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Submission: On February 15 via automatic, source certstream-suspicious — Scanned from DE
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Skip to content Dream Yacht Skippers * * Survey * The Skipper’s Manual * Contact us * Register DREAM YACHT SKIPPERS Does your skipper service meet the international standards for guests? STAY UP TO DATE The new international standards set out the minimum service level for bareboat skippers, who work for charter operators on inland, coastal and offshore waters. Skippers should follow these standards to conform with the international standards of customer care. INTERNATIONAL STANDARDS The international standards cover all service aspects including pre-arrival, arrival day check-in, during the charter, departure, complaint handling, how to meet guests’ expectation while onboard and the skipper’s daily procedure. The standards also include specific living standards and information on ISO 20410 bareboat charter standards. DO YOU MEET THE BASIC STANDARDS? Do you know the working standards expected by charter operators and guests? Read on, understand the Dream Yacht Skippers standards, make an online Self-Assessment Survey and check your service knowledge. Do charter operators know the standards you work with and do they have access to the International Skipper’s Service Manual? Read on, understand the benefits of our Self-Assessment Survey that verifies the quality of your work onboard and with guests. What processes do you use to guarantee you meet the International Skipper Standards and how do you measure and maintain your performance? Take the online Self-Assessment Survey and order the Skipper’s Service Manual that supports your work with charter base managers and personnel and maintains quality. Do you work with a SOP (Standard Operating Procedure) manual and work with the charter operator using a QMS (Quality Management System) to measure your guest’s feedback? Take the Self-Assessment Survey and order the Skipper Service Manual and support the need for Continual Improvement in the bareboat charter business. Do you want Continuous Improvement in your career as a skipper by developing a Best Practise culture on the job? Order the Skipper Service Manual to ensure your standards meet and match the International expectations of charter guests this year and further develop the Best Practice work culture. Answering these questions will give a good indication of your performance as a bareboat charter skipper, and the current standards expected by charter boat operators and guests. HOW TO GET THE SKIPPER SERVICE MANUAL ? 1. GET REGISTERED ON DREAM YACHT SKIPPERS Complete the registration with your name, address, Email and license. Receive our confirmation and offer. Accept the conditions and receive the online self-assessment survey login code. To the registration 2. TAKE THE ONLINE SELF-ASSESSMENT SURVEY Complete the standards verification self-assessment survey. Answer each question with YES or NO Once reviewed, a summary email will be sent with feedback. To the survey 3. GET THE SKIPPER SERVICE MANUAL The Skipper Service Manual ensures your standards meet and match the International expectations of charter guests and charter operators and further develops a Best Practice work culture. You will receive the Skipper Service Manual sent direct to your address. Stay up to date! WHO ARE WE? THE WORLD’S LEADING OCEAN TOURISM COMPANY Part of the Dream Yacht Group, we were founded by Loïc Bonnet in 2000. We set out right from the start to revolutionize the industry by making sailing accessible to all. We began in the Seychelles with just six bots, and have now grown to 900+ yachts in more than 50 exciting destinations worldwide including the Caribbean, Bahamas, Indian Ocean, Pacific Ocean, Asia, Americas and Europe. DreamYachtGroup DREAM YACHT SKIPPERS I am very glad that I took the survey of Dream Yacht Skippers. Now I have the certificate to prove my qualification and the manual helps me to become even a better skipper. Matt B. Saronic, Greece After doing the self assessment survey and receiving the manual, I have learned more about contacting the charter guests before their arrival. It has been very helpful for me. Mike S. Zadar, Croatia The examples of text messages in the manual made it easier and faster for me to communicate with the guests before charter. Now I don’t waste time on unnecessary messaging. Lisa W. Mallorca My charter guest will know that my qualification as a skipper is up to date – thanks to the survey and the Skipper’s Manual. The manual gives me more confident in my work. Adriano A. Sicily, Italy It was very easy and quick to register and to take the survey! The Manual is well put together – I use it from time to time to check up the daily routines with my charter guests. Michael G. Martinique 1. 2. 3. Contact Dream Yacht Group 1000 Brussels Belgium Links * Registration * Survey * The Skipper’s Manual * Contact us Legacy * Privacy policy * Terms & conditions Powered by © 2023 Dream Yacht Worldwide - Dream Yacht Skippers * Survey * The Skipper’s Manual * Contact us * Register *