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<form role="search" id="searchform" action="https://www.simplus.com/" class="qode_search_form" method="get">
  <i class="qode_icon_font_awesome fa fa-search qode_icon_in_search"></i> <input type="text" placeholder="Search" name="s" class="qode_search_field" autocomplete="off">
  <input type="submit" value="Search">
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<i class="qode_icon_font_awesome fa fa-times qode_icon_in_search"></i> </a>
  </div>
</form>

Text Content

 * Careers
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   * High-Tech
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   * Business to Business
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 * Login
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 * 855.256.8391


GET THE MOST OUT OF SERVICE CLOUD

Work with Simplus + Service Cloud to build faster, smarter customer service for
your business.

GET IN TOUCH


48

%

Faster
Case Resolution

47

%

Increase
in Agent Productivity

31

%

Increase in
Customer Satisfaction



Implement Service Cloud the Right Way

For your business to enjoy all the benefits Service Cloud delivers, it has to be
set up correctly.

Don’t waste time and money. Let us help you implement, optimize, and manage
Service Cloud.



Save Customer Relationships by Resolving Cases Faster




Inspire Innovation with Intelligent Programs

Faster service: Gone are the days of “hold, please” when you implement AI toward
customer support. Empower your customers to get answers fast with self-service
portals that help reduce wait time for them and case volume for you.

Greater insight: Never be in the dark when it comes to customer metrics. We can
help you build reports on any aspect of your company’s case resolution process
quickly and easily with drag-and-drop functionality.



Gain Deeper Insight into Customer Data

Break down silos: Eliminate the disconnect between departments within your
company and improve your communication with the customer. With your Service
Cloud instance, you can quickly access customer data from any location
(including legacy systems) and guarantee your agents a deeper understanding of
customer needs.

Provide multichannel service: With a Service Cloud implementation, you can
support customers on their preferred channel(s). Deliver instantaneous service
via phone, email, chat, or SMS.




Gain Deeper Insight into Customer Data

Break down silos: Eliminate the disconnect between departments within your
company and improve your communication with the customer. With your Service
Cloud instance, you can quickly access customer data from any location
(including legacy systems) and guarantee your agents a deeper understanding of
customer needs.

Provide multichannel service: With a Service Cloud implementation, you can
support customers on their preferred channel(s). Deliver instantaneous service
via phone, email, chat, or SMS.



Agent Satisfaction = Customer Satisfaction

Simple interface: When your agents have a seamless user experience and unified
view of customer information, everyone is happy. Easy-to-use agent desktop and
dashboards reduce case time and negate the need to ask the same questions twice.

Faster case resolution: Don’t waste time fumbling around disparate systems
looking for customer case information and past interactions. Get happy users out
the door quicker than ever before with Service Cloud’s case management system.



See how Simplus helped Citrix improve Customer Service.

Read the Case Study

Empower Your Customers with Smarter Self-Service



Provide Faster Customer Solutions



Improve Customer Communications



Gain Instant Access to Customer Data



Lightning Console

Connect all departments across one platform with a unified view of customer
details and needs.



Live Agent

Improve agent efficiency and customer experience with quick live chat. Enable
customers to connect with you from anywhere and on any platform.



Service Cloud Customer Case Studies



Moving to One CRM

Leveraging Service Cloud and ERP

Streamlining a Better Renewal System

Leveraging Service Cloud for Faster, More Effective Customer Service

Implementing Sales and Service Cloud for Improved UX



Download our 5 Ways Simplus Can Help You Transform Your Contact Center
Operations Infographic


Download Our Infographic


> SIMPLUS THOUGHTFULLY LISTENED TO OUR NEEDS AND TRANSLATED THOSE INTO IMPACTFUL
> SOLUTIONS. I WOULD HIGHLY RECOMMEND SIMPLUS AS A PARTNER.

–PAUL RISK, Chief of Global Applications and Architecture, The Warranty Group




READY TO SELL SMARTER?

Speak with one of our certified Salesforce experts so we can tailor a solution
to your business.

GET IN TOUCH

Service Cloud Implementation was last modified: November 17th, 2020 by meganr

SERVICES

 * Salesforce CPQ
 * Salesforce Billing
 * Sales Cloud
 * Service Cloud
 * Pardot
 * Community Cloud

COMPANY

 * Company
 * Careers
 * Contact Us
 * Partners
 * Clients

RESOURCES

 * Blog
 * Press
 * Webinars

LEGAL

 * Privacy Policy
 * Terms & Conditions



 



10 West Broadway #500
Salt Lake City, UT 84101
Phone: 833.SIM.PLUS


London
+44.207.997.6022
23 Austin Friars,
London, EC2N 2QN
Phone: +44.207.997.6022
Dublin
4-5 Burton Hall Road,
Sandyford,
Dublin 18

Sydney
Level 7, 151 Castlereagh Street,
Sydney, NSW 2000
Phone: (02) 9299 9001
Melbourne
Level 2, 520 Bourke Street,
Melbourne, VIC 3000

SERVICES

 * Advisory Services
 * Implementation Services
 * Change Management
 * Managed Services

COMPANY

 * Company
 * Careers
 * Contact Us
 * Clients
 * Partners

RESOURCES

 * Blog
 * Press
 * Webinars

LEGAL

 * Privacy Policy
 * Terms & Conditions
 * GDPR Compliance
 * Code of Conduct & Ethics

SERVICES

 * Advisory Services
 * Implementation Services
 * Change Management
 * Managed Services

PRODUCTS

 * Salesforce CPQ
 * Salesforce Billing
 * Salesforce Sales Cloud
 * Salesforce Service Cloud
 * Salesforce Community Cloud

COMPANY

 * About Us
 * Customers
 * Blog
 * Contact Us



SERVICES

 * Advisory Services
 * CPQ
 * Change Management
 * Managed Services

INDUSTRIES

 * High Tech
 * Higher Education
 * Utilities
 * Manufacturing
 * Public Sector

CUSTOMER SUCCESS

 * SA Health
 * Sydney Olympic Park
 * UTS

COMPANY

 * Insights
 * About Us
 * Careers
 * Contact
 * Privacy Policy
 * Terms & Conditions

SERVICES

 * Advisory Services
 * Implementation Services
 * Change Management
 * Managed Services

COMPANY

 * About Us
 * Careers
 * Contact Us
 * Clients
 * Partners

RESOURCES

 * Blog
 * Press
 * Webinars

LEGAL

 * Privacy Policy
 * Terms & Conditions
 * GDPR Compliance
 * Code of Conduct & Ethics

SERVICES

 * Advisory Services
 * Implementation Services
 * Change Management
 * Managed Services

PRODUCTS

 * Salesforce CPQ
 * Salesforce Billing
 * Salesforce Sales Cloud
 * Salesforce Service Cloud
 * Salesforce Community Cloud

COMPANY

 * About Us
 * Customers
 * Blog
 * Contact Us



SERVICES

 * Advisory Services
 * CPQ
 * Change Management
 * Managed Services

INDUSTRIES

 * High Tech
 * Higher Education
 * Utilities
 * Manufacturing
 * Public Sector

CUSTOMER SUCCESS

 * SA Health
 * Sydney Olympic Park
 * UTS

COMPANY

 * Insights
 * About Us
 * Careers
 * Contact
 * Privacy Policy
 * Terms & Conditions







833.SIM.PLUS GET IN TOUCH
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