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Travel


THESE ARE THE TOP 3 AIRPORTS IN NORTH AMERICA — AND THE 3 WORST

By Nadine DeNinno

Published Sep. 20, 2023, 9:15 a.m. ET

It might be time to book a trip.

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J.D. Power revealed its rankings for the best and worst North American airports
and Detroit Metropolitan Wayne County Airport was named the best in the mega
airport category.

The rankings took the size of hubs into account and Tampa International Airport
ranked the highest in the large airport segment. In the class of medium
airports, Indianapolis International Airport flew high at number one.

John F. Kennedy International Airport came in at number 11 in the mega category,
while Newark Liberty International Airport was named the worst, ranking last in
the same category.

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Last year, New York’s LaGuardia Airport ranked dead last, but thanks to
improvements in terminal facilities, J.D. Power’s study ranked it number 15 in
the large airport segment.


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EXPERTS WARN

Along with Newark, the other worst airports in America were Philadelphia
International Airport in the large segment and Kahului Airport on the Hawaiian
island of Maui in the medium category.

The 2023 North America Airport Satisfaction Study took into account six factors
to determine the rankings: terminal facilities, arrivals and departures, baggage
claim, security check, check-in and baggage check, and shopping for food,
beverage and retail.

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6
Detroit Metropolitan Wayne County Airport was named the best mega airport in
North America. Getty Images
6
Tampa International Airport’s Phoebe the Flamingo. Tampa International Airport

Conducted from August 2022 through July 2023, the study collected surveys from
27,147 U.S. or Canadian residents flying through American airports.

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The data was collected during a time of chaos at U.S. airports, as the travel
industry struggled with a pilot shortage, which led to canceled and delayed
flights across the country, not to mention “record high passenger volumes” and
“countless weather delays and cancellations.” The findings were collected before
the deadly Maui wildfires.

6
In the class of medium airports, Indianapolis International Airport flew high at
number one. Getty Images

In July, transportation experts said the influx of flight delays and
cancellations could persist for over a decade due to ongoing staffing issues.

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However, J.D. Powers said that “despite record passenger volume, crowded
terminals and a barrage of delays and cancellations,” the survey found that
“overall customer satisfaction” with airports in North America actually
increased three points, taking into account terminal facilities, food and
beverage and retail service and baggage claim.

6
John F. Kennedy International Airport ranked number 11 in the mega category.
Getty Images

“It has not been an easy year for North American airports, but major capital
improvements they’ve made over the last several years and new investments in
getting food, beverage and retail operations back up and running at full
capacity have helped them manage the crush of passengers,” Michael Taylor,
managing director of travel, hospitality and retail at J.D. Power, said in a
statement.

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Taylor said that “airports are doing a good job coping with the current issues”
but admitted there is “more they could do to improve passenger experience.”

6
Newark Liberty International Airport ranked last in the mega division. Getty
Images

Plus, as Taylor noted, “happy passengers spend a lot more money at the airport.”
The study found that those who ranked an airport a perfect 10 score spent $44 on
average, compared to those who were disappointed with their hub and spent $29.

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However, the results from J.D. Power’s survey differ from Travel and
Leisure Magazine, which polled readers for their preferred airports last month.
The publication ranked Manchester-Boston Regional Airport in Manchester, New
Hampshire as number one.

6
LaGuardia Airport saw improvement. After coming in dead last in the previous
year’s study, J.D. Power’s study ranked it number 15 in the large airport
segment. Anadolu Agency via Getty Images


MEGA AIRPORTS (33 MILLION OR MORE PASSENGERS PER YEAR)

 1.  Detroit Metropolitan Wayne County Airport
 2.  Minneapolis-Saint Paul International Airport
 3.  Harry Reid International Airport in Las Vegas
 4.  Dallas/Forth Worth International Airport
 5.  Miami International Airport
 6.  San Francisco International Airport
 7.  Denver International Airport
 8.  Hartsfield-Jackson Atlanta International Airport
 9.  Orlando International Airport
 10. George Bush Intercontinental Airport in Houston
 11. John F. Kennedy International Airport
 12. Charlotte Douglas International Airport
 13. Phoenix Sky Harbor International Airport
 14. Los Angeles International Airport
 15. Chicago’s O’Hare International Airport
 16. Boston Logan International Airport
 17. Fort Lauderdale-Hollywood International Airport
 18. Seattle Tacoma International Airport
 19. Toronto Pearson International Airport
 20. Newark Liberty International Airport


LARGE AIRPORTS (10 TO 32.9 MILLION PASSENGERS PER YEAR)

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 1.  Tampa International Airport
 2.  John Wayne Airport, Orange County
 3.  Salt Lake City International Airport
 4.  Dallas Love Field
 5.  Raleigh-Durham International Airport
 6.  Sacramento International Airport
 7.  William P. Hobby Airport Louis
 8.  Armstrong New Orleans International Airport
 9.  San Antonio International Airport
 10. Calgary International Airport
 11. Nashville International Airport
 12. Portland International Airport
 13. Kansas City International Airport
 14. LaGuardia Airport
 15. Baltimore-Washington International Thurgood Marshall Airport
 16. Vancouver International Airport
 17. Washington Dulles International Airport
 18. Austin-Bergstrom International Airport
 19. Chicago Midway International Airport
 20. Ronald Reagan Washington National Airport
 21. San Jose International Airport
 22. St. Louis Lambert International Airport
 23. San Diego International Airport
 24. Oakland International Airport
 25. Montréal-Pierre Elliott Trudeau International Airport
 26. Honolulu International Airport
 27. Philadelphia International Airport

What do you think? Post a comment.


MEDIUM AIRPORTS (4.5 TO 9.9 MILLION PASSENGERS PER YEAR)

 1.  Indianapolis International Airport
 2.  Southwest Florida International Airport in Fort Myers
 3.  Ontario International Airport in California
 4.  Florida’s Palm Beach International Airport
 5.  Albuquerque International Sunport
 6.  Jacksonville International Airport
 7.  Cincinnati/Northern Kentucky International Airport
 8.  Buffalo Niagara International Airport
 9.  General Mitchell International Airport in Milwaukee, Wisconsin
 10. Pittsburgh International Airport
 11. Glenn Columbus International Airport in Ohio
 12. Eppley Airfield in Omaha, Nebraska
 13. Cleveland Hopkins International Airport
 14. Bradley International Airport in Connecticut
 15. Hollywood Burbank Airport in California
 16. Kahului Airport in Hawaii


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