Submitted URL: https://support.melzu.com/
Effective URL: https://support.melzu.com/en/support/home
Submission: On July 25 via automatic, source certstream-suspicious — Scanned from US

Summary

This website contacted 12 IPs in 2 countries across 9 domains to perform 38 HTTP transactions. The main IP is 18.214.181.250, located in Ashburn, United States and belongs to AMAZON-AES, US. The main domain is support.melzu.com.
TLS certificate: Issued by R11 on July 25th 2024. Valid for: 3 months.
This is the only time support.melzu.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
2 14 18.214.181.250 14618 (AMAZON-AES)
1 2606:4700:440... 13335 (CLOUDFLAR...)
1 104.17.25.14 13335 (CLOUDFLAR...)
1 2607:f8b0:400... 15169 (GOOGLE)
12 2606:4700::68... 13335 (CLOUDFLAR...)
1 199.232.196.193 54113 (FASTLY)
1 2606:4700::68... 13335 (CLOUDFLAR...)
1 16.182.104.248 16509 (AMAZON-02)
4 54.172.247.4 14618 (AMAZON-AES)
1 18.160.46.99 16509 (AMAZON-02)
2 13.32.208.128 16509 (AMAZON-02)
38 12
Apex Domain
Subdomains
Transfer
26 melzu.com
support.melzu.com
melzu.com
2 MB
4 freshchat.com
wchat.freshchat.com — Cisco Umbrella Rank: 22502
muama.webpush.freshchat.com Failed
24 KB
3 freshdev.io
static.freshdev.io — Cisco Umbrella Rank: 79650
cdn.freshdev.io — Cisco Umbrella Rank: 106732
25 KB
1 amazonaws.com
s3.amazonaws.com
3 KB
1 derila.com
derila.com
4 KB
1 imgur.com
i.imgur.com — Cisco Umbrella Rank: 7108
69 KB
1 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 110
1 KB
1 cloudflare.com
cdnjs.cloudflare.com — Cisco Umbrella Rank: 336
11 KB
1 fontawesome.com
kit.fontawesome.com — Cisco Umbrella Rank: 3618
38 9
Domain Requested by
14 support.melzu.com 2 redirects support.melzu.com
12 melzu.com support.melzu.com
4 wchat.freshchat.com support.melzu.com
wchat.freshchat.com
2 cdn.freshdev.io static.freshdev.io
cdn.freshdev.io
1 static.freshdev.io support.melzu.com
1 s3.amazonaws.com support.melzu.com
1 derila.com support.melzu.com
1 i.imgur.com support.melzu.com
1 fonts.googleapis.com support.melzu.com
1 cdnjs.cloudflare.com support.melzu.com
1 kit.fontawesome.com support.melzu.com
0 muama.webpush.freshchat.com Failed wchat.freshchat.com
38 12

This site contains links to these domains. Also see Links.

Domain
melzu.com
ekomlita.everflowclient.io
Subject Issuer Validity Valid
support.melzu.com
R11
2024-07-25 -
2024-10-23
3 months crt.sh
*.fontawesome.com
DigiCert Global G2 TLS RSA SHA256 2020 CA1
2023-12-04 -
2025-01-03
a year crt.sh
cdnjs.cloudflare.com
E1
2024-06-02 -
2024-08-31
3 months crt.sh
upload.video.google.com
WR2
2024-07-01 -
2024-09-23
3 months crt.sh
melzu.com
WE1
2024-07-08 -
2024-10-06
3 months crt.sh
*.imgur.com
Sectigo RSA Domain Validation Secure Server CA
2024-02-15 -
2025-02-14
a year crt.sh
derila.com
WE1
2024-06-07 -
2024-09-05
3 months crt.sh
s3.amazonaws.com
Amazon RSA 2048 M01
2024-05-25 -
2025-05-02
a year crt.sh
*.freshchat.com
Amazon RSA 2048 M02
2024-01-22 -
2025-02-18
a year crt.sh
*.freshdev.io
Amazon RSA 2048 M03
2024-07-14 -
2025-08-12
a year crt.sh

This page contains 5 frames:

Primary Page: https://support.melzu.com/en/support/home
Frame ID: 0CC6A7B791740B52FBA7FF07E6482377
Requests: 34 HTTP requests in this frame

Frame: https://wchat.freshchat.com/widget/config_iframe.html?host=https://wchat.freshchat.com&token=8f45d611-cca6-497c-b3db-a29cc93d7273&origin=https://support.melzu.com
Frame ID: 656D23B9AE7618763020501DE9587078
Requests: 1 HTTP requests in this frame

Frame: https://wchat.freshchat.com/widget/?token=8f45d611-cca6-497c-b3db-a29cc93d7273&referrer=aHR0cHM6Ly9zdXBwb3J0Lm1lbHp1LmNvbQ==&eagerLoad=true
Frame ID: 6F136FEC2E665E6FAF41B98B9DE69663
Requests: 1 HTTP requests in this frame

Frame: https://cdn.freshdev.io/assets/heap_receiver.html
Frame ID: 1D55E42E159D36853BB20B118C09A226
Requests: 1 HTTP requests in this frame

Frame: https://muama.webpush.freshchat.com/index.html?ref=aHR0cHM6Ly9zdXBwb3J0Lm1lbHp1LmNvbQ==
Frame ID: 26D5909F22293479EC7EB4D408E1FA3F
Requests: 1 HTTP requests in this frame

Screenshot

Page Title

Support : Melzu

Page URL History Show full URLs

  1. https://support.melzu.com/ HTTP 302
    https://support.melzu.com/support/home HTTP 302
    https://support.melzu.com/en/support/home Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • wchat\.freshchat\.com/js/widget\.js

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]*?(?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)
  • (?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:.*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)
  • kit\.fontawesome\.com/([0-9a-z]+).js

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Page Statistics

38
Requests

97 %
HTTPS

36 %
IPv6

9
Domains

12
Subdomains

12
IPs

2
Countries

1884 kB
Transfer

3046 kB
Size

4
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://support.melzu.com/ HTTP 302
    https://support.melzu.com/support/home HTTP 302
    https://support.melzu.com/en/support/home Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

38 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request home
support.melzu.com/en/support/
Redirect Chain
  • https://support.melzu.com/
  • https://support.melzu.com/support/home
  • https://support.melzu.com/en/support/home
50 KB
16 KB
Document
General
Full URL
https://support.melzu.com/en/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
18.214.181.250 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-18-214-181-250.compute-1.amazonaws.com
Software
fwe /
Resource Hash
59d538662491deeb12f72266bf60e2670ad7971d9dfbfe7569ef1b49613acdb7
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

cache-control
max-age=0, private, must-revalidate
content-encoding
gzip
content-type
text/html; charset=utf-8
date
Thu, 25 Jul 2024 23:49:29 GMT
etag
W/"a31653579ac373b01a49ba9cc253dd7d"
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.us-east-1.freshedge.net/nelreports/freshdesk"}]}
server
fwe
status
200 OK
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
45
x-fw-ratelimiting-managed
true
x-ratelimit-limit
300
x-ratelimit-remaining
299 198
x-ratelimit-reset
250724235029
x-ratelimit-total
200
x-ratelimit-used-currentrequest
1
x-request-id
5c92d02f-523f-435f-aceb-2da9d9d41f97
x-trace-id
00-3943e81a8dd8ff20afcfcefb1a7ecae8-e1b9bfcab7b202ae-00
x-xss-protection
1; mode=block

Redirect headers

cache-control
no-cache
content-security-policy
default-src 'self'; connect-src 'self' *.freshconnect.io/ *.freshsales.io/ *.freshworks.com/ *.freshdesk.com/ *.freshworksapi.com/ *.freshdeskusercontent.com/ *.freshdeskusercontent-euc.com/ *.freshdeskusercontent-in.com/ *.freshdeskusercontent-aus.com/ *.fconstage.io/ analytics.inlinemanual.com/__profile analytics.inlinemanual.com/__ptm backend.getbeamer.com/ heapanalytics.com/ d3h0owdjgzys62.cloudfront.net/ d2uy6ubiilaqku.cloudfront.net/assets/ dcdu85ocrj5q6.cloudfront.net/ dtdafz6i4gvv1.cloudfront.net/ d3r4aewxkdubw4.cloudfront.net/ d2lz1e868xzctj.cloudfront.net/ rum.haystack.es/freshdesk/analytics fonts.googleapis.com/ fonts.gstatic.com/ sentry.io/api/ wss://*.freshworksapi.com/ wss://*.freshdesk.com/ fg8vvsvnieiv3ej16jby.litix.io/ distillery.wistia.com/ pipedream.wistia.com/ freshworks.asknice.ly/ embedwistia-a.akamaihd.net/ embed-fastly.wistia.com/ maps.googleapis.com/ graph.microsoft.com/v1.0/ freshcaller-attachments.s3.amazonaws.com/production/ euc-freshcaller-attachments.s3.eu-central-1.amazonaws.com/production/ mec-freshcaller-attachments.s3.me-central-1.amazonaws.com/production/ au-freshcaller-attachments.s3-ap-southeast-2.amazonaws.com/production/ in-freshcaller-attachments.s3.ap-south-1.amazonaws.com/production/ pubsub.rtschannel.com/ api.fdcollab.com/ wss://pubsub.rtschannel.com/ cloudflareinsights.com/ data: blob: api.appcues.net/ wss://api.appcues.net/ fast.appcues.com/ cdn.jsdelivr.net/npm/@freshworks/crayons-icon@next/dist/ translate.googleapis.com/translate_a/t translate.googleapis.com/element/log fast.wistia.net/ fast.wistia.com/ embed-cloudfront.wistia.com/deliveries/ app.inlinemanual.com/ client-api.auryc.com/ *.surveyserv.com *.freshsurvey.com *.freddybot.com; font-src 'self' *.freshdesk.com/ fonts.gstatic.com/ fonts.googleapis.com/ cdnjs.cloudflare.com/ajax/libs/font-awesome/4.2.0/fonts/ fast.wistia.net/ fast.wistia.com/ *.freddybot.com cdn.inlinemanual.com/inm/author/ data:; frame-src 'self' https:; img-src 'self' https: data: blob:; media-src 'self' https: blob:; object-src 'none'; script-src 'self' *.freshworksapi.com/ *.freshworks.com/ *.myfreshworks.com/ *.freshdesk.com/ *.freshchat.com/ *.freshcaller.com/ *.freshconnect.io/ *.freshcloud.io/ *.fconstage.io/ wchat.freshchat.com/js/ wchat.freshchat.com/widget/js/ assets.calendly.com/assets/external/widget.js d3h0owdjgzys62.cloudfront.net/ d2uy6ubiilaqku.cloudfront.net/ dtdafz6i4gvv1.cloudfront.net/ dcdu85ocrj5q6.cloudfront.net/ d3r4aewxkdubw4.cloudfront.net/ app.getbeamer.com/js/beamer-embed.js analytics.inlinemanual.com/ cdn.inlinemanual.com/embed/ cdn.heapanalytics.com/ cdnjs.cloudflare.com/ ajax.cloudflare.com/ static.cloudflareinsights.com/ js.chargebee.com/v1/chargebee.js js.braintreegateway.com/v1/braintree.js static.freshdev.io/ fast.wistia.net/ fast.wistia.com/ static.getbeamer.com/ calendly.com/ unpkg.com/@webcomponents/webcomponentsjs@2.4.3/custom-elements-es5-adapter.js unpkg.com/@webcomponents/webcomponentsjs@2.4.3/webcomponents-loader.js js-agent.newrelic.com/ www.googletagmanager.com/gtag/js static.asknice.ly/dist/standalone/asknicely-in-app-conversation.js www.dropbox.com/static/api/2/dropins.js js.live.net/v7.2/OneDrive.js apis.google.com/ asknice.ly bam.nr-data.net/ www.google-analytics.com/analytics.js maps.googleapis.com/ unpkg.com/@freshworks/crayons@v3/dist/crayons/crayons.esm.js unpkg.com/@freshworks/crayons@v3/dist/crayons/crayons.js s3.amazonaws.com/freshcaller-widget-loader/ in-freshcaller-widget-loader.s3.ap-south-1.amazonaws.com/ s3.eu-central-1.amazonaws.com/euc-freshcaller-widget-loader/ mec-freshcaller-widget-loader.s3.me-central-1.amazonaws.com/ au-freshcaller-widget-loader.s3-ap-southeast-2.amazonaws.com/ www.dropbox.com/static/api/1/dropbox.js fast.appcues.com/ translate.google.com/translate_a/element.js translate.googleapis.com/_/translate_http/_/js/ translate-pa.googleapis.com/v1/supportedLanguages cdn.surveyserv.com/widget.min.js cdn.freshdev.io/assets/marketplace-heap.js cdn.freshcloud.io/assets/marketplace-heap.js cdn.inlinemanual.com/inm/author/ app.inlinemanual.com/ *.surveyserv.com *.freshsurvey.com www.google.com/recaptcha/ www.gstatic.com/recaptcha/ *.freddybot.com d3el5jsqgryo0a.cloudfront.net accounts.google.com/ 'unsafe-inline' 'unsafe-eval'; style-src 'self' *.freshworks.com *.myfreshworks.com/ *.freshchat.com/ d3h0owdjgzys62.cloudfront.net/ dcdu85ocrj5q6.cloudfront.net/ dtdafz6i4gvv1.cloudfront.net/ d3r4aewxkdubw4.cloudfront.net/ d2uy6ubiilaqku.cloudfront.net/ fonts.googleapis.com/ app.getbeamer.com/styles/beamer-embed.css *.freshdesk.com/ calendly.com/ unpkg.com/@webcomponents/webcomponentsjs@2.4.3/custom-elements-es5-adapter.js unpkg.com/@webcomponents/webcomponentsjs@2.4.3/webcomponents-loader.js static.asknice.ly/dist/standalone/asknicely-in-app-conversation.css fast.appcues.com/ asknice.ly *.surveyserv.com *.freshsurvey.com *.freddybot.com cdn.inlinemanual.com/inm/author/ 'unsafe-inline'; worker-src 'self' blob:
content-type
text/html; charset=utf-8
date
Thu, 25 Jul 2024 23:49:29 GMT
location
https://support.melzu.com/en/support/home
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.us-east-1.freshedge.net/nelreports/freshdesk"}]}
server
fwe
status
302 Found
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
63
x-fw-ratelimiting-managed
true
x-ratelimit-limit
300
x-ratelimit-remaining
299 199
x-ratelimit-reset
250724235029
x-ratelimit-total
200
x-ratelimit-used-currentrequest
1
x-request-id
973fc467-1cfb-4916-a304-dc334cea4694
x-trace-id
00-2a91c763e210c6c1e981d9b380820294-ec67e46f2b6cc854-00
x-xss-protection
1; mode=block
cda51dbc4c.js
kit.fontawesome.com/
0
0
Script
General
Full URL
https://kit.fontawesome.com/cda51dbc4c.js
Requested by
Host: support.melzu.com
URL: https://support.melzu.com/en/support/home
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2606:4700:4400::ac40:93bc , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash

Request headers

Referer
https://support.melzu.com/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date
Thu, 25 Jul 2024 23:49:30 GMT
cf-cache-status
MISS
server
cloudflare
access-control-max-age
3000
access-control-allow-methods
GET, OPTIONS
access-control-allow-origin
*
cache-control
max-age=0, private, must-revalidate
vary
Accept-Encoding
cf-ray
8a900bfeeef10fe1-LAX
access-control-allow-headers
accept, accept-langauge, content-language, content-type, fa-kit-token
content-length
9
x-request-id
F-WZpdfQKKR7Z_9N50CC
all.min.css
cdnjs.cloudflare.com/ajax/libs/font-awesome/5.15.3/css/
58 KB
11 KB
Stylesheet
General
Full URL
https://cdnjs.cloudflare.com/ajax/libs/font-awesome/5.15.3/css/all.min.css
Requested by
Host: support.melzu.com
URL: https://support.melzu.com/en/support/home
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
104.17.25.14 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
d87ddf917b7a1449ab45e2b8e3c98354629bdd65b6659c37e6023bbea1ce1386
Security Headers
Name Value
Strict-Transport-Security max-age=15780000
X-Content-Type-Options nosniff

Request headers

Referer
https://support.melzu.com/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date
Thu, 25 Jul 2024 23:49:29 GMT
content-encoding
br
x-content-type-options
nosniff
cf-cache-status
HIT
nel
{"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
strict-transport-security
max-age=15780000
age
634729
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=86400
content-length
10482
last-modified
Sat, 06 Jan 2024 21:52:53 GMT
server
cloudflare
cf-cdnjs-via
cfworker/kv
etag
"6599bda5-28f2"
vary
Accept-Encoding
report-to
{"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=0m7ySsL8qK2Cc9nikigcxfICTXY8JvjcqHO4qAgW6Rl403GoCulLgK6Xbwh523hk%2BskkyfdNc%2BFFu60%2F869VOF2%2F7pmHy7WncoKG20Zp8GCmOQlJyXq%2F3T%2F9RdYKRcZeLl0%2BjJsQ"}],"group":"cf-nel","max_age":604800}
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
public, max-age=30672000
accept-ranges
bytes
timing-allow-origin
*
cf-ray
8a900bfe68a41828-SJC
expires
Tue, 15 Jul 2025 23:49:29 GMT
theme.css
support.melzu.com/assets/cdn/portal/styles/
1 MB
118 KB
Stylesheet
General
Full URL
https://support.melzu.com/assets/cdn/portal/styles/theme.css
Requested by
Host: support.melzu.com
URL: https://support.melzu.com/en/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
18.214.181.250 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-18-214-181-250.compute-1.amazonaws.com
Software
fwe /
Resource Hash
bf405e3190b73372ea12ef9bdf7645cdd4fe7ba2144ce540ab52532736b29461
Security Headers
Name Value
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Response headers

date
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content-security-policy
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129 KB
Script
General
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Requested by
Host: support.melzu.com
URL: https://support.melzu.com/en/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
18.214.181.250 Ashburn, United States, ASN14618 (AMAZON-AES, US),
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Software
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Request headers

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Response headers

date
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date
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date
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Request headers

Referer
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User-Agent
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Response headers

date
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content-security-policy
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Script
General
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Requested by
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Security
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Software
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Resource Hash
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Request headers

Referer
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User-Agent
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Response headers

date
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content-encoding
gzip
via
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Software
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Resource Hash

Request headers

Referer
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1
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Response headers

age
61701
cache-control
max-age=86400,public
content-encoding
gzip
content-type
text/html
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etag
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server
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x-cache
Hit from cloudfront
index.html
muama.webpush.freshchat.com/ Frame 26D5
0
0

Failed requests

These URLs were requested, but there was no response received. You will also see them in the list above.

Domain
muama.webpush.freshchat.com
URL
https://muama.webpush.freshchat.com/index.html?ref=aHR0cHM6Ly9zdXBwb3J0Lm1lbHp1LmNvbQ==

Verdicts & Comments Add Verdict or Comment

20 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| 1 object| 2 object| webpackJsonp object| regeneratorRuntime object| I18n object| EventManager object| store function| jQuery object| jQBrowser number| uidEvent object| lazySizes object| dateFns object| fdeskPortal function| LiveStamp string| csrfToken object| fcWidget object| marketplaceInstance function| MarketplaceManager function| MarketplaceHeap

4 Cookies

Domain/Path Name / Value
support.melzu.com/ Name: _x_w
Value: 33_2
melzu.com/ Name: GCLB
Value: CO7a1eqg0MuIygEQAw
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1 Console Messages

Source Level URL
Text
network error URL: https://kit.fontawesome.com/cda51dbc4c.js
Message:
Failed to load resource: the server responded with a status of 403 ()

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

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kit.fontawesome.com
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support.melzu.com
wchat.freshchat.com
muama.webpush.freshchat.com
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