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 * Products
   * Calabrio One
   * Bot Analytics
   * Call Recording
   * Quality Management
   * Workforce Management
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   * GovSuite
 * Solutions
   * Workforce Engagement Platform: Employee Engagement Solutions
   * Enhancing Customer Experience
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   * Definitive Guides
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     * Savings Calculators
     * Infographics & Tip Sheets
     * Customer Success Stories
     * White Papers & Reports
     * Videos & Webinars
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 * Services
   * Contact Center & WFO Professional Services
   * Customer Success Manager
   * Calabrio Technical Support
   * Calabrio Marketplace
 * Customers
   * Case Studies & Testimonials
   * Calabrio Success Center
   * Customer Linkups
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   * Calabrio Customer Conference
 * Partners
   * Partner Community
   * Find a Partner
   * Partner With Calabrio
   * Partner Program
   * Platform Partners
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   * Calabrio Developer Program
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 * Book a Demo





Play

 

Search episodes

2 Min


INTRO TO ANALYTICS

Calabrio Analytics is the step forward that your contact center needs. So many
answers to questions waiting for you to discover. Calabrio Analytics can help
uncover your contact center strengths and weaknesses, helping you make informed
decisions.

1 Min


MEDIA PLAYER

Welcome to the crown jewel of the Calabrio One suite, the media player.
Calabrio's media player is more than just functional. It is a testament to
dedicated interface design with a focus on usability and speed.

1 Min


RECORDING

Calabrio has partnered with some of the best CCaaS platforms to deliver native
integrations. This means every call, every day, every hour is recorded and
securely stored with encryption. Check out our platform partners to find out if
your platform is integrated with Calabrio One.

50 Sec


SCREEN RECORDING



1 Min


EVALUATION FORM MANAGER

The Calabrio One evaluation form manager is your one stop shop for creating,
editing, maintaining and deploying critical evaluation forms for your contact
center, QM department. The Calabrio One evaluation form manager has all of the
necessary tools to rocket your quality management program to the next level and
beyond.

46 Sec


SPEECH TO TEXT ANALYTICS

Calabrio speech to text is here to help understand your customer calls, chats,
emails, and more. By transcribing every single contact event, mountains of
insights are there for you to access.

1 Min


PREDICTIVE QM & NPS

Imagine knowing how every call went, every day without manual listening or
scoring. That's the promise of Calabrio One's predictive QM and NPS. Get faster
quality answers, agent satisfaction, and ultimately a better experience.

1 Min


ANALYTICS DRIVEN QUALITY

Contact centers have more information at their fingertips than ever before.
Thanks to the magic of digital recording in speech to text transcription. We can
review thousands of recordings in seconds, tap into what's being said, deliver
the right recordings instantly to the people that need to hear them, and improve
customer experience quickly.



RESEARCH REPORT



STATE OF THE CONTACT CENTER 2021: CLOUD IS HERE. WHAT’S NEXT?



THE MODERN MULTI-CHANNEL CONTACT CENTER HAS ENTERED A CLOUD-SMART ERA.


DOWNLOAD THE REPORT





Market Report



DMG 2020-2021 WORKFORCE OPTIMIZATION PRODUCT AND MARKET REPORT



Over the past year, customer satisfaction trends have evolved dramatically—and
Calabrio has positioned itself better than any WFO solution to meet these new
challenges.


READ THE REPORT

Webinar On-demand



HOW TO ELEVATE CX WITH ANALYTICS:
A 2020 GUIDE TO QUALITY MANAGEMENT



Watch Donna Fluss, president of industry analyst firm DMG Consulting LLC, and
Calabrio QM & Analytics Consultant, Robin Butterfield, share a guide to
analytics-enabled quality management.


WATCH NOW

White Paper



HOW SPEECH ANALYTICS HELPS YOU TAKE
CHARGE OF COMPLIANCE AND LIABILITY



Understand the federal level regulations and liability exposures that most
directly impact the activities of modern contact centers and explain how speech
analytics can help monitor compliance


DOWNLOAD NOW







Calabrio is a trusted ally to leading brands. The digital foundation of a
customer-centric contact center, the Calabrio ONE workforce performance suite
helps enrich and understand human interactions, empowering your contact center
as a brand guardian.

We maximize agent performance, exceed customer expectations, and boost workforce
efficiency using connected data, AI-fueled analytics, automated workforce
management and personalized coaching.

Only Calabrio ONE unites workforce optimization (WFO), agent engagement and
business intelligence solutions into a true-cloud, fully integrated suite that
adapts to your business.

For customers and partners.

Calabrio Success Center

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