your trip.
   The pre-authorization guarantees that the provided account information has
   the available funds to pay for the services purchased from EmpireCLS, and is
   removed when processing the final total. Your trip may be canceled if we are
   unable to request a pre-authorization from the provided payment information
   prior to your trip.
 * Final total: The final trip total is calculated after the vehicle returns to
   our facilities and will be reflected on your provided payment information
   within 48 to 72 business hours after the completion of the trip. If you do
   not receive a final receipt, please contact our Accounting department at
   (800) 451-5466 x2900 or account@empirecls.com.

Please note that you may experience one of the following situations as a result
of the pre-authorized charge on your payment information:

 * Your bank statement may temporarily reflect a “double-billing” or multiple
   payments to EmpireCLS for the same charges.
 * While your bank does not decline a payment to EmpireCLS, your bank still may
   place a hold on certain funds in your bank account.
 * Although EmpireCLS may decline your payment information, your statement may
   continue to show that a payment to EmpireCLS is pending.

EmpireCLS is not responsible for any services fees or charges you may incur when
authorizing the provided payment information.



2. USE OF PERSONAL DATA



EmpireCLS takes your privacy very seriously and understands the importance of
knowing how your personal information is being used and shared. For more
information, see EmpireCLS’ Privacy Policy.



3. COPYRIGHTS, TRADEMARKS AND OWNERSHIP



All content included on the Site, including text, graphics, logos, images, news,
articles, software scripts and applets (collectively the “Content”), is the
property of EmpireCLS or its affiliates, and is protected by United States and
International copyright laws. You may not modify, copy, distribute, transmit,
display, perform, reproduce, publish, license, create derivative works from,
transfer, or sell any information, software, or services obtained from the Site
without the written permission of EmpireCLS. Any other use, including the
reproduction, modification, distribution, transmission, republication, display
or performance, or any exploitation, of the Site or any of the Content or
software on the Site, in whole or in part, is strictly prohibited.

The trademarks, logos, and service marks (collectively the “Trademarks”)
displayed on the Site are the registered and unregistered Trademarks of
EmpireCLS and others.

Nothing contained on the Site should be construed as granting, by implication,
estoppel, or otherwise, any license or right to use any Trademark displayed on
the Site without the written permission of EmpireCLS or such third party that
may own the Trademarks displayed on the Site. Your misuse of the Trademarks
displayed on the Site, or any other Content on the Site, except as provided in
these Terms, is strictly prohibited. EmpireCLS will aggressively enforce its
intellectual property rights to the fullest extent of the law.



4. DISCLAIMER OF WARRANTIES AND LIABILITY



EmpireCLS does not warrant or make any representations regarding the use or the
results of the use of the materials in the Site in terms of their correctness,
accuracy, reliability, or otherwise.

EmpireCLS, its respective affiliates and/or its suppliers may make improvements
and/or changes to the Site at any time.

All information, software, and services on the Site are provided “as is” without
warranty of any kind either express or implied. EmpireCLS, its respective
affiliates and/or suppliers hereby disclaim all warranties and conditions with
regard to this information, software, products, and services including, without
limitation, all implied warranties and conditions of merchantability, fitness
for a particular purpose, title, and non-infringement. In no event shall
EmpireCLS, its affiliates and/or its suppliers be liable for any direct,
indirect, punitive, incidental, cover, special, or consequential damages or loss
of profits arising out of or in any way connected with the use of the Site or
with the delay or inability to use the Site, or for any information, software or
services obtained through the Site, or otherwise arising out of the use of the
Site, whether based on contract, tort, strict liability or otherwise, even if
EmpireCLS, its respective affiliates and/or suppliers has been advised of the
possibility of damages. Because some states/jurisdictions do not allow the
exclusion or limitation of liability of consequential or incidental damages, the
above limitation may not apply to you.



5. SECURE AND LAWFUL USE



You agree to comply with and abide by any security measures or systems
implemented from time to time by EmpireCLS in connection with the Site,
including but not limited to passwords or encryption mechanisms (such as digital
certificates). As a condition of your use of the Site, you also warrant to
EmpireCLS that you will not use the Site for any purpose that is unlawful or
prohibited by these Terms. You are prohibited from posting or transmitting any
unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory,
pornographic, or profane material or any materials that could constitute or
encourage conduct that would be considered a criminal offense, give rise to
civil liability, or otherwise violate any law.

EmpireCLS will fully cooperate with any law enforcement authorities or court
order requesting or directing EmpireCLS to disclose the identity of anyone
posting such information or materials.



6. INFORMATION HYPERLINKS



The Site may contain hyperlinks to Websites operated by parties other than
EmpireCLS. Such hyperlinks are provided for your reference only.

EmpireCLS explicitly disclaims responsibility for the accuracy, copyright
compliance, or reliability of material provided by or about third parties.
Furthermore, EmpireCLS does not make any representations or warranties as to the
security of any information, including, without limitation, credit card and
other personal information you might be requested to give any third party, and
you hereby irrevocably waive any claim against EmpireCLS with respect to such
other operator or company. EmpireCLS strongly encourages you to make whatever
investigation you feel necessary or appropriate before proceeding with any
online or offline transaction with any other operator or company.



7. SOFTWARE AVAILABLE ON THE SITE.



EmpireCLS hereby grants to you, the user, a personal, nontransferable license to
use any downloadable software applets (“the Software”) for viewing and otherwise
using the Site in accordance with these Terms and for no other purpose.

Please note that all Software, including without limitation all HTML code, Java
Script and ActiveX controls contained in the Site, is owned by EmpireCLS, its
affiliates, and/or its suppliers and is protected by copyright laws and
international treaty provisions. Any reproduction or redistribution of the
Software is expressly prohibited by law.

Without limiting the foregoing, copying or reproduction of the software to any
other server or location for further reproduction or redistribution is expressly
prohibited. The software is warranted, if at all, only according to the terms of
the license agreement.



8. USE OF EMPIRECLS' ONLINE SERVICES



The Site is provided solely for assisting EmpireCLS’ customers in making
legitimate reservations, retrieving online ride receipts or otherwise
transacting business with EmpireCLS, and for no other purposes. You agree to be
financially responsible for all of your use of the Site as well as for use of
your account by others, including without limitation, minors living with you.
You agree to supervise all usage by minors of the Site under your name or
account. You also warrant that all information supplied by you or members of
your household in using the Site is true and accurate. You understand that
overuse or abuse of the reservation request facilities of the Site may result in
your being denied access to such facilities.



9. GENERAL



This agreement is governed by the laws of the State of New Jersey, U.S.A.,
without regard to principals of conflicts of law. You hereby consent to the
exclusive jurisdiction and venue of courts in Bergen County, New Jersey, U.S.A.,
in all disputes arising out of or relating to the use of the Site. Use of the
Site is unauthorized in any jurisdiction that does not give effect to all
provision of these Terms, including without limitation this paragraph.

If any part of this agreement is determined to be invalid or unenforceable
pursuant to applicable law including, but not limited to, the warranty
disclaimers and liability limitations set forth above, then the invalid or
unenforceable provision will be deemed superseded by a valid, enforceable
provision that most closely matches the intent of the original provision and the
remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the customer and
EmpireCLS with respect to the Site and supersedes all prior or contemporaneous
communications and proposals, whether electronic, oral, or written, between the
customer and EmpireCLS with respect to the Site. A printed version of this
agreement and of any notice given in electronic form shall be admissible in
judicial or administrative proceedings based upon or relating to this agreement
to the same extent and subject to the same conditions as other business
documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved.

EmpireCLS may at any time without notice revise these Terms by updating this
page. You are bound by any such revisions and should, therefore, periodically
visit this page to review the then current Terms. Your use of EmpireCLS’
services indicates your acceptance of these Terms.





EmpireCLS.com Copyright © 2024. All rights reserved.

Corporate Headquarters

225 Meadowlands Parkway
Secaucus, NJ 07094

Los Angeles Office

600 S. Allied Way
El Segundo, CA 90245

 * Follow us on instagram, opens in a new window
 * Follow us on linkedin, opens in a new window
 * Follow us on twitter, opens in a new window
 * Follow us on facebook, opens in a new window

 * FAQ
 * Cities We Service
 * Partners
 * E-Book
 * Licensing
 * Site Map
 * Terms & Conditions
 * Privacy Policy

This website uses cookies to improve your experience. We'll assume you're ok
with this, but you can opt-out if you wish. Accept Read More
Privacy & Cookies Policy
Close

PRIVACY OVERVIEW

This website uses cookies to improve your experience while you navigate through
the website. Out of these, the cookies that are categorized as necessary are
stored on your browser as they are essential for the working of basic
functionalities of the ...
Necessary
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly.
This category only includes cookies that ensures basic functionalities and
security features of the website. These cookies do not store any personal
information.
Non-necessary
Non-necessary
Any cookies that may not be particularly necessary for the website to function
and is used specifically to collect user personal data via analytics, ads, other
embedded contents are termed as non-necessary cookies. It is mandatory to
procure user consent prior to running these cookies on your website.
SAVE & ACCEPT


Menu
 * Home
 * About
   ▼
   * Team
   * History
   * Awards
 * Fleet
 * Services
   ▼
   * Meetings and Groups
   * Motorcoaches
   * Airport greetings
   * Return to Work Shuttle
 * News
 * Partners
 * Contact