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   * Knowledge Management
   * How is livepro different?
   * Self Service add-on
   * Integrations
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CUSTOMER EXPERIENCE KNOWLEDGE MANAGEMENT

Knowledge Management Software that delivers the correct answers for your staff
and customers, in any channel.



Trusted worldwide by




VOTED THE HIGHEST PERFORMING KNOWLEDGE MANAGEMENT SOLUTION

livepro Knowledge Management Software is rated 5 stars by hundreds of real users
on software comparison sites G2, Capterra, Software Advice, SourceForge and
GetApp. Adopted globally by enterprises in the USA, Canada, United Kingdom (UK),
Australia & Europe. 

Read our real reviews on any comparison site or check out some customer case
studies.





Book Demo


HOW CAN KNOWLEDGE MANAGEMENT SOFTWARE IMPROVE CUSTOMER EXPERIENCE?

The best Knowledge Management Software provides controlled knowledge and serves
as a single source of truth.

Controlled knowledge means that the KMS gives direct answers to customer
questions, the ability to rate knowledge for user feedback loop, the system is
easy to manage and ultimately reduces the need for staff training.

A single source of truth ensures that answers are consistent, accurate and up to
date no matter where the question is asked or who accesses it. The knowledge
management system integrates into all tools and channels used by staff and
customers to ensure consistency, compliance and no confusing duplicates. Answers
are easy to find using a fast and reliable search function that produces short,
succinct and consistently formatted information.

> When companies implemented KM systems that provide controlled knowledge to
> customers, they are 34% more likely improve customer satisfaction compared to
> those that use other Knowledge Management systems."
> 
> Ecosystm



The CX Knowledge Management System that connects all your departments into one
single source of truth. Deliver the same verified answers, company wide.

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KNOWLEDGE MANAGEMENT THAT INTEGRATES WITH....



What You Can Achieve with livepro Knowledge Management Software

Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers
by up to 35%

Improved Staff Engagement and Induction-Training Periods cut by 50% or more

Improve Compliance & Risk with Authored Only Content & SOC Certified Secured
Data

Get Analytics and Insights on How, When & the Amount of Times your Knowledge is
Being Accessed

CASE STUDIES



WHAT IS KNOWLEDGE MANAGEMENT AND WHY IS IT IMPORTANT?

The classic one-line definition of Knowledge Management was offered up by Tom
Davenport early on (Davenport, 1994): “Knowledge Management is the process of
capturing, distributing, and effectively using knowledge.” 4 years on the
Gartner Group expanded on this, stating; “Knowledge management is a discipline
that promotes an integrated approach to identifying, capturing, evaluating,
retrieving, and sharing all of an enterprise’s information assets”

So why is KM so important? Fortune 500 companies lose at least $31.5 billion a
year by failing to share knowledge. In the book ‘Critical Knowledge Transfer’, a
survey highlighted that 53% of respondents claimed the knowledge-related costs
of losing key employees could reach almost $300,000. This alone outlines the
importance of storing not only your organisations knowledge in a controlled
platform, but the knowledge held by your most experienced staff, so that when
they move on it is not lost and now accessible to the next agent who joins your
team. 

Additionally, the benefits of a modern knowledge management solution include
improvements to customer experience as your newly acquired technology ties into
your cx strategy. The reduce of risk, complaints, and more compliant call
resolutions. Agents are now more engaged by the ability to find the correct
answers quicky and therefore more efficient with their time. The business now
has the same controlled knowledge distributed and accessible through each
department and channel that your customers choose to connect with you leading to
consistent answers, less wait times and less transfers. 

Implementing a system like livepro, we adapt to your workflows and are
integrable with your existing systems including Zendesk, Salesforce, NICE,
Genesys Cloud, Slack & WordPress – with the option for single sign on and single
application use. Click Here, to learn more about livepro Integrations.






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Contact Information

 * 1300 548 356

 * Support Inquiries: support@livepro.com
 * HQ: 1644, 1 Denison Street North Sydney, NSW 2060
 * UK Office
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